2019 FORD E SERIES Owners Manual

SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, see the tablesbelow.
Use the website at any time to check yourphone's compatibility, register youraccount and set preferences as well asaccess a customer representative via anonline chat (during certain hours). Visitwww.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca for moreinformation.
Phone issues
Possible solution(s)Possible cause(s)Issue
Review your phone's manualabout audio adjustments.The audio control settingson your phone may beaffecting SYNC perform-ance.
There is excessive back-ground noise during a phonecall.
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possiblephone malfunction.During a call, I can hear theother person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.SYNC is not able to down-load my phonebook.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Try pushing your phonebookcontacts to SYNC by usingthe Add Contacts feature.Use the SYNCmyphonefeature available on thewebsite.
Try pushing your phonebookcontacts to SYNC by usingthe Add Contacts feature.
This may be a limitation onyour phone's capability.The system says PhonebookDownloaded but thephonebook in SYNC isempty or missing contacts.If the missing contacts arestored on your SIM card, trymoving them to the devicememory.Remove any pictures orspecial ring tones associ-ated with the missingcontact.
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Phone issues
Possible solution(s)Possible cause(s)Issue
Depending upon your phone,you may have to grant SYNCpermission to access yourphonebook contacts. Makesure to confirm whenprompted by your phoneduring the phonebookdownload.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.I am having troubleconnecting my phone toSYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Try deleting your devicefrom SYNC, deleting SYNCfrom your device and tryingagain.Check the security and autoaccept and prompt alwayssettings relative to the SYNCBluetooth connection onyour phone.Update your device's firm-ware.Turn off the Auto phone-book download setting.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.Text messaging is notworking on SYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
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USB and media issues
Possible solution(s)Possible cause(s)Issue
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.
Make sure you are using themanufacturer's cable.Make sure you insert theUSB cable correctly into thedevice and the USB port.Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Review the device compatib-ility chart on the SYNCwebsite to confirm yourphone supports theBluetooth audio streamingfunction.
This is a phone-dependentfeature.The device is not connected.
Bluetooth audio does notstream.
Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.
Make sure that all songdetails are populated.Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.Some devices require you tochange the USB settingsfrom mass storage to MTPclass.The file may be corrupted.The song may have copy-right protection, which doesnot allow it to play.
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Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)Possible cause(s)Issue
This is a free feature, but youmust first register online touse it.
You did not activate youraccount on the website.You may have the wrongVIN (vehicle identificationnumber) listed.
I received a text that I didnot activate Vehicle HealthReport.Make sure that your VIN iscorrectly listed in youraccount.
When you register youraccount, you must choose apreferred dealer. If it alreadylists a dealer, try selectinganother dealer and loggingout. Log back in, change itback to your preferreddealer, and retrieve thereport.
The preferred dealerinformation did not loadcorrectly.
I am unable to retrieve thereport on the website, or Ireceive a system error.
Update your cellular numberin your account on thewebsite.
This could be due to yourphone's compatibility.Bad signal strength.
I am unable to submit areport.
Make sure you have fullsignal strength and that yourBluetooth volume level hasbeen turned up.
You did not register yourphone correctly on thewebsite.
Make sure the currentlyconnected phone isregistered on yourSYNCMyRide account.Try deleting your phone andperforming a clean pairing.
This is a free feature, but youmust first register online touse it.
You did not activate thisphone for this service.Your phone has ID blockeractive.
I heard a commercial whenI tried to use Traffic, Direc-tions and Information.Turn off ID blocker on yourphone as the system recog-nizes you by your phonenumber.Make sure the currentlyconnected phone is thesame one that is registeredon your SYNCMyRideaccount.
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Voice command issues
Possible solution(s)Possible cause(s)Issue
Review the phone voicecommands and the mediavoice commands at thebeginning of their respectivesections.
You may be using the wrongvoice commands.You may be speaking toosoon or at the wrong time.
SYNC does not understandwhat I am saying.
After pressing the voice icon,wait until after the tonesounds and Listeningappears before saying acommand. Any commandspoken before this does notregister with the system.
Review the media voicecommands at the beginningof the media section.
You may be using the wrongvoice commands.You may be saying thename differently than theway you saved it.
SYNC does not understandthe name of a song or artist.
Say the song or artistexactly as listed. If you say"Play Artist Prince", thesystem does not play musicby Prince and the Revolutionor Prince and the NewPower Generation.
The system may not bereading the name the sameway you are saying it.
Make sure you are saying thecomplete title, such as"California remix featuringJennifer Nettles".If the song titles are in allCAPS, you have to spellthem. LOLA requires you tosay "L-O-L-A".Do not use special charac-ters in the title. The systemdoes not recognize them.
Review the Phone voicecommands at the beginningof the phone section.
You may be using the wrongvoice commands.You may be saying thename differently than theway you saved it.
SYNC does not understandor is calling the wrongcontact when I want tomake a call.
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Voice command issues
Possible solution(s)Possible cause(s)Issue
Make sure you are saying thecontacts exactly as they arelisted. For example, if yousave a contact as JoeWilson, say "Call JoeWilson".
The system may not bereading the name the sameway you are saying it.Contacts in your phonebookmay be very short andsimilar, or they may containspecial characters.Using the SYNC phonemenu, open the phonebookand scroll to the nameSYNC is having troubleunderstanding. SYNC willread the name to you, givingyou some idea of thepronunciation SYNC isexpecting.
Your phonebook contactsmay be in CAPS.
The system works better ifyou list full names, such as"Joe Wilson" rather than"Joe".Do not use special charac-ters, such as 123 or ICE, asthe system does not recog-nize them.If a contact is in CAPS, youhave to spell it. JAKErequires you to say "Call J-A-K-E".
AppLink issues
Possible solution(s)Possible cause(s)Issue
Ensure you have a compat-ible smartphone; an Androidwith OS 2.3 or higher or aniPhone 3GS or newer withiOS 5.0 or higher. Addition-ally, ensure your phone is
An AppLink capable phoneis not connected to SYNC.When I select "Find NewApps," SYNC does not findany applications.
paired and connected to
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AppLink issues
Possible solution(s)Possible cause(s)Issue
SYNC in order to findAppLink-capable apps onyour device. iPhone usersmust also connect toSYNC's USB port with anApple USB cable.
Ensure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Ensure the app is running onyour phone. Some apps
AppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.
require you to register orlogin on the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an "Exit" or "Quit"
Sometime apps do notproperly close and re-opentheir connection to SYNC,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
option, select that thenrestart the app. If the appdoes not have that option,you can also manually"Force Close" the app bygoing to the phone's settingsmenu, selecting "Apps."then finding the particularapp and choosing "Forcestop." Don't forget to restartthe app afterwards, thenselect "Find New Apps" onSYNC.
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AppLink issues
Possible solution(s)Possible cause(s)Issue
On an iPhone with iOS7+, toforce close an app, doubletab the home button thenswipe up on the app to closeit. Tab the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldthen appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on yourphone by turning it off andthen turning Bluetooth backon. If you are in your vehicle,SYNC should be able toautomatically re-connect toyour phone if you press the"Phone" button.
There is a bluetooth bug onsome order versions of theAndroid OS. This bug maycause apps that were foundthe last time your phoneconnected to SYNC not tobe found again if you havenot turned off bluetooth.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
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