2019 FORD FLEX Owners Manual

SYNC™ APPLICATIONS AND
SERVICES (If Equipped)
In order for the following features to work,
your cell phone must be compatible with
SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
• 911 Assist: Can alert 911 in the event of
an emergency.
911 Assist
(If Equipped) WARNING:
Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. WARNING: Do not wait for 911 Assist
to make an emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or damage
the phone which could prevent 911 Assist
from working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See
Supplementary Restraints System
(page 44). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 219).
Important information about the fuel pump
shut-off is in this chapter.
342
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
Off selections include: Action and Description
Message
Provides a display and voice reminder at phone connection
at vehicle start.
Off with reminder:
Provides a display reminder only without a voice reminder at
phone connection.
Off without reminder:
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
343
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on. USING SYNC™ WITH YOUR
MEDIA PLAYER
You can access and play music from your
digital music player over your vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories, for example artist and album.
Note:
The system is capable of indexing up
to 6,000 songs.
SYNC is capable of hosting nearly any
digital media player including: iPod®,
Zune ™, plays from device players, and
most USB drives. SYNC also supports the
following audio formats MP3, WMA, WAV
and ACC.
Connecting Your Digital Media
Player to the USB Port
Note: If your digital media player has a
power switch, make sure you switch it on
before plugging it in.
To Connect Using Voice Commands
Plug the device into the USB port. See
USB Port (page 323). Press the voice button and when prompted say:
Action and Description
Voice command
You can now play music by saying any of the appropriate
voice commands. See Media voice commands.
USB [1]
You do not need to say words that appear within square brackets. For example, for where
USB[1]appears, you can say USB or USB one.
344
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™E142599

To Connect Using the System Menu
Plug the device into the USB port. See
USB Port (page 323).
Press the
AUX button, then the Menu
button to enter the Media Menu.
You can then scroll to: Action and Description
Message
Press the
OK button.
SELECT SRC
Press the
OK button.
SYNC USB
Depending on how many digital media files are on your
connected device, the following message may appear in the
radio display.
Indexing\b
When indexing is complete, the screen returns to the Play menu. You can then
select one of the following:
PLAY ALL
ARTISTS
ALBUMS
GENRES
PLAYLISTS
TRACKS
EXPLORE USB
SIMILARMUSIC Exit the current menu.
RETURN
What's Playing?
When a track is playing, you can ask the
system to tell you what is currently playing.
345
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

Press the voice button and when prompted say:
Action and Description
Voice command
The system reads the metadata tags of the playing track,
and if the metadata tags are populated, the system will tell
you what track is playing.
Whats This? | Whats
Playing?
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (what's | what is) appears you say; what's or
what is.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where text shows: (what's | what is) playing, you must say; "what's playing"
or "what is playing".
Media Voice Commands
Press the voice button and when
prompted say any of the following: Voice command
USB [1]
You can then say any of the following
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections
Pause
Play
Play All 1,2
Play Artist ___
1,2
Play Album ___
1,2
Play Genre ___
3
[Play] Next Folder
[Play] Next Track | [Play] Next Song
1,2
Play Playlist ___
3
[Play] Previous Folder Voice command
[Play] Previous Track | [Play] Previous
Song 1,2
[Play] Next Track | [Play] Next Song
Repeat [On]
Repeat Off
Shuffle [On]
Shuffle Off
1,2
Search Album ___
1,2
Search Artist ___
1,2
The system searches all
the data from your
indexed music and, if
available, begins to play
the chosen type of music.
You can only play genres
of music which are present
in the GENRE metadata
tags that you have on your
digital media player.
Search
Genre ___
346
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

Voice command
1,2
The system searches for a
specific artist/track/album
from the music indexed
through the USB port.
Search
Track ___
| Search
Song ___
1,2
This allows you to make
your previous command
more specific. By using this
command you can filter
though a previous selec-
tion, such as an artist to
play only specific album.
Refine
album ___
The system compiles a
playlist and then plays similar
music to what is currently
playing from the USB port
using indexed metadata
information.
Similar
Music
Autoplay Off
Turn autoplay on to listen to
music processed during
indexing. Turn autoplay off to
allow the indexing process to
finish before the system plays
any of your music.
Autoplay
[on]
1 ___ is a dynamic listing, meaning that it
could be the name of anything, such as a
group, artist or song. For example you
could say "Play artist The Beatles".
2 This voice command is not available until
indexing is complete.
3 This voice command is only available in
folder mode. Bluetooth Audio Command Guide
Press the voice button and say: Voice command
Bluetooth Audio
You can then say any of the following:
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections
Pause
Play
[Play] Next Track | [Play] Next Song
[Play] Previous Track | [Play] Previous
Song
Media Menu Features
The media menu allows you to select your
media source, how to play your music, for
example by artist, genre, shuffle or repeat,
and to add, connect or delete devices.
Press the AUX button, then the Menu
button to enter the Media Menu.
347
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

You can then scroll to:
Action and Description
Message
Play your music by artist, album, genre,
playlists, tracks, similar music or to simply,
play all. You can also choose to Explore
USB to view the supported digital music
files on your playing device.
PLAY MENU
See Play Menu later in this section for more
information.
Select one of the following: Press the OK button to access music
plugged into your USB port. You can also
plug in devices to charge them (if supported
by your device). Once connected, the
system indexes any readable media files. 1
SYNC USB
SELECT SRC
Press the
OK button. This is a phone-
dependent feature that allows you to
stream music playing on your Bluetooth-
enabled phone. If supported by your device,
you can press seek to play the previous or
next track.
SYNC BT
Press the
OK button to select and play
music from your portable music player over
your vehicle's speakers. 2
SYNC LINE IN
(If Equipped)
Choose to shuffle or repeat your music and select your Auto-
play settings. Once you turn these selections on, they remain
on until you turn them off. Press SEEK to play the previous or
next track.
3
MEDIA SETTIN
Press the
OK button to shuffle available
media files in the current playlist. To shuffle
all media tracks, you must select Play All
in the play menu and then select Shuffle.
SHUFFLE
Press the
OK button to repeat any song.
REPEAT
Press the OK button to turn autoplay on to
listen to music processed during indexing.
Turn autoplay off to allow the indexing
process to finish before the system plays
any of your music.4
AUTOPLAY
348
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™

Action and Description
Message
Interact with SYNC-capable mobile applications on your
smartphone.
APPLICATIONS
Access available Bluetooth Device menu listings as well as
Advanced menu listings.
SYS SETTINGS
Press OK to exit the media menu.
EXIT MENU
1 The time required to complete this depends on the size of the media the system needs
to index. If autoplay is on, you can listen to media processed during indexing. If autoplay
is off, you cannot listen to music until the system finishes indexing media. SYNC is capable
of indexing thousands of average size media and notifies you if it reaches the maximum
indexing file size.
2 If you have already connected a device to the USB port, you cannot access the line in
feature. Some digital media players require both USB and line in ports to stream data
and music separately.
3 Some digital media players require both USB and line in ports to stream data and music
separately.
4 Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
Accessing Your Play Menu
This menu allows you to select and play
your media by artist, album, genre, playlist,
track, similar music or even to explore what
is on your USB device. Make sure that your device is plugged into
the USB port and is turned on.
Press the
AUX button, then the Menu
button to enter the Media Menu.
You can then scroll to select: Action and Description
Message
Press the
OK button.
PLAY MENU
If there are no media files to access, the display indicates there is no media. If there are
media files, you have the following options:
Press the
OK button. The first track title appears in the
display.
PLAY ALL
Play all indexed media (tracks) from your playing device in
flat file mode, one at a time in numerical order.
349
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™