2019 Lexus ES300h Owner's Manual (OM33D00U)

3537-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a problem
with your hybrid transmission. Contact
your Lexus dealer or commercial tow-
ing service before towing.
 The hybrid system warning message
If your vehicle needs to be
towed
If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity
generated by the operation of the motor
may cause a fire to occur depending on
the nature of the damage or malfunction.
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
Situations when it is necessary to
contact dealers before towing

3547-2. Steps to take in an emergency
is shown on the multi-information
display and the vehicle does not
move.
 The vehicle makes an abnormal
sound.
Do not tow with a sling-type truck to
prevent body damage.
From the front
Release the parking brake.
From the rear
Use a towing dolly under the front
wheels.
If your vehicle is transported by a flat-
bed truck, it should be tied down at the
locations shown in the illustration.
If you use chains or cables to tie down
your vehicle, the angles shaded in
black must be 45°.
Do not overly tighten the tie downs or
the vehicle may be damaged.
Towing with a sling-type truck
Towing with a wheel-lift type
truck
Using a flatbed truck

3557-2. Steps to take in an emergency
7
When trouble arises
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for short distances
at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1 Take out the towing eyelet.
(P.373)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
3Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using a wheel nut wrench
or hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the hybrid system.
If the hybrid system does not start, turn the
power switch to ON mode.
7Shift the shift lever to N and release
the parking brake.
When the shift lever cannot be shifted:
P.142
■While towing
If the hybrid system is off, the power assist
for the brakes and steering will not function,
making steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in trunk.
Emergency towing
Emergency towing procedure

3567-2. Steps to take in an emergency
( P.373)
 Fluid leaks under the vehicle. (Water
dripping from the air conditioning
after use is normal.)
 Flat-looking tires or uneven tire
wear
 Engine coolant temperature gauge
continually points higher than nor-
mal.
 Changes in exhaust sound
 Excessive tire squeal when corner-
ing
 Strange noises related to the sus-
pension system
 Pinging or other noises related to
the hybrid system
 Engine missing, stumbling or run-
ning roughly
 Appreciable loss of power
 Vehicle pulls heavily to one side
when braking
If you think something is
wrong
If you notice any of the following
symptoms, your vehicle probably
needs adjustment or repair. Con-
tact your Lexus dealer as soon as
possible.
Visible symptoms
Audible symptoms
Operational symptoms

3577-2. Steps to take in an emergency
7
When trouble arises
Vehicle pulls heavily to one side
when driving on a level road
 Loss of brake effectiveness, spongy
feeling, pedal almost touches the
floor

3587-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light (warning buzzer)
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
If a warning light turns on or a warning buzzer sounds
Calmly perform the following actions if any of the warning lights comes on or
flashes. If a light comes on or flashes, bu t then goes off, this does not necessar-
ily indicate a malfunction in the system. However, if this continues to occur,
have the vehicle inspected by your Lexus dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.)
or
(red)
(Canada)
Indicates that:
 The brake fluid level is low; or
 The brake system is malfunctioning
 Immediately stop the vehicle in a safe place and contact your Lexus
dealer. Continuing to drive the vehicle may be dangerous.
Warning lightDetails/Actions
(yellow)
Indicates a malfunction in:
 The regenerative braking system;
 The electronically controlled brake system; or
 The parking brake system
 Have the vehicle inspected by your Lexus dealer immediately.
Warning lightDetails/Actions
Indicates that the engine coolant temperature is too high
Immediately stop the vehicle in a safe place.
Handling method ( P.388)

3597-2. Steps to take in an emergency
7
When trouble arises
■Charging system warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
■Malfunction indicator lamp (warning buzzer)
■SRS warning light (warning buzzer)
Warning lightDetails/Actions
Indicates a malfunction in the vehicle’s charging system
Immediately stop the vehicle in a safe place and contact your Lexus
dealer.
Warning lightDetails/Actions
Indicates that the engine oil pressure is too low
 Immediately stop the vehicle in a safe place and contact your Lexus
dealer.
Warning lightDetails/Actions
(U.S.A.)
or
(Canada)
Indicates a malfunction in:
 The hybrid system;
 The electronic engine control system; or
 The electronic throttle control system
 Immediately stop the vehicle in a safe place and contact your Lexus
dealer.
Warning lightDetails/Actions
Indicates a malfunction in:
 The SRS airbag system;
 The front passenger occupant classification system; or
 The seat belt pretensioner system
 Have the vehicle inspected by your Lexus dealer immediately.

3607-2. Steps to take in an emergency
■ABS warning light (warning buzzer)
■Brake Override System warning light/Drive-Start Control warning light*
(warning buzzer)
*: This light illuminates on the multi-information display.
■Electric power steering system warning light (warning buzzer)
Warning lightDetails/Actions
(U.S.A.)
or
(Canada)
Indicates a malfunction in:
 The ABS; or
 The brake assist system
 Have the vehicle inspected by your Lexus dealer immediately.
Warning lightDetails/Actions
When a buzzer sounds:
Brake Override System is malfunctioning;
 Drive-Start Control is operating; or
 Drive-Start Control is malfunctioning
 Follow the instructions displayed on the multi-information display.
When a buzzer does not sound:
Brake Override System is operating
 Release the accelerator pedal and depress the brake pedal.
Warning lightDetails/Actions
(red)
or
(yellow)
Indicates a malfunction in the EPS (Electric Power Steering) system
Have the vehicle inspected by your Lexus dealer immediately.