2020 AUDI Q3 bluetooth

Media


Problem Solution

Audi music interface/Bluetooth
audio player: the mobile device is
not supported.
Read the instructions in the chapter > page 182, Multimedia
connections/> page 180, Bluetooth audio player.

Audi music interface: the mobile
device is not recognized as a
source.
For many mobile phones or mobile devices, playback is not possi-
ble when the battery level is too low (less than 5% charge level).
The mobile device will only be recognized as a media source in
the MMI after connecting if the battery charge level is sufficient.

Audi music interface: malfunc-
tions during audio playback
through an iPod/iPhone.
The Bluetooth audio player function is switched on. Switch this
function off > page 194 when you are not using the Bluetooth
audio player.

Audi music interface: audio play-
back through the connected mo-
bile device is not possible.
Make sure the USB mode MTP is selected in the settings on your
mobile device.

Bluetooth audio player: interfer-
ence with track display and audio
playback.
Playback interference can occur when using the Bluetooth audio
player if a music player app from a third party provider is open.
AUDI AG recommends using the integrated media player on your
Bluetooth device (such as a smartphone).

Online media: connection failed
between the MMI and the myAudi
app.
To establish a connection to the MMI, the MMI connection switch
must be switched on in the myAudi app status screen.

Online media: no playback of on-
line media.
Check if a suitable data plan has been purchased.

Wi-Fi hotspot: your Wi-Fi device is
disconnected from the Wi-Fi hot-
spot.

Make sure the network optimization functions are switched off in
the Wi-Fi settings or in the network settings for your Wi-Fi de-
vice. For additional information, refer to the user guide for your
Wi-Fi device.

190

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Audi smartphone interface

Audi smartphone
interface
Setup
Applies to: vehicles with Audi smartphone interface
You can connect your smartphone to the MMI
with a cable or wirelessly* using the Audi smart-
phone interface. Certain content on your smart-
phone is adapted in the MMI while driving and
can be operated through the MMI.
Requirement: the vehicle must be stationary and
the ignition must be switched on. iPhone genera-
tion 5 or higher with Lightning connector and iOS
7.1.2 operating system or higher, or smartphone
with Android Auto app and Android 5.0 Lollipop
operating system or higher.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Audi smart-
phone interface > New connection.
> Connect your smartphone to the Audi music in-
terface > page 182 using a USB adapter
=> page 182, fig. 133, or
> To connect your iPhone wireless*, switch on the
Bluetooth function and Wi-Fi on your iPhone.
Open the CarPlay settings in your iPhone. In the
MMI, press on your iPhone in the list of dis-
played devices.
> To update the list, press OQ.
> Follow the system instructions.
> Pay attention to any additional system prompts
on your smartphone, if applicable.
> Applies to: MMI: If you declined use of Apple
CarPlay or Android Auto the first time you con-
nected your smartphone, then select on the
home screen: SETTINGS > Connected devices >
Audi smartphone interface > a smartphone.
> Follow the system instructions.

Z\ WARNING
Driving requires your complete and undivided
attention. As the driver, you have complete re-
sponsibility for safety in traffic. Never operate
mobile devices while driving, because this in-
creases the risk of an accident.

CG) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 152.
G@) Tips
— The functions that can be used depend on
the following factors, among others:
— The brand of your smartphone
— The version of the operating system in
your smartphone
— The software version of the app used
— The USB adapter cable and correct connec-
tion
— Your cell phone service provider
— The customized settings on your smart-
phone
— One of the factors above or a combination
of any of them could cause your smart-
phone to be incompatible with the Audi
smartphone interface. Compatibility cannot
be guaranteed for all types of smartphones.
For more information and assistance, refer
to the user guide and the manufacturer of
your smartphone.
— Please note that you can only connect your
smartphone via the front Audi music inter-
face in order to use the Audi smartphone in-
terface.
— Wireless CarPlay* is not available in all
countries.
— Wireless CarPlay* is only possible in vehicles
without a navigation system if the following
requirement is met: the embedded SIM card
for the vehicle must be logged into the mo-
bile phone network > page 152. Make sure
the function > page 149, Turn on car phone
or data module is switched on.
— If the connected smartphone has voice con-
trol, you can operate your smartphone using
the external voice recognition system
=> page 25.
— The menu language shown in the MMI is
based on the settings in your smartphone.
— Some MMI functions are not available when
there is an active Audi smartphone interface
connection.
191

Audi smartphone interface

— You cannot connect any mobile devices via — AUDI AG merely provides access to third
Bluetooth when an Apple CarPlay connec- party services through the MMI and does
tion is active. not assume any responsibility for the con-
— Usage of the Audi smartphone interface de- tent of these services.
pends on the availability of services through
third party providers.
Troubleshooting
Applies to: vehicles with Audi smartphone interface
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Audi smartphone
interface cannot be
opened.
Check the battery charge level on your smartphone.
Check the USB cable and use a different one if necessary.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-
cle is being operated.

Android Auto: check if the Android Auto app is installed on your smartphone.

Connecting the
smartphone to the
MMI failed.
Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface
=> page 182.

Apple CarPlay: check if Apple CarPlay is activated on your iPhone.

Android Auto: check in the Android Auto app if Android Auto permits new
vehicles.

Wireless connection: open the settings for Bluetooth and CarPlay on your
iPhone. Remove your vehicle. Open the connection manager in the MMI
=> page 194. Delete your iPhone in the Telephone 1 and Audi smartphone inter-
face submenus. Repeat the connection process. Restart the MMI > page 18. Re-
start your iPhone.

The smartphone is
not automatically
detected.

Make sure that you are using the correct USB adapter and check if the USB
adapter
is connected correctly to your smartphone and the Audi music interface
=> page 182.
Check if the requirements needed to connect a smartphone have been met.

192

Additional settings

Bluetooth
Applies to: vehicles with Bluetooth
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Bluetooth.
Bluetooth
You can select a setting for visibility of the MMI
to other Bluetooth devices. To connect a new
Bluetooth device, the Visible setting must be se-
lected. If Invisible is selected, a Bluetooth con-
nection will only be possible with paired devices.
If Off is selected, no Bluetooth device can be con-
nected.
Bluetooth audio player
When this function is switched on, the profile
will load automatically when your Bluetooth au-
dio player is within range.
Bluetooth name
The MMI’s Bluetooth name is displayed and can
be changed.
Toya MU olor ha)
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Software
update.
> If necessary, insert a storage medium with the
update data into the corresponding drive
=> page 188.
> Press Search for updates.
> Select the corresponding update.
> Press Next.
> Follow the system instructions.

A WARNING
— Perform the installation only when the vehi-
cle is stationary. Otherwise, this increases
the risk of an accident
— If the installation fails, contact an author-
ized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction
corrected.

194
@) Note
The connection costs for the software update
are included in the Audi connect pricing.
G) Tips
The length of the process depends on the size
of the update.
Factory default settings
Restore factory settings
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Restore
factory settings.
> Select the desired functions individually, or
> Select the option Select all.
> Press Apply. The settings will be reset.
> To completely delete a smartphone that is
paired with the Audi smartphone interface, re-
set Audi smartphone interface and Bluetooth.
G) Tips
— Make sure that not only the settings were
deleted but also the stored data, if necessa-
ry.
— The system may restart when the settings
are reset. This may take a few minutes.
Connected devices
(atau ele (1s
Requirement: the vehicle must be stationary and
the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices.
Possible menu items:
— Telephone 1
— Telephone 2
— Audio player
— WLAN hotspot
— Headset
myAudi app
This function is available if the myAudi app is in-
stalled on your mobile device and started, andif >

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Additional settings

the mobile device is connected with the vehicle’s
Wi-Fi hotspot.
Audi smartphone interface
You can connect your smartphone to the MMI
=>page 191.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>page 152.
Connection options
Requirement: the connected devices menu must
be displayed > page 194.
Connecting a device
Requirement: Bluetooth visibility must be acti-
vated in the MMI & page 194 and mobile device.
> Select a menu item, for example Telephone 1.
> To search for and connect your mobile device,
press the New connection button > page 139.
Selecting a connected device
> Select a menu item, for example Telephone 1.
> Select your mobile device from the list of con-
nected devices. The connection will be made.
Disconnecting a connected device
> Select a menu item, for example Telephone 1.
> Press on the connected mobile device. The se-
lected mobile device will be disconnected from
the MMI.
Additional options
Depending on the selected function, additional
options
may be available.
> Applies to: MMI: Press and hold a Bluetooth de-
vice until the Options menu is displayed.
> Select one of the items in the menu.
Bluetooth profiles
You can switch desired profiles on or off sepa-
rately in the MMI.
Favorite
To set a paired mobile device as the default
phone, activate this function in the MMI.
When the mobile device is in range and the Blue-
tooth function on the mobile device and in the
MMI is switched on, the default phone will be
given priority over the other Bluetooth devices
and will be connected directly to the MMI.
Legal information
General information
Information on the software licenses can be
found online at www.audi.com/softwareinfo.
Accessing information in the MMI
— Applies to: MMI: Select on the home screen:
SETTINGS > General.
License subscription
Version information
Legal information
Possible options:
— Software information
— About Audi connect
Audi smartphone interface
Applies to: vehicles with Audi smartphone interface
Requirement: a smartphone must be connected
to the MMI S page 191.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Audi smart-
phone interface.
> Press and hold an item until the associated op-
tions are displayed.
> Press Legal notes.
Requirement: the vehicle must be stationary.
> Select in the instrument cluster: vehicle func-
tions tab 9 page 12.
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Data privacy

@) Note
You are responsible for all precautions taken
for data protection, anti-virus protection, and
protection against loss of data on mobile de-
vices that are used to access the Internet
through the Wi-Fi hotspot.
@ Tips
— The following interfaces are not affected by
changes to the privacy settings: Bluetooth,
Bluetooth Low Energy (BLE), Wi-Fi, Audi
smartphone interface (ASI), Near Field
Communication (NFC), charging communi-
cation (high-voltage system), Electronic Toll
Collect (ETC), On-Board Diagnostic System
(OBD) if equipped.
— If the maximum privacy settings are switch-
ed on, your vehicle may not receive security
updates and certificates for establishing an
encrypted connection, depending on vehicle
equipment. In order to receive security up-
dates and certificates, switch the maximum
privacy settings off for at least ten minutes
every six months. Make sure that your vehi-
cle is connected to the Internet. A symbol in
the MMI status bar indicates if the required
data connection is available > page 20.
— If the transmission of data is limited, it will
have the following effects on the exchange
of data for Audi connect services, if equip-
ped:
— Stored destinations (favorites, last desti-
nations) are only stored in the vehicle. If
you allow transmission of data again,
these destinations will be synchronized via
the myAudi account. To prevent synchroni-
zation of destinations, delete the destina-
tions before you allow data to be trans-
mitted again.
Applies to: vehicles with Audi connect Infotainment
AUDI AG collects, uses, stores and shares your
personal information, such as contact data, vehi-
cle data, usage data, driving data and precise ge-
olocation, in order to provide you with the prod-
ucts and services you have purchased or request-
ed, and for a number of other purposes, for ex-
ample, to track quality issues, to performance
and safety, to meet our internal compliance or le-
gal requirements and to market to customers
and potential customers. For a more complete
list of the data we collect, how we use it and with
whom we share it, please visit your Audi nation-
al/sales region website at www.audi.com.
The collection, use and sharing may vary depend-
ing on your model and model year, your subscrip-
tion status, or the service offering. For example,
collection, use and sharing may vary between
Audi connect services, if you have designated a
key user, or if you are driving a model equipped
with persistent data logging. Please review the
complete Privacy Statement to understand our
data handling practices with respect to a particu-
lar service.
You can find additional information about our da-
ta privacy practices in your MMI.
> Applies to: MMI: On the home screen, select:
SETTINGS > General > Legal notes > About
Audi connect.
Information about our privacy practices in con-
junction with the mobile Audi connect applica-
tion can be found in the Application’s Privacy
Statement.
For additional information about the privacy
practices relating to Audi connect, myAudi, or
other websites, applications or online services as
well as your obligations with respect to using
these services, and for additional information re-
garding Audi connect terms and conditions,
please visit your Audi national/sales region web-
site at www.audi.com.
255

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Index

A
A/C cooling mode............. ee eee eee ee 79
Accelerator pedal.............--00000005 87
also refer to Accelerator pedal........... 87
AccessorieS .. 0.00... cece eee eee ee 258
Active lane assist
refer to Lane departure warning......... 120
Adaptive cruise assist................00. 112
Cleaning the sensors...............--- 235
Adaptive dampers...........--000e-0 eee 97
Adaptive speed assist.................. 112
also refer to Adaptive cruise assist....... 112
Adjusting the air distribution. ............ 79
Adjusting the brightness................. 48
Adjusting the sound..............-...-- 193
Adjusting the temperature............... 79
Adjusting the vents............. eee eee 80
Adjusting the volume..............000005 26
Adjusting the volume (announcements) .... 193
Adjusting the welcome sound............ 193
Airbagisystem « s sesuew « wainwn @ + ween eo scams sw 0 62
Alarm system
refer to Anti-theft alarm system.......... 31
Alignment pin (changing the wheel)....... 240
Alleweather lights:esi: « s mss « © seve ov ewes 6 y 44
AL S@aSON IFES a5 6s caenu vs saws oe Hews oo He 230
All wheel drive
He fer Co quattro cies cv cess wv cero « 0 nsw oo 99
Amazon Alexa integration
Media playback.................00000. 182
OPCTATION ¢ cows « y wasps 5 ¥ eves s 7 ew ea ee 25
AMI
refer to Audi music interface........... 182
Android Auto
refer to Audi smartphone interface...... 191
Anti-freeze
Windshield washer system............. 212
Anti-lock braking system.............0005 99
AntisSlip: Regulation sso ss sissies 0 seme 6 8 os 100
Anti-theft alarm system..............005. 31
Anti-theft wheel bolts.................. 241
Apple CarPlay
refer to Audi smartphone interface...... 191
Aspect ratio (video)................ 186, 187
refer to Anti-Slip Regulation
Audi adaptive light
Audi connect
refer to connect
Audi drive select
Audi music interface
Audio files
Audi phone box
Audi pre sense
Messages
Audi pre sense front
Audi side assist
refer to Side assist
Audi smartphone interface
Legal information
Audi virtual cockpit
refer to Instrument cluster
AUTO
Automatic headlights
Climate control system
Auto Lock (central locking)
Automatic luggage compartment lid....
Automatic transmission
Automatic wipe/wash system
Average consumption
Average speed
Bag hooks
Battery
Charging
Winter operation
Block route
Bluetooth
Audio player
Connecting a cell phone
Deleting a device
Device overview
Disconnecting a device
Displaying profiles
Searching for a device
Selecting a device
Specifying a favorite
263

Index

EDR
Event Data Recorder.............-.00. 253
Electrical system. .........-.0 00 eee eee 209
Electromechanical parking brake.......... 93
Electronic Differential Lock.............. 100
Electronic immobilizer................--. 32
Electronic Stabilization Control............ 99
Embedded SIM card
Emergency assistance...

Emergency braking function.............. 93
Emergency call............ 002: 0e ee eee 145
Emergency flashers...............000005 46
Emergency mode.............-.000ee0 0 88
Emergency operation
DOOrs ... 2... eee 30
Fuel Tillerdoors = sce ¢ 2 sews « 5 wees x 2 oe 200
Luggage compartment lid............... 37
Panoramic glass roof................--. 40
Emissions control system............... 200
EMe@ngy’GONSUMENSE. « & ssn 6 « ses 6 seemaas & 6 ire 15
Energy management...........0 eee eee ee 89
Engine
Breakingin........... 2.0.0 eee eee eee 89
Coolant... 6... ee eee eee eee eee eee 207
EM@rgency Stops « « saws x s seas g 2 gees & eae 82
JUMP Starting « sais Start/Stop systeM........... 02. eee eee 90
Starting/stopping = « « sess s+ wees se eee: s 82
Engine compartment
Opening and closing the engine compart-
mentlid.......... 2. eee eee 202
OVERUIEW snes 5 2 wees 5 2 eee 7 a ees ba ee 203
Safety precautions.............0. ee eee 201
Engine oil
Adding.....
0.0... . cece cece ee eee ee 203
Changing.......... eee cece ee eee eee 206
Checking oil level.............----0000- 203
COMSUMPEIOM. 5 & sisi oa carvers + «orate oo onan 203
Indicator light..............00.000 eee 204
Replacement interval................. 213
Engine sound
Audi drive:selects asics x « masa «6 semen a 2 vase 97
Engine Start/Stop mode
refer to Start/Stop system........... 90,91
Engine startsystent sous +o asin + oxen 2 x meee 83
266
Engine stop
refer to Start/Stop system........... 90,91
Entry/exit lighting...............--.000- 46
Environment
Unleaded gasoline. ........... cee eee 197
eSIM
refer to Embedded SIM card............ 153
Event Data Recorder (EDR).............. 253
Exterior lighting. ...............e eee eee 44
Exterior Mirrors... 1... eee ee eee 48
Folding’settingS oss <= 2ecn es xeen es reese 29
External voice operation................. 25
F
Factory default settings
Multi Media Interface................. 194
Fast forwarding and rewinding (media file). 184
Fast forwarding (media files)............ 184
Fast route... 2.2... eee 158
Favorites
Bluetooth); « 2 aes sy eems 2 e eee se eee 195
NavigatiOMssios & wines wo wee 6 & eames 6 © eres 160
Radio... 2... ee eee ee ee 175
TelEPhONne escas s & cers 2 ows ¢ dae 8 xe 144
Federal Communications Commission (FCC) . 259
File formats (media drives) .............. 188
Folding the rear seats.............-..00. 76
For the sake of the environment
Disposing of engine oil................ 206
Fueling ss: = = sees ¢ = saws Fo Gees fo ewe 2 oe 198
Leaks 0... eee eee eee 202
Forward gear
refer to Gears... ... eee eee eee 85
Free text search
Media.... 2... eee eee 187
RaGiG savos x 2 awe ¢ ¢ gem ¢ 2 mews ge ney ® 175
also refer to Intelligent search.......... 158
Freeze protection
Coolant...... 2... eee eee eee 207
Front center armrest...............0.00. 56
Front collision warning
refer to Audi pre sense front............ 122
Fuel... cece eee eee 197
Additives: = secs c= pees ee seen ep eee ee 198
Current: consuMptiON:: & sve 6 e eens ss cee 14
Fuel display....... 0.00... cece eee eee rT