
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display).
Holes and slots in the tail pipe to make sure they are functional and clear of debris.
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
506
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Scheduled Maintenance

SUNA Products and/or Services are intendedas an aid to personal motoring and travelplanning, and do not provide comprehensiveor accurate information on all occasions. Onoccasions, you may experience additionaldelay as a result of using SUNA Productsand/or Services. You acknowledge that it isnot intended, or suitable, for use inapplications where time of arrival or drivingdirections may impact the safety of the publicor yourself.
4. Use of SUNA Products and Serviceswhile driving
You, and other authorised drivers of thevehicle in which SUNA Products and/orServices are available or installed and active,remain at all times responsible for observingall relevant laws and codes of safe driving.In particular, you agree to only activelyoperate SUNA Products and/or Serviceswhen the Vehicle is at a complete stop andit is safe to do so.
5. Service Continuity and Reception of theSUNA Traffic Channel
We will use reasonable endeavours toprovide the SUNA Traffic Channel 24 hoursa day, 365 days a year. The SUNA TrafficChannel may occasionally be unavailable fortechnical reasons or for plannedmaintenance. We will try to performmaintenance at times when congestion islight. We reserve the right to withdraw SUNAProducts and/or Services at any time.
Also, we cannot assure the uninterruptedreception of the SUNA Traffic ChannelRDS-TMC signal at any particular location.
6. Limitation of Liability
Neither Intelematics (nor its suppliers or themanufacturer of your device (the“Suppliers”)) shall be liable to you or to anythird party for any damages either direct,indirect, incidental, consequential orotherwise arising out of the use of or inabilityto use SUNA Products and/or Services evenif Intelematics or a Supplier has been advisedof the possibility of such damages. You alsoacknowledge that the neither Intelematicsnor any Supplier guarantees nor make anywarranties that relate to the availability,accuracy or completeness of SUNA Products
and/or Services, and to the extent which itis lawful to do so, both Intelematics and eachSupplier excludes any warranties whichmight otherwise be implied by any State orFederal legislation in relation to SUNAProducts and/or Services.
7. Please Note
Great care has been taken in preparing thismanual. Constant product development maymean that some information is not entirelyup-to-date. The information in this documentis subject to change without notice.
TYPE APPROVALS
Radio Frequency Certification Logosfor Tire Pressure Monitoring Sensor(s)
571
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AppendicesE207816

A
A/CSee: Climate Control..........................................136
About This Manual............................................7ABSSee: Brakes...........................................................192
ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................193
Accessories...................................................499Exterior Style.......................................................499Interior Style.........................................................499Lifestyle.................................................................499Peace of Mind.....................................................499
AccessoriesSee: Replacement Parts Recommendation.....13
ACCSee: Using Adaptive Cruise Control..............218
Active Park Assist........................................205Using Active Park Assist..................................206
Adaptive Headlamps......................................91System Check........................................................92
Adjusting the Headlamps............................316Horizontal Aim Adjustment...............................317Vertical Aim Adjustment....................................316
Adjusting the Steering Wheel - VehiclesWith: Manual Adjustable SteeringColumn...........................................................80Adjusting the Steering Wheel - VehiclesWith: Power Adjustable SteeringColumn...........................................................80End of Travel Position...........................................81Memory Feature.....................................................81
AFSSee: Adaptive Headlamps...................................91
Airbag Disposal...............................................56Air ConditioningSee: Climate Control..........................................136
Air FilterSee: Changing the Engine Air Filter...............317
AlarmSee: Anti-Theft Alarm...........................................78
All-Wheel Drive..............................................183Ambient Lighting.............................................94Adjusting the Brightness.....................................94Changing the Color..............................................94Switching Ambient Lighting Off........................94Switching Ambient Lighting On........................94
Anti-Theft Alarm..............................................78Arming the Alarm..................................................79Disarming the Alarm.............................................79
Appendices....................................................536
Apps.................................................................458.................................................................................458SiriusXM Traffic and Travel Link.....................459
At a Glance........................................................17Audible Warnings and Indicators..............108Headlamps On Warning Chime.......................108Keyless Warning Alert........................................108Parking Brake On Warning Chime..................109
Audio Control..................................................82Seek, Next or Previous........................................82
Audio System................................................389General Information...........................................389
Audio Unit.......................................................391Adjusting the Volume.........................................391Changing Radio Stations...................................391Ejecting the CD....................................................391Inserting a CD.....................................................392Selecting the Audio Modes.............................392Switching the Audio Unit On and Off............392Using Seek, Fast Forward and Reverse.......392
Auto Hold........................................................194Using Auto Hold..................................................196
Autolamps.........................................................88Windshield Wiper Activated Headlamps........89
Automatic Climate Control..........................136Directing Air to the Footwell Air Vents..........136Directing Air to the Instrument Panel AirVents..................................................................136
581
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

Center Console.............................................160Rear Seat Armrest...............................................160
Changing a Bulb............................................317Replacing Bulbs...................................................317
Changing a Fuse..........................................294Fuses.....................................................................294
Changing a Road Wheel............................356Changing a Road Wheel Procedure..............358Dissimilar Spare Wheel and Tire AssemblyInformation.......................................................357Stowing the Flat Tire Using the RetainerStrap..................................................................363Stowing the Flat Tire Without the RetainerStrap..................................................................363
Changing the 12V Battery...........................314Changing the Engine Air Filter...................317Changing the Wiper Blades.......................316Checking MyKey System Status.................64MyKey Distance.....................................................64Number of Admin Keys.......................................65Number of MyKeys...............................................64
Checking the Wiper Blades........................315Child Restraint and SeatbeltMaintenance..................................................44Child Restraint Positioning...........................33Child Safety.......................................................19General Information..............................................19
Child Safety Locks..........................................35Left-Hand Side.......................................................36Right-Hand Side....................................................36
Cleaning Leather Seats..............................325Cleaning Products.........................................319Materials................................................................319
Cleaning the Engine....................................322Cleaning the Exterior..................................320Cleaning the Headlamps.................................320Exterior Chrome Parts........................................321Exterior Plastic Parts...........................................321Stripes or Graphics.............................................321Underbody............................................................321Under Hood..........................................................321
Cleaning the Instrument Panel andInstrument Cluster Lens...........................325Cleaning the Interior....................................323Cleaning Alcantara Microfiber ClothFabric................................................................323
Cleaning the Wheels...................................326Cleaning the Windows and WiperBlades...........................................................322Clearing All MyKeys.......................................64Climate............................................................435Climate Control..............................................136Climate Controlled Seats............................150Cooled Seats.........................................................151
Coolant CheckSee: Engine Coolant Check............................304
Crash Sensors and Airbag Indicator..........55Creating a MyKey...........................................63Programming and Changing ConfigurableSettings...............................................................64
Cross Traffic Alert.........................................236Blocked Sensors................................................239Switching the System Off and On..................239System Errors......................................................239System Lights, Messages and AudibleAlerts.................................................................239System Limitations.............................................239Using the Cross Traffic Alert System.............236
Cruise Control..................................................83Principle of Operation........................................217Type One................................................................83Type Two.................................................................83
Cruise controlSee: Using Cruise Control.................................217
Customer Assistance..................................269
D
Data Recording................................................10Event Data Recording...........................................10Service Data Recording.......................................10
583
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

HeadrestSee: Head Restraints..........................................142
Head Restraints.............................................142Adjusting the Head Restraint...........................143Tilting Head Restraints ......................................143
Heated Exterior Mirrors...............................139Heated Rear Window...................................139Heated Seats..................................................149Front Seats............................................................149Rear Seats.............................................................150
Heated Steering Wheel.................................83Heated Windshield.......................................139Windshield Wiper De-Icer.................................139
HeatingSee: Climate Control..........................................136
Hints on Controlling the InteriorClimate..........................................................138Defogging the Side Windows in ColdWeather.............................................................139General Hints........................................................138Quickly Cooling the Interior..............................138Quickly Heating the Interior.............................138Recommended Settings for Cooling..............139Recommended Settings for Heating..............138
Hints on Driving With Anti-LockBrakes............................................................193Home Screen................................................409
Hood LockSee: Opening and Closing the Hood............297
I
In California (U.S. Only)...............................270Information Display Control.........................83Information Displays......................................110General Information.............................................110
Information Messages..................................116Active Park.............................................................116Adaptive Cruise Control.....................................117Adaptive Headlamps...........................................118AdvanceTrac™........................................................118Airbag......................................................................118Alarm.......................................................................119Automatic Engine Shutdown.............................119AWD........................................................................120Battery and Charging System...........................121Blind Spot Information and Cross Traffic AlertSystem...............................................................122Doors and Locks..................................................122Driver Alert............................................................123Fuel.........................................................................123Hill Start Assist.....................................................124Keys and Intelligent Access..............................124Lane Keeping System........................................125Maintenance.........................................................126
MyKey.....................................................................127Park Aid..................................................................128Park Brake.............................................................128Power Steering....................................................129Pre-Collision Assist.............................................130Remote Start.........................................................130Seats........................................................................131Starting System ....................................................131Tire Pressure Monitoring System....................132Traction Control...................................................132Transmission.........................................................133
Installing Child Restraints..............................21Child Seats..............................................................21Using Lap and Shoulder Belts............................21Using Lower Anchors and Tethers forCHildren (LATCH).............................................27Using Tether Straps..............................................29
Instrument Cluster.........................................103Instrument Lighting Dimmer........................89Instrument Panel Overview...........................17Interior Lamps..................................................93Front Interior Lamp...............................................93Rear Interior Lamps..............................................94
Interior Luggage CompartmentRelease...........................................................75Interior Mirror...................................................99Auto-Dimming Mirror...........................................99
Introduction.........................................................7
586
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

J
Jump Starting the Vehicle..........................264Connecting the Jumper Cables.....................264Jump Starting......................................................265Preparing Your Vehicle.....................................264Removing the Jumper Cables........................266
K
Keyless Entry....................................................73SECURICODE™ KEYLESS ENTRYKEYPAD...............................................................73
Keyless Starting..............................................161Ignition Modes......................................................161
Keys and Remote Controls...........................57
L
Lane Keeping System.................................229Switching the System On and Off..................230
Lighting Control...............................................87Flashing the Headlamp High Beam.................88Headlamp High Beam.........................................88
Lighting..............................................................87General Information..............................................87
Lincoln Automotive Financial Services......12
Lincoln Protect...............................................501Lincoln Protect (CANADA ONLY)...................502Lincoln Protect Extended Service Plans (U.S.Only)...................................................................501
Load Carrying................................................248Load Limit.......................................................248Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles............................................................252Vehicle Loading - with and without aTrailer................................................................248
Locking and Unlocking..................................67Activating Intelligent Access.............................68Autolock..................................................................70Battery Saver...........................................................71Illuminated Entry...................................................70Illuminated Exit......................................................70Locking and Unlocking the Doors with theKey Blade...........................................................69Luggage Compartment........................................71Power Door Locks................................................67Remote Control.....................................................67Smart Unlocks for Intelligent AccessKeys.....................................................................69
Lug NutsSee: Changing a Road Wheel.........................356
M
Maintenance..................................................297General Information...........................................297
Media Hub......................................................392Memory Function...........................................147Easy Entry and Exit Feature..............................148Linking a PreSet Position to your RemoteControl or Intelligent Access Key Fob.......148Saving a PreSet Position....................................147
Message CenterSee: Information Displays..................................110
MirrorsSee: Windows and Mirrors.................................95
Mobile Communications Equipment...........14Moonroof.........................................................100Opening and Closing.........................................102Type 1.......................................................................101Type 2.....................................................................101
Motorcraft Parts - 2.0L................................368Motorcraft Parts - 3.0L.................................370MyKey Troubleshooting................................65MyKey™..............................................................62Principle of Operation.........................................62
587
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Index

Rear Seats.......................................................148Rear View Camera........................................213Using the Rear View Camera System............214
Rear View CameraSee: Rear View Camera.....................................213
Recommended Towing Weights..............254Refueling.........................................................169System Warnings..................................................171
Remote Control...............................................58Car Finder...............................................................60Intelligent Access Key.........................................58Remote Start..........................................................60Replacing the Battery..........................................58Sounding the Panic Alarm..................................60
Remote Start...................................................140Automatic Settings..............................................140Heated and Cooled Features..........................140Last Settings.........................................................140
Repairing Minor Paint Damage.................326Replacement Parts Recommendation........13Collision Repairs.....................................................13Scheduled Maintenance and MechanicalRepairs.................................................................13Warranty on Replacement Parts.........................13
Replacing a Lost Key or RemoteControl.............................................................61Reporting Safety Defects (CanadaOnly)..............................................................276
Reporting Safety Defects (U.S. Only).......275Roadside Assistance...................................262Vehicles Sold in Canada: Getting RoadsideAssistance.......................................................262Vehicles Sold in Canada: Roadside AssistanceProgram Coverage........................................263Vehicles Sold in Canada: Using RoadsideAssistance.......................................................263Vehicles Sold in the United States: GettingRoadside Assistance....................................262Vehicles Sold in the United States: UsingRoadside Assistance....................................262
Roadside Emergencies...............................262Running-InSee: Breaking-In.................................................259
Running Out of Fuel.....................................168Adding Fuel From a Portable FuelContainer..........................................................168Filling a Portable Fuel Container.....................168
S
Safety Canopy™...............................................53Safety Precautions........................................166Scheduled Maintenance Record...............516Scheduled Maintenance............................504Seatbelt Extension.........................................45Seatbelt Height Adjustment..........................41
Seatbelt Reminder..........................................43Belt-Minder™...........................................................43
Seatbelts...........................................................37Principle of Operation..........................................37
Seatbelt Warning Lamp and IndicatorChime..............................................................42Conditions of operation......................................42
Seats..................................................................141Security..............................................................77Settings............................................................461911 Assist...............................................................469Ambient Lighting.................................................478Bluetooth..............................................................464Clock......................................................................463Display..................................................................480General..................................................................475Media Player........................................................462Mobile Apps.........................................................474Navigation.............................................................471Phone....................................................................464Radio......................................................................470SiriusXM.................................................................471Sound.....................................................................461Valet Mode............................................................481Vehicle...................................................................478Voice Control.......................................................480Wi-Fi & Hotspot...................................................476
Side Airbags.....................................................52
589
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

Towing a Trailer.............................................253Load Placement..................................................253
Towing Points................................................268Installing the Recovery Hook..........................268Recovery Hook Location..................................268
Towing the Vehicle on Four Wheels........257Emergency Towing.............................................257Recreational Towing..........................................257
Towing.............................................................253Traction Control.............................................197Principle of Operation........................................197
Transmission Code Designation...............372Transmission...................................................177Transporting the Vehicle............................267Type Approvals..............................................571Radio Frequency Certification Logos for BlindSpot Information System..............................579Radio Frequency Certification Logos for MidRange Radar....................................................574Radio Frequency Certification Logos forPassive Anti-Theft System...........................575Radio Frequency Certification Logos for RadioTransceiver Module.......................................577Radio Frequency Certification Logos for SYNC3.........................................................................580Radio Frequency Certification Logos for TirePressure Monitoring Sensor(s)....................571
Radio Frequency Certification Logos forWireless Charging.........................................580
U
Under Hood Overview - 2.0L....................298Under Hood Overview - 3.0L....................300Universal Garage Door Opener................153HomeLink Wireless Control System...............153
USB Port.........................................................392Using Adaptive Cruise Control..................218Automatic Cancellation....................................222Blocked Sensor...................................................224Canceling the Set Speed.................................222Changing the Set Speed...................................221Detection Issues.................................................223Following a Vehicle...........................................220Following a Vehicle to a CompleteStop...................................................................220Hilly Condition Usage.......................................222Overriding the Set Speed.................................221Park Brake Application.....................................222Resuming the Set Speed.................................222Setting the Adaptive Cruise Speed................219Setting the Adaptive Cruise Speed When YourVehicle is Stationary.....................................220Setting the Gap Distance..................................221Switching Adaptive Cruise Control Off........222
Switching Adaptive Cruise Control On..........219Switching to Normal Cruise Control..............226System Not Available........................................224
Using All-Wheel Drive..................................183Driving In Special Conditions With All-WheelDrive (AWD)......................................................185Operating AWD Vehicles With Spare orMismatched Tires...........................................185
Using Cruise Control....................................217Canceling the Set Speed..................................218Changing the Set Speed...................................217Resuming the Set Speed...................................218Setting the Cruise Speed..................................217Switching Cruise Control Off............................218Switching Cruise Control On............................217
Using MyKey With Remote StartSystems..........................................................65Using Snow Chains.......................................351Using Stability Control.................................199Using Summer Tires....................................350Using Traction Control.................................197Switching the System Off..................................197System Indicator Lights and Messages.........197Using a Switch......................................................197Using the Information Display Controls.........197
Using Voice Recognition..............................411Audio Voice Commands....................................413Climate Voice Commands.................................414
591
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Index