2019 TOYOTA PRIUS PRIME Owners Manual (in English)

177
PRIUS PRIME_OM_OM47D13U_(U)
2-2. Charging
2
Plug-in hybrid system
When normal charging cannot be carried
out
Refer to the following table and carry out the appropriate corr ection
procedure.
When charging does not start, even though the normal proce-
dure is followed, check each of the following items.
If a message is shown on the multi-information display, also re fer to
P. 182.
When normal charging cannot be carried out
Likely causeCorrection procedure
 The power source indicator on the CCID (Charging Circuit Interr upting
Device) does not illuminate, even though the plug is connected to an
external power source.
Plug is not properly connected to
outletCheck that the plug is properly con-
nected to the outlet.
Power is outAfter power is restored, carry out the
charging procedure again.
Building breaker is tripped and
power is cut off
Check that the breaker is connected
and if there is no malfunction, check
if the vehicle can be charged
through another outlet.
If charging is possible, the first outlet
may have a malfunction. Contact the
building or facility manager, or an
electrician.
Short circuit between CCID
(Charging Circuit Interrupting
Device) and plugImmediately stop charging and con-
tact your Toyota dealer.

178
PRIUS PRIME_OM_OM47D13U_(U)
2-2. Charging
The error warning indicator on the CCID (Charging Circuit Inter rupting
Device) flashes.
Electrical leakage detection function
or self- diagnostic function operates
and power is cut off
When the voltage is insufficient, the
error warning indicator may flash
when there is noise interference.
Perform a reset and connect to a
proper power source. ( P. 116)
If charging does not start, immedi-
ately stop charging and contact your
Toyota dealer.
 Charging indicator does not illuminate, even though charging co nnector
is connected.
The plug is not properly connected
to the outletCheck whether the plug is properly
connected to the outlet.
Charging connector is not securely
connected to charging inlet
Check the connection status of the
charging connector.
• When connecting the charging
connector, make sure not to touch
the latch release button. Insert the
charging connector securely until
you hear a click. The charging
connector may not be connected
correctly if the latch release button
is pressed while inserting.
• After connecting the charging con-
nector, check that the latch
release button is not pressed and
the charging indicator is turned on.
If the charging indicator does not
illuminate, even though the charging
connector is securely connected,
there may be a malfunction in the
system. Immediately stop charging
and contact your Toyota dealer.
Hybrid battery (traction battery) is
already fully chargedWhen the hybrid battery (traction
battery) is fully charged, charging is
not performed.
The charging equipment does not
operatePlease contact the facility manager
when there is a problem with
charging equipment.
Likely causeCorrection procedure

PRIUS PRIME_OM_OM47D13U_(U)
1792-2. Charging
2
Plug-in hybrid system*: Refer to P. 112 for details regarding charging indicator illumination and
flashing.
Refer to the following table and carry out the appropriate corr ection
procedure.
 Charging indicator flashes and charging cannot be carried out.
When charging indicator flashes*:
Charge schedule is registered
When you wish to charge according
to the timer, wait until the set time.
To immediately start charging, set
“Charge Now” to “On”. ( P. 163, 172)
When charging indicator rapidly
flashes
*:
Malfunction occurred in an external
power source or the vehicle
Start the hybrid system and follow
the instructions displayed by the
message on the multi-information
display. ( P. 182)
When charging timer function does not operate normally
Likely causeCorrection procedure
Cannot charge at desired time
Vehicle clock is not properly
adjustedCheck the clock settings and adjust
it to the proper time. ( P. 193)
The vehicle calendar is not set cor-
rectly.Check the calendar setting and set it
to the correct date. (P. 1 9 4 )
Charging cable is not connected to
vehicleBefore using the charging timer,
connect the charging cable.
Incorrect charging mode selected
Check the charging mode setting.
( P. 1 5 4 )
When the charging mode is “Start”,
charging starts at the set time, but
when it is “Departure”, charging is
completed by the set time. (The
charging start time is automatically
controlled by the system.)
 Cannot change timer setting from smartphone application (vehicl es with
11.6-inch display)
*
Smartphone is outside its coverage
area
Check the signal strength. If the
smartphone is outside its coverage
area, move to a place with a better
signal.
Likely causeCorrection procedure

180
PRIUS PRIME_OM_OM47D13U_(U)
2-2. Charging
Charging starts immediately, even though charge schedule is reg istered
“Charge Now” is set to “On”
When charging according to the
timer, set “Charge Now” to “Off”.
( P. 163, 172)
Charge schedule is set to “Off”Check that charge schedule is not
set to “Off”. ( P. 161, 171)
Charging mode is set to “Departure”
and schedule departure time is
close to current time
When the system determines that
there is no time to finish charging by
the set scheduled departure time, it
starts charging immediately. Check
the charge schedules.
Charging cable was removed and
reinserted while charging indicator
was flashing
If the charging cable is removed and
reinserted while the charging indica-
tor is flashing, the charging timer is
canceled (P. 146). Temporarily
remove the charging cable, and then
reconnect it.
The Remote Air Conditioning Sys-
tem was operated
When the Remote Air Conditioning
System is operated, the system will
start charging immediately, even if
the charge schedule is registered.
To carry out charging using the
timer, stop the Remote Air Condi-
tioning System, and then reconnect
the charging cable.
“Traction Battery Heater” ( P. 132)
operated
When the charging mode is set to
“Departure”, “Traction Battery
Heater” may operate before
charging starts. Check the status of
the charging indicator. ( P. 112)
Outside temperature is low and
hybrid battery (traction battery)
warming control (P. 133) of the
hybrid battery (traction battery) oper-
ated
(Alaska and Canada only)When hybrid battery (traction bat-
tery) warming control of the hybrid
battery (traction battery) operates,
the timer settings are ignored and
charging starts immediately. In order
to protect the hybrid battery (traction
battery), allow charging to continue.
Likely causeCorrection procedure

PRIUS PRIME_OM_OM47D13U_(U)
1812-2. Charging
2
Plug-in hybrid system
*: In order to use the smartphone application, it is necessary to apply toEntune.
For details about Entune, refer to http://www.toyota.com/entune /.
Charging ends earlier than time set in “Departure”
Charging end time does not match
estimated end time due to condition
of power source or outside tempera-
tureIf sudden changes in temperature or
changes in the condition of the
power source occur while charging,
charging may end earlier than the
time estimated by the system.
Charging is not complete, even though it is time set in “Departure”
“Climate Prep” is set to “On”
When “Climate Prep” is set to “On”,
the air conditioning operates until
the set departure time. Therefore,
charging may not complete by the
set time due to charging conditions.
To have the hybrid battery (traction
battery) fully charged, allow
charging to continue.
Charging end time does not match
estimated end time due to condition
of power source or outside tempera-
tureIf sudden changes in temperature or
changes in the condition of the
power source occur while charging,
charging may not end exactly at the
time estimated by the system.
Charging does not start, even though it is time set in “Start”
Charging cable was connected after
set timeConnect the charging cable before
the time set in “Start”.
Likely causeCorrection procedure

182
PRIUS PRIME_OM_OM47D13U_(U)
2-2. Charging
When the hybrid system is started
after charging, a message is dis-
played in the multi-information dis-
play.
When this occurs, follow the
instructions displayed on the
screen.
When charging-related message is displayed
Likely causeCorrection procedure
If “Charging Stopped Connect Plug to Charge” is shown
Charging connector is removed
while charging
When the charging connector is
removed while charging, charging
stops. If you want to fully charge the
hybrid battery (traction battery),
reconnect the charging connector.
After the hybrid battery (traction bat-
tery) is fully charged, the charging
connector is removed while the
hybrid battery (traction battery) is
being recharged again because
electricity-consuming functions
*
have been used and the remaining
charge is now reduced.
*: Electricity is consumed when
operating “Traction Battery
Heater” (P. 132), the air condi-
tioning-linked function ( P. 154)
or Remote Air Conditioning Sys-
tem ( P. 518).

PRIUS PRIME_OM_OM47D13U_(U)
1832-2. Charging
2
Plug-in hybrid system
If “Charging Stopped Connect Plug to Charge” is shown
Charging connector is not securely
connected
Check the connection status of the
charging connector.
• When connecting the charging
connector, make sure not to touch
the latch release button. Insert the
charging connector securely until
you hear a click. The charging
connector may not be connected
correctly if the latch release button
is pressed while inserting.
• After connecting the charging con- nector, check that the latch
release button is not pressed and
the charging indicator is turned on.
If charging cannot be carried out,
even though the proper procedures
were followed, have the vehicle
inspected by your Toyota dealer.
Latch release button of charging
connector was pressed while
chargingWhen the latch release button is
pressed while charging, charging
stops. To continue charging, recon-
nect the charging connector.
 If “Charging Complete Limited Due to Battery Temp” is shown
Charging was stopped to protect the
hybrid battery (traction battery) as it
continued to remain hot for a certain
period of time.Allow the hybrid battery (traction
battery) to cool down and perform
charging again if the charging
amount has not reached the desired
amount.
Likely causeCorrection procedure

184
PRIUS PRIME_OM_OM47D13U_(U)
2-2. Charging
If “Charging Stopped Check Char ging Source” is shown (1)
Problem in power supply from exter-
nal power source
Check the following items.
• Plug is not disconnected
• Power source indicator on the
CCID (Charging Circuit Interrupt-
ing Device) is illuminated
• The circuit breaker has tripped
If there is no problem with any of the
above items, there may be a prob-
lem with the outlet. Contact an elec-
trician and request an inspection.
Furthermore, if the error warning
indicator on the CCID (Charging Cir-
cuit Interrupting Device) is flashing,
there may be an electrical leakage.
Consult your Toyota dealer.
Charging equipment has stopped
charging
• Charging may be canceled by an interruption of power supply
depending on specifications of a
charging equipment. Refer to the
instructions provided with the
charging equipment.
• When charging is stopped using the charging equipment
• Equipment with timer charging function
• Equipment that is not compati-
ble with the timer charging func-
tion of the vehicle
• Check if it is possible to charge
with the charging cable equipped
to the vehicle.
If charging cannot be carried out,
even when using the genuine
charging cable, consult your Toy-
ota dealer.
 If “Charging Stopped Check Char ging Source” is shown (2)
Charging equipment is not compati-
ble with vehicleCheck if it is possible to charge with
the charging cable equipped to the
vehicle.
If charging cannot be carried out,
even when using the genuine
charging cable, consult your Toyota
dealer.
Charging equipment has stopped
charging
Likely causeCorrection procedure