2020 AUDI E-TRON service

4KE012721BE
Foreword
Thank you for choosing an Audi - we value your trust in us.
Your new Audi will allow you to experience the best in groundbreaking technology and premium quality
equipment that a vehicle has to offer. We recommend that you read your Owner's Manual thoroughly
so that you quickly become acquainted with your Audi and make use of all of its features.
In addition to explaining how the different features work, we provide many useful tips and information
concerning your safety, how to care for your vehicle, and how to maintain your vehicle's value. We also
give you useful tips and information on how to drive your vehicle more efficiently and in an environ-
mentally-friendly manner.
We hope you enjoy driving your Audi and we wish you safe and pleasant motoring.
AUDI AG

A WARNING

Operating, servicing and maintaining a passenger vehicle or
off-highway motor vehicle can expose you to chemicals includ-
ing engine exhaust, carbon monoxide, phthalates, and lead,
which are known to the State of California to cause cancer and
birth defects or other reproductive harm. To minimize expo-
sure, avoid breathing exhaust, do not idle the engine except as
necessary, service your vehicle in a well-ventilated area and
wear gloves or wash your hands frequently when servicing
your vehicle. For more information go to www.P65Warnings.
ca.gov/passenger-vehicle.

4KE012721BE
Table of contents

High-voltage system............. 107
Generalinformation................. 107
Charging the high-voltage battery...... 108
Charging equipment................. 115
Trailer ROwilne is «i wows «seas gs eeees 124
Driving witha trailer................. 124
Assist systems................... 127:
ASSIST SYSTCINIS§ 65 6 i onws 5 can so oe iZ7
General information................. 127
Surrounding area detection............ 128
Switching the systems on and off....... 130
Driving information.............. 132
Speed warning system..............-- 132
Camera-based traffic sign recognition... 132
Traffic light information.............. 134
Nightivision aSSiSti=x = «wm : » ase y s eon 135
Integrated Toll Module............... 137
Driver assistance................. 139
Cruise control system............00-5 139
Efficiency assist.............02.-000. 140
Adaptive cruise assist................ 142
Distance warning ..............00005. 152,
Lane departure warning............... 153
Audi presense...........0 cece eee 154
Sid@vassist sews: = s sexs = 2 sews & e Ae & ne 158
EXIE Warning sire x 6 cera oo were @ @ eee os 160
Intersection assistant................ 161
Emergency assist... ....:seeceeeevees 162
Parking and maneuvering....... 164
ThitrOdUCtiON « s sees ¢ = sees 5 ¢ sere ge ees 164
Parking‘aid plus « sissies avis oe aretes so aoe 164
Rearview camera and peripheral cameras. 166
Rear cross-traffic assist............... 171
Infotainment system............ L73
Telephone....................005- 173
INtROGUCtION « 2 sees » y sees 9 2 gees s 5 aes 173
SOLUP scsvine a 6 sssnase 2 0 soeaam + 6 oewoan © 6 coesern < 173
Using the Audi phone box............. 175
Using the telephone..............0005 177
MOSSAQCSiecies «i ssnsis 6 v suite + 0 oxime + 8 aie 181
Settings............0 0.0 ..0..00000. 183
Instrument cluster..............2.--- 185
Troubleshooting.................00 ee 185
AUP CONNECE « 6:65. 6 ev ee ews se os 187
General information................. 187
Audi connect Infotainment............ 187
Using a Wi-Fi hotspot................ 188
Audi connect Infotainment services..... 188
Audi connect vehicle control services.... 189
SGttiNGS mows ¢ » news © eww ¢ wor a 6 ateneg 191
Troubleshooting............... eee eee 192
Emergency call................... 194
OVERVIEW sscor xe creer wu eueiane & x cman © & ares 194
Emergency call..............-.000005 194
Online roadside assistance............ 195
Navigation....................000. Lg?
Opening navigation.................. 197
myAudi navigation...............0005 197
Entering a destination................ 198
Stopping route guidance.............. 203
Mapes 2 o socases 2 3 omer o 3 omrnom wo eau @ 3 vee 203
Personal route assistance............. 205
Alternative routes.............2.-04. 206
Additional functions...............-. 206
Satellite map........... 0.0.0.2 eee 208
Electric range... . 6... cece eee eee 208
Map‘update: « sees ys agus ye ees vo ees 209
Traffic information.................00- 210
Options and settings................- 211
RaACHON. seve. = soso we wien 4 weanene oe weaves 214
Opening the radio................... 214
Radio functions wc s 2 ees © s seen os reese 215
Onllime tadiOven « 2 senses av sewsece ov somes a im 218
Options and settings...............0. 219
TROUDIESHOOtING san ¢ x xoam « + some & 2 eo 221
Media............... 0. cece eee 222
General information................. 222
SDicard reader's + wees + 2 wows se wees s Gos 222
DVD drive...... 0... eee eee eee 222
Bluetooth audio player............... 223
Online Média « ¢ ese. ye cee ge eee ee eae 224
Amazon Alexa... ..... cee eee eee ee eee 225
Multimedia connections.............. 225
Playing media..............00--0000- 226

Table of contents


Options and settings................. 230
Supported media and file formats...... 232
Troubleshooting wv s & wees se cows 6 bey 233
Audi smartphone interface...... 234
SGtUP = stain ¢ 2 eeuis = Hae x Rae GR ROE 234
Troubleshooting swies 2 osc se enw so exe 235
Additional settings.............. 236
SYStETISECLINGS: « + eaws « + caves 5 3 seems 5 236
Connected devices............0 000s 237
Legalinformation................... 238
Maintenance and Care........... 240
Checking and Filling............. 240
Motor'compartment’. sc. ¢ « wcen es oes 240
COOliMgISyStEIM ss sumsivs aw swseee ew smnvews oo ane 242
Brake fluid. ........ 0.0.0.0 c eee eee 243
Electrical SVSt@liccs « s scum 2 : sare o 2 wae 244
Battenyis ¢ «sic s 6 wen 2 9 ween oy were 2 ere 245
Windshield washer system...........- 246
Service interval display............... 246
WWINGOIS : ceciices co costes 6 a sncewvs ow oneners 0 at 248
Wheels and Tires . . 248
Tire pressure monitoring system....... 265
Care and cleaning................ 268
Generalinformation................. 268
Car washes « swe: vx awa: oo amin 0 x snanae #2 268
Cleaning and care information......... 269
Taking your vehicle out of service....... 273
Do It Yourself .................... 274
Emergency assistance........... 274
General information................. 274
Equipment............. 0c eee eee 274
Tire mobility kit..................00. 274
Replacing wheels. ........:cceeeeeees 276
Collapsible spare tire..............0.. 280
Jump starting ..............e eee eee 281
IQWING were: worms 5 cee 9 + eee + eee 281
Fuses and bulbs.................. 284
FUSES 3 2 amow 4 meme a 2 mee ay ome 2 284
Bel DSyonsn = secaais 2s omens a orate vw acct =e aa 287
Customer information........... 288
Data privacy..................008. 288
Image recording. ...........eeeeenees 288
Dataiimenmtoniess: ss scams x x wus ov eee o 3 6 288
Transmitted information.............. 289
Accessories and technical
CHANGE|S.... 1... eee eee 292
Warranty..........0. 000. e eee eee ee 292
Audi Literature Shop..............00. 292
Driving in other countries............. 292
Maintenance, repairs, and technical
MODIFICATIONS + sayse x e neu ¢ x caw x x cues 292
Accessories and parts................ 294
Reporting Safety Defects.............. 294
Declaration of compliance for
telecommunications equipment and
electronic systems............--.0005 295
Technical data... . «60.6 even ee ves 297
Identification data................04. 297
Vehicle data acc = s sews =: eens oy ees eee 297
INdeX 0... ee eee 299

4KE012721BE
Instrument cluster

Instrument cluster overview

2/17/2019 \\ ment
* 7


Fig. 2 Instrument cluster overview (Audi virtual cockpit)
Depending on the vehicle equipment, the follow- — Speeds are displayed in mph (miles per
ing items may appear in the instrument cluster: hour) or km/h (kilometers per hour).
@ Left dial — If there is a malfunction in the instrument
—Power meter .......--cecceuee 13 cluster, DEF will appear in the trip odometer
— High-voltage battery charge level display. Have the malfunction corrected as
Q) Tabarea .......... cee e eee ae 12 poe alas
— Certain instrument cluster content can also
be displayed in the head-up display*
=> page 23.
)eCentrabared sec as woe vs aaron so we 12

(4) Status line (one or two lines)
Right dial
— Convenience display Loading a personal
©) Right additional display with speed- profile
ometer
@) Left additional display with:

— Audi drive select mode ......... 101 a ecoduiT
|Z\ WARNING ee
applied
lel 4
Switch profile
If there is a severe malfunction in the instru
ment cluster, the display may turn off. The

indicator light may also turn on. Stop the ve- Fig. 3 Instrument cluster: loading a personal profile
hicle safely. See an authorized Audi dealer or
authorized Audi Service Facility for assistance. You can manage personal profiles in the MMI
- 7 => page 27. Before driving, you can select your
G) Tips personal profile in the instrument cluster and ap-
— You can select the units used for tempera- ply customized vehicle settings, such as the seat
position. >
ture, speed, and other measurements in the
Infotainment system > page 236.
11

4KE012721BE
Voice recognition system

voice recognition. A supported menu language
must be selected. When there is an active Inter-
net connection, the spoken command is evaluat-
ed in the vehicle and online.
> When you switch on the voice recognition sys-
tem for the first time, a menu for the online
recognizer opens. Or:
> Applies to: MMI: Select on the home screen:
SETTINGS > General > Speech dialog system >
Consent to online speech recognizer.
> Read the licensing agreements and accept
them.
Activating Amazon Alexa!)
Applies to: vehicles with Amazon Alexa integration
You can activate Amazon Alexa to access special
additional functions. A supported menu lan-
guage must be selected. A reduced number of
commands are available during this.
Requirement: you must be logged in to your
myAudi account in the vehicle. The online recog-
nizer must be activated.
> Applies to: MMI: Select on the home screen:
USER > Connect with Amazon Alexa.
> Follow the instructions in the display.
> After connecting successfully, turn on the voice
recognition system as normal > page 24,
Switching the voice recognition system on or
off, say the activation word “Alexa”, and then
say the desired command.
©) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 187.
External voice operation
Applies to: vehicles with external speech dialog system
You can access and control the voice operation on
a connected mobile device through your vehicle.

2) AUDI AG provides access to services from third party pro-
viders. Permanent availability cannot be guaranteed, be-
cause that depends on the third party provider.
Switching external voice operation on or off
Requirement: the ignition and the MMI must be
switched on. A cell phone must be connected to
the MMI with the Handsfree profile > page 173.
The mobile device being connected must have
voice control that can be controlled externally.
There must be no phone calls in progress and the
parking aid must not be active.
> To switch on the external voice operation, press
and hold the «€ button longer on the multifunc-
tion steering wheel.
> To switch off the external voice operation, press
and hold the «€ button longer on the multifunc-
tion steering wheel or press Cancel.
Using external voice operation
>» Say the desired command after the signal tone.
> To reactivate voice recognition when it is
paused, press the «¢ button briefly on the mul-
tifunction steering wheel or press Resume.
@ Tips
AUDI AG simply provides access to control
your mobile device with voice operation and
does not assume any responsibility for the
content and commands within the external
voice control.
25

Global functions

Global functions
Additional function
buttons


Fig. 21 Center console: MMI On/Off knob with joystick
function
Adjusting the volume
You can adjust the volume of an audio source or a
system message (for example, from the voice
recognition system) when the sound is playing.
> To increase or decrease the volume, turn the
right
thumbwheel @) © fig. 20 upward or
downward, or turn the On/Off knob @) © fig. 21
to the right or left.
> To mute, push the right thumbwheel or the
On/Off knob.
Selecting the previous/next track or station
> Press the |< / DDI button @ or briefly press
the On/Off knob to the left or right.
Fast forward/rewind
> Press and hold the press the On/Off knob to the left or right until
the desired playback position is reached.
26
Quick access steering wheel button
Depending on vehicle equipment, the button ©)
may provide quick access to various functions.
You can program the >K button with various func-
tions.
> To bring up the function that is currently set,
press the >K button.
> To perform the function that is currently set,
press and hold the >K button, or:
> Applies to: MMI: Select on the home screen:
VEHICLE > Settings & Service > Steering wheel
button assignment.
> Select and confirm the desired function.
Switching the voice recognition system on or
off
w& button @), see > page 24.
Using the telephone functions
button (@), see > page 177.

ZA\ WARNING
Adjust the volume of the audio system so that
signals from outside the vehicle, such as po-
lice and fire sirens, can be heard easily at all
times.

Personalization

— Bluetooth device 1/Bluetooth device 2*: Re-
quirement: after a Bluetooth device has been
paired with the MMI, you must be logged in to
myAudi in the vehicle. Follow the system in-
structions and save the desired Bluetooth de-
vice. You will be automatically logged in when
your Bluetooth device is connected to the MMI,
and automatically logged out when the Blue-
tooth connection to your mobile device is dis-
connected.
@) Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Regardless of the key user and additional
users, you can only connect one myAudi ac-
count to your vehicle.
User management
Applies to: vehicles with user management
The vehicle owner must be set up as the key user
for some Audi connect vehicle control services,
which depend on the vehicle equipment.
Setting the key user
Requirement: a key user must not be set yet.
> To set a key user for the vehicle, you will need a
myAudi account. Register at my.audi.com.
> Add your vehicle at my.audi.com and then veri-
fy your myAudi account using the verification
process that is provided.
> Applies to: MMI: Select on the home screen:
USER > User management > (Key user) > Set
key user.
> Applies to: MMI: Follow the system instructions
and enter the 10-digit vehicle code > page 33.
The key user is set. You have the rights to use
the Audi connect vehicle control services
=> page 189 that depend on vehicle equipment
as well as the ability to manage other vehicle
functions and any other users.
Managing additional users
Depending on the vehicle equipment, you can
grant authorization for additional users to use
28
Audi connect vehicle control services at my.audi.
com.
Removing the key user
If you remove the key user, all other users and
their authorizations will be deleted. It will no
longer be possible to use the Audi connect vehi-
cle control services, depending on the vehicle
equipment.
Requirement: a key user must be set.
> Applies to: MMI: Select on the home screen:
USER > User management > (Key user) > Re-
move key user.
G) Tips
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— Depending on the vehicle equipment, you
may be able to reset specific functions to
the factory default settings.
— Depending on the vehicle equipment, log-
ging into myAudi in the vehicle may not be
required to use Audi connect vehicle control
services.
— If you sell your vehicle, remove the key user
and reset all settings to the factory set-
tings.
— Store the vehicle code in a secure place. It
may be necessary to re-enter the vehicle
code.
— Pay attention to upper- and lower-case let-
ters when entering the vehicle code.
— If you do not have the 10-digit vehicle code,
contact an authorized Audi dealer or author-
ized Audi Service Facility.

Opening and closing

the vehicle from the outside for a brief time
>©.

ZA\ WARNING
Observe the safety precautions > page 29.

ZA\ WARNING
Applies to: vehicles with power closing function
—To reduce the risk of injury, make sure that
the area where the door is closing is clear
during the closing process.
— The closing process can be stopped at any
time by pulling on the outer or inner door
handle.

@) Note
The following applies when locking the vehi-
cle:
— If the vehicle key that was last used is de-
tected inside the passenger compartment,
then the vehicle cannot be locked from the
outside using the sensor. Take the vehicle
key with you and lock the vehicle again. Oth-
erwise, the vehicle will not be protected
against unauthorized access.
— If you try to lock the vehicle using the but-
ton on the vehicle key while the front pas-
senger's or rear door is open, and you acci-
dentally place the vehicle key inside the pas-
senger compartment and close the door,
the vehicle will lock at first. But if the key-
less system detects a vehicle key inside the
vehicle after it Locks, then the vehicle will
unlock again. The turn signals will flash sev-
eral times to indicate this. If you do not
open the vehicle to remove the vehicle key
within a brief period, then the vehicle will
lock automatically. This prevents the vehicle
from being left unlocked for long periods of
time. The vehicle key will then be locked in-
side the vehicle.
— If the luggage compartment lid closes and
the system detects that the last vehicle key
that was used is inside the luggage com-
partment, then the luggage compartment
lid will open again. The turn signals will
flash several times to indicate this. The
doors will lock. Always take the vehicle key
30
with you, or unauthorized persons may be
able to enter the vehicle.
G) Tips
— Do not leave valuables unattended in the ve-
hicle. A locked vehicle is not a safe!
—The LED in the driver's door rail blinks when
you lock the vehicle. If the LED turns on for
approximately 30 seconds after locking,
there is a malfunction in the central locking
system. Have the problem corrected by an
authorized Audi dealer or authorized Audi
Service Facility.
Setting the central locking system
You can adjust the central locking system to your
preferences. The settings depend on the vehicle
equipment.
> Applies to: MMI: Select on the home screen:
VEHICLE > Settings & Service > Central lock-
ing.
Door unlocking
—If you select All, all doors and the luggage
compartment lid will be unlocked when unlock-
ing the vehicle.
— If you select Driver's door, only the driver's
door will be unlocked. To unlock all doors and
the luggage compartment lid, press the (9 but-
ton on the vehicle key twice. In vehicles with a
convenience key*, only the driver's door will un-
lock when you pull the driver's door handle. If
you pull another door handle, the entire vehicle
will be unlocked.
The entire vehicle will always be locked when you
press the & button.
Long press to open windows
You can select if all windows and the panoramic
glass roof* should open using the vehicle key
=> page 40, Convenience opening and closing. If
you press and hold the f@ button on the vehicle
key, all of the windows and the panoramic glass
roof* will close.