2019 TOYOTA PRIUS PRIME Owners Manual (in English)

649
PRIUS PRIME_OM_OM47D13U_(U)
8When trouble arises
8-1. Essential informationEmergency flashers .......... 650
If your vehicle has to be stopped in an
emergency ...................... 651
If the vehicle is trapped in rising water.................. 652
8-2. Steps to take in an emergency
If your vehicle needs to be towed ......................... 653
If you think something is wrong .............................. 659
If a warning light turns on or a warning buzzer
sounds ............................ 660
If a warning message is displayed......................... 670
If you have a flat tire.......... 678
If the hybrid system will not start ........................... 695
If the electronic key does not operate properly ........ 697
If the 12-volt battery is discharged ...................... 701
If your vehicle overheats ... 707
If the vehicle becomes stuck ............................... 712

650
PRIUS PRIME_OM_OM47D13U_(U)
8-1. Essential information
Emergency flashers
Press the switch.
All the turn signal lights will flash. To turn them off, press the switch once
again.
■ Emergency flashers
If the emergency flashers are used for a long time while the hybrid system is
not operating (while the “READY” indicator is not illuminated), the 12-volt bat-
tery may discharge.
The emergency flashers are used to warn other drivers when the
vehicle has to be stopped in the road due to a breakdown, etc.
Vehicles with 7-inch displayVehicles with 11.6-inch display

651
PRIUS PRIME_OM_OM47D13U_(U)
8
When trouble arises
8-1. Essential information
If your vehicle has to be stopped in an
emergency
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase th e effort
required to slow the vehicle.
Shift the shift position to N.
If the shift positi on is shifted to N
After slowing down, stop the vehi cle in a safe place by the road.
Stop the hybrid system.
If the shift position c annot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicl e
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a s afe place by the road.
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, st op the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
Q
WARNING
■ If the hybrid system has to b e turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as m uch as possible before turning off the hybrid
system.
5

652
PRIUS PRIME_OM_OM47D13U_(U)
8-1. Essential information
If the vehicle is trapped in rising water
●Remove the seat belt first.
● If the door can be opened, open the door and exit the vehicle.
● If the door can not be opened, open the window using the power
window switch and exit the vehicle through the window.
● If the window can not be opened using the power window switch,
remain calm, wait until the water level inside the vehicle rise s to the
point that the water pressure i nside of the vehicle equals the water
pressure outside of the vehicl e, and then open the door and exi t the
vehicle.
In the event the vehicle is submerged in water, remain calm and
perform the following.
WARNING
■ Using an emergency hammer* for emergency escape
The rear side windows and rear window of this vehicle can be sh attered by
an emergency hammer
* used for emergency escape, however, since the
windshield and front side windows are laminated glass they can not be
shattered by an emergency hammer
*.
*: Contact your Toyota dealer or aftermarket accessory manufacturer for fur-
ther information about an emergency hammer.
■ Escaping the vehicle from the window
There are cases where escaping the vehicle from the window is n ot possi-
ble due to seating position, passenger body type, etc.
When using an emergency hammer, consider your seat location and the
size of the window opening to ensure that the opening is accessible and
large enough to escape.

653
PRIUS PRIME_OM_OM47D13U_(U)
8
When trouble arises
8-2. Steps to take in an emergency
If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be lock ed due
to the parking lock. Contact your Toyota dealer or commercial towing
service.
● There is a malfunction in t he shift control system. (P. 335, 676)
● There is a malfunction in the immobilizer system. ( P. 81)
● There is a malfunction in the smart key system. (P. 697)
● The 12-volt battery is discharged. ( P. 7 0 1 )
The following may indicate a problem with your hybrid transmiss ion.
Contact your Toyota dealer or commercial towing service before tow-
ing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is not possibl e to be towed by another vehicle
Situations when it is necessary to contact dealers before towing

6548-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47D13U_(U)
Do not tow with a sling-type truck
to prevent body damage.
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the front From the rear
Release the parking brake. Us e a towing dolly under the
front wheels.

6558-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47D13U_(U)
8
When trouble arises
If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
If a tow truck is not available in an emergency, your vehicle m ay be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for a short distance at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drive train, a xles, steering and brakes must be in
good condition.
Using a flatbed truck
Front
Emergency towing

6568-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47D13U_(U)
Take out the towing eyelet. (P. 616)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
When tightening with a wheel nut
wrench or hard metal bar, make
sure not to damage the vehicle
body.
Securely attach cables or c hains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to O N mode.
Turn off the Intelligent Clearance Sonar. (if equipped): P. 440
Shift the shift position to N* and release the parking brake.
*: If the shift position cannot be changed or the current shift p osition can
not be confirmed, contact your Toyota dealer or commercial towing ser-
vice before towing.
Emergency towing procedure
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2
3
4
5
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7