2019 HONDA PILOT Owner's Manual (in English)

727
Information
Reporting Safety Defects
In the U.S.
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic Safety Admi nistration (NHTSA) in addition to
notifying American Honda Motor Co., Inc.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and reme dy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or American Honda Motor Co., Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-
9153); go to http://www.safercar.gov ; or write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
Washington, DC 20590. You can also obtain othe r information about motor vehicle safety from http://
www.safercar.gov .
In Canada
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you
should immediately inform Honda Canada Inc. and you may also inform Transport Canada.
If Transport Canada receives similar complaints, it may open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may lead to a recall and remedy campaign. However, Transport Canada
cannot become involved in individual problems between you, your dealer, or Honda Canada Inc.
To contact Transport Canada’s Defect Investigations and Recalls Division, you may call 1-800-333-0510. For
more information on reporting safety defe cts or about motor vehicle safety, go to http://www.tc.gc.ca/
roadsafety .
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Information
Emissions Testing
Testing of Readiness Codes
Your vehicle has readiness code as part of the onboard self diagnostic system.
Some States use these codes for testing to verify whether your vehicle’s emissions
components are working properly.
The codes may not be read properly if testing is performed just after the battery has
gone dead or been disconnected.
To check if they are set, set the power mo de to ON, without starting the engine. The
malfunction indicator lamp will come on for several seconds. If it then goes off, the
readiness codes are set. If it blinks fi ve times, the readiness codes are not set.
If you are required to have your vehicle te sted before the readiness codes are ready,
prepare the vehicle for retesting by doing the following:
1. Fill the gas tank to approximately 3/4 full.
2. Park the vehicle and leave the engine off for 6 hours or more.
3. Make sure the ambient temperature is between 40°F and 95°F (4°C and 35°C).
4. Start the engine without touching the accelerator pedal, and let it idle for 20
seconds.
5. Keep the vehicle in
(P. Increase the engine speed to 2,000 rpm, and hold it there
for about 3 minutes.
6. Let the engine idle with your foot off the accelerator for 20 seconds.
1Testing of Readiness Codes
The readiness codes are erased when the battery is
disconnected, and set again only after several days of
driving under a variety of conditions.
If a testing facility determines that the readiness
codes are not set, you may be requested to return at
a later date to complete the test.
If the testing facility determines the readiness codes
are still not set, see a dealer.
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uuEmissions Testing uTesting of Readiness Codes
Information
7. Select a nearby, lightly traveled major hi ghway where you can maintain a speed
of 50 to 60 mph (80 to 97 km/h) for at least 20 minutes. Drive on the highway in
(D. Do not use cruise control. When traffi c allows, drive for 90 seconds without
moving the accelerator pedal. (V ehicle speed may vary slightly; this is okay.) If you
cannot do this for a continuous 90 seconds because of traffic conditions, drive for
at least 30 seconds, then repeat it two more times (for a total of 90 seconds).
8. Drive in city or suburban traffic for at l east 10 minutes. When traffic conditions
allow, let the vehicle coast for several se conds without using the accelerator pedal
or the brake pedal.
9. Park the vehicle and leave the engine off for 30 minutes.
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Information
Warranty Coverages
■U.S. Owners
Your new vehicle is covered by these warranties:
New Vehicle Limited Warranty – covers your new vehicle, except for the
emissions control systems and accessori es, against defects in materials and
workmanship.
Emissions Control Systems Defects Warranty and Emissions Performance
Warranty – these two warranties cover your ve hicle’s emissions control systems.
Time, mileage, and coverage are conditiona l. Please read your warranty booklet for
exact information.
Seat Belt Limited Warranty – a seat belt that fails to function properly is covered
by a limited warranty. Please read your warranty booklet for details.
Rust Perforation Limited Warranty – all exterior body panels are covered against
rusting from the inside out for the specified time period, regardless of mileage.
Accessory Limited Warranty – Honda accessories are covered under this
warranty. Time and mileage limits depend on the type of accessory and other
factors. Please read your warranty booklet for details.
Replacement Parts Limited Warranty – covers all Honda replacement parts
against defects in materials and workmanship.
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uuWarranty Coverages u
Information
Replacement Battery Limited Warranty – provides prorated coverage for a
replacement battery purch ased from your dealer.
Replacement Muffler Lifeti me Limited Warranty – provides coverage for as
long as the purchaser of the muffler owns the vehicle.
Restrictions and exclusions apply to all these warranties. Please read the Honda
warranty information booklet th at came with your vehicle for precise information on
warranty coverages. Your vehicle’s original tires are covered by their manufacturer.
Tire warranty information is in a separate booklet.
■Canadian Owners
Please refer to the warranty manual that came with your vehicle.
■EPA Contact Information
An owner may obtain further in formation concerning emission warranties or report
violations of the terms of the emission warranties by contacting:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: complianc [email protected]
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Information
Authorized Manuals
■Service Express
For electronic copies of se rvice publications, you can purchase a subscription to
Service Express. Visit www.techinfo.honda.com for pricing and options.
■For U.S. Owners
Manuals can be purchased from Helm Incorporated. You can order a manual by
phone at 1 (800) 782-4356 (credit ca rd orders only), or online at www.helminc.com.
■For Canadian Owners
Please contact a dealer to order any manuals that you may require.
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Information
Customer Service Information
Honda dealership personnel are trained professionals who should be able to deal
with any problems you may encounter with your vehicle. If, however, you are faced
with a problem that they cannot resolve to your satisfaction, contact Honda
Customer Services.
U.S. Owners
American Honda Motor Co., Inc.
Honda Automobile Customer Services
Mail Stop 100-5E-8A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: 1 (800) 999-1009 Canadian Owners
Honda Canada Inc.
Customer Relations
180 Honda Boulevard
Markham, ON
L6C 0H9
Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909
E-mail: [email protected]
In Puerto Rico and the U.S. Virgin
Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: 1 (787) 620-75461 Customer Service Information
When you call or write, pl ease give us the following
information:
•Vehicle Identification Number
2Vehicle Identification Number (VIN),
Engine Number, and Transmission
Number P. 724
•Date of purchase•Odometer reading of your vehicle
•Your name, address, and telephone number
•A detailed description of the problem•Name of the dealer who sold the vehicle to you
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