
APPS
The system enables voice, steering wheel,and touch screen control of SYNC 3 AppLinkenabled smartphone apps. When an app isrunning through AppLink, you can controlmain features of the app through voicecommands and steering wheel controls.
Note:Available AppLink enabled apps willvary by market.
Note:You must pair and connect yoursmartphone via Bluetooth to SYNC 3 toaccess AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit:
Websites
owner.lincoln.comwww.syncmyride.ca
Websites
www.syncmaroute.ca
Note:Make sure you have an active accountfor the app that you have downloaded. Someapps will work with no setup. Other apps willwant you to configure your personal settingsand personalize your experience by creatingstations or favorites. We recommend you dothis at home or outside of your vehicle.
Note:We encourage you to review thesmartphone app’s terms of service andprivacy policies because Lincoln is notresponsible for your app or its use of data.
Note:AppLink is a native SYNC systemfeature. Accessing mobile apps throughAppLink is only possible when Android Autoor Apple CarPlay are disabled. Some appsmay only be accessible in the car throughAppLink and others only through AndroidAuto or Apple CarPlay. Please refer to theSmartphone Connectivity information todisable Android Auto or Apple CarPlay.
Note:In order to use an app with SYNC 3,the app needs to be running in thebackground of your phone. If you shut downthe app on your phone, it shuts down theapp on SYNC 3 as well.
Note:If a SYNC 3 AppLink compatible appis not shown in the Apps Domain, make surethe required app is running on the mobiledevice.
Action and Descrip-tionMenu Item
SYNC 3 will searchand connect tocompatible app(s)running on yourmobile device.
Find Mobile Apps
Enabling SYNC 3 Mobile Apps
In order to enable mobile apps, SYNC 3requires user consent to send and receiveapp authorization information and updatesusing the data plan associated with theconnected device.
441
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Check Every Six Months
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,it is important to have the systems on yourvehicle checked regularly. This can helpidentify potential issues and prevent majorproblems. We recommend having thefollowing multi-point inspection performedat every scheduled maintenance interval tohelp make sure your vehicle keeps runninggreat.
Multi-point Inspection
Horn operationBattery performance
Radiator, cooler, heater and A/C hosesEngine air filter
Suspension components for leaks or damageExhaust system
Steering and linkageExterior lamps operation
489
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Scheduled Maintenance

Normal Scheduled Maintenance 1, 2
Change engine oil and filter. 3Every 12 months or10,000 mi (16,000 km). Theoil monitoring systemdisplays a message in theinformation display.
Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the oil monitoring system after engine oil and filter changes. See Oil Change Indicator Reset (page 302).
491
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Scheduled Maintenance

A
A/CSee: Climate Control............................................141
About This Manual............................................7ABSSee: Brakes...........................................................196
ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................197
Accessories....................................................481Exterior Style.........................................................481Interior Style..........................................................481Lifestyle..................................................................481Peace of Mind......................................................481
AccessoriesSee: Replacement Parts Recommendation.....13
ACCSee: Using Adaptive Cruise Control.............223
Active Park Assist..........................................210Using Active Park Assist.....................................211
Adaptive Headlamps.....................................90System Check.........................................................91
Adjusting the Headlamps.............................311Horizontal Aim Adjustment...............................312Vertical Aim Adjustment.....................................311
Adjusting the Steering Wheel.....................80End of Travel Position..........................................80
Memory Feature....................................................80
AFSSee: Adaptive Headlamps..................................90
Airbag Disposal...............................................56Air ConditioningSee: Climate Control............................................141
Air FilterSee: Changing the Engine Air Filter...............312
AlarmSee: Anti-Theft Alarm...........................................78
Ambient Lighting.............................................93Adjusting the Brightness.....................................93Changing the Color..............................................93Switching Ambient Lighting Off........................93Switching Ambient Lighting On........................93
Anti-Theft Alarm..............................................78Arming the Alarm..................................................79Disarming the Alarm.............................................79
Appendices.....................................................516Apps..................................................................441..................................................................................441SiriusXM Traffic and Travel Link......................442
At a Glance........................................................17Audible Warnings and Indicators..............109Headlamps On Warning Chime.......................109Keyless Warning Alert........................................109Parking Brake On Warning Chime..................109
Audio Control....................................................81Seek, Next or Previous.........................................81
Audio System................................................366General Information...........................................366
Audio Unit......................................................368Adjusting the Volume........................................368Changing Radio Stations..................................368Ejecting the CD...................................................368Inserting a CD.....................................................369Selecting the Audio Modes.............................369Switching the Audio Unit On and Off............369Using Seek, Fast Forward and Reverse.......369
Auto Hold........................................................199Using Auto Hold.................................................200
Autolamps.........................................................87Windshield Wiper Activated Headlamps........88
Automatic Climate Control...........................141Directing Air to the Footwell Air Vents...........141Directing Air to the Instrument Panel AirVents...................................................................141Setting the Blower Motor Speed......................141Setting the Temperature.....................................141Switching Auto Mode On and Off....................141Switching Defrost On and Off...........................141Switching Dual Zone Mode On and Off........142Switching Maximum Air Conditioning On andOff.......................................................................142Switching Maximum Defrost On and Off.......142
561
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

Switching Recirculated Air On and Off..........142Switching the Air Conditioning On andOff........................................................................141Switching the Climate Controlled Seats Onand Off...............................................................142Switching the Climate Control On andOff.......................................................................142Switching the Heated Seats On and Off.......142Switching the Heated Steering Wheel On andOff.......................................................................142
Automatic High Beam Control....................89Automatic High Beam Indicator........................90Switching the System On and Off....................90
Automatic Transmission...............................191Brake-Shift Interlock Override.........................194If Your Vehicle Gets Stuck In Mud orSnow..................................................................195Push Button Shift Transmission........................191
Automatic Transmission FluidCheck............................................................307Autowipers.......................................................84Autowipers Settings.............................................84Low Temperature Wipe Inhibit..........................84
Auxiliary Power Points.................................163110 Volt AC Power Point.....................................16312 Volt DC Power Point......................................163Locations...............................................................163
B
BatterySee: Changing the 12V Battery......................308
Blind Spot Information System.................239Switching the System Off and On...................241System Errors.......................................................241Using the Blind Spot InformationSystem..............................................................240
BLISSee: Blind Spot Information System..............239
Body Styling Kits...........................................323Bonnet LockSee: Opening and Closing the Hood............298
Booster Seats..................................................30Types of Booster Seats........................................31
Brake Fluid Check........................................307Brakes..............................................................196General Information............................................196
Breaking-In....................................................259Bulb Specification Chart.............................363
C
Cabin Air Filter...............................................144Capacities and Specifications...................357Alternative Engine Oil for Extremely ColdClimates...........................................................362
Specifications......................................................358
Car WashSee: Cleaning the Exterior................................315
Catalytic Converter.......................................186On-Board Diagnostics (OBD-II)........................187Readiness for Inspection and Maintenance(I/M) Testing......................................................188
Center Console.............................................165Rear Seat Armrest...............................................165
Changing a Bulb............................................312Replacing Bulbs...................................................312
Changing a Fuse..........................................295Fuses.....................................................................295
Changing the 12V Battery..........................308Changing the Engine Air Filter..................312Changing the Wiper Blades.......................310Checking MyKey System Status.................64MyKey Distance.....................................................64Number of Admin Keys.......................................65Number of MyKeys...............................................64
Checking the Wiper Blades........................310Child Restraint and SeatbeltMaintenance..................................................44Child Restraint Positioning...........................33Child Safety.......................................................19General Information..............................................19
Child Safety Locks..........................................35Left-Hand Side.......................................................36
562
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

Fuel Consumption.........................................183Advertised Capacity...........................................183Fuel Economy.......................................................183
Fuel Filler Funnel Location..........................179Fuel Filter.......................................................308Fuel Quality.....................................................177Choosing the Right Fuel....................................177Fuel Freshness Mode.........................................178
Fuel Shutoff...................................................263Fuses...............................................................279Fuse Specification Chart............................279Passenger Compartment Fuse Panel...........290Power Distribution Box.....................................279
G
Garage Door OpenerSee: Universal Garage Door Opener.............158
Gauges............................................................102Left Information Display.....................................103Right Information Display..................................104
GearboxSee: Transmission................................................191
General Information on RadioFrequencies...................................................57Intelligent Access..................................................57
General Maintenance Information...........486Multi-point Inspection........................................489
Owner Checks and Services...........................488Protecting Your Investment.............................486Why Maintain Your Vehicle?............................486Why Maintain Your Vehicle at YourDealership?......................................................486
Getting Assistance Outside the U.S. andCanada.........................................................275Getting the Services You Need.................271Away From Home................................................271
Global Opening and Closing.......................95Closing the Windows...........................................95Opening the Windows.........................................95
H
Hazard Flashers............................................263Headlamp AdjustingSee: Adjusting the Headlamps.........................311
Headlamp Exit Delay.....................................88HeadrestSee: Head Restraints..........................................147
Head Restraints..............................................147Adjusting the Head Restraint...........................148Tilting Head Restraints ......................................148
Heated Exterior Mirrors...............................144Heated Rear Window...................................144Heated Seats..................................................154Front Seats............................................................154
Rear Seats.............................................................155
Heated Steering Wheel................................82Heated Windshield.......................................144Windshield Wiper De-Icer.................................144
HeatingSee: Climate Control............................................141
High Voltage Battery Cut-Off Switch.......190High Voltage Battery....................................189General Information............................................189
Hints on Controlling the InteriorClimate..........................................................143Defogging the Side Windows in ColdWeather.............................................................144General Hints........................................................143Quickly Cooling the Interior..............................143Quickly Heating the Interior..............................143Recommended Settings for Cooling..............144Recommended Settings for Heating..............143
Hints on Driving With Anti-LockBrakes............................................................197Home Screen................................................386Hood LockSee: Opening and Closing the Hood............298
Hybrid Vehicle Frequently AskedQuestions......................................................174Hybrid Vehicle Operation.............................171Battery:...................................................................172Braking:..................................................................173
565
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

Driving:....................................................................171Driving to Optimize Fuel Economy.................173Engine:....................................................................172Starting:...................................................................171Stopping:.................................................................171Transmission Operation:....................................172
I
In California (U.S. Only)...............................272Information Display Control.........................82Information Displays......................................110General Information.............................................110
Information Messages..................................121Active Park............................................................122Adaptive Cruise Control....................................122Adaptive Headlamps..........................................123AdvanceTrac™.......................................................123Airbag.....................................................................124Alarm......................................................................124Automatic Engine Shutdown............................124Battery and Charging System (12 volt)...........125Battery and Charging System (HighVoltage).............................................................125Blind Spot Information and Cross Traffic AlertSystem...............................................................126Doors and Locks..................................................126Driver Alert............................................................127
Fuel..........................................................................127Hill Start Assist.....................................................128Keys and Intelligent Access.............................128Lane Keeping System........................................130Maintenance.........................................................130MyKey.....................................................................132Park Aid..................................................................133Park Brake.............................................................133Power Steering.....................................................134Pre-Collision Assist.............................................135Remote Start.........................................................135Seats.......................................................................136Starting System ...................................................136Tire Pressure Monitoring System....................137Traction Control....................................................137Transmission.........................................................138
Installing Child Restraints..............................21Child Seats..............................................................21Using Lap and Shoulder Belts............................21Using Lower Anchors and Tethers forCHildren (LATCH).............................................27Using Tether Straps..............................................29
Instrument Cluster........................................102Instrument Lighting Dimmer........................88Instrument Panel Overview...........................17Interior Lamps..................................................92Front Interior Lamp...............................................92Rear Interior Lamps..............................................93
Interior Luggage CompartmentRelease...........................................................75Interior Mirror...................................................98Auto-Dimming Mirror...........................................98
Introduction.........................................................7
J
Jump Starting the Vehicle..........................264Connecting the Jumper Cables.....................264Jump Starting......................................................265Preparing Your Vehicle.....................................264Removing the Jumper Cables........................266
K
Keyless Entry....................................................73SECURICODE™ KEYLESS ENTRYKEYPAD...............................................................73
Keyless Starting.............................................166Ignition Modes.....................................................166
Keys and Remote Controls...........................57
L
Lane Keeping System.................................234Switching the System On and Off..................235
566
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

Steering..........................................................245Electric Power Steering....................................245
Steering Wheel................................................80Storage Compartments...............................165SunroofSee: Moonroof.......................................................99
Sun Shades......................................................99Sun Visors.........................................................99Illuminated Vanity Mirror.....................................99
Supplementary Restraints System..............47Principle of Operation..........................................47
Symbols Glossary..............................................7SYNC™ 3...........................................................371General Information............................................371
SYNC™ 3 Troubleshooting..........................463
T
Technical SpecificationsSee: Capacities and Specifications...............353
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)..........................273Tire Care..........................................................331Glossary of Tire Terminology...........................333Information About Uniform Tire QualityGrading..............................................................331Information Contained on the TireSidewall............................................................334
Temperature A B C.............................................332Traction AA A B C...............................................332Treadwear............................................................332
Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit....................324
Tire Pressure Monitoring System.............346Changing Tires With a Tire PressureMonitoring System.........................................348Understanding Your Tire Pressure MonitoringSystem .............................................................348
Tire Repair KitSee: Tire Sealant and Inflator Kit....................324
Tire Sealant and Inflator Kit.......................324First Stage: Reinflating the Tire with SealingCompound and Air........................................326General Information...........................................324Second Stage: Checking Tire Pressure.......328Tips for Use of your TMK.................................325What to do after the Tire has beenSealed...............................................................329What to do when a Tire Is Punctured...........326
TiresSee: Wheels and Tires......................................324
Towing a Trailer.............................................258Towing Points................................................269Installing the Recovery Hook..........................269Recovery Hook Location..................................269
Towing the Vehicle on Four Wheels.......258Emergency Towing............................................258Recreational Towing..........................................258
Towing.............................................................258Traction Control............................................202Principle of Operation.......................................202
Transmission Code Designation..............356Transmission....................................................191Transporting the Vehicle............................269Type Approvals..............................................551Radio Frequency Certification Logos for BlindSpot Information System.............................559Radio Frequency Certification Logos for MidRange Radar....................................................554Radio Frequency Certification Logos forPassive Anti-Theft System...........................555Radio Frequency Certification Logos for RadioTransceiver Module.......................................557Radio Frequency Certification Logos for SYNC3.........................................................................560Radio Frequency Certification Logos for TirePressure Monitoring Sensor(s)....................551Radio Frequency Certification Logos forWireless Charging.........................................560
U
Under Hood Overview...............................299
570
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index