Keyless Entry...................................................73
Interior Luggage Compartment Release.........................................................................75
Security
Passive Anti-Theft System...........................77
Anti-Theft Alarm.............................................78
Steering Wheel
Adjusting the Steering Wheel....................80
Audio Control..................................................81
Voice Control...................................................81
Cruise Control................................................82
Information Display Control........................82
Heated Steering Wheel...............................82
Wipers and Washers
Windshield Wipers........................................83
Autowipers......................................................84
Windshield Washers.....................................85
Lighting
General Information......................................86
Lighting Control.............................................86
Autolamps........................................................87
Instrument Lighting Dimmer.......................88
Headlamp Exit Delay....................................88
Daytime Running Lamps..............................88
Automatic High Beam Control...................89
Adaptive Headlamps....................................90
Direction Indicators........................................91
Welcome Lighting...........................................91
Interior Lamps.................................................92
Ambient Lighting...........................................93
Windows and Mirrors
Power Windows.............................................94
Global Opening and Closing......................95
Exterior Mirrors...............................................95
Interior Mirror..................................................98
Sun Visors.......................................................99
Sun Shades.....................................................99
Moonroof.........................................................99
Instrument Cluster
Gauges...........................................................102
Warning Lamps and Indicators.................104
Audible Warnings and Indicators.............109
Information Displays
General Information.....................................110
Information Messages.................................121
Climate Control
Automatic Climate Control..........................141
Hints on Controlling the Interior Climate.......................................................................143
Heated Windshield......................................144
Heated Rear Window..................................144
Heated Exterior Mirrors..............................144
Cabin Air Filter..............................................144
Remote Start..................................................145
Seats
Sitting in the Correct Position...................146
Head Restraints.............................................147
Power Seats...................................................148
Memory Function.........................................152
Rear Seats......................................................153
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Table of Contents
Changing the 12V Battery.........................308
Checking the Wiper Blades.......................310
Changing the Wiper Blades......................310
Adjusting the Headlamps............................311
Changing a Bulb...........................................312
Changing the Engine Air Filter.................312
Vehicle Care
General Information.....................................314
Cleaning Products........................................314
Cleaning the Exterior..................................315
Waxing............................................................316
Cleaning the Engine....................................317
Cleaning the Windows and Wiper Blades.......................................................................317
Cleaning the Interior....................................318
Cleaning the Instrument Panel andInstrument Cluster Lens........................320
Cleaning Leather Seats.............................320
Repairing Minor Paint Damage.................321
Cleaning the Wheels...................................321
Vehicle Storage...........................................322
Body Styling Kits..........................................323
Wheels and Tires
Tire Sealant and Inflator Kit......................324
Tire Care.........................................................331
Using Summer Tires...................................345
Using Snow Chains.....................................345
Tire Pressure Monitoring System............346
Technical Specifications.............................351
Capacities and Specifications
Engine Specifications.................................353
Motorcraft Parts...........................................354
Vehicle Identification Number.................355
Vehicle Certification Label........................355
Transmission Code Designation.............356
Capacities and Specifications..................357
Bulb Specification Chart............................363
Audio System
General Information...................................366
Audio Unit.....................................................368
USB Port........................................................369
Media Hub....................................................369
SYNC™ 3
General Information.....................................371
Home Screen...............................................386
Using Voice Recognition...........................388
Entertainment...............................................398
Climate............................................................412
Phone..............................................................416
Navigation.....................................................424
Electric Vehicle Information......................435
Apps.................................................................441
Settings..........................................................444
SYNC™ 3 Troubleshooting.........................463
Accessories
Accessories...................................................481
Lincoln Protect
Lincoln Protect.............................................483
Scheduled Maintenance
General Maintenance Information..........486
Normal Scheduled Maintenance............490
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Table of Contents
Direction indicators. See DirectionIndicators (page 91).A
Instrument cluster. See Gauges(page 102). See Warning Lampsand Indicators (page 104).
B
Wiper lever. See Wipers andWashers (page 83).C
Information and entertainmentdisplay.D
Audio unit. See Audio Unit (page368).E
Hazard warning flasher switch.See Hazard Flashers (page 263).F
Parking aid switch. See ParkingAids (page 206).G
Heated rear window switch. SeeHeated Rear Window (page 144).H
Climate controls. See ClimateControl (page 141).I
Start button. See Keyless Entry(page 73).J
Entertainment, navigation andphone.K
Voice control. See Voice Control(page 81).L
Horn.M
Steering wheel adjustment. SeeAdjusting the Steering Wheel(page 80).
N
Cruise control switches. SeeUsing Cruise Control (page 222).O
Information display controls. SeeInformation Displays (page 110).P
Parking brake. See ElectricParking Brake (page 197).Q
Lighting control. See LightingControl (page 86). Instrumentlighting dimmer. See InstrumentLighting Dimmer (page 88).
R
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At a Glance
CRASH SENSORS AND AIRBAG
INDICATOR
WARNING: Modifying or addingequipment to the front end of the vehicle(including frame, bumper, front end bodystructure and tow hooks) may affect theperformance of the airbag system, increasingthe risk of injury. Do not modify the front endof the vehicle.
Your vehicle has a collection of crash andoccupant sensors which provide informationto the restraints control module. Therestraints control module deploys (activates)the front seatbelt system, the adaptivecollapsible steering column, driver airbag,passenger airbag, knee airbag(s), seatmounted side airbags, Safety Canopy andoptional rear inflatable seatbelts. Based onthe type of crash, the restraints controlmodule will deploy the appropriate safetydevices.
The restraints control module also monitorsthe readiness of the above safety devicesplus the crash and occupant sensors. Thereadiness of the safety system is indicatedby a warning indicator light in the instrumentcluster or a backup tone (if equipped).Routine maintenance of the airbag is notrequired.
A difficulty with the system is indicated byone or more of the following:
The readiness light will notilluminate immediately after theignition is turned on.
•The readiness light will either flash orstay lit.
•A series of five beeps will be heard (Ifequipped). The tone pattern will repeatperiodically until the problem, the lightor both are repaired.
If any of these things happen, evenintermittently, have the supplementalrestraint system serviced at an authorizeddealer immediately. Unless serviced, thesystem may not function properly in theevent of a crash.
The seatbelt pretensioners and the frontairbag supplemental restraint system aredesigned to activate when the vehiclesustains frontal deceleration sufficient tocause the restraints control module to deploya safety device.
The fact that the seatbelt pretensioners orfront airbags did not activate for both frontseat occupants in a crash does not meanthat something is wrong with the system.Rather, it means the restraints control moduledetermined the accident conditions (crashseverity, belt usage) were not appropriate toactivate these safety devices.
•The design of the front airbags is toactivate only in frontal and near-frontalcrashes (not rollovers, side impacts orrear impacts) unless the crash causessufficient frontal deceleration.
•The seatbelt pretensioners and rearinflatable seatbelts are designed toactivate in frontal, near-frontal and sidecrashes and rollovers.
•The knee airbag(s) may deploy based oncrash severity and occupant conditions.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Supplementary Restraints SystemE67017
Note:Before driving your vehicle, check theinstrument cluster for a trunk ajar or doorajar message or warning indicator. Failureto do this could result in unintentionallyleaving the decklid open while driving.
The decklid will stop and three chimes willsound if it detects an obstacle while opening.Remove the obstacle to operate the decklid.
Resetting the Power Decklid
The decklid may not operate correctly andyou may need to reset it if:
•The vehicle battery charge is low.
•You disconnect the battery.
•You manually close the decklid and leaveit unlatched.
To reset the power decklid:
1. Disconnect the battery for 20 secondsthen reconnect the battery.
2. Manually close the decklid making sureit is fully closed.
3.Power open the decklid using the remotecontrol or instrument panel button.
KEYLESS ENTRY
SECURICODE™ KEYLESS ENTRYKEYPAD
The keypad is located near the driverwindow. It is invisible until you touch it, thenit lights up so you can see and touch theappropriate buttons.
Note:If you enter your entry code too faston the keypad, the unlock function may notwork. Re-enter your entry code more slowly.
You can use the keypad to:
•Lock or unlock the doors.
•Program and erase personal entry codes.
•Arm and disarm the anti-theft alarm.
•Release the trunk.
Note:The keypad does not operate a powerdecklid.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Doors and LocksE138637
GAUGES
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Instrument ClusterE271818
Left Information Display.A
Speedometer.B
Right Information Display.C
Left Information Display
Odometer
Located in the bottom of the display. Itregisters the accumulated distance yourvehicle has traveled.
Battery Gauge:
An optional small battery gauge is providedfor Hybrid vehicles. This can be enabled inthe Settings menu under Battery Display.See General Information (page 110). The filllevel, or State of Charge, indicates theamount of energy stored in the high voltagebattery as a percent of total energy capacity.The level increases or decreases as thebattery charges and discharges duringnormal operation.
Regen Display
A circular arrow symbol displays whenenergy is being recaptured through theregenerative braking system. Regen Displaycan be disabled in the Settings menu. SeeGeneral Information (page 110).
Fuel Gauge
The fuel gauge indicates about how muchfuel is in the fuel tank.
The arrow adjacent to the fuel pump symbolindicates on which side of your vehicle thefuel filler door is located.
Note:The fuel gauge may vary slightly whenyour vehicle is moving or on a slope.
Low Fuel Reminder
A low fuel level reminder displays andsounds when the distance to empty reaches75 mi (120 km) to empty for MyKey, and at50 mi (80 km), 25 mi (40 km), 10 mi (20 km)and 0 mi (0 km) for all vehicle keys.
Note:The low fuel reminder can appear atdifferent fuel gauge positions depending onfuel economy conditions. This variation isnormal.
Vehicle Settings and Personalization
Display/Trip
See General Information (page 110).
Information
See General Information (page 110).
Settings
See General Information (page 110).
Brake Coach Display
The Brake Coach appears after your vehiclehas come to a stop. It coaches you to brakein a manner which maximizes the amount ofenergy returned through the regenerativebraking system. The percent displayed is anindication of the regenerative brakingefficiency with 100% representing themaximum amount of energy recovery.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Instrument Cluster
This feature can be switched on or off in theinformation displays settings menu. SeeGeneral Information (page 110).
Trip Summary
Trip Summary displays upon shutting off yourvehicle. The information is cumulative overthe last trip. A new trip begins each time yourstart your vehicle (when the Ready to Drivemessage comes on). Corresponding tripefficiency leaves appear on the rightinformation display.
•Distance - Displays the total distancetraveled, distance traveled on batterypower only (EV distance) and Regendistance. Regen distance is the estimatedrange gained from energy recapturedthrough regenerative braking.
•Energy Use - Displays the average fueleconomy.
•Brake Score - The percent displayed isan indication of the regenerative brakingefficiency for the trip.
Right Information Display
Entertainment
See General Information (page 371).
Phone
See General Information (page 371).
Navigation or Compass
See General Information (page 371).
Fuel Economy
See General Information (page 110).
Vehicle Range
Located at the bottom of the display. Itindicates the estimated distance to emptybased on the fuel remaining in the tank.Changes in your driving pattern and climatecontrol use may cause the value to vary.
Trip Efficiency Leaves
Trip Efficiency Leaves display upon shuttingoff your vehicle. The number of leavesrepresent the average for the last trip. A newtrip begins each time you start your vehicle(when the Ready to Drive message comeson). Corresponding Trip Summary datadisplays on the left information display.
WARNING LAMPS AND
INDICATORS
The following warning lamps and indicatorsalert you to a vehicle condition that maybecome serious. Some lamps illuminatewhen you start your vehicle to make surethey work. If any lamps remain on afterstarting your vehicle, refer to the respectivesystem warning lamp for further information.
Note:Some warning indicators appear inthe information display and operate thesame as a warning lamp but do notilluminate when you start your vehicle.
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Instrument Cluster