2019 MERCEDES-BENZ GLA Owners Manual

Important safety notes .................. 304
Information on driving .................... 304
Interchanging/changing ................ 325
Mounting a new wheel ................... 328
Removing a wheel.......................... 328
Storing ........................................... 326
Tightening torque ........................... 329
Wheel size/tire size ....................... 329
Wheels and tires
Changing a wheel.......................... 326
Window curtain air bag
Display message ............................ 211
Operation ......................................... 47
Windows
see Side windows
Windshield
Defrosting ...................................... 120
Windshield washer system
Adding washer fluid ....................... 276
Important safety notes .................. 338
Windshield wipers
Display message ............................ 228
Problem (malfunction) ................... 112
Rear window wiper........................ 110
Replacing the wiper blades ............ 110
Switching on/off........................... 109
Winter driving
Slippery road surfaces ................... 153
Snow chains .................................. 307
Winter operation
General notes ................................ 306
Winter tires
M+S tires....................................... 306
Wiper blades
Cleaning ......................................... 282
Important safety notes .................. 110
Replacing (rear window)................ 112
Wooden trim (cleaning instruc-
tions).................................................. 284
Workshop
see Qualified specialist workshop
Z
ZONE function
Switching on/off........................... 120
Index23

Introduction
The printed Operator's Manual provides infor-mation about the safe operation of your vehi-cle. The Digital Operator's Manual providescomprehensive and specifically adapted infor-mation on your vehicle's equipment and multi-media system. You can call up the DigitalOperator's Manual via the multimedia system.
iYou will not incur any costs when callingup the Digital Operator's Manual. The DigitalOperator's Manual works without connect-ing to the Internet.
There are three ways to access the topics ofthe Digital Operator's Manual:
RVisual search
The visual search allows you to explore yourvehicle "virtually". Starting from either thevehicle exterior view or interior view, youcan access many of the different topics cov-ered by the Digital Operator's Manual. Toaccess the vehicle interior section, selectthe "Vehicle interior" view.
RKeyword search
The keyword search allows you to search fora keyword by entering characters.
RContents
You can select individual sections in thecontents.
iThe Digital Operator's Manual is deactiva-ted for safety reasons while driving.
Operation
Calling up the Digital Operator's
Manual
XPress the

Protecting the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affec-
ted by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel
consumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer
need them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal
when starting the engine.
Rdo not warm up the engine when the vehi-
cle is stationary.
Rdrive carefully and maintain a safe dis-
tance from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each
gear only up to

have not been approved by Mercedes-Benz.This could lead to malfunctions in safety-rele-vant systems, e.g. the brake system. Use onlygenuine Mercedes-Benz parts or parts of equalquality. Only use tires, wheels and accessoriesthat have been specifically approved for yourvehicle.
Genuine Mercedes-Benz parts are subject tostrict quality control. Every part has been spe-cifically developed, manufactured or selectedfor and adapted to Mercedes-Benz vehicles.Therefore, only genuine Mercedes-Benz partsshould be used.
More than 300,000 different genuineMercedes-Benz parts are available forMercedes-Benz models.
All authorized Mercedes-Benz Centers main-tain a supply of genuine Mercedes-Benz partsfor necessary service and repair work. In addi-tion, strategically located parts delivery cen-ters provide quick and reliable parts service.
Always specify the vehicle identification num-ber (VIN) when ordering genuine Mercedes-Benz parts (Ypage 333).
Operator's Manual
Vehicle equipment
iThis Operator's Manual describes all mod-els and all standard and optional equipmentof your vehicle available at the time of thisOperator's Manual going to print. Country-specific differences are possible. Bear inmind that your vehicle may not feature allfunctions described here. This also appliesto safety-relevant systems and functions.The equipment in your vehicle may thereforediffer from that shown in the descriptionsand illustrations.
The original purchase agreement lists all sys-tems installed in your vehicle.
Should you have any questions concerningequipment and operation, please consult anauthorized Mercedes-Benz Center.
The Operator's Manual and MaintenanceBooklet are important documents and shouldbe kept in the vehicle.
Service and vehicle operation
Maintenance
Always bring the Maintenance Booklet withyou when taking the vehicle to an authorizedMercedes-Benz Center. Your customer serviceadvisor will enter every service into your Main-tenance Booklet on your behalf.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-gram offers technical help in the event of abreakdown. Calls to the toll-free RoadsideAssistance Hotline are answered by our agents24 hours a day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)(USA)
1-800-387-0100 (Canada)
For additional information, refer to theMercedes-Benz Roadside Assistance Programbrochure (USA) or the "Roadside Assistance"section in the Service and Warranty Booklet(Canada). You will find both in the vehicledocument wallet.
Change of address or change of own-
ership
In the event of a change of address, pleasesend us the "Notification of Address Change"in the Service and Warranty Booklet or simplycall the Mercedes-Benz Customer AssistanceCenter (USA) at the hotline number1-800-FOR-MERCedes (1-800-367-6372) orCustomer Service Center (Canada) at1-800-387-0100. This will assist us in contact-ing you in a timely manner should the needarise.
If you sell your Mercedes, please leave all liter-ature in the vehicle so that it is available to thenext owner.
If you have purchased a used car, please sendus the "Notification of Used Car Purchase" inthe Service and Warranty Booklet or simplycall the Mercedes-Benz Customer AssistanceCenter (USA) at the hotline number1-800-FOR-MERCedes (1-800-367-6372) orCustomer Service (Canada) at1-800-387-0100.
26Service and vehicle operation
Introduction

Operating safety
Declarations of conformity
USA:"The wireless devices of this vehiclecomply with Part 15 of the FCC Rules. Opera-tion is subject to the two following two condi-tions: 1) These devices may not cause harmfulinterference, and 2) These devices mustaccept any interference received, includinginterference that may cause undesired opera-tion. Changes or modifications not expresslyapproved by the party responsible for compli-ance could void the user’s authority to operatethe equipment."
Canada:"The wireless devices of this vehiclecomply with Industry Canada license-exemptRSS standard(s). Operation is subject to thefollowing two conditions: (1) These devicesmay not cause interference, and (2) Thesedevices must accept any interference, includ-ing interference that may cause undesiredoperation of the device."
Diagnostic connector
The diagnostics connection is only intendedfor the connection of diagnostic equipment ata qualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Only connect equipment to a diagnostics
connection in the vehicle, which is approved
for your vehicle by Mercedes-Benz.
GWARNING
Objects in the driver's footwell can restrict
the pedal travel or obstruct a depressed
pedal. The operating and road safety of the
vehicle is jeopardized. There is a risk of an
accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not
use loose floormats and do not place floor-
mats on top of one another.
!If the engine is switched off and equip-ment on the diagnostics connection is used,the starter battery may discharge.
Connecting equipment to the diagnostics con-nection can lead to emissions monitoringinformation being reset, for example. This maylead to the vehicle failing to meet the require-ments of the next emissions test during themain inspection.
Qualified specialist workshop
An authorized Mercedes-Benz Center is aqualified specialist workshop. It has the neces-sary specialist knowledge, tools and qualifica-tions to correctly carry out the work requiredon your vehicle. This is especially the case forwork relevant to safety.
Observe the notes in the Maintenance Book-let.
Always have the following work carried out atan authorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or oth-ers could fail to recognize certain dangers.Leave warning stickers in position.
Observe the following information when driv-ing your vehicle:
Rthe safety notes in this manual
Rtechnical data for the vehicle
Rtraffic rules and regulations
Rlaws and safety standards pertaining tomotor vehicles
Operating safety27
Introduction
Z

Information about the REACH decree
The REACH regulation (Regulation (EC) no.1907/2006, Article 33) lays down an informa-tion obligation for substances of very high con-cern (SVHC).
Daimler AG acts in good faith to avoid usingthese SVHCs and to allow the customer tohandle these substances safely. In accordancewith supplier information and internal productinformation from Daimler AG, SVHCs thataccount for more than 0.1 percent by weightof individual products in this vehicle areknown.
More detailed information can be found at thefollowing addresses:
Rhttp://www.daimler.com/reach(Germanversion)
Rhttp://www.daimler.com/reach/en(English version)
Problems with your vehicle
If you should experience a problem with yourvehicle, particularly one that you believe mayaffect its safe operation, we urge you to con-tact an authorized Mercedes-Benz Centerimmediately to have the problem diagnosedand rectified. If the problem is not resolved toyour satisfaction, please discuss the problemagain with an authorized Mercedes-Benz Cen-ter or, if necessary, contact us at one of thefollowing addresses.
In the USA
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Limited Warranty
!Observe the notes in this Operator's Man-ual regarding the correct operation of yourvehicle and possible damage to the vehicle.Damage to the vehicle which is caused by
violation of these notes is not covered bythe Mercedes-Benz implied warranty or thenew or used-vehicle warranty.
QR code for rescue card
The QR codes are secured in the fuel filler flapand on the opposite side on the B-pillar. In theevent of an accident, rescue services can usethe QR code to quickly find the appropriaterescue card for your vehicle. The current res-cue card contains the most important informa-tion about your vehicle in a compact form, e.g.the routing of the electric cables.
You can find more information underwww.mercedes-benz.de/qr-code.
Data storage
Data storage
A wide range of electronic components in yourvehicle contain data memories.
These data memories temporarily or perma-nently store technical information about:
Rthe vehicle's operating state
Rincidents
Rmalfunctions
In general, this technical information docu-ments the state of a component, a module, asystem or the surroundings.
These include, for example:
Roperating conditions of system components.For example, fluid levels
Rthe vehicle's status messages and those ofits individual components, e.g. number ofwheel revolutions/speed, deceleration inmovement, lateral acceleration, acceleratorpedal position
Rmalfunctions and defects in important sys-tem components, e.g. lights, brakes
Rvehicle reactions and operating conditionsin special driving situations, e.g. air bagdeployment, intervention of stability controlsystems
Rambient conditions, e.g. outside tempera-ture
28Data storage
Int roduction

This data is of an exclusively technical natureand can be used to:
Rassist in recognizing and rectifying malfunc-tions and defects
Ranalyze vehicle functions, e.g. after an acci-dent
Roptimize vehicle functions
The data cannot be used to trace the vehicle'smovements.
When your vehicle is serviced, technical infor-mation can be read from the event data mem-ory and malfunction data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranties
Rquality assurance
The vehicle is read out by employees of theservice network (including the manufacturer)using special diagnostic testers. More detailedinformation is obtained from it, if required.
After a malfunction has been rectified, theinformation is deleted from the malfunctionmemory or is continually overwritten.
When operating the vehicle, situations areconceivable in which this technical data, inconnection with other information (if neces-sary, under consultation with an authorizedexpert), could be traced to a person.
Examples include:
Raccident reports
Rdamage to the vehicle
Rwitness statements
Further additional functions that have beencontractually agreed upon with the customerallow certain vehicle data to be conveyed bythe vehicle as well. The additional functionsinclude, for example, vehicle location in caseof an emergency.
COMAND/Mercedes me connect
(Canada: TELEAID)
If the vehicle is equipped with COMAND orMercedes me connect, additional data aboutthe vehicle's operation, the use of the vehiclein certain situations, and the location of thevehicle is compiled through COMAND or theMercedes me connect system.
For additional information, please refer to theCOMAND User Manual or Digital Operator'sManual and/or the Mercedes me connectTerms and Conditions.
Event data recorders
USA only:
This vehicle is equipped with an event datarecorder (EDR). This vehicle is equipped withan event data recorder (EDR). The main pur-pose of an EDR is to record, in certain crash ornear crash-like situations, such as an air bagdeployment or hitting a road obstacle, datathat will assist in understanding how a vehi-cle's systems performed. The EDR is designedto record data relating to vehicle dynamicsand safety systems for a short period of time,typically 30 seconds or less.
The EDR in this vehicle is designed to recordsuch data as:
RHow various systems in your vehicle wereoperating
RWhether or not the driver and passengersafety belts were buckled/fastened
RHow far (if at all) the driver was depressingthe accelerator and/or brake pedal; and,
RHow fast the vehicle was traveling
These data can help provide a better under-standing of the circumstances in whichcrashes and injuries occur. NOTE: EDR dataare recorded by your vehicle only if a non-triv-ial crash situation occurs; no data are recor-ded by the EDR under normal driving condi-tions and no personal data (e.g. name, gender,age and crash location) are recorded. How-ever, other parties, such as law enforcementcould combine the EDR data with the type ofpersonally identifying data routinely acquiredduring a crash investigation.
Access to the vehicle and/or the EDR is nee-ded to read data that is recorded by an EDR,and special equipment is required. In additionto the vehicle manufacturer, other parties thathave the special equipment, such as lawenforcement, can read the information byaccessing the vehicle or the EDR.
EDR data may be used in civil and criminalmatters as a tool in accident reconstruction,accident claims and vehicle safety. Since theCrash Data Retrieval CDR tool that is used toextract data from the EDR is commercially
Data storage29
Introduction
Z

available, Mercedes-Benz USA, LLC ("MBUSA")expressly disclaims any and all liability arisingfrom the extraction of this information byunauthorized Mercedes-Benz personnel.
MBUSA will not share EDR data with otherswithout the consent of the vehicle owners or,if the vehicle is leased, without the consent ofthe lessee. Exceptions to this representationinclude responses to subpoenas by lawenforcement; by federal, state or local govern-ment; in connection with or arising out of liti-gation involving MBUSA or its subsidiaries andaffiliates; or, as required by law.
Warning: The EDR is a component of theRestraint System Module. Tampering with,altering, modifying or removing the EDR com-ponent may result in a malfunction of theRestraint System Module and other systems.
State laws or regulations regarding EDRs thatconflict with federal regulation are pre-emp-ted. This means that in the event of such con-flict, the federal regulation governs. As of Feb-ruary 2013, 13 states have enacted laws relat-ing to EDRs.
Information on copyright
General information
Information on license for free and open-source software used in your vehicle and itselectronic components is available on the fol-lowing website:
http://www.mercedes-benz.com/opensource
Registered trademarks
RBluetooth®is a registered trademark ofBluetooth SIG Inc.
RDTS™ is a registered trademark of DTS, Inc.
RDolby®and MLP™ are registered trade-marks of DOLBY Laboratories.
RBabySmart™, ESP®and PRE-SAFE®are reg-istered trademarks of Daimler AG.
RHomeLink®is a registered trademark ofJohnson Controls.
RiPod®and iTunes®are registered trade-marks of Apple Inc.
RLogic7®is a registered trademark of Har-man International Industries.
RMicrosoft®and Windows media®are regis-tered trademarks of Microsoft Corporation.
RSIRIUS®is a registered trademark of SiriusXM Radio Inc.
RHD Radio™ is a registered trademark ofiBiquity Digital Corporation.
RGracenote®is a registered trademark ofGracenote, Inc.
RZAGAT Survey®and related brands are reg-istered trademarks of Zagat Survey, LLC.
30Information on copyright
Introduction