2019 FORD FLEX Owners Manual

Cruise Control..................................................75
Principle of Operation....................................... 187
Cruise control See: Using Cruise Control................................ 187
Customer Assistance.................................225
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
.............................82
Direction Indicators.......................................83
Doors and Locks
..............................................61
Driver and Passenger Airbags...................45 Children and Airbags.......................................... 46
Proper Driver and Front Passenger Seating Adjustment........................................................ 45
Driving Aids.....................................................194
Driving Hints
...................................................216
Driving Through Water................................217
DRL See: Daytime Running Lamps......................... 82
E
Economical Driving
......................................216
Electromagnetic Compatibility.............460
Emission Law.................................................158 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........159
Tampering With a Noise Control System............................................................... 158
End User License Agreement.................462 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 462
Engine Block Heater
....................................149
Using the Engine Block Heater...................... 150
Engine Coolant Check...............................249 Adding Coolant.................................................. 249
Coolant Change................................................... 251
Engine Coolant Temperature Management.................................................. 252
Fail-Safe Cooling................................................ 251
Recycled Coolant................................................ 251
Severe Climates.................................................. 251
Engine Emission Control...........................158 Engine Immobilizer
See: Passive Anti-Theft System...................... 71
Engine Oil Check
...........................................247
Adding Engine Oil............................................... 247
Engine Oil Dipstick.......................................247
Engine Specifications - 3.5L Duratec
.........................................................299
Drivebelt Routing............................................... 299
Engine Specifications - 3.5L Ecoboost™
.................................................299
Drivebelt Routing.............................................. 300
Entertainment..............................................382 AM/FM Radio...................................................... 383
Apps........................................................................\
391
Bluetooth Stereo or USB................................ 390
CD (If equipped)................................................ 389
HD Radio ™ Information (If
Available)........................................................ 386
SiriusXM® Satellite Radio (If Activated)........................................................ 384
Sources.................................................................. 383
Supported Media Players, Formats and Metadata Information................................. 391
USB Ports.............................................................. 391
Environment......................................................14
Essential Towing Checks............................211 Before Towing a Trailer..................................... 213
Hitches.................................................................... 212
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 214
Safety Chains....................................................... 212
Trailer Brake Controller Connector...............212
Trailer Brakes........................................................ 212
Trailer Lamps........................................................ 213
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7 –Pin
Connector)........................................................ 211
When Towing a Trailer....................................... 213
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors................................................86 Blind Spot Information System...................... 87
Direction Indicator Mirrors................................. 87
Fold-Away Exterior Mirrors............................... 86
Heated Exterior Mirrors ......................................87
Integrated Blind Spot Mirror............................. 87
Memory Mirrors .................................................... 87
502
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Power Exterior Mirrors........................................
86
Power-Folding Mirrors....................................... 86
Puddle Lamps....................................................... 87
F
Fastening the Seatbelts...............................35 Rear Inflatable Seatbelt..................................... 37
Seatbelt Locking Modes.................................... 36
Using Seatbelts During Pregnancy................35
Flat Tire See: Changing a Road Wheel....................... 293
Floor Mats........................................................217
Fog Lamps - Front See: Front Fog Lamps........................................ 83
Foot Pedals See: Adjusting the Pedals.................................. 77
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect..................................................440 Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 441
Ford Protect Extended Service Plans (U.S. Only)................................................................. 440
Front Fog Lamps............................................83
Front Passenger Sensing System............46
Fuel and Refueling........................................151
Fuel Consumption.......................................156 Advertised Capacity.......................................... 156
Fuel Economy...................................................... 156
Fuel Filler Funnel Location
........................152
Fuel Quality......................................................151 Choosing the Right Fuel.................................... 151
Fuel Shutoff...................................................220
Fuses.................................................................232
Fuse Specification Chart...........................232 Passenger Compartment Fuse Panel........237
Power Distribution Box.................................... 232
G
Garage Door Opener See: Universal Garage Door Opener...........136
Gauges...............................................................90
Gearbox See: Transmission.............................................. 162General Information on Radio
Frequencies...................................................52
Intelligent Access................................................. 52
General Maintenance Information.......442 Multi-Point Inspection..................................... 444
Owner Checks and Services.......................... 443
Protecting Your Investment........................... 442
Why Maintain Your Vehicle?......................... 442
Why Maintain Your Vehicle at Your Dealership?..................................................... 442
Getting Assistance Outside the U.S. and Canada.........................................................228
Getting the Services You Need...............225 Away From Home.............................................. 225
H
Handbrake See: Parking Brake.............................................. 174
Hazard Flashers...........................................220
Headlamp Adjusting See: Adjusting the Headlamps..................... 259
Headlamp Exit Delay
....................................82
Headlamp Removal See: Removing a Headlamp......................... 260
Headrest See: Head Restraints.......................................... 121
Head Restraints
..............................................121
Adjusting the Head Restraint......................... 122
Tilting Head Restraints .................................... 124
Heated Exterior Mirrors
................................119
Heated Rear Window...................................119
Heated Seats
..................................................134
Front Seats............................................................ 134
Second Row Heated Seats............................. 134
Heated Steering Wheel
................................75
Heating See: Climate Control........................................... 112
Hints on Controlling the Interior Climate...........................................................116
Defogging the Side Windows in Cold Weather.............................................................. 118
General Hints........................................................ 116
Quickly Cooling the Interior.............................. 117
Quickly Heating the Interior.............................. 117
Recommended Settings for Cooling............118
Recommended Settings for Heating............117
503
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Hints on Driving With Anti-Lock
Brakes.............................................................174
Home Screen.................................................374
Hood Lock See: Opening and Closing the Hood..........243
I
Ignition Switch
...............................................145
In California (U.S. Only).............................226
Information Display Control.......................75
Information Displays.....................................95
General Information............................................ 95
Information Messages
................................103
Adaptive Cruise Control................................... 104
AdvanceTrac ™.................................................... 104
Alarm...................................................................... 104
Automatic Engine Shutdown........................ 104
AWD
........................................................................\
105
Battery and Charging System........................ 105
Blind Spot Information and Cross Traffic Alert System.................................................... 106
Brake System....................................................... 106
Collision Warning System................................ 107
Doors and Locks.................................................. 107
Fuel........................................................................\
... 107
Keys and Intelligent Access............................ 108
Maintenance........................................................ 108
MyKey..................................................................... 109
Park Aid.................................................................. 109
Power Steering..................................................... 110
Seats........................................................................\
110
Tire Pressure Monitoring System.................. 110
Towing....................................................................... 111
Traction Control..................................................... 111
Transmission.......................................................... 111
Installing Child Restraints
............................18
Child Restraints...................................................... 18
Using Lap and Shoulder Belts.......................... 19
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster
........................................90
Instrument Lighting Dimmer.....................82
Instrument Panel Overview
.........................15
Interior Lamps.................................................83
Second Row Reading Lamps.......................... 83
Third Row Dome Lamps................................... 84Interior Mirror...................................................88
Auto-Dimming Mirror......................................... 88
Introduction.........................................................7
J
Jump Starting the Vehicle..........................221 Connecting the Jumper Cables..................... 221
Jump Starting...................................................... 222
Preparing Your Vehicle...................................... 221
Removing the Jumper Cables....................... 222
K
Keyless Entry
...................................................64
SECURICODE™ Keyless Entry
Keypad................................................................ 64
Keyless Starting............................................146 Ignition Modes..................................................... 146
Keys and Remote Controls.........................52
L
Liftgate...............................................................67
Lighting Control
..............................................80
Flashing the Headlamp High Beam...............81
Headlamp High Beam....................................... 80
Lighting
..............................................................80
General Information........................................... 80
Load Carriers See: Roof Racks and Load Carriers.............202
Load Carrying
................................................202
Load Limit.......................................................202
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 207
Vehicle Loading - with and without a Trailer................................................................. 202
Locking and Unlocking..................................61 Activating Intelligent Access............................ 62
Autolock................................................................... 63
Autounlock ............................................................ 63
Battery Saver......................................................... 64
Enabling or Disabling Autounlock.................63
Illuminated Entry.................................................. 64
Illuminated Exit..................................................... 64
Locking and Unlocking the Doors with the Key Blade............................................................. 61
504
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Opening a Rear Door From the Inside..........62
Power Door Locks.................................................
61
Remote Control..................................................... 61
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 62
Smart Unlocks for Intelligent Access Keys...................................................................... 63
Lug Nuts See: Changing a Road Wheel....................... 293
M
Maintenance..................................................243 General Information......................................... 243
Manual Climate Control..............................112 Directing the Air.................................................... 112
Rear Climate Control Lock Indicator............113
Setting the Blower Motor Speed................... 112
Setting the Rear Blower Motor Speed.........113
Setting the Rear Temperature........................ 113
Setting the Temperature................................... 112
Switching Defrost On and Off......................... 112
Switching Maximum Air Conditioning On and Off................................................................ 113
Switching Recirculated Air On and Off........................................................................\
. 113
Switching the Air Conditioning On and Off........................................................................\
. 112
Switching the Climate Control On and Off........................................................................\
. 113
Switching the Rear Climate Control On and Off........................................................................\
. 113
Manual Liftgate...............................................67 Closing the Liftgate.............................................. 67
Opening the Liftgate........................................... 67
Manual Seats.................................................124 Lumbar Adjustment...........................................125
Moving the Seat Backward and
Forward............................................................. 124
Recline Adjustment........................................... 124
Media Hub......................................................323
Memory Function.........................................126 Easy Entry and Exit Feature............................. 127
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
....... 127
Saving a PreSet Position................................. 126Message Center
See: Information Displays................................. 95
Mirrors See: Windows and Mirrors................................ 85
Mobile Communications Equipment.......13
Moonroof..........................................................88 Bounce-Back......................................................... 89
Opening and Closing the Moonroof.............89
Venting the Moonroof........................................ 89
Motorcraft Parts - 3.5L Duratec............300
Motorcraft Parts - 3.5L Ecoboost™.................................................302
MyKey Troubleshooting
...............................59
MyKey ™.............................................................57
Principle of Operation......................................... 57
N
Navigation.....................................................400 cityseeker.............................................................. 407
Destination Mode.............................................. 402
Map Mode........................................................... 400
Navigation Map Updates............................... 408
Navigation Menu............................................... 405
SiriusXM Traffic and Travel Link.................. 408
SYNC AppLink.................................................... 407
Waypoints............................................................ 406
Normal Scheduled Maintenance..........445 Intelligent Oil-Life Monitor™........................ 445
Normal Maintenance Intervals.................... 446
O
Oil Change Indicator Reset
......................248
Oil Check See: Engine Oil Check....................................... 247
Opening and Closing the Hood..............243 Closing the Hood............................................... 244
Opening the Hood............................................. 243
Ordering Additional Owner's Literature
.....................................................230
Obtaining a French Owner ’s Manual.........230
Overhead Console
.......................................144
P
Parking Aids....................................................178 Principle of Operation....................................... 178
505
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Parking Brake..................................................174
Passive Anti-Theft System..........................71 SecuriLock®............................................................ 71
PATS See: Passive Anti-Theft System...................... 71
Pedals..................................................................77
Perchlorate.........................................................11
Personal Safety System ™
..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone...............................................................394 During a Phone Call.......................................... 398
Making Calls......................................................... 397
Pairing Your Cell Phone for the First Time................................................................... 395
Phone Menu........................................................ 395
Receiving Calls................................................... 398
Smartphone Connectivity.............................. 399
Text Messaging.................................................. 399
Post-Crash Alert System
...........................223
Power Door Locks See: Locking and Unlocking.............................. 61
Power Liftgate
.................................................68
Obstacle Detection............................................. 69
Opening and Closing the Liftgate.................. 68
Stopping the Liftgate Movement.................. 69
Power Seats
....................................................125
Power Lumbar..................................................... 126
Power Steering Fluid Check.....................255
Power Windows.............................................85 Accessory Delay................................................... 85
Bounce-Back......................................................... 85
One-Touch Down................................................. 85
One-Touch Up....................................................... 85
Window Lock......................................................... 85
Protecting the Environment........................14
Puncture See: Changing a Road Wheel....................... 293
R
Rear Parking Aid............................................178
Rear Passenger Climate Controls...........118 Directing Air to the Overhead Air
Vents................................................................... 118
Directing Air to the Overhead and Rear Footwell Air Vents.......................................... 118Directing Air to the Rear Footwell Air
Vents................................................................... 118
Rear Control Lock Indicator............................. 119
Setting the Rear Blower Motor Speed.........119
Setting the Rear Temperature........................ 119
Switching the Rear Heated Seats On and Off........................................................................\
119
Rear Seats
........................................................127
Adjusting the Rear Seats.................................. 127
Rear View Camera.......................................183 Using the Rear View Camera System.........184
Rear View Camera See: Rear View Camera.................................... 183
Rear Window Wiper and Washers...........79 Rear Camera Washer.......................................... 79
Rear Window Washer......................................... 79
Rear Window Wiper Blade................................ 79
Recommended Towing Weights
...........209
Refueling..........................................................154 Refueling System Overview........................... 154
Refueling System Warning............................. 156
Refueling Your Vehicle...................................... 154
Remote Control..............................................53 Car Finder................................................................ 55
Integrated Keyhead Transmitter..................... 53
Intelligent Access Key......................................... 53
Memory Feature................................................... 56
Remote Start......................................................... 55
Replacing the Battery......................................... 54
Sounding the Panic Alarm................................ 55
Remote Start
.................................................120
Automatic Settings............................................ 120
Removing a Headlamp.............................260
Repairing Minor Paint Damage...............270
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................56
Reporting Safety Defects (Canada Only)
..............................................................230
Reporting Safety Defects (U.S. Only)
..............................................................230
506
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Roadside Assistance...................................219
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 220
Vehicles Sold in Canada: Roadside Assistance Program Coverage................220
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 220
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 219
Vehicles Sold in the United States: Using Roadside Assistance.................................... 219
Roadside Emergencies...............................219
Roof Racks and Load Carriers................202
Running-In See: Breaking-In.................................................. 216
Running Out of Fuel.....................................152 Adding Fuel From a Portable Fuel
Container.......................................................... 153
Filling a Portable Fuel Container................... 152
S
Safety Canopy ™
............................................49
Safety Precautions........................................151
Scheduled Maintenance Record
...........450
Scheduled Maintenance...........................442
Seatbelt Extension.........................................41
Seatbelt Height Adjustment
......................38
Seatbelt Reminder........................................39 Belt-Minder™........................................................ 39
Seatbelts...........................................................34 Principle of Operation........................................ 34
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats...................................................................121
Security
................................................................71
Settings.............................................................411 911 Assist................................................................ 416
Ambient Lighting............................................... 422
Bluetooth............................................................... 413
Clock........................................................................\
413
Display................................................................... 423
General.................................................................. 420
Media Player......................................................... 412
Mobile Apps.......................................................... 419
Navigation.............................................................. 417
Phone...................................................................... 413Radio.......................................................................
416
Sound....................................................................... 411
Valet Mode........................................................... 424
Vehicle.................................................................... 422
Voice Control....................................................... 424
Wi-Fi & Hotspot.................................................. 421
Side Airbags
.....................................................48
Sitting in the Correct Position...................121
Snow Chains See: Using Snow Chains................................. 288
Spare Wheel See: Changing a Road Wheel....................... 293
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................448
Exceptions........................................................... 449
Speed Control See: Cruise Control............................................. 187
Stability Control
............................................176
Principle of Operation....................................... 176
Starter Switch See: Ignition Switch........................................... 145
Starting a Gasoline Engine.......................146 Automatic Engine Shutdown........................ 148
Failure to Start..................................................... 148
Guarding Against Exhaust Fumes................149
Important Ventilating Information...............149
Stopping the Engine When Your Vehicle is Moving............................................................... 149
Stopping the Engine When Your Vehicle is Stationary......................................................... 148
Vehicles with an Ignition Key.......................... 147
Vehicles with Keyless Start............................. 147
Starting and Stopping the Engine..........145 General Information.......................................... 145
Steering............................................................199 Electric Power Steering.................................... 199
Steering Wheel................................................73
Storage Compartments
.............................143
Sunroof See: Moonroof...................................................... 88
Sun Visors.........................................................88 Illuminated Vanity Mirror................................... 88
507
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Supplementary Restraints System.........44
Principle of Operation........................................ 44
Symbols Glossary.............................................7
SYNC™ 3........................................................362 General Information......................................... 362
SYNC™ 3 Troubleshooting......................424
SYNC™ Applications and Services........................................................342
911 Assist............................................................... 342
SYNC™............................................................324 General Information......................................... 324
SYNC™ Troubleshooting.........................354
T
Technical Specifications See: Capacities and Specifications............299
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................227
Tire Care...........................................................275 Glossary of Tire Terminology.......................... 277
Information About Uniform Tire Quality Grading.............................................................. 275
Information Contained on the Tire Sidewall............................................................ 278
Temperature A B C............................................ 276
Traction AA A B C............................................... 276
Treadwear............................................................. 276
Tire Pressure Monitoring System..........289 Changing Tires With a Tire Pressure
Monitoring System....................................... 290
Understanding Your Tire Pressure Monitoring System ...................................... 290
Tires See: Wheels and Tires...................................... 273
Towing a Trailer............................................208 Load Placement................................................ 208
Towing the Vehicle on Four Wheels...........................................................214
Emergency Towing............................................. 214
Recreational Towing.......................................... 214
Towing.............................................................208
Traction Control.............................................175 Principle of Operation....................................... 175
Trailer Sway Control...................................209
Transmission Code Designation............304
Transmission..................................................162
Transporting the Vehicle
...........................223 Type Approvals
............................................488
Radio Frequency Certification Logos for
Blind Spot Information System..............495
Radio Frequency Certification Logos for Mid Range Radar.................................................. 490
Radio Frequency Certification Logos for Passive Anti-Theft System........................ 491
Radio Frequency Certification Logos for Radio Transceiver Module........................ 494
Radio Frequency Certification Logos for SYNC 3.............................................................. 497
Radio Frequency Certification Logos for Tire Pressure Monitoring Sensor(s)...............488
Radio Frequency Certification Logos for Wireless Charging........................................ 496
U
Under Hood Overview - 3.5L Duratec.........................................................244
Under Hood Overview - 3.5L Ecoboost™.................................................245
Universal Garage Door Opener...............136 HomeLink Wireless Control System............136
USB Port..........................................................323
Using Adaptive Cruise Control................188 Automatic Cancellation.................................... 191
Blocked Sensor.................................................... 192
Canceling the Set Speed.................................. 191
Changing the Set Speed................................... 191
Detection Issues................................................... 191
Following a Vehicle............................................ 189
Hilly Condition Usage......................................... 191
Overriding the Set Speed................................ 190
Resuming the Set Speed.................................. 191
Setting the Adaptive Cruise Speed.............189
Setting the Gap Distance................................ 190
Switching Adaptive Cruise Control Off........................................................................\
191
Switching Adaptive Cruise Control On........................................................................\
189
Switching to Normal Cruise Control............193
System Not Available........................................ 192
Using All-Wheel Drive................................166 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 168
Operating AWD Vehicles With Mismatched Tires..................................................................... 167
508
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Operating AWD Vehicles With Spare
Tires..................................................................... 167
Using Cruise Control....................................187 Canceling the Set Speed................................. 187
Changing the Set Speed.................................. 187
Resuming the Set Speed................................ 188
Setting the Cruise Speed................................. 187
Switching Cruise Control Off......................... 188
Switching Cruise Control On.......................... 187
Using MyKey With Remote Start Systems..........................................................59
Using Snow Chains.....................................288
Using Stability Control................................177
Using SYNC™ With Your Media Player............................................................344
Accessing Your Play Menu............................. 349
Connecting Your Digital Media Player to the USB Port.......................................................... 344
Media Menu Features....................................... 347
Media Voice Commands................................ 346
System Settings.................................................. 351
What's Playing?................................................. 345
Using SYNC™ With Your Phone
............329
Accessing Features Through the Phone
Menu.................................................................. 333
Accessing Your Phone Settings.................... 337
Making a Call....................................................... 332
Pairing a Cell Phone for the First Time................................................................... 329
Pairing Subsequent Cell Phones.................330
Phone Options during an Active Call.........332
Phone Voice Commands................................ 330
Receiving Calls.................................................... 332
System Settings................................................. 339
Text Messaging................................................... 335
Using Traction Control................................175 Switching the System Off................................ 175
System Indicator Lights and Messages........................................................... 175
Using a Switch...................................................... 175
Using the Information Display Controls............................................................. 175
Using Voice Recognition...........................326 Audio Voice Commands.................................. 376
Climate Voice Commands.............................. 377
Initiating a Voice Session................................ 326
Mobile App Voice Commands..................... 380
Navigation Voice Commands........................ 379Phone Voice Commands.................................
377
SiriusXM Traffic and Travel Link Voice Commands..................................................... 380
System Interaction and Feedback...............327
Voice Settings Commands............................. 381
Utilizing the Mediation/Arbitration Program (Canada Only)
........................228
V
Vehicle Care...................................................265 General Information......................................... 265
Vehicle Certification Label.......................304
Vehicle Identification Number................303
Vehicle Storage.............................................270 Battery..................................................................... 271
Body........................................................................\
270
Brakes...................................................................... 271
Cooling system..................................................... 271
Engine...................................................................... 271
Fuel system........................................................... 271
General.................................................................. 270
Miscellaneous....................................................... 271
Removing Vehicle From Storage................... 271
Tires........................................................................\
.. 271
Ventilation See: Climate Control........................................... 112
VIN See: Vehicle Identification Number............303
Voice Control....................................................75
W
Warning Lamps and Indicators..................91 Adaptive Cruise Control...................................... 91
Airbag Readiness.................................................. 92
Anti-Lock Braking System................................ 92
Battery...................................................................... 92
Brake System......................................................... 92
Charging System.................................................. 92
Cruise Control........................................................ 92
Directional Indicator............................................ 92
Door Ajar.................................................................. 92
Engine Coolant Temperature........................... 92
Engine Oil................................................................ 93
Fasten Seatbelt Warning Lamp...................... 93
Front Airbag............................................................ 93
Front Fog Lamps.................................................. 93
509
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index