2019 MERCEDES-BENZ METRIS service

Mercedes-Benz tests genuine Mercedes-Benz
parts, conversion parts and accessories that
have been specifically approved for the type of
vehicle for:
RReliability
RSafety
RSuitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Even if an
independent or official approval has been pro-
vided in exceptional cases, Mercedes-Benz
accepts no responsibility for the use of such
parts in Mercedes-Benz vehicles.
In some countries, certain parts are only offi-
cially approved for installation or modification if
they comply with legal requirements. All genu-
ine Mercedes-Benz parts satisfy these require-
ments. Make sure that all parts are suitable for
your vehicle.
Always specify the vehicle identification number
(VIN) (
Ypage 305) and engine number when
ordering genuine Mercedes-Benz parts
(
Ypage 306).
QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue card for your vehicle. The current rescue card con-
tains the most important information on your
vehicle, e.g. the electric cable routes, in a com-
pact form.
Further information can be found at http://
www.mercedes-benz.de/qr-code.
Data stored in the vehicle
Information from electronic control
units
There are electronic control units installed in
your vehicle. Some of these are necessary for
your vehicle to operate safely, while some offer
support during driving (driver assistance sys-
tems). In addition, your vehicle offers comfort
and entertainment functions that are also made
possible by electronic control units.
Electronic control units contain data storage
systems that can temporarily or permanently save technical information concerning the vehi-
cle's condition, component stress and mainte-
nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the surroundings, for example:
Roperating states of system components (e.g.
fill levels, battery status, tire pressure)
Rstatus messages concerning the vehicle or its
individual components (e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, display of fastened
seat belts)
Rmalfunctions and defects in important system
components (e.g. lights, brakes)
Rinformation about events leading to vehicle
damage
Rsystem responses in special driving situations
(e.g. air bag deployment, intervention of sta-
bility control systems)
Rambient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit function, this data is used by manufacturers to
detect and rectify malfunctions and to optimize
vehicle functions. Most of this data is volatile
and processed only in the vehicle itself. Only a
small part of the data is stored in event or mal-
function memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees or third parties. Services can include
repair services, maintenance processes, war-
ranty cases and quality assurance measures.
The data is read out via the connection for OBD
(European on-board diagnostics) in the vehicle,
which is required by law. The relevant offices in
the service network or third parties collect,
process and use the data. This data documents
the vehicle's technical states, is used to help in
finding malfunctions and improving quality and
is sent to the manufacturer where necessary. Inaddition, the manufacturer is subject to product
liability. The manufacturer needs technical data
from vehicles for this purpose.
Malfunction memories in the vehicle can be
reset by a service center during repair or service
work.
You can incorporate data into the vehicle's com-
fort and infotainment functions y

ourself as part
of the selected equipment.
34Introduction

These include, for example:
Rmultimedia data such as music, films or pho-
tos for playback in an integrated multimedia
system
Raddress book data for use in conjunction withan integrated hands-free system or an inte-
grated navigation system
Rnavigation destinations that have been
entered
Rdata about using Internet services
This data can be saved locally in the vehicle or is
located on a device that you have connected to
the vehicle. If this data is saved in the vehicle,
you can delete it at any time. This data is sent to third parties only at your request, particularly
when you use online services in accordance with
the settings that you have selected.
You can save and change comfort settings/
customizations in the vehicle at any time.
Depending on the piece of equipment in ques-
tion, these can include, for example:
Rsettings for the seat and steering wheel posi- tions
Rsuspension and climate control settings
Rcustomizations such as interior lighting
If your vehicle is equipped appropriately, you
can connect your smartphone or another mobile
terminal to the vehicle. You can control this by
means of the control elements integrated in the vehicle. The smartphone's picture and sound
can be output via the multimedia system. Spe-
cific items of information are also sent to your
smartphone.
Depending on the type of integration, this can
include, for example:
Rgeneral vehicle status
Rposition data
This allows the use of selected smartphone
apps, such as navigation or music player apps.
There is no additional interaction between the
smartphone and the vehicle, particularly active
access to vehicle data. The type of additional
data processing is determined by the provider of
the app being used. Whether you can configure settings for it and, if so, which ones, depends on
the app and your smartphone's operating sys-
tem.
Service provider
Wireless network connection
If your vehicle has a wireless network connec-
tion, it enables data to be exchanged between
your vehicle and other systems. The wireless
network connection is made possible by the
vehicle's own transmitter and receiver or by
mobile end devices that you have brought into
the vehicle (e.g. smartphones). Online functions
can be used via this wireless network connec-
tion. These include online services and applica-
tions/apps provided by the manufacturer or
other providers.
Services provided by the manufacturer
In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place and the associated informa-
tion subject to data protection legislation. Per-
sonal data can be used in order to provide online
services. The data exchange for this takes place
via a secure connection, e.g. with the manufac- turer's IT systems intended for the purpose. Col-
lecting, processing and using personal data
beyond the provision of services is permitted
only on the basis of a statutory permit or decla-
ration of consent.
You can usually activate and deactivate the serv-
ices and functions (sometimes subject to a fee).
In many cases, this also applies to the vehicle's
entire data connection. This does not include
legally prescribed functions and services such
as the "E-Call" emergency call system.
Services from third parties
If it is possible to use online services from other
providers, these services are the responsibility
of the provider in question and subject to that
provider's data protection conditions and terms
of use. The manufacturer has no influence over
the content exchanged here.
For this reason, please ask the service providerfor information about the type, extent and pur-
pose of the collection and use of personal data
when services are provided by third parties.
Introduction35
Z

Problems with the sliding door
ProblemPossible causes/consequences andMSolutions
The electric sliding door
is locked in place.Unfavorable operating conditions, e.g. frost, ice or heavy soiling, may
obstruct the sliding door.
XPress and hold the sliding door button until the sliding door has
opened or closed.
The sliding door moves with increased force. Observe that, in such
circumstances, the obstacle detection is less sensitive. To stop the
movement, release the sliding door button.
XRemove the cause of the blockage at the earliest opportunity.
Tailgate
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
You will find details of the tailgate opening
dimensions under "Technical data"
(
Ypage 313).
Opening and closing
XTo open: press button :on the handle.
XRaise the tailgate.
XTo close: pull the tailgate firmly downwards
by strap ;and close it from outside.
Problems with the tailgate
The tailgate cannot be opened.
The voltage supply has been interrupted or the
battery charge is insufficient.
Consult a qualified specialist workshop which
has the necessary specialist knowledge and
tools to carry out the work required.
In an emergency, you can open the tailgate
using the release catch for service purposes.
XPry off the cover on the lower part of the tail-
gate with a suitable tool, e.g. the screwdriver from the vehicle tool kit.
XInsert the screwdriver into the opening and
move the release lever until the tailgate
unlocks and opens.
XSwing the tailgate upwards.
Tailgate79
Opening and closing
Z

TheStatus Overviewin the Assist.menu
then also shows the èsymbol for vehicles
with steering wheel buttons (
Ypage 186).
XTo wipe with washer fluid: press theè
switch beyond the current position as far as it
will go to 1or press and hold 4.
When you release the èswitch, the rear
window wiper continues to wipe for about
another five seconds. The rear window wiper
then wipes according to the original position
2 or3.
The rear window wiper switches on automati-
cally if you engage reverse gear and the wind-
shield wipers are on.
If the vehicle is stationary and you open the tail-
gate or rear door, the rear window wiper will
stop automatically. The rear window wiper will
only resume wiping again when the tailgate and
rear door are closed and you pull away again.
The rear window will no longer be wiped properly if the wiper blade is worn. This may prevent you
from observing the traffic conditions. Informa-
tion on replacing the wiper blade can be found
under "Replacing wiper blades" (
Ypage 107).
Replacing the wiper blades
Important safety notes
GWARNING
If the windshield wipers begin to move while
you are changing the wiper blades, you could be trapped by the wiper arm. There is a risk of
injury.
Always switch off the windshield wipers and
ignition before changing the wiper blades.
!Never open the hood/tailgate or rear doors
if a windshield wiper arm has been folded
away from the windshield/rear window.
Never fold a windshield wiper arm without a
wiper blade back onto the windshield/rear
window.
Hold the windshield wiper arm firmly when
you change the wiper blade. If you release the
windshield wiper arm without a wiper blade
and it falls onto the windshield/rear window,
the windshield/rear window may be damaged
by the force of the impact. Mercedes-Benz recommends that you have
the wiper blades changed at a qualified spe-
cialist workshop.
!Only hold the wiper blade by the wiper arm.
You could otherwise damage the wiper rub-
ber.
Wiper blades are wear parts. The windshield will
no longer be wiped properly if the wiper blades
are worn. This may prevent you from observing
the traffic conditions.
Please observe the service indicator after
changing the wiper blades of the windshield
wiper.
Service indicator
Replacement wiper blades for the windshield
wiper have a service indicator on the tip of the
wiper blade.
Depending on the amount of use, the service
indicator will change color from black to yellow.
Change the wiper blade if:
Rthe wiper blade is damaged
Rthe service indicator has turned yellow
In order to activate the service indicator, you
have to remove the protective film
(
Ypage 107).
Windshield wipers
XFold out wiper arm away from the windshield.
XHold the wiper arm and turn the wiper blade in
the direction of arrow :away from the wiper
arm as far as it will go.
XSlide catch ;upwards in the direction of the
arrow until you can feel and hear it engage in
the changing position.
Windshield wipers107
Lights and windshield wipers
Z

Useful information
This Operator's Manual describes all models as
well as standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety.
Read the information on qualified specialist
workshops (
Ypage 31).
Breaking-in notes
Important safety notes
In certain driving and driving safety systems, the
sensors adjust automatically while a certain dis-
tance is being driven after the vehicle has been
delivered or after repairs. Full system effective- ness is not reached until the end of this teach-in
procedure.
New or replaced brake pads and brake discs
only reach their optimal braking effect after a
few hundred kilometers of driving. Until then,
compensate for this by applying greater force to
the brake pedal.
The first 1000 miles (1500 km)
For the service life and economy of your vehicle
it is crucial that you break in the engine with due
care.
RTherefore, protect the engine for the first
1000 miles (1500 km) by driving at varying
vehicle and engine speeds.
RAvoid overstraining the vehicle and high
engine speeds during this period, e.g. driving
at full throttle. Do not exceed Øof the per-
missible maximum speed for each gear.
RDo not change down a gear manually in order to brake.
RTry to avoid depressing the accelerator pedal
beyond the pressure point (kickdown).
After 1000 miles (1500 km), you can increase
the engine speed gradually and accelerate the
vehicle to full speed.
iYou should also observe these notes on
breaking-in if the engine or parts of the drive
train on your vehicle have been replaced.
Driving
Important safety notes
GWARNING
Flammable materials introduced through
environmental influence or by animals can
ignite if in contact with the exhaust system or
parts of the engine that heat up. There is a risk
of fire.
Carry out regular checks to make sure that
there are no flammable foreign materials in
the engine compartment or in the exhaust
system.
GWARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
GWARNING
If the parking brake has not been fully
released when driving, the parking brake can:
Roverheat and cause a fire
Rlose its hold function.
There is a risk of fire and an accident. Release
the parking brake fully before driving off.
!Warm up the engine quickly. Do not use the
engine's full performance until it has reached
operating temperature.
Only shift the automatic transmission to the
desired drive position when the vehicle is sta-
tionary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery roads.
You could otherwise damage the drive train.
122Driving
Driving and parking

Do not get into the vehicle again during the refu-
eling process. Otherwise, electrostatic charge
could build up again.
HEnvironmental note
If fuels are handled improperly, they pose a
danger to persons and the environment. Do
not allow fuels to run into the sewage system,
the surface waters, the ground water or into
the ground.
!Do not switch on the ignition if you acciden-
tally refuel with the wrong fuel. Otherwise, the
fuel will enter the fuel lines. Notify a qualified
specialist workshop and have the fuel tank
and fuel lines drained completely.
!Overfilling the fuel tank could damage the
fuel system.
!Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
!Use a filter when adding fuel from a fuel can.
The fuel lines and/or the fuel injection system
could otherwise be blocked by particles from
the fuel can.
You will find further information about fuel and
fuel grades under "Service products and capaci-
ties" (
Ypage 307).
Refueling procedure
:Fuel filler flap
;Fuel filler cap
=Tire pressure table (Ypage 282)
?Fuel filler neck
Fuel filler flap :is on the left side of the vehicle
behind the front door. It is only possible to open fuel filler flap :when the front door is open.
XRemove the key from the ignition lock.
XOpen the front left-hand door first, and then
fuel filler flap :.
XClose all vehicle doors to prevent fuel vapors
from entering the vehicle interior.
XTurn fuel filler cap ;counter-clockwise,
remove it and let it hang from the strap.
XCompletely insert the filler neck of the fuel
pump nozzle into tank ?and refuel.
XOnly fill the tank until the pump nozzle
switches off. Fuel may otherwise leak out.
XReplace tank filler cap ;on tank ?and turn
clockwise.
You will hear a click when the fuel filler cap is
closed fully.
XOpen the front left-hand door first, and then
close filler flap :.
Problems with the fuel and fuel tank
If your vehicle is losing fuel, the fuel lines or the
fuel tank are defective.
XTurn the key immediately to position 0in the
ignition lock and remove it.
XDo not restart the engine under any circum-
stances.
XConsult a qualified specialist workshop.
Parking
Important safety notes
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
Parking135
Driving an d parking
Z

GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
!When the vehicle is parked, always remove
the key to prevent the battery from becoming
discharged.
Always park your vehicle safely and secure it
against rolling away. When parking, observe the
legal requirements of the country in which you
are currently driving.
To ensure that the vehicle is properly secured
against rolling away unintentionally:
Rthe parking brake must be firmly applied
Rthe transmission must be in position Pand the
key must be removed from the ignition lock
Ron steep uphill or downhill gradients, the front
wheels must be turned towards the curb
Parking brake
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If you must brake the vehicle with the parking brake, the braking distance is considerably
longer and the wheels could lock. There is an
increased danger of skidding and accidents.
Only use the parking brake to brake the vehi-
cle when the service brake is faulty. Do not
apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again.
The brake lamps are not illuminated when you
brake the vehicle using the parking brake.
As a rule, you may only apply the parking brake
when the vehicle is stationary.
XTo apply the parking brake: depress park-
ing brake pedal ;firmly.
The red F(only USA) or J(only Can-
ada) indicator lamp in the instrument cluster
lights up if the engine is running.
XTo release the parking brake: depress the
brake pedal and keep it depressed.
XPull release handle :.
The parking brake is released abruptly. The
red F (only USA) or J(only Canada)
indicator lamp in the instrument cluster goes
out.
Exceptionally, if the service brake fails, the park-
ing brake can be used to brake the vehicle in an
emergency.
XEmergency braking: pull release handle:
and gradually depress parking brake
pedal ;.
136Parking
Driving and parking

Always use the hands-free system for telephon-
ing while driving. Only use the telephone if road
traffic conditions permit. If this is not the case,
pull over to a safe location before using the tele-
phone.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is cov-
ering a distance of 44 fee t(approximately 14 m)
every second.
Drive sensibly – save fuel
In order to save fuel, observe the following tips:
XThe tires should always be inflated to the rec-
ommended tire pressure.
XRemove unnecessary loads.
XRemove roof carriers when they are not nee-
ded.
XWarm up the engine at low engine speeds.
XAvoid frequent acceleration or braking.
XHave all maintenance work carried out as
indicated by the service intervals in the Main-
tenance Booklet or by the service interval dis-
play.
Fuel consumption also increases when driving in cold weather, in stop-start traffic and in moun-
tainous terrain.
Overrun cutoff
If you are in overrun mode and take your foot off
the accelerator pedal, the fuel supply is cut off
when the engine speed is out of the idle speed
control range.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs and driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous substances in exhaust
fumes within legal limits.
These systems only work optimally if they are
maintained exactly in accordance with the man-
ufacturer's specifications. Any work on the
engine should therefore be carried out by quali-
fied and authorized Mercedes-Benz technicians.
The engine settings must not be changed under
any circumstances. In addition, all specific
maintenance work must be carried out at regu-
lar intervals and in accordance with the service
requirements of the dealer listed here on the
inside title page. Details can be found in the
Maintenance Booklet.
Speed limiter
GWARNING
Exceeding the stated tire load-bearing capa-
city and the approved maximum speed could
lead to tire damage or the tire bursting. There is a risk of accident.
Therefore, only use tire types and sizes
approved for your vehicle model. Observe the
tire load rating and speed rating required for
your vehicle.
As the driver, you must be aware of the maxi-
mum design speed of the vehicle and the maxi- mum permissible speed based on the tires (tire
and tire pressure). In particular, also observe the tire approval regulations for each country.
You must not exceed the speed limit for the tires
indicated by the speed rating. The speed rating
is stated in the tire tables (
Ypage 302).
You can permanently limit the permissible max-
imum speed of your vehicle, e.g. for driving on
winter tires.
138Driving tips
Driving and parking