2019 DODGE JOURNEY Owners Manual

•Dial by pressing in the number
• Voice Commands (Dial by Saying a Number, Call by
Saying a Phonebook Name, Redial, or Call Back)
• Mobile Phonebook
• Recent Call Log
NOTE: All of the above operations except Redial can be
done with one call or less active.
Dial By Saying A Number
1. Push the Phonebutton to begin.
2. After the “Listening” prompt and the following beep, say “Dial 248-555-1212.”
3. The Uconnect Phone will dial 248-555-1212.
Call By Saying A Phonebook Name
1. Push the “VR” button on your steering wheel to begin.
2. After the “Listening” prompt and the following beep, say “Call John Doe Mobile.”
3. The Uconnect Phone will dial the number associated with John Doe, or if there are multiple numbers it will
ask which number you want to call for John Doe.
Call Controls
The touchscreen allows you to control the following call
features:
•Answer
• End
• Ignore
• Hold/unhold
• Mute/unmute
• Transfer the call to/from the phone
• Swap two active calls
• Join two active calls together
Touch-Tone Number Entry
1. Press the “Phone” button on the touchscreen.
2. Press the “Dial” button on the touchscreen.
3. The Touch-Tone screen will be displayed.
4. Use the numbered buttons on the touchscreen to enter
the number and press “Call.”
10
MULTIMEDIA 439

To send a touch tone using Voice Recognition (VR), push
the Voice Command
button while in a call and say
“1234#” or you can say “Send Voicemail Password” if
Voicemail password is stored in your mobile phone-
book.
Recent Calls
You may browse up to 34 of the most recent of each of the
following call types:
• Incoming Calls
• Outgoing Calls
• Missed Calls
• All Calls
These can be accessed by touching the recent calls button
on the touchscreen on the Phone main screen.
You can also push the Phone
button and say “Show
my incoming calls” from any screen and the Incoming
calls will be displayed.
NOTE: Incoming can also be replaced with “Outgoing”,
“Recent” or “Missed.”
Answer Or Reject An Incoming Call — No Call
Currently In Progress
When you receive a call on your mobile phone, the
Uconnect Phone will interrupt the vehicle audio system, if
on, and will display a pop-up showing Answer or Ignore.
Press the Answer button on the touchscreen or push the
Phone
button on the steering wheel to accept the call.
Answer Or Reject An Incoming Call — Call
Currently In Progress
If a call is currently in progress and you have another
incoming call, you will hear the same network tones for
call waiting that you normally hear when using your
mobile phone. Uconnect Phone will then interrupt the
vehicle audio system, if on, and will display a pop-up
showing Answer, Ignore or Transfer. Push the Phone
button to place the current call on hold and answer
the incoming call.
NOTE: The Uconnect Phone compatible phones in the
market today do not support rejecting an incoming call
when another call is in progress. Therefore, the user can
only answer an incoming call or ignore it.
440 MULTIMEDIA

Making A Second Call While Current Call Is In
Progress
To make a second call while you are currently on a call,
push the Voice Command
button and say “Dial” or
“Call” followed by the phone number or phonebook
entry you wish to call. The first call will be on hold
while the second call is in progress. Or you can place a
call on hold by pressing the “Hold” button on the
touchscreen, then dial a number from the dialpad,
recent calls or from the phonebooks. To go back to the
first call, refer to “Toggling Between Calls” in this
section. To combine two calls, refer to “Join Calls” in this
section.
Toggling Between Calls
If two calls are in progress (one active and one on hold),
push the Phone
button until you hear a single beep,
indicating that the active and hold status of the two calls
have switched. Only one call can be placed on hold at a
time. Also you can press the “Swap” button on the
touchscreen, on the Phone main screen. Join Calls
When two calls are in progress (one active and one on
hold), press the “Join Calls” button on the Phone main
screen to combine all calls into a Conference Call.
Call Termination
To end a call in progress, momentarily press the “End”
button on the touchscreen or the Phone
button. Only
the active call(s) will be terminated and if there is a call
on hold, it will become the new active call. If the active
call is terminated by the far end, a call on hold may not
become active automatically. This is cell phone-
dependent.
Redial
1. Press the “Redial” button on the touchscreen, or push the Phone
button and after the “Listening” prompt
and the following beep, say “Redial.”
2. The Uconnect Phone will call the last number that was dialed from your mobile phone.
10
MULTIMEDIA 441

Call Continuation
Call continuation is the progression of a phone call on the
Uconnect Phone after the vehicle ignition key has been
switched to OFF.
•After the ignition is switched to OFF, a call can continue
on the Uconnect Phone either until the call ends, or until
the vehicle battery condition dictates cessation of the call
on the Uconnect Phone and transfer of the call to the
mobile phone.
Uconnect Phone Features
Emergency Assistance
If you are in an emergency and the mobile phone is
reachable:
• Pick up the phone and manually dial the emergency
number for your area.
If the phone is not reachable and the Uconnect Phone is
operational, you may reach the emergency number as
follows:
• Push the Phone
button to begin.
•After the “Listening” prompt and the following beep,
say “Emergency” and the Uconnect Phone will instruct
the paired mobile phone to call the emergency number.
This feature is supported in the U.S., Canada, and
Mexico.
NOTE:
• The emergency number dialed is based on the country
where the vehicle is purchased (911 for the U.S. and
Canada and 060 for Mexico). The number dialed may
not be applicable with the available mobile service and
area.
• The Uconnect Phone does slightly lower your chances of
successfully making a phone call as to that for the
mobile phone directly.
WARNING!
Your phone must be turned on and connected to the
Uconnect Phone to allow use of this vehicle feature in
emergency situations, when the mobile phone has
network coverage and stays connected to the Uconnect
Phone.
442 MULTIMEDIA

Roadside Assistance/Towing Assistance
If you need roadside/towing assistance:
•Push the Phone
button to begin.
•After the “Listening” prompt and the following beep,
say “Roadside Assistance” or say “Towing Assistance.”
NOTE: The roadside/towing assistance number dialed is
based on the country where the vehicle is purchased
(1-800-521-2779 for U.S., 1-800-363-4869 for Canada, 55-14-
3454 for Mexico City and 1-800-712-3040 for outside
Mexico City in Mexico). Please refer to the FCA US LLC
24-Hour “Roadside Assistance” coverage details in the
Warranty Information Booklet and on the 24-Hour Road-
side Assistance Card.
Voice Mail Calling
To learn how to access your voice mail, refer to “Working
with Automated Systems.”
Working With Automated Systems
This method is used in instances where one generally has
to push numbers on the mobile phone keypad while
navigating through an automated telephone system. You can use your Uconnect Phone to access a voice mail
system or an automated service, such as a paging service or
automated customer service line. Some services require
immediate response selection. In some instances, that may
be too quick for use of the Uconnect Phone.
When calling a number with your Uconnect Phone that
normally requires you to enter in a touch-tone sequence on
your mobile phone keypad, you can utilize the touchscreen
or push the Voice Command
button and say the word
“Send” then the sequence you wish to enter. For ex-
ample, if required to enter your PIN followed with a
pound, (3746#),youcanpush the Voice Command
button and say, “Send3746#.”Saying “Send”
followed by a number, or sequence of numbers, is also
to be used for navigating through an automated cus-
tomer service center menu structure, and to leave a
number on a pager.
You can also send stored mobile phonebook entries as
tones for fast and easy access to voice mail and pager
entries. For example, if you previously created a Phone-
book entry and/or Last Name as “Voice Password,” then if
you push the Voice Command
button and say “Send
Voicemail Password,” the Uconnect Phone will then 10
MULTIMEDIA 443

send the corresponding phone number associated with
the phonebook entry, as tones over the phone.
NOTE:
•The first number encountered for that contact will be
sent. All other numbers entered for that contact will be
ignored.
• You may not hear all of the tones due to mobile phone
network configurations. This is normal.
• Some paging and voice mail systems have system time
out settings that are too short and may not allow the use
of this feature.
• Pauses, wait or other characters that are supported by
some phones are not supported over Bluetooth. These
additional symbols will be ignored when dialing a
numbered sequence.
Barge In — Overriding Prompts
The Voice Commandbutton can be used when you
wish to skip part of a prompt and issue your voice
command immediately. For example, if a prompt is
asking “There are two numbers with the name John. Say
the full name” you could push the Voice Command
button and say, “John Smith” to select that option
without having to listen to the rest of the voice prompt.
Voice Response Length
It is possible for you to choose between Brief and Detailed
Voice Response Length.
1. Push the MORE button on the faceplate, then press the “Settings” button on the touchscreen.
2. Press the “Display” button on the touchscreen, then scroll down to Voice Response Length.
3. Select either “Brief” or “Detailed” by pressing the box next to the selection. A check-mark will appear to
indicate your selection.
Phone And Network Status Indicators
Uconnect Phone will provide notification to inform you of
your phone and network status when you are attempting
to make a phone call using Uconnect Phone. The status is
given for network signal strength and phone battery
strength.
444 MULTIMEDIA

Dialing Using The Mobile Phone Keypad
You can dial a phone number with your mobile phone
keypad and still use the Uconnect Phone (while dialing via
the mobile phone keypad, the user must exercise caution
and take precautionary safety measures). By dialing a
number with your connected Bluetooth mobile phone, the
audio will be played through your vehicle’s audio system.
The Uconnect Phone will work the same as if you dial the
number using a voice command.
NOTE:Certain brands of mobile phones do not send the
dial ring to the Uconnect Phone to play it on the vehicle
audio system, so you will not hear it. Under this situation,
after successfully dialing a number the user may feel that
the call did not go through even though the call is in
progress. Once your call is answered, you will hear the
audio.
Mute/Un-Mute (Mute OFF)
When you mute the Uconnect Phone, you will still be able
to hear the conversation coming from the other party, but
the other party will not be able to hear you. To mute the
Uconnect Phone simply press the “Mute” button on the
Phone main screen.
Advanced Phone Connectivity
Transfer Call To And From Mobile Phone
The Uconnect Phone allows ongoing calls to be transferred
from your mobile phone to the Uconnect Phone without
terminating the call. To transfer an ongoing call from your
connected mobile phone to the Uconnect Phone or vice
versa, press the “Transfer” button on the Phone main
screen.
Connect Or Disconnect Link Between the Uconnect
Phone And Mobile Phone
If you would like to connect or disconnect the Bluetooth
connection between a Uconnect Phone paired mobile
phone and the Uconnect Phone, follow the instructions
described in your mobile phone User’s Manual.
Things You Should Know About Your Uconnect
Phone
Voice Command
For best performance:
• Adjust the rearview mirror to provide at least ½ inch
(1 cm) gap between the overhead console (if equipped)
and the mirror.
10
MULTIMEDIA 445

•Always wait for the beep before speaking.
• Speak normally without pausing, just as you would
speak to a person sitting a few feet/meters away from
you.
• Make sure that no one other than you is speaking during
a Voice Command period.
Performance is maximized under:
• Low-to-medium blower setting
• Low-to-medium vehicle speed
• Low road noise
• Smooth road surface
• Fully closed windows
• Dry weather condition
NOTE:
• Even though the system is designed for users speaking
in North American English, French, and Spanish accents,
the system may not always work for some. •
When navigating through an automated system such as
voice mail, or when sending a page, at the end of
speaking the digit string, make sure to say “Send.”
• Storing names in the phonebook when the vehicle is not
in motion is recommended.
• It is not recommended to store similar sounding names
in the Uconnect Phonebook.
• Phonebook (Downloaded and Uconnect Phone Local)
name recognition rate is optimized when the entries are
not similar.
• Numbers must be spoken in single digits. “800” must be
spoken “eight-zero-zero” not “eight hundred.”
• You can say “O” (letter “O”) for “0” (zero).
• Even though international dialing for most number
combinations is supported, some shortcut dialing num-
ber combinations may not be supported.
446 MULTIMEDIA