2019 Hyundai Ioniq Plug-in Hybrid emergency towing

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What to do in an emergency
6
Towing service
If emergency towing is necessary,
we recommend having it done by a
HYUNDAI authorised repairer or a
commercial tow-truck service.
Proper lifting and towing procedures
are necessary to prevent damage to
the vehicle. The use of wheel dollies
or flatbed is recommended.It is acceptable to tow the vehicle
with the rear wheels on the ground
(without dollies) and the front wheels
off the ground.
If any of the loaded wheels or sus-
pension components are damaged
or the vehicle is being towed with the
front wheels on the ground, use a
towing dolly under the front wheels.
When being towed by a commercial
tow truck and wheel dollies are not
used, the front of the vehicle should
always be lifted, not the rear.
T T
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W I
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OAE066018 Dolly
Dolly
Do not tow the vehicle with the
front wheels on the ground as
this may cause damage to the
vehicle.
Do not tow with sling-type
equipment. Use wheel lift or
flatbed equipment.
CAUTION
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What to do in an emergency
When towing your vehicle in an
emergency without wheel dollies:
1. Place the ignition switch in the ACC position.
2. Place the shift lever in N (Neutral).
3. Release the parking brake.
Removable towing hook
1. Open the boot, and remove the towing hook from the tool case.
2. Remove the hole cover by press-ing the lower part of the cover on
the bumper.
3. Install the towing hook by turning it clockwise into the hole until it is
fully secured.
4. Remove the towing hook and install the cover after use.
Failure to place the shift lever in
N (Neutral) may cause internal
damage to the transmission.
CAUTION
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Front
■Rear

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What to do in an emergency
6
Emergency towing
If towing is necessary, we recom-
mend you have it done by a
HYUNDAI authorised repairer or a
commercial tow truck service.If a towing service is not available in
an emergency, your vehicle may be
temporarily towed using a cable or
chain secured to the emergency tow-
ing hook at the front (or rear) of the
vehicle.
Use extreme caution when towing
the vehicle with a cable or chain. A
driver must be in the vehicle to steer
it and operate the brakes.
Towing in this manner may be done
only on hard-surfaced roads for a
short distance and at low speeds.
Also, the wheels, axles, power train,
steering and brakes must all be in
good condition.
Always follow these emergency tow-
ing precautions:
Place the ignition switch in the ACC
position so the steering wheel is
not locked.
Place the shift lever in N (Neutral).
Release the parking brake.
Depress the brake pedal with more force than normal since you will
have reduced braking perform-
ance.
More steering effort will be required because the power steering system
will be disabled.
Use a vehicle heavier than your own to tow your vehicle.
The drivers of both vehicles should communicate with each other fre-
quently.
Before emergency towing, check that the hook is not broken or dam-
aged.
Fasten the towing cable or chain securely to the hook.
Do not jerk the hook. Apply steady and even force.
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■Front
■Rear

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What to do in an emergency
Use a towing cable or chain less than 5 m (16 feet) long. Attach a
white or red cloth (about 30 cm (12
inches) wide) in the middle of the
cable or chain for easy visibility.
Drive carefully so the towing cable or chain remains tight during tow-
ing.
Before towing, check the dual clutch transmission for fluid leaks under
your vehicle. If the dual clutch trans-
mission fluid is leaking, flatbed
equipment or a towing dolly must be
used. To avoid damage to your vehicle
and vehicle components when
towing:
Always pull straight ahead
when using the towing hooks.
Do not pull from the side or at
a vertical angle.
Do not use the towing hooks
to pull a vehicle out of mud,
sand or other conditions from
which the vehicle cannot be
driven out under its own
power.
Limit the vehicle speed to
10 mph (15 km/h) and drive
less than 1 mile (1.5 km) when
towing to avoid serious dam-
age to the dual clutch trans-
mission.
CAUTION
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