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354 Customer Information
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0350.
Gather the following information:
.
Driver name, address, and
telephone number
.
Driver license number
.
Owner name, address, and
telephone number
.
Vehicle license plate number
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Customer Information 355
.
Vehicle make, model, and
model year
.
Vehicle Identification
Number (VIN)
.
Insurance company and policy
number
.
General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See“Collision Parts”earlier in this
section.
If the airbag has inflated, seeWhat
Will You See after an Airbag
Inflates?079.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycledoriginal GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
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356 Customer Information
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and EconomicDevelopment (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any
interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
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358 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;
.
Whether or not the driver and
passenger safety belts were
buckled/fastened;
.
How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
.
How fast the vehicle was
traveling.These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
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362 OnStar
Security
If equipped, OnStar provides these
services:
.
With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
.
With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
.
With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
.
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
.
See www.onstar.com (U.S.).
.
See www.onstar.ca (Canada).
.
Call TTY 1-877-248-2080.
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OnStar 365
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR
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374 Index
Child Restraints
Infants and Young Children . . . . . 88
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 93
Older Children . . . . . . . . . . . . . . . . . . 86
Securing . . . . . . . . . . . . . . . . . . .99, 101
Systems . . . . . . . . . . . . . . . . . . . . . . . . 90
Circuit Breakers . . . . . . . . . . . . . . . . 268
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 318
Interior Care . . . . . . . . . . . . . . . . . . 322
Climate Control Systems . . . . . . . 156
Air Conditioning . . . . . . . . . . . . . . 156
Dual Automatic . . . . . . . . . . . . . . . 159
Heating . . . . . . . . . . . . . . . . . . . . . . . 156
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Cluster, Instrument . . . . . . . . 115, 116
Collision Damage Repair . . . . . . . 353
Compact Spare Tire . . . . . . . . . . . . 311
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . 104
Compass . . . . . . . . . . . . . . . . . . . . . . . 110
Compressor Kit, Tire Sealant . . . 299
Connected Services
Connections . . . . . . . . . . . . . . . . . . 369
Diagnostics . . . . . . . . . . . . . . . . . . . 371
Navigation . . . . . . . . . . . . . . . . . . . . 368Connections
Connected Services . . . . . . . . . . 369
Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 167
Convenience Net . . . . . . . . . . . . . . . 106
Convex Mirrors . . . . . . . . . . . . . . . . . . 47
Coolant
Engine Temperature Gauge . . 121
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 130
Cooling . . . . . . . . . . . . . . . . . . . . 156, 159
Cooling System . . . . . . . . . . . . 248, 253
Courtesy Lamps . . . . . . . . . . . . . . . . 152
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 352
Cruise Control . . . . . . . . . . . . . . . . . . 194
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cruise Control, Adaptive . . . . . . . . 196
Cupholders . . . . . . . . . . . . . . . . . . . . . 104
Customer Assistance . . . . . . . . . . . 349
Offices . . . . . . . . . . . . . . . . . . . . . . . . 348
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 349
Customer Information
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 355Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 346
D
Damage Repair, Collision . . . . . . . 353
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 359
OnStar . . . . . . . . . . . . . . . . . . . . . . . 359
Data Recorders, Event . . . . . . . . . 358
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 149
Defensive Driving . . . . . . . . . . . . . . . 167
Delayed Locking . . . . . . . . . . . . . . . . . 41
Diagnostics
Connected Services . . . . . . . . . . 371
Distracted Driving . . . . . . . . . . . . . . . 166
Dome Lamps . . . . . . . . . . . . . . . . . . . 152
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 133
Delayed Locking . . . . . . . . . . . . . . . . 41
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Locks . . . . . . . . . . . . . . . . . . . . 41
Drive Belt Routing, Engine . . . . . . 345
Driver Assistance Systems . . . . . 203
Driver Information
Center (DIC) . . . . . . . . . . . . . 134, 137
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Index 375
Driving
Assistance Systems . . . . . . . . . . 209
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 224
Defensive . . . . . . . . . . . . . . . . . . . . . 167
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 167
For Better Fuel Economy . . . . . . . 28
Hill and Mountain Roads . . . . . . 170
If the Vehicle is Stuck . . . . . . . . . 172
Loss of Control . . . . . . . . . . . . . . . 169
Off-Road Recovery . . . . . . . . . . . 168
Vehicle Load Limits . . . . . . . . . . . 172
Wet Roads . . . . . . . . . . . . . . . . . . . 169
Winter . . . . . . . . . . . . . . . . . . . . . . . . 171
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 159
E
Electric Parking Brake . . . . . . . . . . 189
Electric Parking Brake Light . . . . 127
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 231
Electrical System
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 268
Fuses and Circuit Breakers . . . 268
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 273Electrical System (cont'd)
Overload . . . . . . . . . . . . . . . . . . . . . 267
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 361
Energy Information . . . . . . . . . . . . . 134
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 247
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 124
Compartment Overview . . . . . . . 237
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 121
Coolant Temperature
Warning Light . . . . . . . . . . . . . . . 130
Cooling System . . . . . . . . . . 248, 253
Drive Belt Routing . . . . . . . . . . . . 345
Exhaust . . . . . . . . . . . . . . . . . . . . . . 184
Heater . . . . . . . . . . . . . . . . . . . . . . . . 180
Oil Life System . . . . . . . . . . . . . . . 245
Oil Pressure Light . . . . . . . . . . . . 131
Overheating . . . . . . . . . . . . . . . . . . 253
Power Messages . . . . . . . . . . . . . 141
Running While Parked . . . . . . . . 184
Starting . . . . . . . . . . . . . . . . . . . . . . . 178
Engine Air Filter Life System . . . . 246
Entry Lighting . . . . . . . . . . . . . . . . . . . 153
Equipment, Towing . . . . . . . . . . . . . 229
Event Data Recorders . . . . . . . . . . 358Exit Lighting . . . . . . . . . . . . . . . . . . . . 153
Extended Parking . . . . . . . . . . . . . . . 183
Extender, Seat Belt . . . . . . . . . . . . . . 72
Exterior Lamp Controls . . . . . . . . . 147
Exterior Lamps Off Reminder . . . 149
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 154
F
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 11
Filter,
Engine Air Cleaner . . . . . . . . . . . 247
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 149
Flashers, Hazard Warning . . . . . . 150
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 298
Changing . . . . . . . . . . . . . . . . . . . . . 306
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 326
Fluid
Automatic Transmission . . . . . . 246
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 256
Washer . . . . . . . . . . . . . . . . . . . . . . . 254
Folding Mirrors . . . . . . . . . . . . . . . . . . 48
Forward Automatic Braking . . . . . 211
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 209
Frequency Statement
Radio . . . . . . . . . . . . . . . . . . . . . . . . . 356