2019 LINCOLN MKZ HYBRID maintenance schedule

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline provides warranty service, werecommend you return to your sellingauthorized dealer who wants to ensure yourcontinued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorized toperform all warranty repairs. This means that,depending on the warranty repair needed,you may have to take your vehicle to anotherauthorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicle tothe authorized dealer. Repairs are madeusing Lincoln or Motorcraft parts, orremanufactured or other parts that areauthorized by Lincoln.
Away From Home
If you are away from home when your vehicleneeds service, contact the Lincoln ClientRelationship Center or use the onlineresources listed below to find the nearestauthorized dealer.
In the United States:
Mailing address
Lincoln Motor CompanyClient Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-521-4140TDD for the hearing impaired:1-800-232-5952
Web Address
www.LincolnOwner.com
These are some of the items that can befound online:
•United States dealer locator by DealerName, City, State or ZIP Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Lincoln Extended Service Plans.
•Lincoln Original Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship CentreLincoln Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
271
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Customer Assistance

When the engine is cold, check theconcentration and level of the coolant at theintervals listed in the scheduled maintenanceinformation. See Scheduled Maintenance(page 486).
Note:Make sure that the coolant level isbetween the MIN and the MAX marks onthe coolant reservoir.
Note: Coolant expands when it is hot. Thelevel may extend beyond the MAX mark.
Maintain coolant concentration within 48%to 50%, which equates to a freeze pointbetween -30°F (-34°C) and -34°F (-37°C).Coolant concentration should be checkedusing a refractometer. We do not recommendthe use of hydrometers or coolant test stripsfor measuring coolant concentration.
Adding Coolant
WARNING: Do not add engine coolantwhen the engine is hot. Failure to follow thisinstruction could result in personal injury.
WARNING: Never remove the coolantreservoir cap when the engine is running orhot.
Note: Automotive fluids are notinterchangeable. Do not use coolant orwindshield washer fluid outside of itsspecified function and vehicle location.
Note: Do not use stop leak pellets, coolingsystem sealants, or non-specified additivesas they can cause damage to the enginecooling or heating systems. Resultingcomponent damage may not be covered bythe vehicle Warranty.
It is very important to use prediluted coolantapproved to the correct specification in orderto avoid plugging the small passageways inthe engine cooling system. See Capacitiesand Specifications (page 357). Do not mixdifferent colors or types of coolant in yourvehicle. Mixing of engine coolants or usingan incorrect coolant may harm the engine orcooling system components and may not becovered by the vehicle Warranty.
Note:If prediluted coolant is not available,use the approved concentrated coolantdiluting it to 50/50 with distilled water. SeeCapacities and Specifications (page 353).Using water that has not been deionizedmay contribute to deposit formation,corrosion and plugging of the small coolingsystem passageways.
Note: Coolants marketed for all makes andmodels may not be approved to Fordspecifications and may cause damage tothe cooling system. Resulting componentdamage may not be covered by the vehicleWarranty.
If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
To top up the coolant level do the following:
1. Unscrew the cap slowly. Any pressureescapes as you unscrew the cap.
2. Add prediluted coolant approved to thecorrect specification. See Capacities andSpecifications (page 353).
3.Add enough prediluted coolant to reachthe correct level.
303
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Maintenance

If you drive in extremely hot climates:
•You can decrease the coolantconcentration to 40%.
•Coolant concentrations below 40%decrease the freeze and corrosionprotection characteristics of the coolantand may cause engine damage.
Vehicles driven year-round in non-extremeclimates should use prediluted coolant foroptimum cooling system and engineprotection.
Coolant Change
At specific mileage intervals, as listed in thescheduled maintenance information, thecoolant should be changed. Add predilutedcoolant approved to the correct specification.See Capacities and Specifications (page353).
Fail-Safe Cooling
Fail-safe cooling allows you to temporarilydrive your vehicle before any incrementalcomponent damage occurs. The fail-safedistance depends on ambient temperature,vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the coolanttemperature gauge moves toward the redzone:
A warning lamp illuminates and amessage may appear in theinformation display.
If the engine reaches a presetover-temperature condition, the engineautomatically switches to alternating cylinderoperation. Each disabled cylinder acts as anair pump and cools the engine.
When this occurs, your vehicle still operates,however:
•Engine power is limited.
•The air conditioning system turns off.
Continued operation increases the enginetemperature, causing the engine tocompletely shut down. Your steering andbraking effort increases in this situation.
When the engine temperature cools, you canre-start the engine. Have your vehiclechecked as soon as possible to minimizeengine damage.
When Fail-Safe Mode Is Activated
WARNING: Fail-safe mode is for useduring emergencies only. Operate yourvehicle in fail-safe mode only as long asnecessary to bring your vehicle to rest in asafe location and seek immediate repairs.When in fail-safe mode, your vehicle will havelimited power, will not be able to maintainhigh-speed operation, and may completelyshut down without warning, potentially losingengine power, power steering assist, andpower brake assist, which may increase thepossibility of a crash resulting in seriousinjury.
WARNING: Never remove the coolantreservoir cap when the engine is running orhot.
305
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Maintenance

5. Locate the vertical adjuster on eachheadlamp. Using a Phillips #2screwdriver, turn the adjuster eitherclockwise or counterclockwise in orderto adjust the vertical aim of theheadlamp. The horizontal edge of thebrighter light should touch the horizontalreference line.
6. Close the hood and turn off the lamps.
Horizontal Aim Adjustment
The horizontal aim does not require anyadjustment for this vehicle. If a fault occurs,have the system checked by an authorizeddealer.
CHANGING A BULB
Replacing Bulbs
For replacing bulbs, see your authorizeddealer.
CHANGING THE ENGINE AIR
FILTER
WARNING: To reduce the risk ofvehicle damage and/or personal burn injuriesdo not start your engine with the air cleanerremoved and do not remove it while theengine is running.
When changing the air filter element, useonly the air filter element listed. SeeCapacities and Specifications (page 353).
Change the air filter element at the properinterval. See Scheduled Maintenance (page486).
Note:Failure to use the correct air filterelement may result in severe enginedamage. The customer warranty may bevoid for any damage to the engine if thecorrect air filter element is not used.
1. Loosen the 5 bolts on the air cleanercover.
2. Remove the air cleaner cover.
3.Remove the engine air filter element fromthe engine air cleaner assembly.
4. Wipe any dirt or debris from the air filterhousing and cover to make sure no dirtgets in the engine and to make sure youhave a good seal.
312
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
MaintenanceE150095 E146048

If you feel a sudden vibration or ridedisturbance while driving, or you suspectyour tire or vehicle has been damaged,immediately reduce your speed. Drivewith caution until you can safely pull offthe road. Stop and inspect the tires fordamage. If you cannot detect a cause,have the vehicle towed to the nearestrepair facility or tire dealer to have thevehicle inspected.
Tire and Wheel Alignment
A bad jolt from hitting a curb or potholecan cause the front end of your vehicleto become misaligned or cause damageto your tires. If your vehicle seems topull to one side when you’re driving, thewheels may be out of alignment. Havean authorized dealer check the wheel
alignment periodically.
Wheel misalignment in the front or therear can cause uneven and rapidtreadwear of your tires and should becorrected by an authorized dealer.Front-wheel drive vehicles and thosewith an optional independent rearsuspension may require alignment of allfour wheels.
You should balance the tiresperiodically. An unbalanced tire andwheel assembly may result in irregulartire wear.
Tire Rotation
Note:If your tires show uneven wearask an authorized dealer to check forand correct any wheel misalignment,tire imbalance or mechanical problem
involved before tire rotation.
Note:Your vehicle may be equippedwith a dissimilar spare wheel and tireassembly. A dissimilar spare wheel andtire assembly is defined as a sparewheel and tire assembly that is differentin brand, size or appearance from theroad tires and wheels. If you have adissimilar spare wheel and tire assemblyit is intended for temporary use only andshould not be used in a tire rotation.
Note:After having your tires rotated,inflation pressure must be checked andadjusted to the vehicle requirements.
Rotating your tires at the recommendedinterval will help your tires wear moreevenly, providing better tire performanceand longer tire life. See your ScheduledMaintenance information.
Front-wheel drive or all-wheel drivevehicles, front tires on the left side ofthe diagram
344
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Wheels and Tires

MOTORCRAFT PARTS
2.0L ATK iVCT EngineComponent
FA-1911Air filter element
FL-910-SOil filter
BXT-90T5-590Battery
SP-530Spark plugs
FP-71Cabin air filter
WW-2200 (driver side)Windshield wiper bladeWW-1900 (passenger side)
We recommend Motorcraft® replacement parts available at your Lincoln dealer or at fordparts.com for scheduled maintenance. These partsmeet or exceed Ford Motor Company’s specifications and are engineered for your vehicle. Use of other parts may impact vehicle performance,emissions and durability. Your warranty may be void for any damage related to use of other parts.
If a Motorcraft® oil filter is not available, use an oil filter that meets industry performance specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the appropriate intervals. See Scheduled Maintenance(page 486).
354
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Capacities and Specifications

Transferable Coverage
If you sell your vehicle before your LincolnProtect extended service plan coverageexpires, you can transfer any remainingcoverage to the new owner. Which shouldgive you and your potential buyer a littlemore peace of mind.
Less Cost to Properly Maintain Your Vehicle
Lincoln Protect extended service plan alsooffers a Premium Maintenance Plan thatcovers all scheduled maintenance, andselected wear items. The coverage isprepaid, so you never have to worry aboutthe cost of your vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Spark plugs.
•The clutch disc (if equipped).
•Brake pads and linings.
•Shock absorbers and struts.
•Engine cooling hoses, clamps ando-rings.
•Engine belts.
•Diesel exhaust fluid replenishment (ifequipped).
Interest Free Finance Options
Just a 10% down payment will provide youwith an affordable, no interest, no feepayment program allowing you all thesecurity and benefits Lincoln Protectextended service plan has to offer whilepaying over time. You are pre-approved withno credit check or hassles. To learn more,call our Lincoln Protect extended serviceplan specialists at 800-367-3377.
Complete the information below and mail to:
Lincoln Protect Extended Service PlanP.O. Box 321067Detroit, MI 48232
Lincoln Protect (CANADA ONLY)
You can get more protection for your vehicleby purchasing a Lincoln Protect extendedservice plan. Lincoln Protect extendedservice plan is the only service contractbacked by Lincoln Motor Company ofCanada, Limited. Depending on the plan youpurchase, Lincoln Protect extended serviceplan provides benefits such as:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs after yourNew Vehicle Limited Warranty Coverageexpires.
•Roadside Assistance benefits.
484
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Lincoln Protect

GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenanceschedule helps protect against major repairexpenses resulting from neglect orinadequate maintenance and may help toincrease the value of your vehicle when yousell or trade it. Keep all receipts forcompleted maintenance with your vehicle.
We have established regular maintenanceintervals for your vehicle based uponrigorous testing. It is important that you haveyour vehicle serviced at the proper times.These intervals serve two purposes; one isto maintain the reliability of your vehicle andthe second is to keep your cost of owningyour vehicle down.
It is your responsibility to have all scheduledmaintenance performed and to make surethat the materials used meet thespecifications identified in this owner'smanual. See Capacities and Specifications(page 353).
Failure to perform scheduled maintenanceinvalidates warranty coverage on partsaffected by the lack of maintenance.
Why Maintain Your Vehicle at YourDealership?
Factory-Trained Technicians
Service technicians participate in extensivefactory-sponsored certification training tohelp them become experts on the operationof your vehicle. Ask your dealership aboutthe training and certification their technicianshave received.
Genuine Ford and Motorcraft® ReplacementParts
Dealerships stock Ford, Motorcraft andFord-authorized branded re-manufacturedreplacement parts. These parts meet orexceed our specifications. Parts installed atyour dealership carry a nationwide 24-monthor unlimited mile (kilometer) parts and laborlimited warranty.
If you do not use Ford authorized parts theymay not meet our specifications anddepending on the part, it could affectemissions compliance.
Convenience
Many dealerships have extended eveningand Saturday hours to make your servicevisit more convenient and they offer one stopshopping. They can perform any servicesthat are required on your vehicle, fromgeneral maintenance to collision repairs.
Note:Not all dealers have extended hoursor body shops. Please contact your dealerfor details.
Protecting Your Investment
Maintenance is an investment that paysdividends in the form of improved reliability,durability and resale value. To maintain theproper performance of your vehicle and itsemission control systems, make sure youhave scheduled maintenance performed atthe designated intervals.
486
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Scheduled Maintenance