2019 VOLKSWAGEN T-ROC 0A and 11

Clean with a soft, lint-free cloth and plenty of water. Treat with Volkswagen Genuine rubber care
agent (- 000 096 310 -) on a regular basis.
Seat belts:
Carefully pull the seat belt right out and leave it out
Clean the seat belt with a mild soap solution. Leave the belt fabric to dry completely and then allow
it to roll up.
Wooden trims:
Clean with a soft cloth and some mild soap solution1).
Cleaning upholstery fabrics
If clothing that is not sufficiently colour-fast, e.g. denim, leaves stains on the seat cushion, this is not
a defect in the cover fabric. The seat padding may contain components for the airbag system and
electrical connections. Seat padding that is damaged, incorrectly cleaned or treated, or that
becomes wet, may cause damage to the vehicle electrical system or cause a fault in the airbag
system
Depending on the equipment, seat cushions with seat heating feature electrical components and
connectors that may be damaged in the event of incorrect cleaning or treatment
result in damage to other parts of the vehicle electrics.
-pressure cleaners, steam cleaners or cold spray.
n the seat heating to dry the seats.




WARNING
Incorrect cleaning can cause damage to the seat belts, the belt anchorages and the belt retractor.



belt buckles against the ingress of liquids and foreign bodies.


NOTICE

nges etc. under any circumstances.

1) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Accessories, modifications, repairs and renewal of parts
Accessories and replacement parts
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, replacement parts or servicing materials, e.g. if the vehicle is to be retrofitted with
accessories or if parts need to be replaced. Volkswagen dealerships can recommend accessories,
replacement parts and service fluids suitable for your requirements. They can also provide
information regarding official regulations.
Volkswagen recommends that you use only approved Volkswagen accessories and Volkswagen
Genuine Parts

tions
and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications and/or
work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an authorised
Volkswagen workshop using Volkswagen Genuine Parts

s and cameras must not be covered by stickers, additional
headlights, trim frames for number plates or similar.
Repairs and structural modifications should therefore be carried out only by a qualified workshop.
Volkswagen recommends using a Volkswagen dealership for this purpose.
-ups in the area around the sensors may impair the function of the
system in question.
vehicle only with the original Volkswagen badge.
Engine and transmission guard
An engine and transmission guard can reduce the risk of damage to the vehicle's underbody and
sump, for example when driving over kerbs, drive entrances or unsurfaced roads.
Volkswagen recommends that you have this equipment retrofitted by your Volkswagen dealership.

WARNING
Incorrectly performed repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and severe
injuries.


WARNING
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and repairs can
lead to damage to the vehicle and cause accidents and serious injuries.
Volkswagen Genuine Parts

specifications
Modifications and repairs to the front bumper, doors, front seats, headliner or the bodywork should
be carried out only by a qualified workshop. Airbag system components and sensors might be fitted
on these vehicle components.
If you work on the airbag system or remove and install parts of the system when performing other
repair work, parts of the airbag system may be damaged. The consequence may be that, in the event
of an accident, the airbag inflates incorrectly or does not inflate at all.
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and that
removed parts do not cause any injuries or environmental pollution. Qualified workshops are
familiar with these regulations.
Any modifications to the vehicle's suspension could prevent the airbag system from working
properly during a collision. For example, using wheel rim/tyre combinations that have not been
approved by Volkswagen, lowering the suspension or making modifications to the suspension rate
including work on the springs, struts and shock absorbers etc., could change the forces that are
measured by the airbag sensors and sent to the electronic control unit. Some changes to the
suspension could cause the forces measured by the sensors to increase, for example. This can lead
to the airbag system being triggered in collision scenarios where it normally would not be triggered if
modifications to the suspension had not been made. Other modifications can cause the forces
measured by the sensors to decrease, therefore preventing the airbag system from being triggered
when it should have been.

WARNING
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle and impair
the effectiveness of the airbag system. This can result in accidents and serious or even fatal injuries.


en taken from end-of-life
vehicles in your vehicle.

WARNING
Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim combinations, can
cause the airbag system to function differently and increase the risk of serious or fatal injuries in the
event of an accident.
the original factory-fitted components.
en.
Mobile reception in the vehicle

If a mobile phone or two-way radio is used without being connected to the external aerial, the
electromagnetic radiation will not be optimally directed to the outside of the vehicle. Increased
levels of radiation in the vehicle interior can occur in particular in the event of poor reception, e.g. in
rural areas. This can pose a health risk
With some equipment levels, a suitable mobile phone interface may be used to connect the mobile
telephone to the external aerial Infotainment system,. The connection quality is improved
and the range is increased.
Using the telephone
Many countries require a hands-free system to be used when using a telephone inside the vehicle,
e.g. via a Bluetooth

Customer information
Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults.
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealer for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle breaks down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contract), the Volkswagen dealership guarantees that the body of any vehicles it sells will not be
affected by paint defects or corrosion perforation for a specified period:
-year warranty on paint defects and
e-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming
on the inside (cavity) of the body and causing holes in the sheet metal.
If such damage occurs nevertheless, it will be repaired free of charge for parts and labour by any
Volkswagen dealership.
The warranty does not cover the following:

specifications.
perforation that is directly related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealer will confirm your warranty against
corrosion perforation for the repaired section.
LongLife mobility guarantee
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.

iffer depending on
the country in which the vehicle was sold. Please ask your Volkswagen dealership for further
information.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for every
new vehicle which applies from the time of delivery until the first due inspection. If you purchase
your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife mobility
guarantee from the time of delivery until the first due inspection.
Your Volkswagen dealership will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out by the dealership. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect1), corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in accordance
with the manufacturer's specifications.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
1) A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its own
power.
Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systems). Furthermore,
your vehicle is equipped with convenience and Infotainment functions, which are also made possible
using electronic control units.
Electronic control units contain data memories which can store information regarding the vehicle
status, component load levels, servicing requirements, technical events and faults on a temporary or
permanent basis. This information generally documents the status of a component, a module, a
system or the environment, e.g.:
. filling levels, tyre pressure, battery status.
deceleration, lateral acceleration, display of fastened seat belts.
tem components, e.g. lights, brakes.

stability control systems.