•Turn the ignition off.
•Open the driver's door with your seat beltunlatched.
•Unlatching your seatbelt when thedriver's door is open.
If you turn the ignition off when your vehicleis moving, your vehicle first shifts into neutral(N) until it slows down enough to shift intopark (P) automatically.
Note:If you have waited an extended periodof time, (2-15 minutes) before starting yourvehicle, unlatching your safety belt doescause this feature to activate, even with thedriver's door closed.
Note:This feature may not work properly ifthe door ajar switch is malfunctioning. If yourdoor ajar indicator does not illuminate whenyou open the driver’s door or the indicatorilluminates with the driver’s door closed, seeyour authorized dealer.
Reverse (R)
With the transmission in reverse (R), yourvehicle moves backward. Always come to acomplete stop before shifting into and outof reverse (R).
Neutral (N)
Press the neutral (N) button to put yourvehicle in neutral. In neutral, your vehicle canstart and is free to roll. Hold the brake pedaldown when in this position.
Stay in Neutral mode
Stay in Neutral mode allows your vehicle tostay in neutral when you exit your vehicle.Your vehicle must be stationary to enter thismode.
To enter Stay in Neutral mode:
1.Press the neutral (N) button on the shifterassembly.
2. The message Select N Again to EnterStay in Neutral mode appears in theinformation display screen.
3. Press the neutral (N) button again toenter Stay in Neutral mode.
The message Stay in Neutral modeengaged appears in the instrument clusterwhen your vehicle has entered Stay inNeutral mode.
Note:During this mode the neutral (N) buttonflashes continuously and the instrumentcluster displays neutral as the selected gear.
Exiting Stay in Neutral mode
To disable Stay in Neutral mode put yourvehicle in another gear. See the Putting theVehicle in Gear section for instructions onhow to do this.
Entering a Carwash
Note:Always put your vehicle in Stay inNeutral mode when entering an automaticcar wash. Failure to do this could result invehicle damage that may not be covered bywarranty.
Drive (D)
The normal driving position for the best fueleconomy.
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Transmission
Press the Auto Hold button to switch thesystem on and off. The Auto Hold indicatorlight illuminates in the Auto Hold buttonwhen the system is on.
Note:You can only switch Auto Hold on ifyou close the door and fasten your seatbelt.
Note:Auto Hold is last remembered afterignition. Auto Hold also suppresses while inReverse (R).
When Auto Hold is off, your vehicle behavesthe same as a vehicle without Auto Hold.
There is an Auto Hold indicator lamp in theinstrument cluster that has two modes, activeand unavailable:
The Auto Hold (ACTIVE) indicatorlight illuminates in the informationdisplay when the system holdsyour vehicle stationary. When in active mode,press the brake pedal and the Auto Holdbutton to switch Auto Hold off.
The Auto Hold (UNAVAILABLE)indicator light illuminates in theinformation display when thesystem is on but unavailable to hold yourvehicle (for example, during Active ParkAssist, Stay in Neutral Mode, or when youdo not fasten your seatbelt or close thedoor).
Note:Make sure you switch off Auto Holdor use the Stay in Neutral mode before youenter a car wash. See AutomaticTransmission (page 191).
Using Auto Hold
1. Bring your vehicle to a stop by pressingthe brake pedal. After coming to a stop,the green Auto Hold (ACTIVE) indicatorlamp illuminates in the informationdisplay.
2.Release the brake pedal. The Auto Hold(ACTIVE) indicator light remainsilluminated in the information display andAuto Hold will hold your vehicle at a stop.
3. When you press the accelerator pedal,Auto Hold releases the brakes and youwill be able to drive off. Once you driveoff, the green Auto Hold (ACTIVE)indicator no longer illuminates in theinformation display.
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BrakesE227185 E197933 E197934
The indicator, current gap setting and setspeed appear in the information display.
Note:When adaptive cruise control is active,the speedometer may vary slightly from theset speed displayed in the informationdisplay.
Setting the Adaptive Cruise SpeedWhen Your Vehicle is Stationary
Follow a vehicle to a complete stop.
Press while keeping the brakepedal fully pressed.
The set speed adjusts to 20 mph (30 km/h).
The indicator, current gap setting and setspeed appear in the information display.
Following a Vehicle
WARNING: When following a vehicle,your vehicle does not always deceleratequickly enough to avoid a crash withoutdriver intervention. Always apply the brakeswhen necessary. Failing to do so may resultin a crash, serious injury or death.
WARNING: Adaptive cruise controlonly warns of vehicles detected by the radarsensor. In some cases there may be nowarning or a delayed warning. You shouldalways apply the brakes when necessary.Failure to do so may result in a crash, seriousinjury or death.
When a vehicle ahead of you enters thesame lane or a slower vehicle is ahead in thesame lane, the vehicle speed adjusts tomaintain a preset gap distance. A vehiclegraphic illuminates in the instrument cluster.
Note:The brakes may emit noise whenapplied by the system.
Note:When you are following a vehicle andyou switch on a direction indicator, adaptivecruise control may provide a small temporaryacceleration to help you pass.
Your vehicle maintains a consistent gap fromthe vehicle ahead until:
•The vehicle in front of you accelerates toa speed above the set speed.
•The vehicle in front of you moves out ofthe lane you are in.
•You set a new gap distance.
The system applies the brakes to slow yourvehicle to maintain a safe gap distance fromthe vehicle in front. The system only applieslimited braking. You can override the systemby applying the brakes.
If the system determines that its maximumbraking level is not sufficient, an audiblewarning sounds when the system continuesto brake. A red warning bar displays on thewindshield and you must take immediateaction.
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Cruise ControlE164805 E265299
2. Start the disabled vehicle.
3. Check the instrument cluster for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running.
4. Once you start the disabled vehicle, runboth vehicles for an additional threeminutes before disconnecting the jumpercables.
Removing the Jumper Cables
Note:After you disconnect the jumpercables, let the disabled vehicle sit in Readyto Drive mode for several minutes to chargethe 12V battery. The disabled vehiclecharges the 12V battery even if the gasolineengine may be off. The 12V battery receivespower from the high-voltage battery instead.
Remove the jumper cables in the reverseorder that they were connected.
1. Remove the negative (-) jumper cablefrom the disabled vehicle.
2. Remove the jumper cable on thenegative (-) terminal of the boostervehicle battery.
3. Remove the jumper cable from thepositive (+) terminal of the booster vehiclebattery.
4. Remove the jumper cable from thepositive (+) terminal of the disabledvehicle battery.
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Roadside Emergencies4
1
3
2
E142665
Protected ComponentFuse RatingFuse or Relay Number
Not used (spare).5A14
Subwoofer amplifier.20A15
Not used (spare).10A26
Not used (spare).10A27
Not used (spare).10A28
Not used (spare).10A29
Power trunk logic.5A210Keypad.Cellphone passport module.
Not used (spare).5A211
Climate control.7.5A212Gear shift.
Steering wheel column.7.5A213Instrument cluster.Datalink logic.
Extended power module.10A214
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Fuses
OIL CHANGE INDICATOR RESET
Use the information display controls on thesteering wheel to reset the oil changeindicator.
From the main menu scroll to:
Action and descriptionMessage
Press the right arrow button,then from this menu scroll tothe following message.
Settings
Press the right arrow button,then from this menu scroll tothe following message.
Vehicle
Press the right arrow button,then from this menu scroll tothe following message.
Oil Life
Press and hold the OK buttonuntil the instrument clusterdisplays the followingmessage.
Hold OK toReset
Reset Successful
Action and descriptionMessage
When the oil change indicatorresets the instrument clusterdisplays 100%.
Remaining Life
{00}%
If the instrument clusterdisplays one of the followingmessages, repeat theprocess.
Not Reset
Reset Cancelled
ENGINE COOLANT CHECK
WARNING: Never remove the coolantreservoir cap when the engine is running orhot.
WARNING: Do not put coolant in thewindshield washer reservoir. If sprayed onthe windshield, coolant could make it difficultto see through the windshield.
WARNING: To reduce the risk ofpersonal injury, make sure the engine is coolbefore unscrewing the coolant pressure reliefcap. The cooling system is under pressure.Steam and hot liquid can come out forcefullywhen you loosen the cap slightly.
WARNING: Do not add coolant furtherthan the MAX mark.
Your vehicle has two separate coolingsystems. One for cooling the engine and aseparate system for cooling the invertersystem controller that is specific to the hybridoperating system. The two systems operatesimilarly, with the inverter system controllercooling system generally operating at a lowertemperature and pressure.
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Maintenance
CLEANING THE INSTRUMENT
PANEL AND INSTRUMENT
CLUSTER LENS
WARNING: Do not use chemicalsolvents or strong detergents when cleaningthe steering wheel or instrument panel toavoid contamination of the airbag system.
Note:Follow the same procedure ascleaning leather seats for cleaning leatherinstrument panels and leather interior trimsurfaces. See Cleaning Leather Seats (page320).
Clean the instrument panel and cluster lenswith a clean, damp and soft cloth, then usea clean, dry and soft cloth to dry these areas.
•Avoid cleaners or polishes that increasethe gloss of the upper portion of theinstrument panel. The dull finish in thisarea helps protect you from undesirablewindshield reflection.
•Do not use any household cleaningproducts or glass cleaners as these maydamage the finish of the instrumentpanel, interior trim and cluster lens.
•Wash or wipe your hands clean if youhave been in contact with certainproducts such as insect repellent andsuntan lotion to avoid possible damageto the interior painted surfaces.
•Do not allow air fresheners and handsanitizers to spill onto interior surfaces.If a spill occurs, wipe off immediately.Your warranty may not cover thesedamages.
If a staining liquid like coffee or juice hasbeen spilled on the instrument panel or oninterior trim surfaces:
1.Wipe up spilled liquid using a clean, softcloth as quickly as possible.
2. Use Motorcraft Premium Leather andVinyl Cleaner or a commercially availableleather cleaning product for automotiveinteriors. Test any cleaner or stainremover on an inconspicuous area.
3. Alternatively, wipe the surface with aclean, soft cloth and a mild soap andwater solution. Dry the area with a clean,soft cloth.
4.If necessary, apply more soap and watersolution or cleaning product to a clean,soft cloth and press it onto the soiledarea. Allow this to set at roomtemperature for 30 minutes.
5. Remove the soaked cloth, then with aclean, damp cloth, use a rubbing motionfor 60 seconds on the soiled area.
6. Dry the area with a clean, soft cloth.
CLEANING LEATHER SEATS
Note:Follow the same procedure ascleaning leather seats for cleaning leatherinstrument panels and leather interior trimsurfaces.
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Vehicle Care
Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3