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EV Charging Troubleshooting - Steps to Consider
If the vehicle fails to charge after being plugged in to a charging station or if plugge\
d in when using the portable charger,
check the following:
1. Verify the charge mode is set to immediate. (i.e. confirm that scheduled charging is turned OFF)
2. Check the operation status of the charging station or the portable charger.
3. Check to see if there are any warning messages in the LCD cluster. Refer to "LCD Display Messages" in this sec- tion.
4. If there is an error message on the charging station display screen, there may be a problem with the charging sta- tion. Try to charge the vehicle with a different charging station.
5. If the vehicle fails to charge with different charging station equipment, there may be a problem with the vehicle. Contact an authorized HYUNDAI dealer for inspection.
Page 508 of 540

H45
When the " " indicator is ON
and the gear is in a position other
than P (Park), the driver can acci-
dently depress the accelerator
pedal, causing the vehicle to move
unexpectedly.
Virtual Engine Sound System
The Virtual Engine Sound System
generates an audible sound for near-
by pedestrians when the vehicle is in
ready ( ) mode and the vehicle is
in gear ("D" or "R"). The sound
changes if the vehicle is speeding up
or slowing down.
If the vehicle is in the ready ( )mode and the gear is not in P
(Park), the VESS will operate.
When the gear is shifted to R (Reverse), an additional warning
sound will be heard.
Distance to Empty
The location of where the vehicle
range is displayed is different
depending on which drive mode is
active.
For more details, refer to "Drive
Mode System" in chapter 5.
The vehicle is much quieter
while driving than a conven-
tional gasoline-powered vehi-
cle. Be aware of your sur-
roundings and always drive
safely.
After you park the vehicle or
while you are waiting at a traf-
fic light, check whether there
are children or obstacles
around the vehicle.
Check if there is something
behind the vehicle when driv-
ing in reverse. Pedestrians
may not hear the sound of the
vehicle.
CAUTION
OOSEV048108N/OOSEV048180N
■ COMFORT mode■SPORT/ECO/ECO+
mode (if equipped)
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H46
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FO
O R
RM
M A
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O N
N
(
( C
C O
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NT
T.
.)
)
When destination is not set
On average, a vehicle can drive
about 250 miles (400 km). Under
certain circumstances where the
air conditioner/heater is ON, the
range is affected, resulting in a
possible distance range from
210~310 miles (335~500 km).
When using the heater during cold
weather or driving at high speed,
the high voltage battery consumes
a lot more electricity. This may
reduce the range significantly.
After "---" has been displayed, the vehicle can drive an additional 2~5
miles (3~8 km) depending on driv-
ing speed, heater/air conditioner,
weather, driving style, and other
factors.
The range that is displayed on the instrument cluster after completing
a recharge may vary significantly
depending on previous driving pat-
terns.
When the previous driving patterns
include aggressive or high speed
driving (e.g. predominantly high-
way miles, etc.), the estimated
range on the next full charge will be
lower than normal. When the previous driving patterns
are predominantly mild or econom-
ical (e.g. city driving), the estimated
range on the next full charge will be
increased.
Calculated range may depend on many factors such as the charge
amount of the high voltage battery,
weather, temperature, durability of
the battery, geographical features,
and driving style.
Natural degradation may occur with the high voltage battery
depending on the number of years
the vehicle is used. This may
reduce the vehicle range.
Navigation - When a Destinationis Set
When a destination is set using the
vehicle navigation system (if
equipped), the vehicle range may
change. The vehicle range is recalcu-
lated using the destination route infor-
mation. While driving, the range may
vary based on traffic conditions, driv-
ing pattern and vehicle settings, etc.
Tips for Improving Range
When Using the Climate
Control System
Operating the climate control sys-
tem consumes electrical energy
from the EV battery. Continuous use
may reduce the vehicle range.
When using the climate control sys-
tem, it is recommended to set the
control to 72°F (22°C) AUTO. The
climate control system has been
optimized to operate at this setting
for maximum comfort and efficiency.
When possible, use the DRIVER ONLY feature on the climate control
system. This will discontinue airflow
to the passenger side and reduces
climate control power consumption.
Page 513 of 540
H50
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FO
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RM
M A
AT
TI
IO
O N
N
(
( C
C O
O N
NT
T.
.)
)
LCD Display Messages
Shift to P to charge
This message is displayed if you
connect the charging cable without
the gear in the P (Park) position.
Shift to P (Park) before connecting
the charging cable.
Remaining Time
This message is displayed to notify
the remaining time to charge the bat-
tery to the selected target battery
charge level.
Unplug vehicle to start
This message is displayed when you
start the vehicle without unplugging
the charging cable. Unplug the
charging cable, and then turn on the
vehicle.OOSEV048119L
OOSEV048133N/OOSEV048198N
■ AC charge■DC charge
OOSEV048129L
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H51
Charging Door Open
This message is displayed when you
attempt to shift the vehicle out of P
(Park) with the charging door open.
You must close the charging door
before driving the vehicle.
Charging Stopped.Check the AC/DC charger
This warning message is displayed
when charging is stopped, possibly
due to one of the following rea-
sons:
- There is a problem with the exter-nal AC charger or DC charger
charger
- The external AC charger stopped charging
- The charging cable is damaged If this warning message appears,
check if there is a problem with the
charging cable or connector, or if
there is an error message on the
charging station display screen.
If the same problem occurs when
charging the vehicle with a normally
operating AC charger or genuine
HYUNDAI portable charger, have
your vehicle inspected by an author-
ized HYUNDAI dealer.
OOSEV048130N
OOSEV048131N/OOSEV048132N
■
AC charge■DC charge
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H52
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N F
FO
O R
RM
M A
AT
TI
IO
O N
N
(
( C
C O
O N
NT
T.
.)
)
Charging Stopped.
Check the cable connection
This warning message is displayed
when charging is stopped because
the charging connector is not cor-
rectly connected to the vehicle
charging port.
If this message is displayed, discon-
nect the charging cable from the
vehicle charging port and reconnect
it. Before reconnecting, check to
make sure there is no foreign debris
or damage to the connector or
charging port on the vehicle.
If the same problem occurs when
charging the vehicle with a replaced
charging cable or genuine HYUNDAI portable charger, we recommend
that you have your vehicle inspected
by an authorized HYUNDAI dealer.
Check regenerative brakes/
Stop vehicle and check regener-ative brakes
This warning message is displayed
when the regenerative brake system
does not work properly.
If this warning message is displayed,
have the vehicle inspected by an
authorized HYUNDAI dealer.
Low Battery
When the high voltage battery level
reaches below 8%, this warning
message is displayed.
The warning light on the instrument
cluster ( ) will turn ON simultane-
ously.
Charge the high voltage battery
immediately.OOSEV048196N
OOSEV048121N
OOSEV048118L/OOSEV048117N
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H53
Charge immediately.Power limited
When the high voltage battery level
reaches below 3%, this warning
message is displayed.
The warning light on the instrument
cluster ( ) and the power down
warning light ( ) will turn on simul-
taneously.
The vehicle's power will be reduced
to minimize the energy consumption
of the high voltage battery. Charge
the battery immediately.
Low outside temperature maylimit power output. Charge EVbattery/Low EV battery tempera-ture. Power limited
[A] : Displays when turning off vehicle.
[B] : Displays when turning on vehicle.
Both warning messages are dis-
played to protect electric vehicle sys-
tem when the outside ambient tem-
perature is low. If the high voltage
battery charging level is low and
parked outside in low temperature for
a long time, vehicle power could be
limited.
Charging the battery before driving
helps increase power. If this warning message is still dis-
played even after the ambient tem-
perature has increased, have the
vehicle inspected by an author-
ized HYUNDAI dealer.
NOTICE
OOSEV048122L
OOSEV048199N/OOSEV048126N
Page 517 of 540
H54
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FO
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RM
M A
AT
TI
IO
O N
N
(
( C
C O
O N
NT
T.
.)
)
EV Battery Overheated!
Stop vehicle
This warning message is displayed
to protect battery and electric vehicle
system when the high voltage bat-
tery temperature is too high.
Turn off the POWER button and stop
the vehicle so that the battery tem-
perature decreases.
Power limited
In the following cases, this warning
message is displayed when the vehi-
cle's power is limited for safety.
When the high voltage battery is
below a certain level, or voltage is
decreasing.
When the temperature of the motor or high voltage battery is very high.
When there is a problem with the cooling system or a failure that
may interrupt normal driving. When this warning message is
displayed, do not accelerate or
start the vehicle suddenly.
Charge the battery immediately
when the high voltage battery
level is not enough.
NOTICE
OOSEV048122N
OOSEV048125L