Using Cruise Control...................................217
Using Adaptive Cruise Control.................218
Driving Aids
Driver Alert....................................................227
Lane Keeping System................................229
Blind Spot Information System................234
Cross Traffic Alert........................................236
Steering.........................................................240
Pre-Collision Assist......................................241
Drive Control................................................246
Load Carrying
Load Limit......................................................248
Towing
Towing a Trailer............................................253
Recommended Towing Weights.............254
Essential Towing Checks..........................255
Towing the Vehicle on Four Wheels......257
Driving Hints
Breaking-In...................................................259
Economical Driving.....................................259
Driving Through Water..............................259
Floor Mats.....................................................260
Roadside Emergencies
Roadside Assistance..................................262
Hazard Flashers..........................................263
Fuel Shutoff..................................................263
Jump Starting the Vehicle.........................264
Post-Crash Alert System...........................266
Transporting the Vehicle...........................267
Towing Points...............................................268
Customer Assistance
Getting the Services You Need...............269
In California (U.S. Only)..............................270
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)........................271
Utilizing the Mediation/Arbitration Program(Canada Only)..........................................272
Getting Assistance Outside the U.S. andCanada.......................................................273
Ordering Additional Owner's Literature......................................................................275
Reporting Safety Defects (U.S. Only)......275
Reporting Safety Defects (Canada Only)......................................................................276
Fuses
Fuse Specification Chart............................277
Changing a Fuse.........................................294
Maintenance
General Information....................................297
Opening and Closing the Hood..............297
Under Hood Overview - 2.0L...................298
Under Hood Overview - 3.0L...................300
Engine Oil Dipstick - 2.0L.........................302
Engine Oil Dipstick - 3.0L..........................302
Engine Oil Check........................................302
Oil Change Indicator Reset......................303
Engine Coolant Check...............................304
Automatic Transmission Fluid Check......308
Brake Fluid Check........................................313
Washer Fluid Check.....................................313
Fuel Filter........................................................313
Changing the 12V Battery..........................314
4
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Table of Contents
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten seatbelt
Flammable
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
Heated rear window
8
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Introduction E270480 E71340 E71880 E231160 E67017
Recommended Settings for Cooling
1. Press and release AUTO.
2. Adjust the temperature function to thesetting you prefer. Use 72°F (22°C) as astarting point, then adjust the setting asnecessary.
Defogging the Side Windows in ColdWeather
1. Press and release defrost.
2. Adjust the temperature control to thesetting you prefer. Use 72°F (22°C) as astarting point, then adjust the setting asnecessary.
HEATED WINDSHIELD (If Equipped)
Windshield Wiper De-Icer
When you switch the heated rearwindow on, the windshield wiperde-icer turns on.
HEATED REAR WINDOW
Press the button to clear the rearwindow of thin ice and fog. Theheated rear window turns off aftera short period of time.
Note:Make sure the engine is on beforeoperating the heated windows.
Note: Do not use razor blades or othersharp objects to clean or remove decals fromthe inside of the heated rear window. Thevehicle Warranty may not cover damagecaused to the heated rear window grid lines.
HEATED EXTERIOR MIRRORS
When you switch the heated rear windowon, the heated exterior mirrors turn on.
Note:Do not remove ice from the mirrorswith a scraper or adjust the mirror glasswhen it is frozen in place.
Note:Do not clean the mirror housing orglass with harsh abrasives, fuel or otherpetroleum-based cleaning products.
CABIN AIR FILTER
Your vehicle is equipped with a cabin airfilter, which gives you and your passengersthe following benefits:
•It improves your driving comfort byreducing particle and odor concentration.
•It improves the interior compartmentcleanliness.
•It protects the climate controlcomponents from particle deposits.
You can locate the cabin air filter behind theglove box.
Note:Make sure you have a cabin air filterinstalled at all times. This prevents foreignobjects from entering the system. Runningthe system without a filter in place couldresult in degradation or damage to thesystem.
Replace the filter at regular intervals. SeeScheduled Maintenance (page 504).
For additional cabin air filter information, orto replace the filter, see a qualifiedtechnician.
139
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Climate ControlE184884 E184884
EMISSION LAW
WARNING: Do not remove or alter theoriginal equipment floor covering orinsulation between it and the metal floor ofthe vehicle. The floor covering and insulationprotect occupants of the vehicle from theengine and exhaust system heat and noise.On vehicles with no original equipment floorcovering insulation, do not carry passengersin a manner that permits prolonged skincontact with the metal floor. Failure to followthese instructions may result in fire orpersonal injury.
U.S. federal laws and certain state lawsprohibit removing or rendering inoperativeemission control system components. Similarfederal or provincial laws may apply inCanada. We do not approve of any vehiclemodification without first determiningapplicable laws.
Tampering with emissions controlsystems including related sensorsor the Diesel Exhaust Fluid systemcan result in reduced engine power and theillumination of the service engine soon light.
Tampering With a Noise ControlSystem
Federal laws prohibit the following acts:
•Removal or rendering inoperative by anyperson other than for purposes ofmaintenance.
•Repair or replacement of any device orelement of the design incorporated intoa new vehicle for the purpose of noisecontrol prior to its sale or delivery to theultimate purchaser or while it is in use.
•The use of the vehicle after any personremoves or renders inoperative anydevice or element of the design.
The U.S. Environmental Protection Agencymay presume to constitute tampering asfollows:
•Removal of hood blanket, fender apronabsorbers, fender apron barriers,underbody noise shields or acousticallyabsorptive material.
•Tampering or rendering inoperative theengine speed governor, to allow enginespeed to exceed manufacturerspecifications.
If the engine does not start, runs rough,experiences a decrease in engineperformance, experiences excess fuelconsumption or produces excessive exhaustsmoke, check for the following:
•A plugged or disconnected air inletsystem hose.
•A plugged engine air filter element.
•Water in the fuel filter and waterseparator.
•A clogged fuel filter.
•Contaminated fuel.
•Air in the fuel system, due to looseconnections.
173
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Engine Emission Control
•An open or pinched sensor hose.
•Incorrect engine oil level.
•Incorrect fuel for climatic conditions.
•Incorrect engine oil viscosity for climacticconditions.
Note:Some vehicles have a lifetime fuel filterthat is integrated with the fuel tank. Regularmaintenance or replacement is not needed.
Note:If these checks do not help you correctthe concern, have your vehicle checked assoon as possible.
Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance
On January 1, 1978, Federal regulationbecame effective governing the noiseemission on trucks over 10,000 lb (4,536 kg)Gross Vehicle Weight Rating (GVWR). Thepreceding statements concerning prohibitedtampering acts and maintenance, and thenoise warranty found in the Warranty Guide,are applicable to complete chassis cabs over10,000 lb (4,536 kg) GVWR.
CATALYTIC CONVERTER
WARNING: Do not park, idle or driveyour vehicle on dry grass or other dry groundcover. The emission system heats up theengine compartment and exhaust system,creating the risk of fire.
WARNING: The normal operatingtemperature of the exhaust system is veryhigh. Never work around or attempt to repairany part of the exhaust system until it hascooled. Use special care when workingaround the catalytic converter. The catalyticconverter heats up to a very hightemperature after only a short period ofengine operation and stays hot after theengine is switched off.
WARNING: Exhaust leaks may resultin entry of harmful and potentially lethalfumes into the passenger compartment. Ifyou smell exhaust fumes inside your vehicle,have your vehicle inspected immediately. Donot drive if you smell exhaust fumes.
Your vehicle has various emission controlcomponents and a catalytic converter thatenables it to comply with applicable exhaustemission standards.
To make sure that the catalytic converter andother emission control components continueto work properly:
•Do not crank the engine for more than10 seconds at a time.
•Do not run the engine with a spark pluglead disconnected.
•Do not push-start or tow-start yourvehicle. Use booster cables. See JumpStarting the Vehicle (page 264).
•Use only the specified fuel listed.
•Do not switch the ignition off when yourvehicle is moving.
•Avoid running out of fuel.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
Note:Resulting component damage maynot be covered by the vehicle Warranty.
174
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Engine Emission Control
BREAKING-IN
You need to break in new tires forapproximately 300 mi (480 km). During thistime, your vehicle may exhibit some unusualdriving characteristics.
Avoid driving too fast during the first 1,000 mi(1,600 km). Vary your speed frequently andchange up through the gears early. Do notlabor the engine.
Do not tow during the first 1,000 mi(1,600 km).
ECONOMICAL DRIVING
Fuel economy is affected by several thingssuch as how you drive, the conditions youdrive under and how you maintain yourvehicle.
There are some things to keep in mind thatmay improve your fuel economy:
•Accelerate and slow down in a smooth,moderate fashion.
•Drive at steady speeds.
•Anticipate stops; slowing down mayeliminate the need to stop.
•Combine errands and minimizestop-and-go driving (When runningerrands, go to the furthest destinationfirst and then work your way back home).
•Close the windows for high-speeddriving.
•Drive at reasonable speeds.
•Keep the tires properly inflated and useonly the recommended size.
•Use the recommended engine oil.
•Perform all regularly scheduledmaintenance.
There are also some things you may want toavoid doing because they reduce your fueleconomy:
•Avoid sudden or hard accelerations.
•Avoid revving the engine before turningoff the car.
•Avoid long idle periods.
•Do not warm up your vehicle on coldmornings.
•Reduce the use of air conditioning andheat.
•Avoid using speed control in hilly terrain.
•Do not rest your foot on the brake pedalwhile driving.
•Avoid carrying unnecessary weight.
•Avoid adding particular accessories toyour vehicle (e.g. bug deflectors,rollbars/light bars, running boards, skiracks).
•Avoid driving with the wheels out ofalignment.
DRIVING THROUGH WATER
WARNING: Do not drive throughflowing or deep water as you may losecontrol of your vehicle.
Note:Driving through standing water cancause vehicle damage.
Note:Engine damage can occur if waterenters the air filter.
259
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Driving Hints
8. Reinstall the harness retaining clip intothe front of the air filter assembly.
BRAKE FLUID CHECK
WARNING: Do not use any fluid otherthan the recommended brake fluid as thiswill reduce brake efficiency. Use of incorrectfluid could result in the loss of vehiclecontrol, serious personal injury or death.
WARNING: Only use brake fluid froma sealed container. Contamination with dirt,water, petroleum products or other materialsmay result in brake system damage or failure.Failure to adhere to this warning could resultin the loss of vehicle control, seriouspersonal injury or death.
WARNING: Do not allow the fluid totouch your skin or eyes. If this happens, rinsethe affected areas immediately with plentyof water and contact your physician.
WARNING: A fluid level between theMAX and MIN lines is within the normaloperating range and there is no need to addfluid. A fluid level not in the normal operatingrange could compromise the performanceof the system. Have your vehicle checkedimmediately.
To avoid fluid contamination, the reservoircap must remain in place and fully tight,unless you are adding fluid.
Only use fluid that meets Ford specifications.See Capacities and Specifications (page366).
WASHER FLUID CHECK
WARNING: If you operate your vehiclein temperatures below 41.0°F (5°C), usewasher fluid with antifreeze protection.Failure to use washer fluid with antifreezeprotection in cold weather could result inimpaired windshield vision and increase therisk of injury or accident.
Note:The front and rear washer systemsare supplied from the same reservoir.
Add fluid to fill the reservoir if the level is low.Only use a washer fluid that meets ourspecifications. See Capacities andSpecifications (page 366).
State or local regulations on volatile organiccompounds may restrict the use of methanol,a common windshield washer antifreezeadditive. Washer fluids containingnon-methanol antifreeze agents should beused only if they provide cold weatherprotection without damaging the vehicle’spaint finish, wiper blades or washer system.
FUEL FILTER
2.0L Engines and 3.0L Engines withFWD
Your vehicle is equipped with a lifetime fuelfilter that is integrated with the fuel tank.Regular maintenance or replacement is notneeded.
313
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Maintenance
3.0L Engines with AWD
The fuel filter on your vehicle must bereplaced at the specified service interval.See Scheduled Maintenance (page 504).
CHANGING THE 12V BATTERY
WARNING: Batteries normally produceexplosive gases which can cause personalinjury. Therefore, do not allow flames, sparksor lighted substances to come near thebattery. When working near the battery,always shield your face and protect youreyes. Always provide correct ventilation.
WARNING: When lifting a plastic-casedbattery, excessive pressure on the end wallscould cause acid to flow through the ventcaps, resulting in personal injury and damageto the vehicle or battery. Lift the battery witha battery carrier or with your hands onopposite corners.
WARNING: Keep batteries out of reachof children. Batteries contain sulfuric acid.Avoid contact with skin, eyes or clothing.Shield your eyes when working near thebattery to protect against possible splashingof acid solution. In case of acid contact withskin or eyes, flush immediately with waterfor a minimum of 15 minutes and get promptmedical attention. If acid is swallowed, call aphysician immediately.
WARNING: Battery posts, terminalsand related accessories contain lead andlead compounds. Wash hands after handling.
WARNING: For vehicles withAuto-Start-Stop the battery requirement isdifferent. You must replace the battery withone of exactly the same specification.
Your vehicle is fitted with a Motorcraftmaintenance-free battery which normallydoes not require additional water.
When a battery replacement is required, youmust use a recommended replacementbattery that matches the electricalrequirements of the vehicle.
Note:If your vehicle has a battery cover,after cleaning or replacing the battery, makesure you reinstall it.
Note:See an authorized dealer for batteryaccess, testing, or replacement.
To make sure the battery managementsystem works correctly, do not connect anelectrical device ground connection directlyto the battery negative post. This can causeinaccurate measurements of the batterycondition and potential incorrect systemoperation.
Note:If you add electrical accessories orcomponents to the vehicle, it may adverselyaffect battery performance and durability.This may also affect the performance ofother electrical systems in the vehicle.
If you see any corrosion on the battery orterminals, remove the cables from theterminals and clean with a wire brush. Youcan neutralize the acid with a solution ofbaking soda and water.
314
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Maintenance