Basic Operating Principles
•Do not use SLIPPERY, DEEPCONDITIONS or SLOW CLIMB on dry,hard surfaced roads. Doing so producesexcessive noise, increases tire wear andmay damage drive components. The 4X4system in these modes is only intendedfor consistently slippery or loosesurfaces.
•Drive slower in strong crosswinds whichcan affect the normal steeringcharacteristics of your vehicle.
•When driving your vehicle on surfacesmade slippery by loose sand, water,gravel, snow or ice, proceed with care.
If Your Vehicle leaves the Road
If your vehicle leaves the road, reduce yourvehicle speed and avoid severe braking.When your vehicle speed has been reducedease your vehicle back onto the road. Donot turn the steering wheel sharply whenreturning your vehicle to the road.
It may be safer to stay on the shoulder of theroad and slow down gradually beforereturning to the road. You may lose controlif you do not slow down or if you turn thesteering wheel too sharply or abruptly.
It may be less risky to strike small objects,such as freeway reflectors, with minordamage to your vehicle rather than attempta sudden return to the road which couldcause your vehicle to slide sideways out ofcontrol or roll over. Remember, your safetyand the safety of others should be yourprimary concern.
If your vehicle gets stuck
WARNING: Do not spin the wheelsat over 34 mph (55 km/h). The tires mayfail and injure a passenger or bystander.
Note:Do not rock your vehicle if the engineis not at normal operating temperature,damage to the transmission may occur.
Note:Do not rock your vehicle for more thana minute, damage to the transmission andtires may occur or the engine may overheat.
If your vehicle gets stuck in mud or snow itmay be rocked out by shifting betweenforward and reverse gears, stoppingbetween shifts, in a steady pattern. Presslightly on the accelerator in each gear.
Emergency Maneuvers
In an unavoidable emergency situationwhere a sudden sharp turn must be made,remember to avoid over-driving your vehicle(i.e. turn the steering wheel only as rapidlyand as far as required to avoid theemergency). Excessive steering can resultin loss of vehicle control. Apply smoothpressure to the accelerator pedal or brakepedal when changes in vehicle speed arerequired. Avoid abrupt steering, accelerationand braking. This could result in an increasedrisk of vehicle roll over, loss of vehicle controland personal injury. Use all available roadsurface to bring your vehicle to a safedirection of travel.
In the event of an emergency stop, avoidskidding the tires and do not attempt anysharp steering wheel movements.
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Four-Wheel Drive (If Equipped)
When climbing a steep slope or hill, start ina lower gear rather than downshifting to alower gear from a higher gear once theascent has started. This reduces strain onthe engine and the possibility of stalling.
If your vehicle stalls, do not try to turn aroundbecause this could cause vehicle roll over.It is better to reverse back to a safe location.
Apply just enough power to the wheels toclimb the hill. Too much power causes thetires to slip, spin or lose traction, resulting inloss of vehicle control.
Descend a hill in the same gear you woulduse to climb up the hill to avoid excessivebrake application and brake overheating. Donot descend in neutral. Disengage overdriveor move the transmission selector lever to alower gear. When descending a steep hill,avoid sudden hard braking as you could losecontrol. The front wheels have to be turningin order to steer your vehicle.
If your vehicle has anti-lock brakes, apply thebrakes steadily. Do not pump the brakes.
Driving on Snow and Ice
WARNING: If you are driving inslippery conditions that require tire chainsor cables, then it is critical that you drivecautiously. Keep speeds down, allow forlonger stopping distances and avoidaggressive steering to reduce the chancesof a loss of vehicle control which can leadto serious injury or death. If the rear endof your vehicle slides while cornering, steerin the direction of the slide until you regaincontrol of your vehicle.
Note:Excessive tire slippage can causetransmission damage.
Four-wheel drive vehicles have advantagesover two-wheel drive vehicles in snow andice but can skid like any other vehicle.Should you start to slide when driving onsnowy or icy roads, turn the steering wheelin the direction of the slide until you regaincontrol.
Avoid sudden applications of power andquick changes of direction on snow and ice.Apply the accelerator slowly and steadilywhen starting from a full stop.
Avoid sudden braking. Although a four-wheeldrive vehicle may accelerate better than atwo-wheel drive vehicle in snow and ice, itdoes not stop any faster as braking occursat all four wheels. Do not becomeoverconfident in any road condition.
Make sure you allow sufficient distancebetween you and other vehicles for stopping.Drive slower than usual and consider usingone of the lower gears. In emergencystopping situations, apply the brake steadily.Do not pump the brake pedal. See Hints onDriving With Anti-Lock Brakes (page 226).
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Note:If you drive your vehicle less than 2 ft(0.5 m) or greater than 5 ft (1.5 m) away fromother parked vehicles, the system may notbe able to detect an available parkingspace.
When the system detects a suitable space,a message displays and a tone sounds. Stopyour vehicle and follow the onscreeninstructions. If your vehicle is moving veryslowly, you may have to move forward ashort distance before the system is ready topark.
Note:You must observe that the space thesystem selects remains clear of obstructionsat all times during the maneuver.
Note:The system always offers the lastparking space it detects. For example, if yourvehicle detects multiple spaces when youare driving, it offers the last one.
Note:If the vehicle speed is greater thanapproximately 22 mph (35 km/h), the systemshows a message to instruct you to reducethe vehicle speed.
Automatically Steering into a ParallelParking Space
When you shift into reverse (R), with yourhands off the steering wheel and nothingobstructing its movement, your vehicle steersitself into the space. The system displaysinstructions to move your vehicle backwardand forward in the space.
Note:If the vehicle speed exceedsapproximately 6 mph (9 km/h), you interruptthe maneuver, or the system switches off,you must take full control of your vehicle.
Note:If the system detects an object is veryclose to your vehicle and it may be unsafeto continue the maneuver, it may instruct youto stop your vehicle. The system may notprovide any further instruction. Steeringassistance continues to operate but youmust decide if it is safe to continue themaneuver.
When you believe your vehicle is correctlyparked, or a solid tone sounds and aninformation message appears, bring yourvehicle to a complete stop.
When the Active Park Assist maneuver iscomplete, a tone sounds and an informationmessage appears.
Note:You are responsible for checking howyour vehicle is parked and making anynecessary corrections before leaving yourvehicle.
Deactivating Active Park Assist
You can manually deactivate the system by:
•Pressing the Active Park Assist buttonduring an active maneuver.
•Grabbing the steering wheel during anactive maneuver.
•Driving above 22 mph (35 km/h) for 30seconds when searching for a parkingspace.
•Driving above 31 mph (50 km/h).
•Driving above 6 mph (9 km/h) during anactive maneuver.
•Switching the traction control system off.
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Certain vehicle conditions may alsodeactivate the system, for example:
•The traction control system activates orfails.
•The anti-lock brake system activates orfails.
If the system malfunctions, a messageappears and a tone sounds. Have yourvehicle checked as soon as possible.
Perpendicular Parking
The system detects available perpendicularparking spaces and steers your vehicle intothe space. You control the accelerator,gearshift and brakes. The system visuallyand audibly guides you into a perpendicularparking space.
Press the button twice to searchfor a parking space.
When the vehicle speed is less than 19 mph(30 km/h), the system scans both sides ofyour vehicle for an available parking space.A message and a graphic appear in theinformation display to indicate the system issearching for a parking space. Use thedirection indicator lever to search for aparking space on the driver or passengerside of your vehicle.
Note:The system scans both sides of yourvehicle and offers parking spaces one sideat a time if you do not use the directionindicator.
Note:The system defaults to the passengerside if you do not use the direction indicator.
Drive your vehicle approximately 3 ft (1 m)and perpendicular to the other parkedvehicles when searching for a parking space.
Note:If you drive your vehicle less than 2 ft(0.5 m) or greater than 5 ft (1.5 m) away fromother parked vehicles, the system may notbe able to detect an available parkingspace.
When the system detects a suitable space,a message displays and a tone sounds. Stopyour vehicle and follow the onscreeninstructions. If your vehicle is moving veryslowly, you may have to move forward ashort distance before the system is ready topark.
Note:You must observe that the space thesystem selects remains clear of obstructionsat all times during the maneuver.
Note:The system always offers the lastdetected parking space. For example, if yourvehicle detects multiple spaces when youare driving, it offers the last one.
Note:If the vehicle speed is greater thanapproximately 19 mph (30 km/h), the systemshows a message to instruct you to reducethe vehicle speed.
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•You can change your sticker location bygoing into the Towing menu, selectingtrailer options, selecting change trailersettings and then selecting the changesticker option. The previous sticker mustbe removed. ONLY ONE STICKERSHOULD BE PLACED ON THE TRAILERFOR CORRECT SYSTEM FUNCTION.
•The camera system uses the enteredmeasurements to help locate the sticker.Inaccurate measurements will reduce thesystem’s ability to locate the sticker.Check the measurements entered intothe system are correct. Refer to the step4 of Pro trailer backup Assist setup forinstructions on measurements.
•You can change your measurement bygoing into the Towing menu, selectingtrailer options, selecting change trailersetting and then selecting the changesticker option. Disregard the prompt toremove this sticker and continue to thenext step if you only plan to update themeasurements for the current stickerlocation.
System will not backup straight:
•Factors such as the drawbar connectionto the hitch receiver, road camber, roadgrade and compliance in the trailersuspension can influence how straightthe system is able to back your trailerwhen the knob is not turned. You cancompensate for the trailer drifting to theright or left by slowly turning the ProTrailer Backup Assist knob until the traileris following your desired path and thenholding the knob in that position. If youwould like to recalibrate the system forstraight backing, you can do so with thefollowing procedure.
•Go into the Towing menu, select traileroptions, select change trailer setting andthen select the change sticker option.Your saved measurements will bedisplayed. Do not change them butcontinue to confirm measurements. Onceyou confirm the measurements, thesystem will then prompt you to performthe calibration procedure.
System consistently shows Stop Now Maxtrailer angle reached warning:
•The system uses your measurements todetermine sticker position and establishsystem limits. Accurate sticker placementand trailer measurements will provide thebest system performance. If you areconsistently receiving this warning it islikely there is an issue with stickerplacement or the entered measurements.Make sure that the sticker is placedcorrectly based on steps 3 and themeasurements were made correctlyaccording to Step 4. The troubleshootingguide for trailer measurements can alsobe reviewed for help in makingmeasurements.
•To change sticker location or changetrailer measurements, go into the Towingmenu, select trailer options, selectchange trailer setting and then select thechange sticker option.
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Towing
GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline provides warranty service, werecommend you return to your sellingauthorized dealer who wants to ensure yourcontinued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorized toperform all warranty repairs. This means that,depending on the warranty repair needed,you may have to take your vehicle to anotherauthorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicle tothe authorized dealer. Repairs are madeusing Lincoln or Motorcraft parts, orremanufactured or other parts that areauthorized by Lincoln.
Away From Home
If you are away from home when your vehicleneeds service, contact the Lincoln ClientRelationship Center or use the onlineresources listed below to find the nearestauthorized dealer.
In the United States:
Mailing address
Lincoln Motor CompanyClient Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-521-4140TDD for the hearing impaired:1-800-232-5952
Web Address
www.LincolnOwner.com
These are some of the items that can befound online:
•United States dealer locator by DealerName, City, State or ZIP Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Lincoln Extended Service Plans.
•Lincoln Original Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship CentreLincoln Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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Web Address
www.LincolnCanada.com
Online Resources
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you are receiving,follow these steps:
1. Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3. If you require assistance or clarificationon Lincoln Motor Company policies,please contact the Lincoln ClientRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Client RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states, you must directly notifyLincoln in writing before pursuing remediesunder your state’s warranty laws. Lincoln isalso allowed a final repair attempt in somestates.
In the United States, a warranty dispute mustbe submitted to the BBB AUTO LINE beforetaking action under the Magnuson-MossWarranty Act, or to the extent allowed bystate law, before pursuing replacement orrepurchase remedies provided by certainstate laws. This dispute handling procedureis not required prior to enforcing statecreated rights or other rights which areindependent of the Magnuson-MossWarranty Act or state replacement orrepurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’s applicableexpress warranty after a reasonable numberof attempts, the manufacturer shall berequired to either replace the vehicle withone substantially identical or repurchase the
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vehicle and reimburse the buyer in anamount equal to the actual price paid orpayable by the consumer (less a reasonableallowance for consumer use). The consumerhas the right to choose whether to receivea refund or replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has had areasonable number of attempts to conformthe vehicle to its applicable expresswarranties if, within the first 18 months ofownership of a new vehicle or the first18,000 mi (29,000 km), whichever occursfirst:
1. Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2. Four or more repair attempts are madeon the same nonconformity (a defect orcondition that substantially impairs theuse, value or safety of the vehicle) OR
3.The vehicle is out of service for repair ofnonconformities for a total of more than30 calendar days (not necessarily all atone time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of the needfor the repair of the nonconformity at thefollowing address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferred byCalifornia Civil Code Section 1793.22(b). Youare also required to use BBB AUTO LINEbefore exercising rights or seeking remediescreated by the Federal Magnuson-MossWarranty Act, 15 U.S.C. sec. 2301 et seq. Ifyou choose to seek redress by pursuingrights and remedies not created by CaliforniaCivil Code Section 1793.22(b) or theMagnuson-Moss Warranty Act, resort to BBBAUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU
(BBB) AUTO LINE PROGRAM (U.S.
ONLY)
Your satisfaction is important to Ford MotorCompany and to your dealer. If a warrantyconcern has not been resolved using thethree-step procedure outlined earlier in thischapter in the Getting the Services you needsection, you may be eligible to participate inthe BBB AUTO LINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration. Duringmediation, a representative of the BBB willcontact both you and Ford Motor Companyto explore options for settlement of the claim.If an agreement is not reached duringmediation or you do not want to participatein mediation, and if your claim is eligible, youmay participate in the arbitration process. Anarbitration hearing will be scheduled so thatyou can present your case in an informalsetting before an impartial person. Thearbitrator will consider the testimonyprovided and make a decision after thehearing.
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Customer Assistance