2019 AUDI Q3 phone

83A012721BA
Telephone


Problem Solution

Some telephone functions may
be grayed out or unavailable, even
though the mobile device is sup-
ported.
On corporate phones, some Bluetooth settings may not be com-
patible or the mobile device Bluetooth function may be deactivat-
ed. You can obtain more information from your system adminis-
trator.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your cell phone.
Check for prompts on your mobile device when connecting via
Bluetooth.

The MESSAGES menu is not avail-
able.
Check if the Show messages option is on your mobile device and it
is enabled.


Applies to: vehicles with Audi
phone box: Wireless charging of
your mobile device is not working
or has been interrupted.

Applies to: vehicles with Audi phone box Check if wireless charging
with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Check if your mobile device is positioned correctly in the Audi
phone box > page 141 and no other objects are between them.

153

Audi connect

Audi connect
General information
Depending on the country and the vehicle equip-
ment, the following functions may be available:
— Audi connect Infotainment
You can also find more information on Audi con-
nect
online at www.audiusa.com.

ZA\ WARNING
— To reduce the risk of an accident, only use
Audi connect services when road and traffic
conditions permit. Always read and follow
the notes in > page 18, Traffic safety infor-
mation.
— It is only safe to use tablets, laptops, mobile
devices and other similar devices when the
vehicle is stationary because, like all loose
objects, they could be thrown around the in-
side of the vehicle in a crash and cause seri-
ous injuries. Store these types of devices se-
curely while driving.
— As the driver, do not allow usage of the Wi-
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
— Do not use any wireless devices on the front
seats within range of the airbags while driv-
ing. Also read the warnings in the chapter
=> page 61, Airbag system.
—To reduce the risk of an accident, use the Au-
di connect Infotainment services with a Wi-
Fi hotspot only in the rear seat when the ve-
hicle is in motion, or only when the vehicle is
stationary.

@) Note
— Applies to: embedded SIM card usage: The
connection costs of Audi connect Infotain-
ment services are included in the price of
Audi connect Infotainment during the sub-
scription period with some exceptions.
Please note that there may be additional
charges when using some services. For ex-
ample, this applies to Internet radio/
podcasts or for Internet connections and
services that use the Wi-Fi hotspot, such as
154
online media sources. Depending on the
country, data plans may need to be pur-
chased for these services > page 157. For
additional information, see my.audi.com.
— In certain situations, the Wi-Fi hotspot data
connection may be established as a replace-
ment for the SIM card on your Wi-Fi device.
This feature depends on the configuration
of your Wi-Fi device and operating system.
This could result in fees depending on your
cell phone service provider, especially if you
are using this feature while abroad. A flat
rate data plan is strongly recommended. For
more information, contact your cell phone
service provider or refer to the owner's man-
ual for your Wi-Fi device.
— You are responsible for all precautions taken
for data protection, anti-virus protection,
and protection against loss of data on mo-
bile devices that are used, for example, to
access the Internet through the Wi-Fi hot-
spot.
G) Tips
— The availability of services depends on the
subscription.
— AUDI AG provides access to services from
third party providers. Permanent availability
cannot be guaranteed, because that de-
pends on the third party provider.
— Use of the most up-to-date mobile network
standard is not available in every country.
Contact an authorized Audi dealer or au-
thorized Audi Service Facility or your cell
phone service provider for additional infor-
mation.
— Audi connect Infotainment services are only
available within the cell phone network cov-
erage from your cell phone service provider.
— Availability, scope, providers, screen display,
and costs of services may vary depending on
the country, model, model year, end device
and rates.

83A012721BA
Audi connect

Audi connect
Infotainment
Applies to: vehicles with Audi connect Infotainment
With Audi connect Infotainment services, online
information is transmitted directly to the vehicle.
An Internet connection is required to use Audi
connect Infotainment. Depending on the country
and the vehicle equipment, the following options
may be available:
— Embedded SIM card

Z\ WARNING
Always follow the information found in > A\
in General information on page 154.
@) Note
Always follow the information found in >@ in
General information on page 154.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card

The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 154.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
= page 155, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: The ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.

Z\ WARNING
Always follow the information found in > AV
in General information on page 154.
CG) Note
Always follow the information found in >@ in
General information on page 154.
@) Tips
For an explanation on conformity with the
FCC regulations in the United States and the
Industry Canada regulations, see > page 261.

Audi connect
Infotainment services
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count before using them for the first time
=> page 27.
G) Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
155

Audi connect

— You can only connect one myAudi account to
your vehicle.
— For detailed information on configuration,
visit my.audi.com.
Yate)
Applies to: vehicles with Audi connect Infotainment
Depending on the country and the vehicle equip-
ment, the following services may be available:
Weather
Applies to: MMI
> Press WEATHER on the home screen.
Editing settings: Select: WEATHER > GE.
Adding a location: select: In a new city > enter
the desired location.
> To permanently set weather for a location,
press on a location.
> To always show the weather based on the vehi-
cle position, press on the crosshairs.
Requirement: Route guidance must be active.
> To show the weather at the destination, press
on.
Removing a location: select: Z > one or more lo-
cations or Select all > Delete.
News
> Applies to: MMI: Select on the home screen:
NEWS.
If you logged in to myAudi in your vehicle
=> page 27, personalized newsfeeds can be dis-
played.
Twitter
Requirement: You must have connected your ve-
hicle with myAudi > page 27. You must have con-
nected your myAudi account with Twitter.
You can only connect one Twitter account with
your myAudi account. Not all settings can be ad-
justed in the MMI. Some can only be adjusted
through the Twitter website.
> Applies to: MMI: Select on the home screen:
NEWS > Ga. Press on a Twitter entry in the list.
156
Calendar
Requirement: the myAudi app must be installed
and open on your mobile device. Access to your
calendar must be enabled on your mobile device.
You must be logged into the myAudi app with
your myAudi login data and you must have select-
ed your vehicle. The Wi-Fi function on your mo-
bile device and the MMI must be enabled and
your mobile device must be paired to the MMI
Wi-Fi hotspot > page 157, Wi-Fi settings.
You can display the your mobile device calendar
on the MMI.
> Applies to: MMI: Press CALENDAR on the home
screen.

ZA WARNING
Always follow the information found in > A\
in General information on page 154.
@) Note
Always follow the information found in >@ in
General information on page 154.

Settings
Ce) telat -mar-iau cola 4
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Mobile
phone network.
Depending on the country, vehicle equipment,
and connection type, the following functions may
be available:
Data connection settings
Using the Data connection settings menu, you
can set when the system should connect to the
Internet. The Internet connection disconnects
automatically once the requested Audi connect
Infotainment service no longer requires any data.
— Data roaming: data roaming is switched off at
the factory. To use a data connection outside of
the country, data roaming must be switched
on. The setting is stored for the current SIM
card or the mobile device that is currently con-
nected.

83A012721BA
Audi connect

— Allow MMI online services: when this function
is switched on, a data connection is automati-
cally established in order to use Audi connect
Infotainment services.
— Allow Wi-Fi devices: when this function is
switched on, you can allow or deny Internet
connections.
Access point
The connection is configured automatically based
on the SIM card being used. The following values
can be changed. You can obtain more information
from your cell phone service provider.
— Access Point Name (APN): The access point de-
pends on the cell phone service provider and is
assigned automatically.
— User name: your cell phone service provider as-
signs the user name for your online profile.
— Password: your cell phone service provider as-
signs the password for your online profile.
— Apply settings: saves the changed settings.
— Reset configuration: resets the connection set-
tings.
Data usage counter
Your current data usage is displayed.
— Reset counter: you can reset your usage statis-
tics to zero.
— Warning limit: you can set a warning limit for
your data usage (GB/MB).
Wi-Fi settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: The ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): Wi-Fi hotspot name.
— Password: a random password was set in the
MMI at the factory. The password can be
changed. The encryption method requires a
password to be at least eight characters long.
Choose a secure password.
— Visible to others: you can switch the visibility
of the Wi-Fi hotspot on or off.

Z\ WARNING
Always follow the information found in > A,
in General information on page 154.

ZA WARNING
Always follow the information found in > A\
in General information on page 154.

@) Note
Always follow the information found in >@ in
General information on page 154.
G) Tips
For more information on roaming charges,
contact your cell phone service provider.

))_ Not available in every market.
@) Note
Always follow the information found in >@ in
General information on page 154.
Applies to: vehicles with data plans
Requirement: You must have a registered myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
You can purchase data plans at my.audi.com.
157

83A012721BA
Navigation

Selecting contacts as destinations
Applies to: vehicles with MMI and navigation system
You can navigate directly to contacts.
Requirement: an address with navigation data or
a navigation destination must already be as-
signed to a contact > page 168.
> Applies to: MMI: Select on the home screen:
NAVIGATION > (8) > Contacts > a contact.
> Press on an address.
> Check the address and change it, if necessary.
Start navigation > page 161, Entering an ad-
dress.
Route guidance will be activated and the map will
be displayed > page 165, fig. 126.
Additional functions for contacts in navigation
can be found under > page 168.
@ Tips
— Addresses that have been imported from
your mobile device into the MMI can also be
used as a destination.
— Ifa contact is grayed out in the directory,
this contact has neither a destination nor an
address assigned to it.

Loading received destinations and routes
Applies to: vehicles with navigation system and Audi connect
Infotainment
You can search for destinations or routes in the
myAudi app and send to the vehicle.
Requirement: the MMI and the mobile device
must be connected to the Internet > page 154,
Audi connect. You must have the myAudi app in-
stalled on your mobile device.
» Send a destination or route in the myAudi app
to the vehicle.
> Applies to: MMI: Select on the home screen:
NAVIGATION > (Ga) > Received dests. & routes.
> Make sure you are logged into the vehicle and
the myAudi app with the same myAudi account.
The received destination and routes will be
loaded automatically.
> Navigating to a destination: press on a desti-
nation.

> Deleting destinations: select: Z > one or more
entries or Select all > Delete > (Done).
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 154.
Destination details
Applies to: vehicles with navigation system
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Fig. 125 Center display: diagram: details
After you have selected a destination, the details
will be displayed. Route guidance is will not be
active yet.
The functions depend on the vehicle equipment
and the selected destination.
@ Map preview: to zoom in on the map pre-
view, press on the map.
@ Route criteria: See > page 173.
@ Weather: Requirement: The MMI must be
connected to the Internet > page 154, Audi
connect. Also see > page 156.
@® Applies to: MMI and telephone: Call: Re-
quirement: A mobile device must be connect-
ed to the MMI > page 140. You will make a
direct call to the phone number that is stored
for the destination.
©) Start: starts direct navigation to the dis-
played destination. The map will be displayed
=> page 166, Map operation.
© Parking: press Parking to search for a park-
ing space at the destination. You can use the
parking space as the destination or stopover.
@ Details: Requirement: The MMI must be con-
nected to the Internet > page 154, Audi con-
nect.
163

83A012721BA
Navigation

Adding a destination to a contact
Requirement: A mobile device must be connected
to the MMI > page 140. Or: You must have im-
ported contacts > page 151, Importing and ex-
porting contacts. The Hide grayed-out contacts
option must be switched off > page 169. There
must be no business address or private address
stored for the desired contact.
> Select: a contact > |---| > Add destination.
> Follow the system instructions.
Settings
» Applies to: MMI: Select on the home screen:
NAVIGATION > (G2) > Contacts > ©.
Hide grayed-out contacts
When the function is switched on, contacts that
have no address or navigation destination stored
will be hidden in navigation. You can find infor-
mation for additional settings under > page 151,
Directory settings.
G) Tips
If you add a navigation destination to a con-
tact, the destination will only be stored in the
MMI. The MMI does not change any contacts
on your phone.
le dem clear h a cela)
Applies to: navigation system and parking information
In supported areas, you can display parking
along the route.
Requirement: the Parking notification must be
switched on > page 20, Notification center. The
MMI must be connected to the Internet
= page 154, Audi connect. Route guidance must
be active, you must be close to your destination,
and a notification must be displayed. Or: a point
is marked on the map.
> Press on the notification. Or: press on §j on the
map.

2) AUDI AG provides access to services from third party pro-
viders. Permanent availability cannot be guaranteed, be-
cause that depends on the third party provider.
> To navigate to a parking: space, press ona col-
ored marking on the map.
> Select: F2 > Start.
Depending on availability, colored markings on
the map indicate the probability of open parking
spaces.


Color Meaning
Green | High probability
Orange |Medium probability
Red Low probability


@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 154.
Satellite map
Applies to: vehicles with navigation system and satellite map
You can display the navigation map with satel-
lite images.
Requirement: The MMI must be connected to the
Internet > page 154, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > <} > Map settings > Satellite
map).
The map view is based on data packets received
from the Internet in the form of satellite images,
which are then combined with the roadways from
the > page 165, fig. 126 standard map view.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 154.
@) Tips
—The satellite map) is updated regularly
whenever the function is opened. The proc-
ess may take several seconds.
169

83A012721BA
Navigation

Applies to: vehicles with navigation system
You can adjust the navigation system settings in
the instrument cluster and the center display
separately. The settings depend on the country
and vehicle equipment.
Accessing settings
> Applies to: MMI: Select on the home screen:
NAVIGATION > &
Accessing settings using the multifunction
steering wheel
> Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button.
Please note that a setting applied to the multi-
function steering wheel is only valid for the in-
strument cluster map.
Map settings
Satellite map: see > page 169.
Traffic: you can display current traffic informa-
tion on the map. See > page 166, Traffic infor-
mation display on the map or map preview
— Free flow of traffic
— Traffic obstructions
— Traffic information
Map colors
— Automatic: the map display adapts to the light-
ing conditions (for example, by changing from
day to night when driving through a tunnel).
— Day or Night
Map orientation
— 2D map or 2D north up: the current vehicle po-
sition is displayed. The map is oriented in the
direction of travel or to the north.
— 3D map: the current vehicle position is shown
on a three-dimensional map and is oriented to
the direction of travel.
— Overview: the entire route from the vehicle po-
sition to the destination or the next stopover is
displayed on the map. The map is oriented to
the north.
Automatic zoom
— On: the map scale adapts automatically de-
pending on the type of road being traveled (ex-
pressway, highway, other roads) so that you al-
ways have an optimal overview of the road
ahead. When route guidance is active, the scale
is adjusted automatically for a better detailed
view when there are upcoming maneuvers.
— Intersection: when route guidance is active, the
scale is adjusted automatically for a better de-
tailed view when there are upcoming maneu-
vers.
— Off
MMI map contents/Map content: you can switch
the display of additional information (such as
POIs) on the map in the center display on or off.
— Always follow >@ for the following map con-
tent:
— 3D city model
— The weather forecast is displayed on a 3 mile (5
km) scale on the map.
Voice guidance
Voice guidance: you can adjust the voice guid-
ance settings. With the Traffic setting, the MMI
will only give prompts if there are traffic inci-
dents on your route.
Voice guidance during phone call
Entertainment fader during navigation: the au-
dio playback volume is temporarily lowered when
navigation prompts are active.
Route criteria
You can adjust which route criteria should be al-
lowed or avoided for the route calculation.
HOV/carpool lanes
Highways
Toll roads
Ferries
Route information
When this function is switched on and route
guidance is active, route information ®
=> page 165, fig. 126 is displayed. The next ma-
neuver will be displayed at the bottom. POIs and >
173