2019 MERCEDES-BENZ METRIS service

On-board computer (vehicles with
steering wheel buttons)Displaying the service message ..... 260
On-board computer (vehicles with-
out steering wheel buttons)
Displaying the service message ..... 260
On-board diagnostics interface
see Diagnostics connection
Operating Instructions
Before the first journey .................... 27
Limited Warranty ............................. 27
Operating safety
Limited Warranty ............................. 27
Operating safety and vehicle
approval
Attachments and bodies .................. 32
Changing the engine power out-
put ................................................... 31
Correct use ...................................... 29
Declaration of conformity ................ 31
Equipment and conversions ............. 32
Important safety notes .................... 30
Information about body/equip-
ment mounting directives ................ 32
Notes on operating the vehicle ........ 30
Qualified specialist workshop .......... 31
Registering your vehicle ................... 32
Operating system
On-board computer (vehicle with
steering wheel buttons) ................. 178
On-board computer (vehicle with-
out steering wheel buttons) ........... 173
Operator's Manual
General notes .................................. 27
Vehicle equipment ........................... 27
Outside temperature display ........... 172
Overhead control panel ...................... 43
Overrevving range ............................. 172
Overrun cutoff ................................... 138
P
Paint code number ............................ 305
Paintwork (cleaning instructions) ... 267
Parking ............................................... 135
Important safety notes .................. 135
Parking brake ................................ 136
Rear view camera .......................... 160 see Active Parking Assist
see PARKTRONIC
Parking aid
Active Parking Assist ..................... 156
see PARKTRONIC
see Rear view camera
Parking assistance
see PARKTRONIC
Parking brake
Display message (vehicle with
steering wheel buttons) ................. 210
Display message (vehicle without
steering wheel buttons) ................. 197
Notes/function .............................. 136
Warning lamp ................................. 136
Parking brake
see Parking brake
Parking lamps
Changing bulbs .............................. 104
PARKTRONIC
Deactivating/activating ................. 155
Display messages .......................... 216
Driving system ............................... 153
Function/notes ............................. 153
Important safety notes .................. 153
Problem (malfunction) ................... 156
Range of the sensors ..................... 154
Roll-back warning .......................... 155
Trailer towing ................................. 156
Warning display ............................. 155
PASSENGER AIR BAG OFF
Indicator lamp .................................. 46
Passenger compartment air-condi-
tioning system
see Climate control
Passenger compartment heating
see Climate control
Pedestrian protection
see Hood
Pets in the vehicle ............................... 64
Plastic trim (cleaning instruc-
tions) .................................................. 270
Power washers .................................. 266
Power windows
see Side windows
Preparing for a journey
Checks in the vehicle ..................... 123
Index17

Recyclingsee Protection of the environment
Refrigerant (air-conditioning sys-
tem)
Important safety notes .................. 312
Refueling
Fuel filler flap ................................. 135
Fuel gauge (vehicle with steering
wheel buttons) ................................. 39
Fuel gauge (vehicle without steer-
ing wheel buttons) ......................... 173
Refueling procedure (fuel) ............. 135
see Fuel
Remote control
see Key
Replacing bulbs
Important safety notes .................. 102
Reporting safety defects .................... 32
Rescue card ......................................... 34
Reserve (fuel tank)
see Fuel
Reserve fuel
Display messages (vehicle with
steering wheel buttons) ................. 215
Display messages (vehicle with-
out steering wheel buttons) ........... 201
Warning lamp ................................. 227
Residual heat (climate control) ........ 119
Restraint system
Display message (vehicle with
steering wheel buttons) ................. 211
Display message (vehicle without
steering wheel buttons) ................. 197
Introduction ..................................... 45
Warning lamp ................................. 226
Warning lamp (function) ................... 45
Reverse warning feature .................. 125
Reversing feature
Electric sliding door ......................... 76
Side windows ................................... 82
Roadside Assistance (breakdown) .... 28
Roof carrier
Maximum payload .......................... 315
Notes ............................................. 250
Roof lining and carpets (cleaning
guidelines) ......................................... 271
Roof load (roof carrier) ..................... 315S
Safety
Children in the vehicle ..................... 58
Operating safety .............................. 30
see Occupant safety
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 48
Cleaning ......................................... 271
Correct usage .................................. 48
Fastening ......................................... 48
Important safety guidelines ............. 47
Introduction ..................................... 46
Releasing ......................................... 49
Warning lamp ................................. 222
Warning lamp (function) ................... 49
Seats
Adjusting (electrically) ..................... 86
Adjusting (manually) ........................ 86
Adjusting lumbar support ................ 87
Adjusting the head restraint ............ 90
Armrest ............................................ 92
Cleaning the cover ......................... 270
Correct driver's seat position ........... 85
Important safety notes .................... 85
Seat heating .................................... 92
Storing settings (memory func-
tion) ................................................. 94
Selecting gear
see Automatic transmission
Selector lever
Cleaning ......................................... 270
see Automatic transmission
Sensors (cleaning instructions) ....... 268
Service interval display
Calling up the service due date ...... 260
Hiding service messages ............... 260
Notes ............................................. 259
Service menu (on-board com-
puter) .................................................. 187
Service phone number ...................... 274
Service products
Brake fluid ..................................... 311
Coolant (engine) ............................ 311
Engine oil ....................................... 309
Fuel ................................................ 307
Index19

Setting (climate control) ................ 115
Theft deterrent systems
ATA (Anti-Theft Alarm system) ......... 68
Immobilizer ...................................... 67
Time
Setting (vehicle with steering
wheel buttons) ............................... 189
Setting the time (vehicle with
steering wheel buttons) ................. 189
Setting the time (vehicle without
steering wheel buttons) ................. 178
Tire pressure
Calling up (on-board computer) ..... 286
Checking manually ........................ 286
Display messages (vehicle with
steering wheel buttons) ................. 219
Display messages (vehicle with-
out steering wheel buttons) ........... 203
Important safety notes .................. 286
Maximum ....................................... 286
Notes ............................................. 285
Recommended ............................... 282
Tables ............................................ 290
Tire label ........................................ 283
Tire pressure monitor
Checking the tire pressure elec-
tronically ........................................ 288
Function/notes ............................. 286
General notes ................................ 286
Important safety notes .................. 287
Restarting ...................................... 289
Warning lamp ................................. 230
Warning message .......................... 288
Tire pressure table ............................ 290
Tires
Aspect ratio (definition) ................. 297
Average weight of the vehicle
occupants (definition) .................... 296
Bar (definition) ............................... 296
Changing a wheel .......................... 298
Characteristics .............................. 296
Checking ........................................ 280
Curb weight (definition) ................. 297
Definition of terms ......................... 296
Direction of rotation ...................... 298
Display messages (vehicle with
steering wheel buttons) ................. 219 Display messages (vehicle with-
out steering wheel buttons) ........... 203
Distribution of the vehicle occu-
pants (definition) ............................ 298
DOT (Department of Transporta-
tion)
(de
finition) ............................. 296
DOT, Tire Identification Number
(TIN) ............................................... 295
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 296
GTW (Gross Trailer Weight) (defi-
nition) ............................................ 296
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 297
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 297
Important safety notes .................. 279
Increased vehicle weight due to
optional equipment (definition) ...... 296
Information on driving .................... 279
Kilopascal (kPa) (definition) ........... 297
Labeling (overview) ........................ 293
Load bearing index (definition) ...... 298
Load index ..................................... 295
Load index (definition) ................... 297
M+S tires ....................................... 281
Maximum load on a tire (defini-
tion) ............................................... 297
Maximum loaded vehicle weight
(definition) ..................................... 297
Maximum permissible tire pres-
sure (definition) ............................. 297
Maximum tire load ......................... 295
Maximum tire load (definition) ....... 297
Optional equipment weight (defi-
nition) ............................................ 297
PSI (pounds per square inch) (def-
inition) ........................................... 297
Replacing ....................................... 298
Service life ..................................... 280
Sidewall (definition) ....................... 297
Snow chains .................................. 282
Speed rating (definition) ................ 296
Storing ........................................... 298
Structure and characteristics
(definition) ..................................... 296
Summer tires ................................. 281
22Index

Snow chains .................................. 282
Winter operation
General notes ................................ 281
Radiator cover ................................. 33
Winter tires
M+S tires ....................................... 281
Setting a limit speed ...................... 138
Wiper blades
Cleaning ......................................... 268
Important safety notes .................. 107
Replacing (rear window) ................ 108
Replacing (windshield) ................... 107
Service indicator ............................ 107
Workshop
see Qualified specialist workshop
26Index

Operating Instructions
Before the first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass on all
documents to the new owner.
Before you first drive off, read these documents
carefully and familiarize yourself with your vehi- cle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
these operating instructions. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi- cle Limited Warranty.
Limited warranty
!
Observe the notes in this Operator's Manual
regarding the correct operation of your vehi-
cle and possible damage to the vehicle. Dam-
age to the vehicle which is caused by violation
of these notes is not covered by the
Mercedes-Benz implied warranty or the new
or used-vehicle warranty.
Vehicle equipment
These operating instructions describe all mod-
els and standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped with all of the described functions. This also
applies to systems and functions relevant to
safety. The equipment in your vehicle may there-
fore differ from that shown in the descriptions
and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all of the sys-
tems in your vehicle.
Questions concerning equipment or operation
can be directed to any Mercedes-Benz Com-
mercial Van Center.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the Ser-
vice and Warranty Information booklet.
Your Mercedes-Benz Commercial Van Center
will replace and repair all factory-installed parts
in accordance with the terms of the following
warranties:
RNew Vehicle Limited Warranty
RExhaust System Warranty
REmission Systems Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
Mercedes-Benz Commercial Van Center.
iShould you lose your Service and Warranty
Information booklet, contact a Mercedes-
Benz Commercial Van Center for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA, LLC and/or authorized workshops or ser-
vice centers are not able, after several justifiable
repairs, to rectify major damage to or malfunc-
tions of the vehicle as covered by the contrac-
tual warranty provisions. Customers who pur-
chase or lease a vehicle can have the vehicle
repaired within a period of 18 months after
delivery or after a mileage of up to 29,000 km
(equals approx. 18,000 miles), whichever
comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to the
occupants of the vehicle during driving has
been repaired at least twice and Mercedes-
Introduction27

Benz, LLC has been informed in writing of
the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
repaired at least four times and Mercedes-
Benz has been informed of the necessity of
such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs result-
ing from the same or other major defects ordamage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
USA only:
Always bring the Maintenance Booklet with you
when taking the vehicle to a Mercedes-Benz
Commercial Van Center. Your customer service
advisor enters each service into the Mainte-
nance Booklet.
Canada only:
Have every service carried out by a qualified
specialist workshop recorded in your service
report.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100. This enables us, if necessary,
to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available for
the next owner.
If your vehicle was purchased as a used vehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
booklet or phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100.
Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Program.
Please consult a Mercedes-Benz Commercial
Van Center for further information, or write to
one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
28Introduction

Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment.
Operating safety and vehicle approval
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
Air bags and pyrotechnic Emergency Tensioning
Devices (ETDs) contain perchlorate material
which may require special handling and regard
for the environment. Check with your local gov- ernment’s disposal guidelines.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There is a risk of damage to the vehicle if:
Rthe vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
Ryou drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole
Ra heavy object hits the underbody or chassis
component
In such situations, the body/frame, the under-
body, suspension parts, wheels or tires could be
damaged without the damage being visible.
Components that have been damaged in this
way can unexpectedly fail or no longer be able to assimilate the loads occurring in the event of an
accident. If the underbody paneling is damaged,
flammable material, such as leaves, grass or
twigs, could collect between the underbody and
underbody paneling. These materials could
ignite if they remain in contact with hot compo-
nents of the exhaust system for an extended
period.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
30Introduction

When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at a qualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions. In such cases, consult a qualified special- ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostics connection is only intended for the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitute a punishable offense under
national legislation.
Qualified specialist workshops
A Mercedes-Benz Commercial Van Center is a
qualified specialist workshop.
A qualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
Service Booklet.
The following work should always be carried out at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz Commercial Van Center.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuating components
and connector leads, at a qualified specialist
Introduction31
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