2019 MERCEDES-BENZ GLS SUV Owners Manual

Problems with
thekey Problem
Possible causes/consequences and M
MSolutions
Yo u can no lon ger lock or unlock the
ve hicle. Po
ssible causes:
R The key bat tery iswe ak or dischar ged.
R There is inter fere nce from a po werful radio signal source.
R The key is faulty. #
Check the battery using the battery check lamp and replace if necessary (/ page84). #
Use the emer gency keyto lock or unlock (/ page84). #
Have theke ych ecked at a qualified specialist workshop.
Yo u ha velost a key. #
Have theke y deacti vated at a qualified specialist workshop. #
If necessar y,ha ve the mechanical lock changed as well. Doors
Note
s onthe additional door lock The additional door lock is only
available for
ve hicles forth eUni ted Kingdom. &
WARNING Risk of inju ryto persons
inside theve hicle when the additional
door lock is activated
If th e additional door lock is activated, the
doors can no longer be opened from the
inside. If
th ere are persons in theve hicle, they can
no longer le aveth eve hicle, e.g. in hazardous
situations. #
Never lea vepersons unattended in the
ve hicle, particularly children, elderly
persons or persons in need of help. 86
Opening and closing

#
Ifth ere are persons in theve hicle, do
not activate the additional door loc k.The additional door lock is automatically activa‐
te d in thefo llowing situations:
R The vehicle is loc ked using thekey.
R The vehicle is loc ked using KEYLESS-GO.
If th eve hicle has been loc ked via Mercedes me
connect, the additional door lock is not activa‐
te d.
If th e additional door lock is activated, the doors
cann otbe opened from the inside.
% After locking you can issue a signal with the
horn.
Yo u can pr eventthe additional door lock from
being activated bydeactivating interior pr otec‐
tion before locking theve hicle (/ page111). Un
locking/opening the doors from the inside #
United Kingdom onl y:obser vethe no tes on
th e additional door lock (/ page 86). #
Pull door handle 2.
Locking pin 1pops up when the door is
unloc ked. Centrally locking and unlocking
theve hicle
from the inside #
Tounlo ck:press button 1. #
Tolock: press button 2.
This does not lock or unlock the fuel filler flap.
The vehicle is not unloc ked:
R Ifyo u ha veloc kedth eve hicle using thekey. Opening and closing
87

R
Ifyo u ha veloc kedth eve hicle using KEY‐
LESS-GO. Locking/unlocking
theve hicle with a Digital
Ve hicle Key Requ
irements:
R one of thefo llowing versions of the Digital
Ve hicle Key is available:
- suitable mobile phone
- Digital Vehicle Keyst icker
R theve hicle is equipped with the "Digital Vehi‐
cle Key" function.
R the "Digital Vehicle Key" function is activated
via Mercedes me connec t:http://
www.mercedes.me.
R the mobile phone is suf ficiently charge d.
% You can check the suitability of your mobile
phone byentering the phone number at
http://www.mercedes.me.
Information about suitable mobile phones
can be obtained from your Mercedes-Benz Service Centre or at http://www.mercedes-
benz.com/connect.
% Mercedes-Benz recommends that you car ry
th e emer gency key in case of function
re strictions.
% The function is only available in combination
with Mercedes me connect and on lyin cer‐
ta in countries.
% Protective cases around the mobile phone
can impair the functionality.
If th eve hicle has been par kedfo r longer than
two weeks, the NFC aerial in the door handle is
deactivated. #
Pull the door handle.
The NFC aerial is activated. #
Touch the door handle on the driver's door in
th e area where NFC aerial 1is located with
th e part of the Digital Vehicle Key where the
NFC aerial is located.
The vehicle is loc ked or unloc ked alternately.
If yo u lose your Digital Vehicle Key,deactivate
th e "Digital Vehicle Key" service in Mercedes me
connect via http://www.mercedes.m e.88
Opening and closing

Locking/unlocking
theve hicle with KEY‐
LESS-GO Re
quirements:
R The key is outside theve hicle.
R The dis tance between theke y and theve hicle
does not exceed 1 m.
R The driver's door and the door at which the
door handle is used are closed. #
Tounlo cktheve hicle: touch the inner sur‐
fa ce of the door handle. #
Tolock theve hicle: touch sensor sur face
1 or2. #
Convenience closing: touch recessed sen‐
sor su rface 2until the closing procedure is
comple te.
% Further information on con venience closing
(/ page 100).
If yo u open theta ilgate from outside it is auto‐
matically unloc ked. Opening and closing
89

Problems with KEYLESS-GO
Problem
Possible causes/consequences and M
MSolutions
Yo u can no lon ger lock or unlock the
ve hicle using KEYLESS-GO. Po
ssible causes:
R The key functions ha vebeen deactivated (/ page84).
R The key bat tery iswe ak or dischar ged.
R There is inter fere nce from a po werful radio signal source.
R The key is faulty. #
Activate theke y functions (/ page84). #
Check the battery using the battery check lamp and replace if necessary (/ page84). #
Use the emer gency keyto unlo ckor lock theve hicle (/ page84). #
Have theve hicle and keych ecked at a qualified specialist workshop. Ac
tivating/deactivating the automatic lo ck‐
ing feature The
vehicle is loc ked automatically when the
ignition is switched on and the wheels are turn‐
ing fast erthan walking pace. 90
Opening and closing

#
Toactivate: press and hold button 2for
appr oximately five seconds until an acoustic
signal sounds. #
Todeactivate: press and hold button 1for
appr oximately five seconds until an acoustic
signal sounds. In
thefo llowing situations, there is a danger of
being loc ked out when the function is activated:
R While theve hicle is being tow star ted/
pushed.
R The vehicle is being tested on the dynamom‐
et er. Information on
the po wer closing function
fo r the doo rs If
yo u push the door into the lock tothefirst
de tent position, the po wer closing function will
auto matically pull the door into the loc k. Locking/unlocking
the driver's door with the
emer gency key %
Ifyo u wish tolock theve hicle entirely using
th e emer gency key,firs t press the button for
locking from the inside while the driver's
door is open. Then proceed tolock the driv‐
er's door using the emer gency key. #
Insert the emer gency key as far as it will go
into opening 1inthe co ver. #
Pull and hold the door handle. #
Pull the co ver on the emer gency key as
st ra ight as possible away from theve hicle
until it releases. #
Release the door handle. Opening and closing
91

#
Tounlo ck:turn the emer gency key anti-
clo ckwise toposition 1. #
Tolock: turnthe emer gency key clo ckwise to
position 1. #
Carefully press the co ver onto the lock cylin‐
der until it engages and is seated firm ly. Load compa
rtment Opening the tail
gate &
DANG ER Risk of exhaust gas poisoning
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if theta il‐
gate is open when the engine is running,
especially if theve hicle is in motion. #
Alw ays switch off the engine before
opening theta ilgate. #
Never drive with theta ilgate open. *
NO
TEDama getotheta ilgate caused by
obs tacles ab ovetheve hicle The
tailgate swings rear wa rds and upwards
when it is opened. #
Make sure that there is suf ficient space
behind and ab ovetheta ilgate. To
open the tailgate, thefo llowing options
are available: #
Pull there mo teopening switch 1forthe
ta ilgate. #
Press and hold theq button on thekey. #
Vehicles with HANDS-FREE ACCESS: make
a kicking mo vement with your foot below the
bumper (/ page94). #
Ifth eta ilgate is unloc ked, pull theta ilgate
handle and release it. 92
Opening and closing

#
For a tailgate stopped in an intermediate
position, pull it upwards and release it as
soon as it starts toopen. Closing
the tailgate &
WARNING Risk of inju ryfrom unsecu red
items in theve hicle
If objects, luggage or loads are not secured
or not secured suf ficientl y,they could slip,
tip ove r or be throw n around and thereby hit
ve hicle occupants.
There is a risk of injur y,particularly in the
ev ent of sudden braking or a sudden change
in direction. #
Alw aysstow objects in such a wayth at
th ey cannot be thro wn around. #
Before the journe y,secure objects, lug‐
ga ge or loads against slipping or tipping
ove r. &
WARNING Risk of becoming trapped
du ring au tomatic closing of theta ilgate
Pa rts of the body could become trapped dur‐
ing automatic closing of theta ilgate. More‐
ove r,people, e.g. children, may be standing
in the closing area or may enter the closing
area during the closing process. #
Make sure that nobody is in the vicinity
of the closing area during the closing
process.
Use one of thefo llowing options tostop the
closing process:
R press thep button on thekey.
R press or pull there mo teoperating switch
on the driver's door.
R press the closing or locking button on the
ta ilgate.
R Pull theta ilgate handle. Ve
hicles with HANDS-FREE ACCESS: it is also
possible tostop the closing process bymaking a
kicking mo vement with your foot below there ar
bumper. To
close the tailgate, thefo llowing options
are available: #
Pull theta ilgate down wards slightly. Release
it as soon as it begins toclose. #
Vehicles with HANDS-FREE ACCESS: make
a kicking mo vement with your foot below the
bumper (/ page94). Opening and closing
93