2019 MERCEDES-BENZ S CLASS service

You canfind information onthefollowingtopics:
RActivation of Mercedes me connect
ROperatingthevehicle
RNearest authorized Mercedes-Benz Center
ROther products and services from Mercedes-Benz
Data is transferred duringthe connectiontotheMercedes-Benz Customer Center (→page 345).
Information on Mercedes me connect acci‐dent managementThe Mercedes me connect accident manage‐ment is anextension ofthe Mercedes-Benzemergency call system (→page 346).
An emergency call is madetothe Mercedes-Benz emergency call center after an accident:
RAvoice connection is madetoa contact per‐son atthe Mercedes-Benz emergency callcenter.
RIf necessary,the contact person attheMercedes-Benz emergency call centerfor‐wardsthe calltoMercedes me connect acci‐dent management.
Forwardingthe call is not possible in allcountries.
RIf necessary,thevehicle will betowedtoanauthorized Mercedes-Benz Center.
Arranging a service appointment viaMercedes me connectIfyou haveactivatedthe maintenance manage‐ment service,relevantvehicle data is transferredautomaticallytothe Mercedes-Benz CustomerCenter.You willthenreceiveindividualrecom‐mendationsregardingthe maintenance ofyourvehicle.
Regardless of whetheryou haveconsentedtothe maintenance management service,the multi‐media systemremindsyou after a certainamount of timethat a service is due. A promptappears asking ifyouwould liketomake anappointment.
#Toarrange a service appointment:selectCall.Afteryour agreementthevehicle data is sentand a Mercedes-Benz Customer Centeremployee deals withyour appointment. The
information isthen senttoyour desiredservice outlet.
This service outlet willthen contactyouwithin24hours.
%Ifyou selectLaterafterthe service messageappears,the message is hidden andreap‐pears after a certain period of time.
Transferred data during a service call
Observethe conditions of usefor Mercedes meconnect andother services. These can beobtained inthe Mercedes me portal: https://me.secure.mercedes-benz.com
Whenyou make a service call via Mercedes meconnect, data will be transmitted.
Thefollowing data is transmitted if a service callis made via Mercedes me connect:
RVehicle identification number
RReasonforthe initiation ofthe call
Multimedia system345

Mercedes-Benz emergency call system
Information onthe Mercedes-Benz emer‐gency call systemYourvehicle is equipped withthe Mercedes-Benzemergency call system ("eCall"). Thisfeature canhelp savelives intheevent of an accident. eCallin nowayreplaces assistance provided fromdialing911.
The Mercedes-Benz emergency call system isavailablefor at leasttenyearsstarting fromthemanufacturing date.
Mercedes-Benz eCall only functions in areaswhere mobile phone coverageisavailable fromthe wireless service providers. Insufficient net‐workcoveragefromthe wireless service provid‐ers mayresult in an emergency call not beingtransmitted.
eCall is astandardfeature inyour Mercedes-Benzvehicle. In ordertofunction as intended,the systemrelies onthe transmission of datadetailed inthe "Mercedes-Benz emergency callsystem data transmission" sectionthatfollows(→page 348).
Todisable eCall, a customer must visit anauthorized Mercedes-Benz Service departmenttodeactivatethevehicle's communication mod‐ule.
Deactivation ofthis module preventstheactivation of any and all Mercedes me con‐nect services. After the deactivation ofeCall, automatic emergency call and manualemergency call will not beavailable.
The ignition must be switched on before an auto‐matic emergency call can be made.
%eCall is activated atthefactory.
%eCall can be deactivatedbyan authorizedMercedes-Benz dealer. Please notethat intheeventownership ofthevehicle is trans‐ferredtoanotherowner in its deactivatedstate, eCall willremain deactivated unlessthe newowner visits an authorizedMercedes-Benz dealershiptoreactivatethesystem.
Overview ofthe Mercedes-Benz emergencycall systemeCall can helptoreducethe time between anaccident andthe arrival of emergency services
atthe site ofthe accident. It helps locate anaccident site in placesthat are difficulttoaccess. However,even if avehicle is equippedwith eCall,this does not meanthe system is ON.As such, eCall does notreplace dialing911 intheevent of an accident.
The emergency call can be made automatically(→page 347) or manually (→page 347). Onlymake emergency calls ifyou orothers are inneed ofrescue.
Only make emergency calls ifyou orothers arein need ofrescue. Do not make an emergencycall intheevent of a breakdown or a similar sit‐uation.
Displaysinthe media display:SOS READY: eCallavailable
SOS NOT READY:the ignition is not on or eCallis notavailable.
During an active emergency call,Sappearsinthe display.
You canfind more information ontheregionalavailability of eCall system at: http://www.mercedes-benz.com/connect_ecall.
346Multimedia system

%Ifthere is a malfunction inthe emergencycall system (e.g. a malfunction withthespeaker, microphone, airbag, SOS button), acorresponding message appearsinthe mul‐tifunction display ofthe instrument cluster.
Triggering an automatic emergency call
RequirementsRThe ignition is switched on.
RThestarter battery is sufficientlycharged.
Ifrestraint systems such as airbags or Emer‐gencyTensioning Devices havebeen activatedafter an accident,the Mercedes-Benz emer‐gency call system may automatically initiate anemergency call.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
The SOS button intheoverhead control panelflashes untilthe emergency call isfinished.
It is not possibletoimmediately end an auto‐matic emergency call.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
#Dialthe local emergency number onyourmobile phone.
If an emergency call has been initiated:
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center operator.
RBased onthe call,the operator decideswhether it is necessarytocallrescueteamsand/orthe policetothe accident site.
RIf novehicle occupant answers, an ambu‐lance is senttothevehicle immediately.
Triggering a manual emergency call#Press and holdthe SOS button intheover‐head control panelfor at leastone second.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center service provider.
ROnthe basis ofthe call,the service providerdecides whether it is necessarytocallres‐cueteams and/orthe policetothe accidentsite.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
#Dialthe local emergency number onyourmobile phone.
Multimedia system347

&WARNINGRisk of distraction from oper‐ating mobile communication equipmentwhilethevehicle is in motion
Ifyou operate mobile communication equip‐ment when driving,you will be distractedfromthe traffic situation. This could alsocauseyoutolose control ofthevehicle.
#Only operatethis equipment whenthevehicle isstationary.
You must observethe legalrequirementsforthecountry in whichyou are currently driving whenoperating mobile communication equipment inthevehicle.The Internet functions can only be usedtoa limi‐ted degree whilst driving.
Function ofthe communication moduleOnvehicles with a built-in communication mod‐ule,the Internet connection is established via anintegrated SIM card.
Touse Internetaccess viathe communicationmodulethefollowing conditions must be met:
RThevehicle is equipped with a permanentlyinstalled communication module.
RMercedes me connect is active andreadyforoperation.
RMercedes me connect is activatedfor Inter‐net access.
RCountry dependent: datavolume viaMercedes me connect isavailable.
Ifthe datavolume limit isreached,theavailabil‐ity of Mercedes me connect services is limited.The datavolume must be purchased viaMercedes me connect.
%Contact an authorized Mercedes-Benz Cen‐tertofind out whether it is possibletopur‐chase datavolume inyour country.
Establishing an Internet connectionMultimedia system:
,Connect
#Forexample, selectzBrowser.
%The multimedia system usually establishesthe Internet connection automatically.Ifthemultimedia system is not connectedtotheInternet,the Internet connection is estab‐lished when an Internet application is used.
%Theavailability ofweb browsers is country-dependent.
Connectionstatus
Connectionstatusoverview
1Display ofexisting connection
Multimedia system349

#Activatesor deactivateSthe function.
Deleting browser dataMultimedia system:
,Con-
nect.zBrowser.ZOptions.Del
ete Browser Data
Thefollowing options areavailable:
RAll
RCache
RCookies
REntered URLs
RForm Data
#Select an option.
#SelectYes.
Managing bookmarksMultimedia system:
,Con-
nect.zBrowser.ßBookmarks
Selecting a bookmark
#Select an entry.
Creating a bookmark
#SelectAdd New Bookmark.
#Enter a URL and a name.
#Select¡.
Editing a bookmark
#Highlight a bookmark.
#Selectp.
#SelectEdit.
#Enter a URL and a name.
#Select¡.
Deleting a bookmark
#Highlight a bookmark.
#Selectp.
#SelectDelete.
#SelectYes.
Closing the browserMultimedia system:
,Connect.zBrowser
#SelectåClose Browser.
Internetradio
Calling up Internetradio
Requirements:RThe Internetradio service is activated.
RThe datavolume isavailable.
Depending onthe country, datavolume mayneedtobe purchased.
RAfastInternet connectionfor data transmis‐sion free of interference.
The services are country-dependent.
For more information, consult an authorizedMercedes-Benz Center.
Multimedia system:
,Radio.ÞRadio Source
#SelectTuneIn Radio.The Internetradio display appears. The laststation setstarts playing.
%The connectionquality depends onthe localmobile phonereception.
352Multimedia system

#SelectMove Highlighted Station.
#Select a memorypreset.
Deletingstations:
#Highlight a preset entry and navigatetotheleft.
#SelectDelete Highlighted Station.
#SelectYes.
Tagging music tracks
Multimedia system:
,Radio
Ifradiostations providetherelevant information,this function allowsyoutotransfer informationonthe music track currently playingtoan
Apple®device.You canthen purchasethe audio
file fromtheiTunesStore®.
#Select♫→ Tag This Song.The track information is saved.
Activating/deactivatingradiotext
Multimedia system:
,Radio.ZOptions.Display Radio
Text Information
#Activatesor deactivateSthe function.
Satelliteradio
Information onthe satelliteradio
SIRIUS XM®satelliteradio offersmorethan175digital-qualityradiochannels providing100%commercial-free music, sports, newsand enter‐tainment,forexample. SIRIUS XM satelliteradioemploysafleet of high-performance satellitestobroadcast aroundthe clockthroughoutthe USAand Canada. The satelliteradio program isavail‐ablefor a monthlyfee. Information aboutthis
can be obtained from a Sirius XM®Service Cen‐ter and at http://www.siriusxm.com (USA) orhttp://www.siriusxm.ca (Canada).
%Sirius, XM and allrelated marksand logosare trademarksof Sirius XMRadio Inc. andits subsidiaries. Allother marks,channel
names and logos arethe property oftheirrespectiveowners. Allrightsreserved.
SatelliteradiorestrictionsSatelliteradio mode may betemporarily unavail‐able or interruptedfor avariety ofreasons.These include environmental ortopographicalconditions beyondthe control of Mercedes-BenzUSA,LLC. Thus, operation at certain locationsmay not be possible.
Registering satelliteradio
Requirements:RSatelliteradio equipment
RRegistration with a satelliteradio provider
RIfregistration is not included when purchas‐ingthe system,your credit card details willberequiredtoactivateyour account
37 0Multimedia system

Multimedia system:
,Radio.ÞRadio Source.Sir-
iusXM Radio.ZOptions
#SelectService Information.The service information screen appearsshowingtheradio ID andthe current sub‐scriptionstatus.
#Establish atelephone connection.
#Followthe servicestaff's instructions.The activation process maytakeupto tenminutes.
%You can also havethe satellite service acti‐vated online.Todo so, please visit http://
www.siriusxm.com (USA) or http://www.siriusxm.ca (Canada).
Switching on satelliteradioMultimedia system:
,Radio.ÞRadio Source
#SelectSiriusXM Radio.
Multimedia system371

Displaying satelliteradio service informationMultimedia system:
,Radio.ÞRadio Source.Sir-
iusXM Radio.ZOptions
#SelectService Information.
Sound
Tone settings
Information aboutthe sound systemThe sound system has atotal output of100 Wand is equipped with10speakers. It isavailablefor all functions intheradio and media modes.
Calling upthe sound menuMultimedia system:
,Media.