2019 CHRYSLER PACIFICA Owners Manual

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
11
CUSTOMER ASSISTANCE 695

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
(Continued)
696 CUSTOMER ASSISTANCE

WARNING!(Continued)
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC. If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
11
CUSTOMER ASSISTANCE 697

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
698 CUSTOMER ASSISTANCE

INDEX
12

About Your Brakes........................ .570
Adaptive Cruise Control (ACC) (Cruise Control) . . . .348
Adding Engine Coolant (Antifreeze) .............532
Additives, Fuel ........................... .573
Adjust Down .................................74
Forward ................................74
Rearward ...............................74
Up....................................74
AirBag ................................ .265
Air Bag Operation ....................... .267
Air Bag Warning Light .................263, 268
Driver Knee Air Bag ..................... .275
Enhanced Accident Response .............280, 505
Event Data Recorder (EDR) .................506
FrontAirBag .......................... .268
If Deployment Occurs .....................279
Knee Impact Bolsters ..................... .274
Maintaining Your Air Bag System .............282
Maintenance ........................... .282
Redundant Air Bag Warning Light ............264
Side Air Bags .......................... .275
Transporting Pets .........................311
Air Bag Light ...................... .205, 263, 313
Air Cleaner, Engine (Engine Air Cleaner Filter) ......518Air Conditioner Maintenance
..................520
Air Conditioner Refrigerant ...................520
Air Conditioner System ..................... .520
Air Conditioning Filter ...................137, 521
Air Conditioning, Operating Tips ...............136
Air Filter ............................... .518
Air Pressure Tires................................. .549
Alarm Arm The System ..........................35
Disarm The System ........................35
Security Alarm ......................... .209
Alterations/Modifications Vehicle .................................5
Android Auto ............................ .688
Antifreeze (Engine Coolant) ................531, 576
Disposal .............................. .534
Anti-Lock

Brake System (ABS) .................220
Anti-Lock Warning Light .....................209
Apple CarPlay ........................... .690
Ashtray ................................ .179
Assist, Hill Start .......................... .227
Audio Jack .............................. .640
Audio Systems (Radio) ...................... .584
Automatic Dimming Mirror ....................92
700 INDEX

Automatic Headlights........................99
Automatic Temperature Control (ATC) ...........135
Automatic Transaxle ....................... .333
Automatic Transmission ..................... .335
Adding Fluid ....................... .537, 579
Fluid And Filter Change ...................537
Fluid Change .......................... .537
Fluid Level Check .....................536, 537
Fluid Type ......................... .536, 579
Special Additives ........................ .537
AUXCord .............................. .640
Auxiliary Electrical Outlet (Power Outlet) .........174
Axle Lubrication .......................... .579
Back-Up Camera .......................... .416
Battery .............................. .207, 515
Charging System Light ....................207
Jump Starting .......................... .495
Keyless Key Fob Replacement ................24
Battery Saver Feature ....................... .101
Belts, Seat ............................... .312
Blind Spot Monitoring ...................... .229
Body Mechanism Lubrication ..................523
B-Pillar Location .......................... .544
Brake Assist System ........................ .222Brake Control System, Electronic
................221
Brake Fluid .............................. .579
Brake System ......................... .535, 570
Anti-Lock (ABS) ........................ .570
Fluid Check ........................ .535, 579
Master Cylinder ........................ .535
Parking .............................. .328
Warning Light .......................... .205
Brake/Transmission Interlock ..................334
Brightness, Interior Lights ....................103
Bulb Replacement ...................... .449, 453
Bulbs,

Light ....................... .315, 449, 453
Camera ................................ .416
Camera, Rear ......................... .416, 419
Capacities, Fluid .......................... .576
Caps, Filler Fuel .............................. .422, 499
Oil (Engine) ........................... .513
Radiator (Coolant Pressure) .................533
Carbon Monoxide Warning ................312, 576
Cargo Vehicle Loading ......................... .152
Cargo Area Cover ......................... .152
12
INDEX 701

Cargo CompartmentLuggage Carrier ........................ .180
Cargo Load Floor ......................... .152
Cargo Tie-Downs .......................... .152
Car Washes .............................. .564
Cellular Phone ........................... .673
Center High Mounted Stop Light ...............455
Certification Label ......................... .424
Chains, Tire ............................. .559
Change Oil Indicator ....................... .194
Changing A Flat Tire .....................466, 538
Charging Wireless .............................. .177
Chart, Tire Sizing .......................... .540
Check Engine Light (Malfunction Indicator Light). . . .217
Checking Your Vehicle For Safety ...............311
Checks, Safety .............................311
Child Restraint ........................... .283
Child Restraints Booster Seats ........................... .287
Center Seat LATCH ...................... .298
Child Seat Installation ..................301, 305
How To Stow An unused ALR Seat Belt ........300
Infant And Child Restraints .................285
Lower Anchors And Tethers For Children .......289Older Children And Child Restraints
...........286
Seating Positions ........................ .288
Using The Top Tether Anchorage .............307
Cigar Lighter ............................ .179
Clean Air Gasoline ........................ .573
Cleaning Wheels ............................... .558
Climate Control ........................... .108
Automatic ......................... .121, 122
Manual ............................... .108
Rear ..............................118,131
Coat Hook .............................. .173
Cold Weather Operation ..................... .326
Compact

Disc (CD) Maintenance ................692
Compact Spare Tire ........................ .556
Computer, Trip/Travel ...................... .204
Contract, Service .......................... .696
Cooling Pressure Cap (Radiator Cap) ............533
Cooling System ........................... .530
Adding Coolant (Antifreeze) .................532
Coolant Level .......................... .534
Cooling Capacity ........................ .576
Disposal Of Used Coolant ..................534
Drain, Flush, And Refill ....................531
Inspection ......................... .531, 534
702 INDEX