2019 MERCEDES-BENZ METRIS tow

On-board computer (vehicles with
steering wheel buttons)Displaying the service message ..... 260
On-board computer (vehicles with-
out steering wheel buttons)
Displaying the service message ..... 260
On-board diagnostics interface
see Diagnostics connection
Operating Instructions
Before the first journey .................... 27
Limited Warranty ............................. 27
Operating safety
Limited Warranty ............................. 27
Operating safety and vehicle
approval
Attachments and bodies .................. 32
Changing the engine power out-
put ................................................... 31
Correct use ...................................... 29
Declaration of conformity ................ 31
Equipment and conversions ............. 32
Important safety notes .................... 30
Information about body/equip-
ment mounting directives ................ 32
Notes on operating the vehicle ........ 30
Qualified specialist workshop .......... 31
Registering your vehicle ................... 32
Operating system
On-board computer (vehicle with
steering wheel buttons) ................. 178
On-board computer (vehicle with-
out steering wheel buttons) ........... 173
Operator's Manual
General notes .................................. 27
Vehicle equipment ........................... 27
Outside temperature display ........... 172
Overhead control panel ...................... 43
Overrevving range ............................. 172
Overrun cutoff ................................... 138
P
Paint code number ............................ 305
Paintwork (cleaning instructions) ... 267
Parking ............................................... 135
Important safety notes .................. 135
Parking brake ................................ 136
Rear view camera .......................... 160 see Active Parking Assist
see PARKTRONIC
Parking aid
Active Parking Assist ..................... 156
see PARKTRONIC
see Rear view camera
Parking assistance
see PARKTRONIC
Parking brake
Display message (vehicle with
steering wheel buttons) ................. 210
Display message (vehicle without
steering wheel buttons) ................. 197
Notes/function .............................. 136
Warning lamp ................................. 136
Parking brake
see Parking brake
Parking lamps
Changing bulbs .............................. 104
PARKTRONIC
Deactivating/activating ................. 155
Display messages .......................... 216
Driving system ............................... 153
Function/notes ............................. 153
Important safety notes .................. 153
Problem (malfunction) ................... 156
Range of the sensors ..................... 154
Roll-back warning .......................... 155
Trailer towing ................................. 156
Warning display ............................. 155
PASSENGER AIR BAG OFF
Indicator lamp .................................. 46
Passenger compartment air-condi-
tioning system
see Climate control
Passenger compartment heating
see Climate control
Pedestrian protection
see Hood
Pets in the vehicle ............................... 64
Plastic trim (cleaning instruc-
tions) .................................................. 270
Power washers .................................. 266
Power windows
see Side windows
Preparing for a journey
Checks in the vehicle ..................... 123
Index17

Start/stop functionsee ECO start/stop function
Starting
see Starting (engine)
Starting (engine) ................................ 124
Status overview (on-board com-
puter) .................................................. 186
Steering
Display messages (vehicle with
steering wheel buttons) ................. 221
Display messages (vehicle with-
out steering wheel buttons) ........... 204
Warning lamps ...............................2 31
Steering wheel
Adjusting ......................................... 93
Button overview ............................... 41
Buttons (on-board computer) ......... 178
Cleaning ......................................... 270
Paddle shifters ............................... 132
Steering wheel paddle shifters ........132
Stickers
General safety notes ........................ 29
Stowage net ....................................... 241
Stowage spaces
see Stowage spaces and stowage
compartments
Stowage spaces and stowage com-
partments
Eyeglasses compartment ...............2 40
Glove box ....................................... 240
Important safety notes .................. 240
Stowage net ................................... 241
Summer opening
see Convenience opening feature
Summer tires ..................................... 281
Sun visor
Changing a bulb (mirror lamp) ....... 101
Overview ........................................ 241
Surround lighting (on-board com-
puter) ..................................................1 89
Switching air-recirculation mode
on/off ................................................. 118
Switching off the alarm (ATA) ............ 68
T
Tachometer........................................ 172 Tail lamps
Display messages (vehicle with-
out steering wheel buttons) ........... 198
Replacing bulbs .............................1 05
Trailer display messages (vehicle
with steering wheel buttons) ......... 212
Trailer display messages (vehicle
without steering wheel buttons) .... 198
Tailgate
Changing bulbs (ambient lamp) ..... 101
Changing bulbs (signal and ambi-
ent light) ........................................ 102
Display messages (vehicle with
steering wheel buttons) ................. 221
Display messages (vehicle with-
out steering wheel buttons) ........... 204
Important safety notes .................... 79
Opening dimensions ......................3 13
Opening/closing from the out-
side ..................................................7 9
Tank contents
Displaying the range (vehicle with
steering wheel buttons) ................. 180
Displaying the range (vehicle with-
out steering wheel buttons) ........... 175
Technical data
Capacities ...................................... 306
Cargo tie-down points .................... 314
Guide rail ....................................... 315
Loading rails .................................. 315
Roof carrier .................................... 315
Tires/wheels ................................. 302
Trailer tow hitch ............................. 315
Vehicle data ................................... 313
Vehicle dimensions ........................ 313
Telephone
Accepting a call ............................. 185
Display message ............................ 221
Introduction ................................... 184
Number from the phone book ........ 185
Redialing ........................................ 185
Rejecting/ending a call ................. 185
Temperature
Coolant (display in the instrument
cluster) .......................................... 172
Coolant (display in the on-board
computer) ...................................... 175
Outsi de te
mperature ...................... 172
Index21

TIN (Tire Identification Number)
(definition) .....................................298
Tire bead (definition) ......................2 97
Tire pressure (definition) ................ 297
Tire pressures (recommended) ...... 296
Tire size designation, load-bearing
capacity, speed rating .................... 293
Tire tread ....................................... 280
Tire tread (definition) ..................... 297
Total load limit (definition) ............. 298
Traction (definition) ....................... 298
TWR (permissible trailer drawbar
noseweight) (definition) ................. 298
Uniform Tire Quality Grading
Standards (definition) .................... 296
Wear indicator (definition) ............. 298
Wheel and tire combination ........... 302
Wheel rim (definition) .................... 296
Wheel/tire combinations ...............3 02
Tool
see Vehicle tool kit
Top Tether ............................................ 61
Tow-starting
Emergency engine starting ............ 278
Important safety notes .................. 276
Towing
If the vehicle is stuck ..................... 278
Installing/removing the towing
eye ................................................. 277
Towing a trailer
Active Parking Assist ..................... 156
Axle load, permissible .................... 316
Cleaning the trailer tow hitch ......... 269
Coupling up a trailer ......................1 67
Decoupling a trailer ....................... 168
Driving tips ....................................1 65
Notes on retrofitting ......................3 15
Power supply ................................. 170
Trailer loads ................................... 316
Towing away
Important safety guidelines ........... 276
With both axles on the ground ....... 278
With the rear axle raised ................ 277
Towing eye ......................................... 272
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 169 Trailer operation
Lights display messages (vehicle
with steering wheel buttons) ......... 211
Lights display messages (vehicle
without steering wheel buttons) .... 198
Trailer towing
Blind Spot Assist ............................ 150
ESP
®................................................ 67
PARKTRONIC ................................. 156
Permissible trailer loads and
drawbar noseweights ..................... 169
Transmission
see Automatic transmission
Transmission oil ........................ 310, 311
Transmission positions
Automatic transmission ................. 129
Display (DIRECT SELECT lever) ...... 130
Transport
Lashing straps ............................... 247
Loading guidelines ......................... 244
Stickers ......................................... 247
Vehicle ...........................................2 78
Transport by rail ................................ 139
Transportation
Rail ................................................ 139
Transportation aids
Load protection net ....................... 249
Transporting
Cargo compartment variations ...... 246
Load distribution ............................ 245
Securing a load .............................. 246
Trim pieces (cleaning instruc-
tions) .................................................. 270
Trip computer
Displaying (vehicle with steering
wheel buttons) ............................... 181
Displaying (vehicle without steer-
ing wheel buttons) ......................... 174
Resetting (vehicle with steering
wheel buttons) ............................... 181
Resetting (vehicle without steer-
ing wheel buttons) ......................... 174
Selecting the display units (vehi-
cle with steering wheel buttons) .... 188
Selecting the display units (vehi-
cle without steering wheel but-
tons) .............................................. 177
Index23

Trip odometerDisplaying (vehicle with steering
wheel buttons) ............................... 180
Displaying (vehicle without steer-
ing wheel buttons) ......................... 174
Resetting (vehicle with steering
wheel buttons) ............................... 181
Resetting (vehicle without steer-
ing wheel buttons) ......................... 174
Setting the display unit (vehicle
with steering wheel buttons) ......... 188
Setting the display unit (vehicle
without steering wheel buttons) .... 177
Trip odometer
see Trip odometer
Turn signal
Changing bulbs (additional turn
signals) .......................................... 104
Turn signals
Display messages (vehicle with
steering wheel buttons) ................. 212
Display messages (vehicle with-
out steering wheel buttons) ........... 198
Replacing bulbs (front) ................... 104
Replacing bulbs (rear) .................... 105
Switching on/off .............................. 98
Trailer display messages (vehicle
with steering wheel buttons) ......... 211
Trailer display messages (vehicle
without steering wheel buttons) .... 198
Two-way radios
Type approval/frequency .............. 305
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 298
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 71
From inside the vehicle (central
unlocking button) ............................. 73
With emergency key element ........... 70
USB (audio)
Playing ........................................... 184
V
Vanity mirrorChanging a bulb (mirror lamp) ....... 101
Sun visor ........................................ 241
Vehicle
Data acquisition ............................... 34
Display messages (vehicle with
steering wheel buttons) ................. 220
Display messages (vehicle with-
out steering wheel buttons) ........... 204
Electronics ..................................... 305
Emergency unlocking ....................... 70
Equipment ....................................... 27
Limited Warranty ............................. 27
Loading .......................................... 290
Locking (in an emergency) ............... 71
Locking (SmartKey) .......................... 69
Lowering ........................................ 301
Maintenance .................................... 28
Operating safety .............................. 30
Parking for a long period ................ 137
Pulling away ................................... 124
Raising ........................................... 299
Registration ..................................... 32
Reporting problems ......................... 32
Securing from rolling away ............ 135
Towing away .................................. 276
Transporting .................................. 278
Unlocking (in an emergency) ........... 71
Unlocking (SmartKey) ...................... 69
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 32
Body/equipment mounting direc-
tives for trucks ................................. 32
Vehicle check
see Preparing for a journey
Vehicle data ....................................... 313
Vehicle dimensions ........................... 313
Vehicle emergency locking ................ 71
Vehicle identification number
see VIN
Vehicle identification plate .............. 305
Vehicle key
see SmartKey
Vehicle tool kit
in the seat base ............................. 272
24Index

Scope ............................................ 272
Storage location ............................ 272
Stowage compartment in the rear..272
Stowage space in the cargo com-
partment ........................................ 273
Ventilation
see Climate control
VIN
Engine compartment ..................... 306
Type plate ...................................... 305
W
WarningStickers ...........................................2 9
Warning and indicator lamps
ABS ................................................ 224
Brakes ...........................................2 23
Check Engine ................................. 227
COLLISION PREVENTION ASSIST .. 229
Coolant .......................................... 227
Distance warning ........................... 229
Door ............................................... 231
ESP
®.............................................. 224
ESP®OFF ....................................... 226
Fuel tank ........................................ 227
General notes ................................ 221
Overview (vehicle with steering
wheel buttons) ................................. 40
Overview (vehicle without steer-
ing wheel buttons) ........................... 38
Parking brake ................................ 136
PASSENGER AIR BAG OFF ...............4 6
Rear doo r...................................... .231
Reserve fuel ................................... 227
Restraint system ............................ 226
Seat belt ........................................ 222
Sliding door ................................... 231
Steering ......................................... 231
Tire pressure monitor .................... 230
Warranty .............................................. 27
Washer fluid
Adding ...........................................2 58
Capacities ...................................... 313
Display messages (vehicle with
steering wheel buttons) ................. 221
Display messages (vehicle with-
out steering wheel buttons) ........... 205 Notes ............................................. 313
Wheel and tire combination
see Tires
Wheel bolt tightening torque ........... 301
Wheels
Changing a wheel .......................... 298
Checking ........................................ 280
Cleaning ......................................... 268
Important safety notes .................. 279
Interchanging/changing ................ 298
Mounting a new wheel ................... 300
Mounting a whe el .......................... 299
R

emoving a wheel .......................... 300
Removing and mounting the spare wheel ............................................. 303
Snow chains .................................. 282
Storing ...........................................2 98
Tightening torque ........................... 301
Wheel/tire combinations ...............3 02
Window curtain air bag
Display message (vehicle with
steering wheel buttons) ................. 211
Display message (vehicle without
steering wheel buttons) ................. 197
Operation ......................................... 52
Windows
see Side windows
Windshield
Cleaning ......................................... 267
Defrosting ...................................... 117
Windshield washer fluid
Adding ...........................................2 58
Windshield wiper
Setting the sensitivity of the rain
sensor (vehicle with steering
wheel buttons) ............................... 190
Setting the sensitivity of the rain
sensor (vehicle without steering
wheel buttons) ............................... 177
Windshield wiper
see Windshield
Windshield wipers
Problem (malfunction) ................... 109
Rear window wiper ........................ 106
Replacing the wiper blades ............ 107
Switching on/off ........................... 106
Winter driving
Slippery road surfaces ................... 141
Index25

Have the vehicle towed to a qualified special-
ist workshop in order to have a deployed air
bag replaced.
It is important for your safety and that of your
passenger to have deployed air bags replaced
and to have any malfunctioning air bags
repaired. This will help to make sure the air bags
continue to perform their protective function for
the vehicle occupants in the event of a crash.
GWARNING
Emergency Tensioning Devices that have
deployed pyrotechnically are no longer opera-
tional and are unable to perform their inten-
ded protective function. This poses an
increased risk of injury or even fatal injury.
Have pyrotechnically triggered Emergency
Tensioning Devices replaced immediately at a
qualified specialist workshop.
If Emergency Tensioning Devices are triggered
or air bags are deployed, you will hear a bang,
and some powder may also be released. The
6 restraint system warning lamp lights up.
Only in rare cases will the bang affect your hear-
ing. The powder that is released generally does
not constitute a health hazard, but it may cause
short-term breathing difficulties in people with
asthma or other respiratory problems. Provided
it is safe to do so, you should leave the vehicle
immediately or open the window in order to pre-
vent breathing difficulties.
Air bags and pyrotechnic Emergency Tensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment. National guidelines must
be observed during disposal. In California, see
www.dtsc.ca.gov/HazardousWaste/
Perchlorate/index.cfm.
Method of operation
During the first stage of a collision, the restraint
system control unit evaluates important physi-
cal data relating to vehicle deceleration or accel-
eration, such as:
Rduration
Rdirection
Rintensity
Based on the evaluation of this data, the
restraint system control unit triggers the Emer- gency Tensioning Devices during a frontal or
rear collision.
An Emergency Tensioning Device can only be
triggered, if:
Rthe ignition is switched on
Rthe components of the restraint system are
operational. You can find further information
under "Restraint system warning lamp"
(
Ypage 45)
Rthe seat belt buckle tongue has engaged in
the belt buckle of the respective front seat
If the restraint system control unit detects a
more severe accident, further components of
the restraint system are activated independ-
ently of each other in certain frontal collision
situations:
RFront air bags
RWindow curtain air bag, if the system deter-
mines that deployment can offer additional
protection to that provided by the seat belt
The front-passenger front air bag is activated or
deactivated depending on the person on the
front-passenger seat. The front-passenger front
air bag can only deploy in an accident if the
PASSENGER AIR BAG OFF indicator lamp is off.
Observe the information on the PASSENGER AIR
BAG OFF indicator lamp (
Ypage 46).
Your vehicle has two-stage front air bags. In the
first deployment stage, the front air bag is filled
with propellant gas. The front air bag is fully
deployed with the ma
ximum amount of propel-
lant gas if a second deployment threshold is
reached within a few milliseconds.
The activation threshold of the Emergency Ten-
sioning Devices and the air bags is determined
by evaluating the rate of vehicle deceleration or
acceleration which occurs at various points in
the vehicle. This process is pre-emptive in
nature. Deployment should take place in good
time at the start of the collision.
The rate of vehicle deceleration or acceleration
and the direction of the force are essentially
determined by:
Rthe distribution of forces during the collision
Rthe collision angle
Rthe deformation characteristics of the vehicle
Rthe characteristics of the object with which
the vehicle has collided
Factors which can only be seen and measured
after a collision has occurred do not play a deci-
sive role in the deployment of an air bag. Nor do
Occupant safety57
Safety
Z

In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
If the child restraint system is subjected to
direct sunlight, parts may get very hot. Chil-
dren may burn themselves on these parts,
particularly on the metal parts of the child
restraint system. There is a risk of injury.
If you leave the vehicle, taking the child with
you, always ensure that the child restraint
system is not exposed to direct sunlight. Pro- tect it with a blanket, for example. If the child
restraint system has been exposed to direct
sunlight, let it cool down before securing the
child in it. Never leave children unattended in
the vehicle.
Always ensure that all vehicle occupants have
their seat belts fastened correctly and are sitting
properly. Particular attention must be paid to
children.
Observe the safety notes on the seat belt
(
Ypage 47) and the notes on correct use of seat
belts (Ypage 48).
A booster seat may be necessary to achieve
proper seat belt positioning for children over
40 lbs (18 kg) until they reach a height where a
three-point seat belt can be properly fastened
without a booster seat.
Special seatbelt retractor
GWARNING
If the seat belt is released while driving, the
child restraint system will no longer be
secured properly. The special seat belt retrac- tor is disabled and the inertia real draws in a
portion of the seat belt. The seat belt cannot
be immediately refastened. There is an
increased risk of injury, possibly even fatal.
Stop the vehicle immediately, paying atten-
tion to road and traffic conditions. Reactivate
the special seat belt retractor and secure the
child restraint system properly.
All seat belts in the vehicle, except the driver's
seat belt, are equipped with a special seat belt
retractor. When activated, the special seat belt
retractor ensures that the seat belt cannot
slacken once the child seat is secured.
Installing a child restraint system:
XMake sure you observe the child restraint
system manufacturer's installation instruc-
tions.
XPull the seat belt smoothly from the belt out-
let.
XEngage seat belt tongue in belt buckle.
Activating the special seat belt retractor:
XPull the seat belt out fully and let the inertia
reel retract it again.
While the seat belt is retracting, you should
hear a ratcheting sound. The special seat belt
retractor is enabled.
XPush the child restraint system down so that
the seat belt is tight and does not loosen.
Removing the child restraint system and deac-
tivating the special seat belt retractor:
XMake sure you observe the child restraint
system manufacturer's installation instruc-
tions.
XPress the release button of the seat belt
buckle and guide the seat belt tongue back
towards the belt sash guide.
The special seat belt retractor is deactivated.
Child restraint system
The use of seat belts and child restraint systems
is required by law in:
Rall 50 states
Rthe U.S. territories
Rthe District of Columbia
Rall Canadian provinces
Children in the vehicle59
Safety
Z

You can obtain further information about the
correct child restraint system from any
Mercedes-Benz Commercial Van Center.
GWARNING
If the child restraint system is installed incor-
rectly on a suitable seat, it cannot protect as
intended. The child cannot then be restrained
in the event of an accident, heavy braking or
sudden changes of direction. There is an
increased risk of injury, possibly even fatal.
Make sure that you observe the child restraint
system manufacturer's installation instruc-
tions and the notes on use. Please ensure,
that the base of the child restraint system is
always resting completely on the seat cush-
ion. Never place objects, e.g. cushions, under or behind the child restraint system. Only use
child restraint systems with the original cover
designed for them. Only replace damaged
covers with genuine covers.
GWARNING
If a rearward facing child restraint system is
installed in the direction of travel by mistake, it cannot protect as intended. This is the case
if, for instance, you install a rearward-facing
child restraint system on a rear seat opposite
to the direction of travel. In the event of an
accident, a child might not be restrained cor-
rectly. This poses an increased risk of injury or
even fatal injury.
Always install the rear seat in the direction of
travel before you install the rearward facing
child restraint system.
GWARNING
If the child restraint system is installed incor-
rectly or is not secured, it can come loose in
the event of an accident, heavy braking or a
sudden change in direction. The child
restraint system could be thrown about, strik-
ing vehicle occupants. There is an increased
risk of injury, possibly even fatal.
Always install child restraint systems prop-
erly, even if they are not being used. Make
sure that you observe the child restraint sys-
tem manufacturer's installation instructions.
You will find further information on stowing
objects, luggage or loads under "Loading guide-
lines" (
Ypage 244).
GWARNING
Child restraint systems or their securing sys-
tems which have been damaged or subjected
to a load in an accident can no longer protect
as intended. The child cannot then be
restrained in the event of an accident, heavy
braking or sudden changes of direction. There is an increased risk of injury, possibly even
fatal.
Replace child restraint systems which have
been damaged or subjected to a load in an
accident as soon as possible. Have the secur-
ing systems on the child restraint system
checked at a qualified specialist workshop,
before you install a child restraint system
again.
The securing systems of child restraint systems
are:
Rthe seat belt system
Rthe LATCH-type (ISOFIX) securing rings
Rthe Top Tether anchorages
If it is absolutely necessary to carry a child on
the front-passenger seat, be sure to observe the
information on the "Occupant Classification
System (OCS)" (
Ypage 52). There you will also
find information on deactivating the front-
passenger front air bag.
All child restraint systems must meet the fol-
lowing standards:
RU.S. Federal Motor Vehicle Safety Standards
213 and 225
RCanadian Motor Vehicle Safety Standards
213 and 210.2
Confirmation that the child restraint system cor-
responds to the standards can be found on an
instruction label on the child restraint system.
This confirmation can also be found in the instal-
lation instructions that are included with the
child restraint system.
Observe the warning labels in the vehicle inte-
rior and on the child restraint system.
60Children in the vehicle
Safety