2019 MERCEDES-BENZ GLS SUV tow

Problems with the transmission
Problem
Possible causes/consequences and
0050
0050Solutions The transmission has
problems shifting gear. The transmission is losing oil.
X Have the transmission checked at a qualified specialist workshop
immediately. 7G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position 005D.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position 005Bor005E.
If 005B is selected, the transmission shifts to secondgear; if005Eis
selected, the transmission shifts to reverse gear.
X Have the transmission checked at a qualified specialist workshop
immediately. 9G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only partly possible to engage the gears, or the transmission is in
position 005C.
X Stop the vehicle.
X Shift the transmission to position 005D.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position 005Bor005E.
X Have the transmission checked at a qualified specialist workshop
immediately. Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
! Because ESP ®
is an automatic system, the
engine and ignition must be switched off
(SmartKey in position 0or 1or Start/Stop
button in position 0or 1) when the electric
parking brake is being tested on a brake dyna-
mometer (maximum 10 seconds).
Braking triggered automatically by ESP ®
may
seriously damage the brake system. !
Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G
WARNING
Fuel is highly flammable. Risk of fire and
explosion by improper handling of fuel.
You must avoid fire, open flames, smoking
and creating sparks. Switch off the ignition
before refueling and, if present, switch off the auxiliary heating. Refueling
155Driving and parking Z

Parking
Important safety notes
G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi- cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields. G
WARNING
If you leave children unsupervised in the vehi- cle, they could set it in motion by, for example:
R release the parking brake.
R shift the automatic transmission out of the
parking position P.
R start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
R the electric parking brake must be applied
R the transmission must be in position 005Dand
the SmartKey must be removed from the igni- tion lock
R the front wheels must be turned towards the
curb on steep uphill or downhill gradients
R the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients
R a laden vehicle must also be secured at the
rear axle with a wheel chock or similar, for
example, on uphill or downhill gradients Switching off the engine
G
WARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
X Apply the electric parking brake.
X Shift the transmission to position 005D.
X With the SmartKey: turn the SmartKey to
position 0092in the ignition lock and remove it.
The immobilizer is activated.
X With KEYLESS-GO:
Press the Start/Stop button (Y page 140)
The engine stops and all the indicator lamps in the instrument cluster go out.
If you switch the engine off with the transmis-
sion in position 005Eor005B, the automatic trans-
mission shifts to 005Cautomatically.
If you then open the driver's or front-passenger
door, the automatic transmission shifts to 005D
automatically.
If you want the automatic transmission to
remain in neutral 005C, e.g. when having the vehi-
cle cleaned in an automatic, tow-through car
wash:
X Vehicles with a SmartKey: switch on the
ignition.
X Vehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock.
X Insert the SmartKey into the ignition lock.
X Switch on the ignition.
X All vehicles: depress the brake pedal and
keep it depressed.
X Engage neutral 005C.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the SmartKey
in the ignition lock.
i The engine can be switched off in an emer-
gency while the vehicle is in motion by press-
ing and holding the Start/Stop button for
three seconds. 158
ParkingDriving and parking

twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired, pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
When driving off-road, substances such as sand,
mud and water or water mixed with oil may get
into the brakes. This could result in a reduced
braking effect or in total brake failure and also in increased wear and tear. The braking charac-
teristics change depending on the material
entering the brakes. Clean the brakes after driv-
ing off-road. If you detect a reduced braking
effect or grinding noises, have the brake system
checked in a qualified specialist workshop as
soon as possible. Adapt your driving style to the different braking characteristics.
Driving off-road increases the likelihood of dam-age to the vehicle, which, in turn, can lead to
failure of the mechanical assembly or systems.
Adapt your driving style to suit the terrain con-
ditions. Drive carefully. Have damage to the
vehicle rectified immediately at a qualified spe-
cialist workshop.
Do not shift into transmission position 005Cwhen
driving off-road. You could lose control of the
vehicle if you attempt to brake the vehicle using
the service brake. If the gradient is too steep for your vehicle, drive back down in reverse gear.
General notes H
Environmental note
Protection of the environment is of primary
importance. Treat nature with respect.
Observe all prohibiting signs.
Read this section carefully before driving your
vehicle off-road. Practice by driving over more
gentle off-road terrain first.
Familiarize yourself with the characteristics of
your vehicle and the gear shift operation before driving through difficult terrain. The following driving systems are specially
adapted to off-road driving:
R The Off-road drive program (vehicles without
Off-Road Engineering package)
(Y page 216)
R Off-road andOff-road Plus drive programs
(vehicles with Off-Road Engineering package) (Y page 217)
R LOW RANGE off-road gear (vehicles with the
Off-Road Engineering package)
(Y page 218)
R Differential lock (vehicles with the Off-Road
Engineering package) (Y page 218)
R Off-road ABS (Y page 67)
R Off-road 4ETS (Y page 70)
R Off-road ESP ®
(Y page 71)
R AIRMATIC package (vehicle level)
(Y page 185)
R DSR (Downhill Speed Regulation)
(Y page 215)
Observe the following notes:
R Stop the vehicle before starting to drive along
an off-road route. If necessary, select the off-
road program (Y page 217) or shift to the
LOW RANGE off-road gear (Y page 218).
R Select a vehicle level that is suitable for the
terrain. To avoid damaging the vehicle, make
sure there is always sufficient ground clear-
ance.
R Check that items of luggage and loads are
stowed safely and are well secured
(Y page 300).
R Always keep the engine running and in gear
when driving on a downhill gradient. Activate
DSR (Y page 215).
R Always keep the engine running and in gear
when driving down an incline.
R Adapt your speed to the terrain. The rougher,
steeper or more ruts on the terrain, the slower
your speed should be.
R Do not jump with the vehicle as this will inter-
rupt the vehicle's propulsion.
R Drive with extreme care on unfamiliar off-road
routes where visibility is poor. For safety rea- sons, get out of the vehicle first and survey
the off-road route.
R Look out for obstacles, such as rocks, holes,
tree stumps and furrows. Driving
tips
167Driving an d parking Z

R
Take care when turning on an uphill or down-
hill slope or when driving across a slope. The
vehicle could otherwise tip over.
R Always keep the doors, the tailgate, the side
windows and the sliding sunroof closed while the vehicle is in motion.
R Do not shift the automatic transmission to
position 005C.
R Observe the notes on off-road fording
(Y page 165).
i Information about retrofitting special all-ter-
rain tires is available from any qualified spe-
cialist workshop.
i Do not use the HOLD function when driving
off-road, on steep uphill or downhill gradients
or on slippery or loose surfaces. The HOLD
function cannot hold the vehicle on such sur- faces.
Checklist before driving off-road !
If the engine oil warning lamp lights up while
the vehicle is in motion, stop the vehicle in a
safe place as soon as possible. Check the
engine oil level. The engine oil warning lamp
warning must not be ignored. Continuing the
journey while the symbol is displayed could
lead to engine damage.
X Engine oil level: check the engine oil level
and add engine oil if necessary.
When you drive on steep gradients, the engine
oil level must be sufficiently high to ensure
that oil is supplied correctly in the vehicle.
X Tire-changing tool kit: check that the jack is
working and make sure you have the lug
wrench, a robust tow cable and a folding
spade in the vehicle.
X Wheels and tires: check the tread depth and
pressure of the tires.
X Check for damage and remove any foreign
objects, e.g. small stones, from the wheels/
tires.
X Replace any missing valve caps.
X Replace dented or damaged wheels.
X Rims: dented or bent rims can result in a loss
of tire pressure and damage the tire bead.
Before driving off-road, check the wheels and
replace them if necessary. Checklist after driving off-road !
If you detect damage to the vehicle after
driving off-road, have the vehicle checked
immediately at a qualified specialist work-
shop.
Driving over rough terrain places greater
demands on your vehicle than driving on normal
roads. After driving off-road, check the vehicle.
This allows you to detect damage promptly and reduce the risk of an accident to yourself and
other road users.
X If the Offroad orOffroad Plus drive program
is selected: select the Individual,Sport,
Comfort orSlippery drive program
(Y page 147).
X Deactivate the LOW RANGE off-road gear
(Y page 218).
X Deactivate DSR (Y page 215).
X Lower the vehicle level again to a level suita-
ble to the road conditions, e.g. to the normal
level.
X Clean the headlamps and rear lights and
check for damage.
X Clean the front and rear license plates.
X Clean the wheels and tires with a water jet
and remove any foreign objects.
X Clean the wheels, wheel housings and the
vehicle underside with a water jet; check for
any foreign objects and damage.
X Check whether twigs or other parts of plants
have become trapped. These increase the risk of fire and can damage fuel pipes, brake
hoses or the rubber bellows of the axle joints
and propeller shafts.
X After the trip, examine without fail the entire
undercarriage, wheels, tires, brakes, body-
work structure, steering, chassis and exhaust
system for damage.
X After driving for extended periods across
sand, mud, gravel, water or in similarly dirty
conditions, have the brake discs, wheels,
brake pads/linings and axle joints checked
and cleaned.
X If you detect strong vibrations after off-road
travel, check for foreign objects in the wheels
and drive train and remove them if necessary.
Foreign objects can disturb the balance and
cause vibrations. 168
Driving tipsDriving and parking

could slip sideways, tip and rollover. There is a
risk of an accident.
Always drive on a steep incline in the line of
fall (straight up or down) and do not turn the
vehicle.
R Observe the rules on off-road driving.
R Do not drive at an angle on slopes, inclines or
gradients, but instead follow the direct line of
fall.
R When driving down an incline, make use of the
engine's braking effect. Observe the engine
speed; do not overrev the engine.
R Select the Offroaddrive program (vehicles
without Off-road Engineering Package)
(Y page 216).
R Select the Offroaddrive program (vehicles
with Off-road Engineering Package)
(Y page 217).
R Before driving on extreme uphill and downhill
gradients, select the LOW RANGE offroad
gear (vehicles with Off-road Engineering
Package) (Y page 218).
R Drive slowly.
R Avoid high engine speeds. Drive at appropri-
ate engine speeds (maximum 3,000 rpm).
R Use the left-hand steering wheel paddle
shifter to shift into a lower gear in good time
on long and steep downhill gradients.
R Check the brakes after prolonged off-road
driving.
Hill start assist will aid you when pulling away on
a hill. For further information about hill start
assist, see (Y page 143).
Do not shift into transmission position 005Cwhen
driving off-road. You could lose control of the
vehicle if you attempt to brake the vehicle using
the service brake. If the gradient is too steep for
your vehicle, drive back down in reverse gear.
Always observe the approach/departure angle
values (Y page 391).
Maximum gradient-climbing capability Always observe the maximum gradient climbing
ability values (Y page 392). Hilltops When driving up an uphill gradient, slightly
reduce pressure on the accelerator immediately
before reaching the brow of the hill. Make use of the vehicle's own impetus to travel over the
brow.
This style of driving prevents:
R the vehicle from lifting off the ground on the
brow of a hill
R the vehicle from traveling too quickly down
the other side
Driving downhill R
Drive slowly.
R Do not drive at an angle down steep inclines.
Steer into the line of fall and drive with the
front wheels aligned straight. Otherwise, the
vehicle could slip sideways, tip and rollover.
R Shift to a lower gear using the left-hand pad-
dle shifter before tackling steep downhill gra-
dients.
R Activate DSR. If this is not sufficient, brake
gently. When doing so, make sure that the
vehicle is facing in the direction of the line of
fall.
R Check that the brakes are working normally
after a long downhill stretch.
i The special off-road ABS setting enables a
precise, brief and repeated locking of the
front wheels. This causes them to dig into
loose earth. Be aware that the front wheels
easily skid across the ground surface if com-
pletely braked and therefore lose their ability
to steer. Driving systems
Intelligent Drive
Mercedes-Benz Intelligent Drive stands for inno- vative driver assistance and safety systems
which enhance comfort and support the driver in
critical situations. With these intelligent co-ordi- nated systems Mercedes-Benz has set a mile-
stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces all
elements of active and passive safety in one well thought out system – for the safety of the vehi-
cle occupants and that of other road users. 170
Driving systemsDriving and parking

Further information on driving safety systems
(Y page 66). Cruise control
General notes Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid exceeding the set speed. You must select a
lower gear in good time on long and steep down-
hill gradients, especially if the vehicle is laden or towing a trailer. By doing so, you will make use of
the braking effect of the engine. This relieves the
load on the brake system and prevents the
brakes from overheating and wearing too
quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady speed for a prolonged period. You can store anyroad speed above 20 mph (30 km/h).
i Cruise control should not be activated when
driving off-road.
Important safety notes If you fail to adapt your driving style, cruise con-
trol can neither reduce the risk of an accident
nor override the laws of physics. Cruise control
cannot take into account the road, traffic and
weather conditions. Cruise control is only an
aid. You are responsible for the distance to the
vehicle in front, for vehicle speed, for braking in
good time and for staying in your lane.
Do not use cruise control:
R in road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
R on slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
R when there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored. Cruise control lever 0043
Activates or increases speed
0044 Activates or reduces speed
0087 Deactivates cruise control
0085 Activates at the current speed/last stored
speed
When you activate cruise control, the stored
speed is shown in the multifunction display for
five seconds.
Activation conditions To activate cruise control, all of the following
activation conditions must be fulfilled:
R the electric parking brake must be released.
R you are driving faster than 20 mph (30 km/h).
R ESP ®
must be active, but not intervening.
R the transmission must be in position 005B.
R DSR must be deactivated.
R the Offroad Plus drive program must be deac-
tivated (vehicles with the Off-road Engineer-
ing Package).
Storing, maintaining and calling up a
speed Storing and maintaining a speed
X Accelerate the vehicle to the desired speed.
X Briefly press the cruise control lever up 0043or
down 0085.
X Remove your foot from the accelerator pedal.
Cruise control is activated. The vehicle auto-
matically maintains the stored speed.
i Cruise control may be unable to maintain
the stored speed on uphill gradients. The
stored speed is resumed when the gradient
evens out. Cruise control maintains the Driving systems
171Driving and parking Z

stored speed on downhill gradients by auto-
matically applying the brakes.
Storing or calling up a speed G
WARNING
If you call up the stored speed and it differs
from the current speed, the vehicle acceler-
ates or decelerates. If you do not know the
stored speed, the vehicle could accelerate or brake unexpectedly. There is a risk of an acci-
dent.
Pay attention to the road and traffic condi-
tions before calling up the stored speed. If you do not know the stored speed, store the
desired speed again.
X Briefly pull the cruise control lever towards
you 0087.
X Remove your foot from the accelerator pedal.
Cruise control is operational and when first
activated stores the current speed or regu-
lates the speed of the vehicle to the stored
speed.
Setting a speed Keep in mind that it may take a brief moment
until the vehicle has accelerated or braked to
the speed set.
X Press the cruise control lever up 0043for a
higher speed or down 0044for a lower speed.
X To adjust the set speed in 1 mph incre-
ments (1 km/h increments):
briefly press
the cruise control lever up 0043or down 0044to
the pressure point.
Every time the cruise control lever is pressed
up 0043 or down 0044the last speed stored is
increased or reduced.
X To adjust the set speed in 5 mph incre-
ments (10 km/h increments):
briefly press
the cruise control lever up 0043or down 0044
beyond the pressure point.
Every time the cruise control lever is pressed
up 0043 or down 0044the last speed stored is
increased or reduced.
i Cruise control is not deactivated if you
depress the accelerator pedal. For example, if
you accelerate briefly to overtake, cruise con-
trol adjusts the vehicle's speed to the last
speed stored after you have finished overtak-
ing. Deactivating cruise control There are several ways to deactivate cruise con-
trol:
X Briefly press the cruise control lever for-
wards 0043.
or X Brake.
Cruise control is automatically deactivated if: R you engage the electric parking brake
R you are driving at less than 20 mph (30 km/h)
R ESP ®
intervenes or you deactivate ESP ®
R you activate DSR
R you activate the Offroad Plus program (vehi-
cles with the Off-road Engineering Package)
R you shift the transmission to position 005C
while driving
If cruise control is deactivated, you will hear a
warning tone. You will see the Cruise Con‐ Cruise Con‐
trol Off
trol Off message in the multifunction display
for approximately five seconds.
i When you switch off the engine, the last
speed stored is cleared. Active Distance Assist DISTRONIC
General notes Active Distance Assist DISTRONIC regulates the
speed and automatically helps you maintain the
distance from the vehicle detected in front.
Vehicles are detected with the aid of the radar
sensor system. Active Distance Assist
DISTRONIC brakes automatically so that the set
speed is not exceeded.
You must select a lower gear in good time on
long and steep downhill gradients, especially if
the vehicle is laden or towing a trailer. By doing so, you will make use of the braking effect of theengine. This relieves the load on the brake sys-
tem and prevents the brakes from overheating
and wearing too quickly.
If Active Distance Assist DISTRONIC detects
that there is a risk of a collision with the vehicle
in front, you will be warned visually and audibly.
Active Distance Assist DISTRONIC cannot pre-
vent a collision without your intervention. An
intermittent warning tone will then sound and
the distance warning lamp will light up in the
instrument cluster. Brake immediately in order 172
Driving systemsDriving and parking

To avoid damage to the vehicle, deactivate
Active Distance Assist DISTRONIC and the
HOLD function in the following or similar sit-
uations:
R when towing the vehicle
R in the car wash
Active Distance Assist DISTRONIC:
R Can neither reduce the risk of accident nor
override the laws of physics if you fail to adapt
your driving style.
R Cannot take into account road, weather or
traffic conditions.
R Is only an aid.
You are responsible for the distance to the vehi-
cle in front, for vehicle speed, for braking in good
time and for staying in your lane.
Do not use Active Distance Assist DISTRONIC:
R In road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
R On icy or slippery roads; braking or acceler-
ating can cause the drive wheels to lose trac-
tion and the vehicle could then skid
R In poor visibility, e.g. due to fog, heavy rain or
snow
Active Distance Assist DISTRONIC may not
detect narrow vehicles driving in front, e.g.
motorcycles, or vehicles driving in a staggered
formation.
In particular, the detection of obstacles can be
impaired if:
R There is dirt on the sensors or anything else
covering the sensors
R There is snow or heavy rain
R There is interference by other radar sources
R There are strong radar reflections, for exam-
ple in parking garages
If Active Distance Assist DISTRONIC no longer
detects a vehicle in front, Distance Pilot
DISTRONIC may unexpectedly accelerate to the
speed stored.
This speed may:
R Be too high if you are driving in a turning lane
or an exit lane
R Be so high when driving in the right-hand lane
that you overtake vehicles in the left-hand
lane
R Be so high in the left lane that you pass vehi-
cles driving on the right If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever 0043
Activates or increases speed
0044 Activates or reduces speed
0087 Deactivates Active Distance Assist
DISTRONIC
0085 Activates at the current speed or last stored
speed
0083 Sets a specified minimum distance
Activating Active Distance Assist
DISTRONIC Activation conditions
To activate Active Distance Assist DISTRONIC,
the following conditions must be fulfilled:
R the engine must be started. It may take up to
two minutes of driving before Active Distance Assist DISTRONIC is ready for use.
R the electric parking brake must be released.
R ESP ®
must be active, but not intervening.
R the transmission must be in position 005B.
R the driver's door must be closed when you
shift from 005Dto005B or your seat belt must be
fastened.
R the front-passenger door and rear doors must
be closed.
R the Offroad Plus drive program must be deac-
tivated (vehicles with the Off-road Engineer-
ing Package).
R DSR must be deactivated.
R the vehicle must not skid. 174
Driving systemsDriving and parking