2019 MERCEDES-BENZ GLA ignition

the system is not operational. Contact anauthorized Mercedes-Benz Center or call1-800-FOR-MERCedes (in the USA) or1-800-387-0100 (in Canada).
ATA (anti-theft alarm system)
XTo arm:lock the vehicle with the SmartKeyor KEYLESS-GO.Indicator lampCflashes. The alarm systemis armed after approximately 15 seconds.
XTo disarm:unlock the vehicle with theSmartKey or KEYLESS-GO.
or
XInsert the SmartKey into the ignition lock.
A visual and audible alarm is triggered if thealarm system is armed and you open:
Ra door
Rthe vehicle with the mechanical key
Rthe tailgate
Rthe hood
XTo switch the alarm off with the Smart-Key:press the6or7button on theSmartKey.The alarm is stopped.
or
XVehicles with KEYLESS-GO start-func-tion or KEYLESS-GO:remove the Start/Stop button from the ignition lock(Ypage 125).
XInsert the SmartKey into the ignition lock.The alarm is stopped.
XTo stop the alarm using KEYLESS-GO:grasp the outside door handle. The Smart-Key must be outside the vehicle.The alarm is stopped.
or
XPress the Start/Stop button on the dash-board. The SmartKey must be inside thevehicle.The alarm is stopped.
The alarm is not stopped, even if you close theopen door that triggered it, for example.
iIf the alarm stays on for more than30 seconds, the Mercedes me connectemergency call system automatically sendsa message to the Customer Center. This isdone either by text message or data con-nection.
The emergency call system sends the mes-sage or data provided that:
Ryou have subscribed to the Mercedes meconnect service
Rthe Mercedes me connect service hasbeen activated properly
Rthe necessary mobile phone network isavailable
68Protection against theft
Safety

SmartKey
Important safety notes
GWARNING
If children are left unsupervised in the vehi-
cle, they could:
Roperate the vehicle's equipment
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake
Rshift the automatic transmission out of
park position]
Rstart the engine
There is a risk of an accident and injury.
Never leave children or animals unattended
in the vehicle.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. This
also applies for the Digital Vehicle Key if the
"Digital Vehicle Key" function is activated via
Mercedes me connect.
GWARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This
could cause the engine to be switched off.
There is a risk of an accident.
Do not attach any heavy or large objects to
the SmartKey. Remove any bulky key rings
before inserting the SmartKey into the igni-
tion lock.
!Keep the SmartKey away from strong mag-netic fields. Otherwise, the remote controlfunction could be affected.
Strong magnetic fields can occur in thevicinity of powerful electrical installations.
Do not keep the SmartKey:
Rwith electronic devices, e.g. a mobile phoneor another SmartKey
Rwith metallic objects, e.g. coins or metal foil
Rinside metallic objects, e.g. a metal case
Vehicles with KEYLESS-GO start function:do not keep the SmartKey in the cargo com-
partment. Otherwise, the SmartKey may notbe detected, e.g. when starting the engineusing the Start/Stop button.
SmartKey functions
C7To lock the vehicle
DTTo open the tailgate

XTo close the tailgate automatically fromoutside the vehicle:if the SmartKey islocated in the immediate vicinity of the vehi-cle, press theTbutton on the SmartKey(Ypage 79).When the tailgate closes you can thenrelease the button.
KEYLESS-GO
General notes
Bear in mind that the engine can be started byany of the vehicle occupants if there is aSmartKey in the vehicle.
Locking and unlocking
You can start, lock or unlock the vehicle usingKEYLESS-GO. To do this, you only need carrythe SmartKey with you. You can combine thefunctions of KEYLESS-GO with those of a con-ventional SmartKey. Unlock the vehicle byusing KEYLESS-GO, for instance, and lock itusing the7button on the SmartKey.
The driver's door and the door at which thehandle is used, must both be closed. TheSmartKey must be outside the vehicle. Whenlocking or unlocking with KEYLESS-GO, thedistance between the SmartKey and the corre-sponding door handle must not be greaterthan three feet (one meter).
A check which periodically establishes a radioconnection between the vehicle and theSmartKey determines whether a valid Smart-Key is in the vehicle. This occurs, for example:
Rwhen starting the engine
Rwhile driving
Rwhen the external door handles are touched
Rduring convenience closing
XTo unlock the vehicle:touch the inner sur-face of the door handle.
XTo lock the vehicle:touch sensor sur-faceCorD.
Make sure that you do not touch the innersurface of the door handle.
XConvenience closing feature:touchrecessed sensor surfaceDfor an extendedperiod.
Further information on the convenienceclosing feature (Ypage 85).
XTo unlock the tailgate:pull tailgate han-dleC.
Deactivating and activating
If you do not intend to use the vehicle for alonger period of time, you can deactivate KEY-LESS-GO. The SmartKey will then use very lit-tle power, thereby conserving battery power.For the purposes of activation/deactivation,the vehicle must not be nearby.
XTo deactivate:press the7button onthe SmartKey twice in rapid succession.The indicator light on the SmartKey flashestwice briefly then one long flash, then KEY-LESS-GO is deactivated (Ypage 72).
XTo activate:press any button on the Smart-Key.
or
XInsert the SmartKey into the ignition lock.KEYLESS-GO and all of its associated fea-tures are available again.
70SmartKey
Opening and closing

KEYLESS-GO start function
General notes
Bear in mind that the engine can be started byany of the vehicle occupants if there is aSmartKey in the vehicle.
Changing the settings of the locking
system
You can change the settings of the lockingsystem. This means that only the driver's doorand the fuel filler flap are unlocked when thevehicle is unlocked. This is useful if you fre-quently travel on your own.
XTo change the setting:press and hold the6and7buttons simultaneously forapproximately six seconds until the batteryindicator lamp flashes twice (Ypage 72).
If the setting of the locking system is changedwithin the signal range of the vehicle, pressingthe7or6button:
Rlocks or
Runlocks the vehicle
The SmartKey now functions as follows:
XTo unlock:press the6button once.
XTo unlock centrally:press the6buttontwice.
XTo lock centrally:press the7button.
The KEYLESS-GO function is changed as fol-lows:
XTo unlock the driver's door:touch theinner surface of the door handle on the driv-er's door.
XTo unlock centrally:touch the inner sur-face of the door handle on the front-passenger door or the rear door.
XTo lock centrally:touch the outer sensorsurface on one of the door handles.
XTo restore the factory settings:press andhold the6and7buttons simultane-ously for approximately six seconds until thebattery check lamp flashes twice(Ypage 72).
Mechanical key
General notes
If the vehicle can no longer be locked orunlocked with the SmartKey or KEYLESS-GO,use the mechanical key.
If you use the mechanical key to unlock andopen the driver's door or the trunk lid, theanti-theft alarm system will be triggered(Ypage 68).
There are several ways to turn off the alarm:
XTo deactivate the alarm with the key:press the6or7button on the key.
or
XInsert the SmartKey into the ignition lock.
or
XTo deactivate the alarm with KEYLESS-GO:press the Start/Stop button in the igni-tion lock. The SmartKey must be in the vehi-cle.
or
XLock or unlock the vehicle using KEYLESS-GO. The SmartKey must be outside the vehi-cle.
If you unlock the vehicle using the mechanicalkey, the fuel filler flap will not be unlockedautomatically.
XTo unlock the fuel filler flap:insert theSmartKey into the ignition lock.
Removing the mechanical key
SmartKey71
Opening and closing
Z

ProblemPossible causes/consequences andPPSolutions
You can no longer lockor unlock the vehicleusing KEYLESS-GO.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 72) and replace it if neces-sary (Ypage 72).
If this does not work:
XUnlock (Ypage 76) or lock (Ypage 77) the vehicle using themechanical key.
There is interference from a powerful source of radio waves.
XUnlock (Ypage 76) or lock (Ypage 77) the vehicle using themechanical key.
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of theSmartKey.
XHave the vehicle and SmartKey checked at a qualified specialistworkshop.
If the vehicle can also not be locked/unlocked using the remotecontrol function:
XUnlock (Ypage 76) or lock (Ypage 77) the vehicle using themechanical key.
XHave the vehicle and SmartKey checked at a qualified specialistworkshop.
The engine cannot bestarted using the Smart-Key.
The on-board voltage is too low
XSwitch off non-essential consumers, e.g. seat heating or interiorlighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary(Ypage 294).
or
XJump-start the vehicle (Ypage 295).
or
XConsult a qualified specialist workshop.
The engine cannot bestarted using the Start/Stop button. The Smart-Key is in the vehicle.
The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 72) and replace it if neces-sary (Ypage 72).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
74SmartKey
Opening and closing

XTo unlock:press buttonC.
XTo lock:press buttonD.If all the doors and the tailgate are closed,the vehicle locks.
Meanwhile, the fuel filler flap will not belocked or unlocked.
You cannot unlock the vehicle centrally fromthe inside if the vehicle has been locked withthe SmartKey or KEYLESS-GO.
You can open a door from inside the vehicleeven if it has been locked. You can open therear doors from inside the vehicle unless theyare secured by the child-proof lock(Ypage 59).
If the vehicle has previously been locked withthe SmartKey from the outside, opening a doorfrom the inside will trigger the anti-theft alarmsystem. Switch off the alarm (Ypage 68).
If a locked door is opened from the inside, theprevious unlock status of the vehicle will betaken into consideration if:
Rthe vehicle was locked using the lockingbutton for the central locking, or
Rif the vehicle was locked automatically
The vehicle will be fully unlocked if it had pre-viously been fully unlocked. If only the driver'sdoor had been previously unlocked, only thedoor which has been opened from the inside isunlocked.
Automatic locking feature
XTo deactivate:press and hold buttonCforapproximately five seconds until a tonesounds.
XTo activate:press and hold buttonDforapproximately five seconds until a tonesounds.
If you press one of the two buttons and do nothear a tone, the relevant setting has alreadybeen selected.
The vehicle is locked automatically when theignition is switched on and the wheels areturning.
You could therefore lock yourself out if:
Rthe vehicle is being pushed
Rthe vehicle is being towed
Rthe vehicle is on a roller dynamometer
You can also switch the automatic lockingfunction on and off using the on-board com-puter (Ypage 199).
Unlocking the driver's door (mechan-
ical key)
If the vehicle can no longer be locked orunlocked with the SmartKey or KEYLESS-GO,use the mechanical key.
If you use the mechanical key to unlock andopen the driver's door, the anti-theft alarmsystem will be triggered. Switch off the alarm(Ypage 68).
XTake the mechanical key out of the Smart-Key (Ypage 71).
XInsert the mechanical key into the lock ofthe driver's door as far as it will go.
76Doors
Opening and closing

The opening dimensions of the tailgate can befound in the "Vehicle data" section(Ypage 339).
Opening and closing automatically
You can open the tailgate from the driver'sseat when the vehicle is stationary andunlocked.
It is only possible to close the tailgate from thedriver's seat on vehicles with the EASY-PACKtailgate.
XTo open:pull remote operating switch forthe tailgateCuntil the tailgate opens.
XTo close:turn the SmartKey to positionGorHin the ignition lock (Ypage 125).
XPress and hold the remote operating switchfor tailgateCuntil the tailgate is com-pletely closed.
Limiting the opening angle of the
tailgate
General notes
!Make sure there is sufficient clearance toopen the tailgate fully when setting theopening angle. The tailgate could otherwisebe damaged. Ideally, set the opening angleoutside.
You can limit the opening angle of the tailgate.This could be useful, for example, if there isinsufficient space above the tailgate. It is pos-sible to limit the tailgate in the top half of itsopening range.
To open the tailgate fully, pull the handle onthe outside of the tailgate again after it hasstopped automatically. This does not deletethe stored position.
Activating
XTo open the tailgate:pull the handle on thetailgate.
XTo stop the opening procedure at thedesired position:
Rpress the closing button in the tailgate, or
Rpull the handle on the outside of the tail-gate again, or
Rpress the tailgate button on the SmartKey
XTo store the position:press and hold theclosing button on the tailgate until you heara short tone.The opening angle limiter is activated. Thetailgate will now stop in the stored positionwhen opening.
Deactivating
XPress and hold the closing button on thetailgate until two short tones sound.
Tailgate emergency release
General notes
!The tailgate swings upwards and to therear when opened. Therefore, make surethat there is sufficient clearance above andbehind the tailgate.
The opening dimensions of the tailgate can befound in the "Vehicle data" section(Ypage 339).
If the tailgate can no longer be unlocked:
Rusing the SmartKey, or
Rusing the remote operating switch on thedoor control panel
Use the emergency release inside the tailgate.
You can reach the emergency release via thecargo compartment.
82Cargo compartment
Opening and closing

XMake sure that all the side windows areclosed.
XMake sure that all the side windows and thepanorama roof with power tilt/sliding panelare closed.
On vehicles with a panorama roof with powertilt/sliding panel:
XTouch recessed sensor surfaceCon thedoor handle again until the roller sunblind ofthe panorama roof with power tilt/slidingpanel closes.
XTo interrupt convenience closing:releaserecessed sensor surfaceCon the doorhandle.
Resetting the side windows
If a side window can no longer be closed fully,you must reset it.
XClose all the doors.
XTurn the SmartKey to positionGorHinthe ignition lock (Ypage 125).
XPull the corresponding switch on the doorcontrol panel until the side window is com-pletely closed (Ypage 84).
XHold the switch for an additional second.
If the side window opens again slightly:
XImmediately pull the corresponding switchon the door control panel until the side win-dow is completely closed (Ypage 84).
XHold the switch for an additional second.
XIf the respective side window remainsclosed after the button is released, then ithas been set correctly. If this is not thecase, repeat the steps above.
Problems with the side windows
GWARNING
If you close a side window again immediately after it has been blocked or reset, the side win-
dow closes with increased or maximum force. The reversing feature is then not active. Parts of
the body could be trapped in the closing area in the process. This poses an increased risk of
injury or even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process,
release the switch or push the switch again to reopen the side window.
86Side windows
Opening and closing