The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center service provider.
ROnthe basis ofthe call,the service providerdecides whether it is necessarytocallres‐cueteams and/orthe policetothe accidentsite.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
Ending an unintentional emergency call
Select vonthe multifunctionsteeringwheel. Depress buttonfor several seconds.
Data transfer ofthe Mercedes-Benz emer‐gency call system
Intheevent of an automatic or manual emer‐gency callthefollowing data is transmitted,forexample:
RVehicle's GPS position data
RGPS position data ontheroute (afew300feet(hundred meters) beforethe inci‐dent)
RDirection of travel
RVehicle identification number
RVehicle drive type
RNumber of people determinedtobe inthevehicle
RWhether Mercedes me connect isavailableor not
RWhetherthe emergency callwas initiatedmanually or automatically
RTime ofthe accident
RLanguage setting onthe multimedia system
Data transmitted isvehicle information.For anyquestions aboutthe collection, use and sharingofthe eCall system data, please contact MBU‐SA's Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC's CustomerAssistance Center at 1-800-387-000.
Customerrequestsfor covered informationshould be submitted viathe samechannels.
For accident clarification purposes,thefollowingmeasures can betaken uptoan hour aftertheemergency call has been initiated:
RThe currentvehicle position can be called up
RAvoice connectiontothevehicle occupantscan be established
Multimedia system323