2019 INFINITI QX50 display

11 Troubleshooting guide
Customer assistance ...................................................... 11-2
System unit ....................................................................... 11-3Liquid crystal display ................................................ 11-3
Audio system ................................................................... 11-5 HD Radio technology ............................................... 11-5
Compact Disc (CD) player ...................................... 11-7
iPod® player ............................................................... 11-9
USB memory ............................................................. 11-11
Bluetooth® streaming audio ................................ 11-12
Bluetooth® Hands-Free Phone System ................ 11-14 Monitor system ............................................................ 11-18
Navigation (if so equipped) ....................................... 11-19
Basic operations .................................................... 11-19
Vehicle icon ............................................................ 11-20
Route calculation and visual guidance ............ 11-22
Voice guidance ....................................................... 11-24
Traffic information ............................................... 11-25
INFINITI InTouch
TMServices ............................. 11-26
Voice recognition ......................................................... 11-27

SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
Symptom Possible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes
moderate.
Screen brightness is set to the maximum dark-
ness. Adjust the brightness setting of the screen.
“Screen settings” (page 2-17)
The screen is too bright. Screen brightness is set to the maximum brightness.Adjust the brightness setting of the screen.
“Screen settings” (page 2-17)
A small black spot or a small bright spot appears
on the screen. This is a typical phenomenon for liquid crystal
displays.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power
cables, ham radios or other radio devices
equipped to other vehicles may adversely affect
the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal
displays. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is less than 50°F (0°C). Wait until the cabin temperature rises to within 50°F (0°C) and 122°F (50°C).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
displays.Adjust the brightness setting of the screen.
“Screen settings” (page 2-17)
11. Troubleshooting guide
11-3

11. Troubleshooting guide
SymptomPossible cause Possible solution
The screen turns blue or an error message is
displayed on the upper display. A system malfunction has occurred.
It is recommended you visit an INFINITI retailer
for inspecting.
The SD card is not inserted into the slot
correctly. If the SD card containing map data is acciden-
tally removed, after reinserting the SD card
containing map data into the slot, place the
ignition switch in the “OFF” position and then
place back in the “ON” position again.
11-4

11. Troubleshooting guide
Functional
SymptomPossible cause Possible solution
Keep losing my local stations. The digital coverage is slightly less than the
analog signal coverage. Verify correct operation on another station. This
is expected behavior.
Shadowing (urban / terrain) can cause reduced
digital coverage. Verify correct operation on another station.
Some data fields are blank. Text information is sent at the broadcaster’s
discretion. Verify correct operation on another station.
Report station issues.
Text information is truncated / appears to be
more available. The display is limited to a fixed number of
characters and more data is being sent than can
be shown.This is intended behavior. Refer to the Owners
Manual for ability to access addition.
AM reception changes at night AM stations are required by the government
(FCC) to lower their power at night. This is not a malfunction.
11-6

11. Troubleshooting guide
SymptomPossible cause Possible solution
No sounds are played though the CD play time is
displayed. The system plays back the first track of the mix
mode disc. (Mix mode is a format in which data
except music is recorded on the first track and
music data is recorded on one other than the
first track in a session.)Play back music data that are recorded on one
other than the first track.
Music cuts off or skips. The combination of writing software and hard-
ware might not match; or the writing speed,
writing depth, writing width, etc. might not
match the specifications. Create a disc using different writing speed
settings, etc.
The system skips the selected track and moves
to the next track. A non-MP3/WMA file is given an extension of “.
MP3”, “.WMA”, “.mp3” or “.wma”.Prepare MP3/WMA files.
The system plays back a file that is prohibited
due to copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the writing software while the files are written
in the disc.Check the settings of the writing software, and
create a new disc.
11-8

SymptomPossible cause Possible solution
Playback stops. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Visit www.infinitiusa.com/bluetooth/ to search
for a recommended the Bluetooth® audio device.
A cellular phone is connected. This is not a malfunction.
Sound may cut out when a Bluetooth® audio
device is operated. Push

11. Troubleshooting guide
SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard.
There is no ring tone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ring tone, incoming
voice or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the navigation screen and a cellular phone
screen. Making or receiving a call is un-
available even though the antenna display
shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
navigation screen may be different from those shown
on the cellular phone screen. Use them as a reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skip. The cellular phone may have turned on wireless
LAN(Wi-Fi). Turn off the wireless LAN (Wi-Fi).
11-16

11. Troubleshooting guide
MONITOR SYSTEM
SymptomPossible cause Possible solution
The image on the display is not clear. The front glass of the camera lens is dirty. Gently wipe off the dirt with a damp soft cloth.
Moisture drops such as rain or snow form on the
camera lens. Gently wipe off the drops with a soft cloth.
Light such as sunlight or a headlight beam from
another vehicle directly enters the camera. This is not a malfunction. It will return normal
when the light disappears.
Moisture condensation occurs in the camera
lens due to rapid temperature change. This is not a malfunction. It will return normal
after driving for a short period of time.
Objects on the display may not be clear in a dark
place or at night. Adjust the brightness or the contrast settings of
the screen.
The image on the display flickers. The vehicle is under fluorescent light.This is not a malfunction.
The colors of the object on the display look
different from those of the actual object. This is a typical phenomenon for cameras. This is not a malfunction.
Image does not appear on the display. The shift lever is not shifted to the “R” position. Shift the shift lever to the “R” position. [Automatic Display with Sonar] is OFF. Set [Automatic Display with Sonar] to ON
The image appears on the display from the
wrong angle. The trunk is opens.
Close the trunk.
The image on the display is not clearly visible. Strong light or reflected light enters the camera. This is not a malfunction.
The sensor is not detective There is ice or snow on the sensor.Flush out ice and snow with warm water.
There is dirt, mud or wax on the sensor. Gently wipe off the dirt with a damp soft cloth.
Vertical lines appear on the image. Strong reflected light from the bumper enters
the camera. This is not a malfunction.
11-18