2019 FORD FLEX door lock

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
425
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Hood deflectors.
• Side-window deflectors*.
• Splash guards.
• Spoiler.
Interior Style
• Ambient lighting.
• Door sill plates with logo.
• Floor mats. •
Illuminated door sill plate.
• Rear seat entertainment*.
Lifestyle
• Ash cup or coin holder.
• Bluetooth speakers*.
• Camping tent*.
• Cargo area protector.
• Cargo net.
• Cargo organization and management.
• Conversation mirror.
• Roof racks and carriers*.
• Roof rails.
• Seat covers*.
• Trailer hitches, wiring harnesses and
accessories.
• Tablet cradle.
Peace of Mind
• Full vehicle covers*.
• Locking fuel plug.
• Remote start.
• Roadside assistance kits*.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer's limited warranty details
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
438
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Accessories

Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display). Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
444
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Scheduled Maintenance

Cruise Control..................................................75
Principle of Operation....................................... 187
Cruise control See: Using Cruise Control................................ 187
Customer Assistance.................................225
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
.............................82
Direction Indicators.......................................83
Doors and Locks
..............................................61
Driver and Passenger Airbags...................45 Children and Airbags.......................................... 46
Proper Driver and Front Passenger Seating Adjustment........................................................ 45
Driving Aids.....................................................194
Driving Hints
...................................................216
Driving Through Water................................217
DRL See: Daytime Running Lamps......................... 82
E
Economical Driving
......................................216
Electromagnetic Compatibility.............460
Emission Law.................................................158 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........159
Tampering With a Noise Control System............................................................... 158
End User License Agreement.................462 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 462
Engine Block Heater
....................................149
Using the Engine Block Heater...................... 150
Engine Coolant Check...............................249 Adding Coolant.................................................. 249
Coolant Change................................................... 251
Engine Coolant Temperature Management.................................................. 252
Fail-Safe Cooling................................................ 251
Recycled Coolant................................................ 251
Severe Climates.................................................. 251
Engine Emission Control...........................158 Engine Immobilizer
See: Passive Anti-Theft System...................... 71
Engine Oil Check
...........................................247
Adding Engine Oil............................................... 247
Engine Oil Dipstick.......................................247
Engine Specifications - 3.5L Duratec
.........................................................299
Drivebelt Routing............................................... 299
Engine Specifications - 3.5L Ecoboost™
.................................................299
Drivebelt Routing.............................................. 300
Entertainment..............................................382 AM/FM Radio...................................................... 383
Apps........................................................................\
391
Bluetooth Stereo or USB................................ 390
CD (If equipped)................................................ 389
HD Radio ™ Information (If
Available)........................................................ 386
SiriusXM® Satellite Radio (If Activated)........................................................ 384
Sources.................................................................. 383
Supported Media Players, Formats and Metadata Information................................. 391
USB Ports.............................................................. 391
Environment......................................................14
Essential Towing Checks............................211 Before Towing a Trailer..................................... 213
Hitches.................................................................... 212
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 214
Safety Chains....................................................... 212
Trailer Brake Controller Connector...............212
Trailer Brakes........................................................ 212
Trailer Lamps........................................................ 213
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7 –Pin
Connector)........................................................ 211
When Towing a Trailer....................................... 213
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors................................................86 Blind Spot Information System...................... 87
Direction Indicator Mirrors................................. 87
Fold-Away Exterior Mirrors............................... 86
Heated Exterior Mirrors ......................................87
Integrated Blind Spot Mirror............................. 87
Memory Mirrors .................................................... 87
502
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Power Exterior Mirrors........................................
86
Power-Folding Mirrors....................................... 86
Puddle Lamps....................................................... 87
F
Fastening the Seatbelts...............................35 Rear Inflatable Seatbelt..................................... 37
Seatbelt Locking Modes.................................... 36
Using Seatbelts During Pregnancy................35
Flat Tire See: Changing a Road Wheel....................... 293
Floor Mats........................................................217
Fog Lamps - Front See: Front Fog Lamps........................................ 83
Foot Pedals See: Adjusting the Pedals.................................. 77
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect..................................................440 Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 441
Ford Protect Extended Service Plans (U.S. Only)................................................................. 440
Front Fog Lamps............................................83
Front Passenger Sensing System............46
Fuel and Refueling........................................151
Fuel Consumption.......................................156 Advertised Capacity.......................................... 156
Fuel Economy...................................................... 156
Fuel Filler Funnel Location
........................152
Fuel Quality......................................................151 Choosing the Right Fuel.................................... 151
Fuel Shutoff...................................................220
Fuses.................................................................232
Fuse Specification Chart...........................232 Passenger Compartment Fuse Panel........237
Power Distribution Box.................................... 232
G
Garage Door Opener See: Universal Garage Door Opener...........136
Gauges...............................................................90
Gearbox See: Transmission.............................................. 162General Information on Radio
Frequencies...................................................52
Intelligent Access................................................. 52
General Maintenance Information.......442 Multi-Point Inspection..................................... 444
Owner Checks and Services.......................... 443
Protecting Your Investment........................... 442
Why Maintain Your Vehicle?......................... 442
Why Maintain Your Vehicle at Your Dealership?..................................................... 442
Getting Assistance Outside the U.S. and Canada.........................................................228
Getting the Services You Need...............225 Away From Home.............................................. 225
H
Handbrake See: Parking Brake.............................................. 174
Hazard Flashers...........................................220
Headlamp Adjusting See: Adjusting the Headlamps..................... 259
Headlamp Exit Delay
....................................82
Headlamp Removal See: Removing a Headlamp......................... 260
Headrest See: Head Restraints.......................................... 121
Head Restraints
..............................................121
Adjusting the Head Restraint......................... 122
Tilting Head Restraints .................................... 124
Heated Exterior Mirrors
................................119
Heated Rear Window...................................119
Heated Seats
..................................................134
Front Seats............................................................ 134
Second Row Heated Seats............................. 134
Heated Steering Wheel
................................75
Heating See: Climate Control........................................... 112
Hints on Controlling the Interior Climate...........................................................116
Defogging the Side Windows in Cold Weather.............................................................. 118
General Hints........................................................ 116
Quickly Cooling the Interior.............................. 117
Quickly Heating the Interior.............................. 117
Recommended Settings for Cooling............118
Recommended Settings for Heating............117
503
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Hints on Driving With Anti-Lock
Brakes.............................................................174
Home Screen.................................................374
Hood Lock See: Opening and Closing the Hood..........243
I
Ignition Switch
...............................................145
In California (U.S. Only).............................226
Information Display Control.......................75
Information Displays.....................................95
General Information............................................ 95
Information Messages
................................103
Adaptive Cruise Control................................... 104
AdvanceTrac ™.................................................... 104
Alarm...................................................................... 104
Automatic Engine Shutdown........................ 104
AWD
........................................................................\
105
Battery and Charging System........................ 105
Blind Spot Information and Cross Traffic Alert System.................................................... 106
Brake System....................................................... 106
Collision Warning System................................ 107
Doors and Locks.................................................. 107
Fuel........................................................................\
... 107
Keys and Intelligent Access............................ 108
Maintenance........................................................ 108
MyKey..................................................................... 109
Park Aid.................................................................. 109
Power Steering..................................................... 110
Seats........................................................................\
110
Tire Pressure Monitoring System.................. 110
Towing....................................................................... 111
Traction Control..................................................... 111
Transmission.......................................................... 111
Installing Child Restraints
............................18
Child Restraints...................................................... 18
Using Lap and Shoulder Belts.......................... 19
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster
........................................90
Instrument Lighting Dimmer.....................82
Instrument Panel Overview
.........................15
Interior Lamps.................................................83
Second Row Reading Lamps.......................... 83
Third Row Dome Lamps................................... 84Interior Mirror...................................................88
Auto-Dimming Mirror......................................... 88
Introduction.........................................................7
J
Jump Starting the Vehicle..........................221 Connecting the Jumper Cables..................... 221
Jump Starting...................................................... 222
Preparing Your Vehicle...................................... 221
Removing the Jumper Cables....................... 222
K
Keyless Entry
...................................................64
SECURICODE™ Keyless Entry
Keypad................................................................ 64
Keyless Starting............................................146 Ignition Modes..................................................... 146
Keys and Remote Controls.........................52
L
Liftgate...............................................................67
Lighting Control
..............................................80
Flashing the Headlamp High Beam...............81
Headlamp High Beam....................................... 80
Lighting
..............................................................80
General Information........................................... 80
Load Carriers See: Roof Racks and Load Carriers.............202
Load Carrying
................................................202
Load Limit.......................................................202
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 207
Vehicle Loading - with and without a Trailer................................................................. 202
Locking and Unlocking..................................61 Activating Intelligent Access............................ 62
Autolock................................................................... 63
Autounlock ............................................................ 63
Battery Saver......................................................... 64
Enabling or Disabling Autounlock.................63
Illuminated Entry.................................................. 64
Illuminated Exit..................................................... 64
Locking and Unlocking the Doors with the Key Blade............................................................. 61
504
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Opening a Rear Door From the Inside..........62
Power Door Locks.................................................
61
Remote Control..................................................... 61
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 62
Smart Unlocks for Intelligent Access Keys...................................................................... 63
Lug Nuts See: Changing a Road Wheel....................... 293
M
Maintenance..................................................243 General Information......................................... 243
Manual Climate Control..............................112 Directing the Air.................................................... 112
Rear Climate Control Lock Indicator............113
Setting the Blower Motor Speed................... 112
Setting the Rear Blower Motor Speed.........113
Setting the Rear Temperature........................ 113
Setting the Temperature................................... 112
Switching Defrost On and Off......................... 112
Switching Maximum Air Conditioning On and Off................................................................ 113
Switching Recirculated Air On and Off........................................................................\
. 113
Switching the Air Conditioning On and Off........................................................................\
. 112
Switching the Climate Control On and Off........................................................................\
. 113
Switching the Rear Climate Control On and Off........................................................................\
. 113
Manual Liftgate...............................................67 Closing the Liftgate.............................................. 67
Opening the Liftgate........................................... 67
Manual Seats.................................................124 Lumbar Adjustment...........................................125
Moving the Seat Backward and
Forward............................................................. 124
Recline Adjustment........................................... 124
Media Hub......................................................323
Memory Function.........................................126 Easy Entry and Exit Feature............................. 127
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
....... 127
Saving a PreSet Position................................. 126Message Center
See: Information Displays................................. 95
Mirrors See: Windows and Mirrors................................ 85
Mobile Communications Equipment.......13
Moonroof..........................................................88 Bounce-Back......................................................... 89
Opening and Closing the Moonroof.............89
Venting the Moonroof........................................ 89
Motorcraft Parts - 3.5L Duratec............300
Motorcraft Parts - 3.5L Ecoboost™.................................................302
MyKey Troubleshooting
...............................59
MyKey ™.............................................................57
Principle of Operation......................................... 57
N
Navigation.....................................................400 cityseeker.............................................................. 407
Destination Mode.............................................. 402
Map Mode........................................................... 400
Navigation Map Updates............................... 408
Navigation Menu............................................... 405
SiriusXM Traffic and Travel Link.................. 408
SYNC AppLink.................................................... 407
Waypoints............................................................ 406
Normal Scheduled Maintenance..........445 Intelligent Oil-Life Monitor™........................ 445
Normal Maintenance Intervals.................... 446
O
Oil Change Indicator Reset
......................248
Oil Check See: Engine Oil Check....................................... 247
Opening and Closing the Hood..............243 Closing the Hood............................................... 244
Opening the Hood............................................. 243
Ordering Additional Owner's Literature
.....................................................230
Obtaining a French Owner ’s Manual.........230
Overhead Console
.......................................144
P
Parking Aids....................................................178 Principle of Operation....................................... 178
505
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Parking Brake..................................................174
Passive Anti-Theft System..........................71 SecuriLock®............................................................ 71
PATS See: Passive Anti-Theft System...................... 71
Pedals..................................................................77
Perchlorate.........................................................11
Personal Safety System ™
..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone...............................................................394 During a Phone Call.......................................... 398
Making Calls......................................................... 397
Pairing Your Cell Phone for the First Time................................................................... 395
Phone Menu........................................................ 395
Receiving Calls................................................... 398
Smartphone Connectivity.............................. 399
Text Messaging.................................................. 399
Post-Crash Alert System
...........................223
Power Door Locks See: Locking and Unlocking.............................. 61
Power Liftgate
.................................................68
Obstacle Detection............................................. 69
Opening and Closing the Liftgate.................. 68
Stopping the Liftgate Movement.................. 69
Power Seats
....................................................125
Power Lumbar..................................................... 126
Power Steering Fluid Check.....................255
Power Windows.............................................85 Accessory Delay................................................... 85
Bounce-Back......................................................... 85
One-Touch Down................................................. 85
One-Touch Up....................................................... 85
Window Lock......................................................... 85
Protecting the Environment........................14
Puncture See: Changing a Road Wheel....................... 293
R
Rear Parking Aid............................................178
Rear Passenger Climate Controls...........118 Directing Air to the Overhead Air
Vents................................................................... 118
Directing Air to the Overhead and Rear Footwell Air Vents.......................................... 118Directing Air to the Rear Footwell Air
Vents................................................................... 118
Rear Control Lock Indicator............................. 119
Setting the Rear Blower Motor Speed.........119
Setting the Rear Temperature........................ 119
Switching the Rear Heated Seats On and Off........................................................................\
119
Rear Seats
........................................................127
Adjusting the Rear Seats.................................. 127
Rear View Camera.......................................183 Using the Rear View Camera System.........184
Rear View Camera See: Rear View Camera.................................... 183
Rear Window Wiper and Washers...........79 Rear Camera Washer.......................................... 79
Rear Window Washer......................................... 79
Rear Window Wiper Blade................................ 79
Recommended Towing Weights
...........209
Refueling..........................................................154 Refueling System Overview........................... 154
Refueling System Warning............................. 156
Refueling Your Vehicle...................................... 154
Remote Control..............................................53 Car Finder................................................................ 55
Integrated Keyhead Transmitter..................... 53
Intelligent Access Key......................................... 53
Memory Feature................................................... 56
Remote Start......................................................... 55
Replacing the Battery......................................... 54
Sounding the Panic Alarm................................ 55
Remote Start
.................................................120
Automatic Settings............................................ 120
Removing a Headlamp.............................260
Repairing Minor Paint Damage...............270
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................56
Reporting Safety Defects (Canada Only)
..............................................................230
Reporting Safety Defects (U.S. Only)
..............................................................230
506
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index