2019 TOYOTA HIGHLANDER Owners Manual (in English)

811-2. Emergency assistance
1
For safety and security
HIGHLANDER_U■
Services
Subscribers have the following Safety Connect services availabl
e:
● Automatic Collision Notification
*
Helps drivers receive necessary response from emergency ser-
vice providers. ( P. 8 3 )
*: U.S. Patent No. 7,508,298 B2
● Stolen Vehicle Location
Helps drivers in the eve nt of vehicle theft. (P. 83)
● Emergency Assistance Button (SOS)
Connects drivers to response-center support. ( P. 8 4 )
● Enhanced Roadside Assistance
Provides drivers various on-road assistance. (P. 8 4 )
■Subscription
After you have signed the Telemati cs Subscription Service Agree-
ment and are enrolled, you c an begin receiving services.
A variety of subscription terms are available for purchase. Con tact
your Toyota dealer, call the following appropriate Safety Conne ct
response center or push the “SOS ” button in your vehicle for further
subscription details.
• The United States 1-855-405-6500
• Canada 1-888-869-6828
• Puerto Rico
1-877-855-8377

821-2. Emergency assistance
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■Safety Connect Services Information
●Phone calls using the vehicle’s Bluetooth® technology will not be possible
during Safety Connect.
● Safety Connect is available beginning Fall 2009 on select Toyot a models (in
the contiguous United States only). Contact with the Safety Con nect
response center is dependent upon the telematics device being i n operative
condition, cellular connection availability, and GPS satellite signal reception,
which can limit the ability to reach the response center or rec eive emer-
gency service support. Enrollment and Telematics Subscription S ervice
Agreement are required. A variety of subscription terms are ava ilable;
charges vary by subscription term selected and location.
● Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii a nd Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are av ailable
in the United States, Puerto Rico and Canada.
● Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin I slands.
For vehicles first sold in the U.S. Virgin Islands, no Safety C onnect services
will function in or outside the U.S. Virgin Islands.
● Safety Connect services are not subject to section 255 of the T elecommuni-
cations Act and the device is not TTY compatible.
■ Languages
The Safety Connect response center will offer support in multip le languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.
■ When contacting the response center
You may be unable to contact the response center if the network is busy.

831-2. Emergency assistance
1
For safety and security
HIGHLANDER_U
When the engine switch is turned to IGNITION ON mode, the red indi-
cator light comes on for 2 seconds then turns off. Afterward, t he green
indicator light comes on, indicat ing that the service is active.
The following indicator light patterns indicate specific system usage
conditions:
● Green indicator light on = Active service
● Green indicator light flashing = Safety Connect call in process
● Red indicator light (except at vehicle start-up) = System malfunction
(contact your Toyota dealer)
● No indicator light (off) = Saf ety Connect service not active
■Automatic Collision Notification
In case of either airbag deployme nt or severe rear-end collision, the
system is designed to automatically call the response center. T he
responding agent receives the v ehicle’s location and attempts to
speak with the vehicl e occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest eme r-
gency services provider to descr ibe the situation, and requests that
assistance be sent to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. Af ter filing
a police report, call the Safety Connect response center at 1-8 55-
405-6500 in the Unites States, 1-877-855-8377 in Puerto Rico or 1-
888-869-6828 in Canada, and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a sto len
vehicle, Safety-Connect-equipped vehicle location data may, und er
certain circumstances, be shared with third parties to locate y our
vehicle. Further information is a vailable at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
Safety Connect LED light Indicators
Safety Connect services

841-2. Emergency assistance
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Emergency Assistance Button (“SOS”)
In the event of an emergency on t
he road, push the “SOS” button to
reach the Safety Connect respons e center. The answering agent
will determine your vehicle’s loca tion, assess the emergency, and
dispatch the necessary assistanc e required.
If you accidentally press the “SOS” button, tell the response-c enter
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside As sistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connec t
response-center agent, who can he lp with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance se rvices and their limitations,
please see the Safety Connect Te rms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.

851-2. Emergency assistance
1
For safety and security
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Important! Read this information before using Safety Connect.
■Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low-po wer
radio transmitter and receiver. I t receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for mobile wi re-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the following U.S. and international
standards bodies.
● ANSI (American National Stand ards Institute) C95.1 [1992]
● NCRP (National Council on Radi ation Protection and Measure-
ment) Report 86 [1986]
● ICNIRP (International Commission on Non-Ionizing Radiation
Protection) [1996]
Those standards were based on comprehensive and periodic eval-
uations of the relevant scienti fic literature. Over 120 scientists, engi-
neers, and physicians from unive rsities, and government health
agencies and industries reviewed the available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines i n
addition to those standards.
■ Certification for Safety Connect
FCC ID: LHJ-TVN
NOTE:
This device complies with Part 15 of the FCC Rules. Operation i s subject to
the following two conditions: (1) This device may not cause har mful interfer-
ence, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC WARNING:
Changes or modifications not expressly approved by the party re sponsible for
compliance could void the user's authority to operate the equip ment.
Safety information for Safety Connect

86
HIGHLANDER_U
1-3. Theft deterrent system
Vehicles without a smart key sys-
tem:
The indicator light flashes after
the key has been removed from
the engine switch to indicate that
the system is operating.
The indicator light stops flashing
after the registered key has been
inserted into the engine switch to
indicate that the system has been
canceled.
Vehicles with a smart key system:
The indicator light flashes after the engine switch has been tu rned off
to indicate that the system is operating.
The indicator light stops flashi ng after the engine switch has been
turned to ACCESSORY or IGNITION ON mode to indicate that the
system has been canceled.
Engine immobilizer system
The vehicle’s keys ha ve built-in transponder chips that prevent
the engine from starting if a key has not been previously regis -
tered in the vehicle’s on-board computer.
Never leave the keys inside the vehicle when you leave the vehi-
cle.
This system is designed to help prevent vehicle theft but does
not guarantee absolute security against all vehicle thefts.

871-3. Theft deterrent system
1
For safety and security
HIGHLANDER_U
■System maintenance
The vehicle has a maintenance-free type engine immobilizer syst em.
■ Conditions that may cause the system to malfunction
●If the grip portion of the key is in contact with a metallic ob ject
● If the key is in close proximity to or touching a key to the security system
(key with a built-in transponder chip) of another vehicle
■ Certification for the engine immobilizer system
For vehicles sold in the U.S.A.
FCC ID: MOZRI-42BTY FCC ID: NI4TMIMB-3
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause har mful interfer-
ence; and (2) This device must accept any interference received, including
interference that may cause undesired operation.
Changes or modifications not expressly approved by the party re sponsible for
compliance could void the user's authority to operate the equip ment.
For vehicles sold in Canada
This device complies with Industry Canada licence-exempt RSSs. Operation
is subject to the following two conditions: (1) This device may not cause inter-
ference; and (2) This device must accept any interference, incl uding interfer-
ence that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'lndustrie Canada app licables
aux appareils radio exempts de licence. L'exploitation est auto risée aux deux
conditions suivantes: (1) l'appareil ne doit pas produire de br ouillage; (2) l'util-
isateur de l'appareil doit accepter tout brouillage radioélectr ique subi, même
si le brouillage est susceptible d'en compromettre le fonctionn ement.
NOTICE
■To ensure the system operates correctly
Do not modify or remove the system. If modified or removed, the proper
operation of the system cannot be guaranteed.

881-3. Theft deterrent system
HIGHLANDER_U
The alarm uses light and sound to give an alert when an intrusion is
detected.
The alarm is triggered in the following situations when the ala rm is
set:
● A locked door is unlocked or opened in any way other than using
the entry function (vehicles wit h smart key system), wireless r emote
control or mechanical key.
● The hood is opened.
● The locked glass hatch (if equipped) is opened in any way other
than using the entry function (vehicles with smart key system).
● The battery is reconnected.
Close the doors, glass hatch (if
equipped) and hood, and lock all
the doors. The system will be set
automatically after 30 seconds.
The indicator light changes from
being on to flashing when the sys-
tem is set.
Alar m
The alarm
: If equipped
Setting the alarm system