2019 AUDI Q3 phone

83A012721BA
Telephone

Accessing contacts
Requirement: A mobile device must be connected
to the MMI > page 140. You must have at least
one contact stored in your mobile device.
> Applies to: MMI: Select on the home screen:
PHONE > Contacts.
Contacts are displayed in alphabetical order and
can be sorted by first or last name > page 151,
Sort
order.
Displaying a business card
To open a business card, press on a contact in the
directory. The business card shows you details
about a contact.
If you press on a contact in the business card,
there are multiple options available:
@ Storing a favorite > page 144, Managing fa-
vorites
Options
Call
Send text message > page 147
Start navigation
©QOOOCO Send e-mail > page 149
Business card options
Press 2).
— Send contact*: you can select Text message or
E-mail > page 147.
— Add destination: you can add a business or pri-
vate address > page 168, Contacts as naviga-
tion destinations.
— Read out name”: The MMI automatically cre-
ates a name tag for each contact, which can be
read out by the MMI = page 24.
— Save as a shortcut > page 21, Shortcuts.
Contact options
Press on a contact in the list until the Options
menu appears.
— Send contact: you can select Text message or
E-mail > page 147.
— Send text message > page 147.
— Send e-mail > page 149.

) Not available in all languages.
— Store as favorite > page 144.
— Save as a shortcut > page 21, Shortcuts.
Deleting contacts
— Delete all contacts: Select: Contacts > Z > De-
lete all. All contacts are deleted only in the
MMI.
— Deleting imported contacts: Requirement: you
must have imported at least one contact. Se-
lect: Contacts > Z > one or more contacts, or
Select all > Delete import. > Done. The import-
ed contacts are deleted.
G) Tips
— Pay attention to any synchronization
prompts on your mobile device when down-
loading contacts. Requests to synchronize
the contacts must be confirmed so that your
mobile device contacts can be loaded into
the MMI.
— The contact display in the MMI depends on
the mobile device being used. For more in-
formation on compatible mobile devices,
visit www.audiusa.com/bluetooth or con-
tact an authorized Audi dealer or authorized
Audi Service Facility.
— Only the contacts of the mobile device being
actively used are displayed.
— The contacts from the mobile device may
not be transferred in alphabetical order. If
there are too many entries, contacts with
different first letters may be missing in the
MMI.
— If contacts are loaded from the mobile de-
vice into the MMI, the contacts on the SIM
card will no longer be displayed in the MMI.
— The contacts in the local MMI memory are
always visible and can be accessed by other
users.
— After switching off the ignition and exiting
the vehicle, the mobile device directory will
be loaded when the MMI is started again if
the mobile device is within range and the
Bluetooth function is switched on in the mo-
bile device and the MMI.
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Telephone

— Only the contacts in the local MMI memory
can be deleted.
Listening to voicemail
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Voicemail.
Requirement: there must be no voicemail num-
ber stored.
— Enter the voicemail number: Enter the desired
number. Press OK.
Requirement: a voicemail number must be stor-
ed.
— Dialing the voicemail number: Press Voice-
mail. The call begins immediately.
G) Tips
— This service must be set up and activated in
advance by the cell phone service provider.
You can obtain more information from your
cell phone service provider.
— The voicemail number depends on the cell
phone service provider.
Dialing a phone number
Applies to: vehicles with telephone
Depending on the vehicle equipment, you have
the following options for dialing a phone num-
ber:
— Using text input in the center display
=> page 22, Text input.
— Using voice operation > page 24.
Making an emergency call
Applies to: vehicles with telephone
Requirement: a mobile device must be connected
to the MMI via Bluetooth.
> Applies to: MMI: Select and confirm on the
home screen: PHONE > Dial number > the
emergency call number specific to the country
(for example, 911) > Dial.
146

AN WARNING
— Because your phone works with radio sig-
nals, a connection cannot be guaranteed un-
der all circumstances. Do not rely on only
your phone when it comes to essential com-
munication (such as during a medical emer-
gency).
— Always follow the instructions given by the
emergency personnel during an emergency
call and only end the call when they instruct
you to do so.
(i) Tips
Emergency numbers are not the same every-
where. Find out which emergency number is
used in your current location.
Answering/ending a call
Applies to: vehicles with telephone

Accepting or ending a call
Applies to: vehicles with multifunction steering wheel plus
> To accept or end a call, press the @ button on
the multifunction steering wheel. Operating
=> page 12.
Accepting or declining a call
You can use the following options on the MMI
when there is an incoming call:
— Answering an incoming call: press Answer.
— Declining a call: press Decline.
— Declining a call with a text message”: press
Decline with text message.
— Silencing the ringtone: press Mute.
Caller information: the name, phone number or
Unknown will appear in the MMI depending on if
the caller has been stored as a contact and if the
phone number has been transmitted. A picture
may also be displayed, depending on whether
you have assigned a picture to a contact in your
directory and if it was transferred to your MMI.
You can find out if your mobile device supports
this function from your mobile device network
provider, your mobile device owner's manual, or
at www.audiusa.com/bluetooth.

83A012721BA
Telephone

During a phone call
Applies to: vehicles with telephone
The following options may be possible during a
call depending on the mobile device being used
and the type of connection:
> End call: end the current phone call.
> Mute: the other person on the call will no lon-
ger be able to hear you. You will still be able to
hear the other person. To switch the micro-
phone back on, press Unmute.
> Hold/Resume: place your current phone call on
hold and answer another.
» Send tone sequence: press Numbers. You can
enter tone sequences (DTMF) and send them to
the other party on the call.
> Answering an incoming call: if there is an in-
coming call while another call is active, you can
select Replace to put the existing call on hold
and answer the incoming call.
> Declining an incoming call: press Decline to
decline an incoming call.
> Muting the incoming call: press Mute.
> Other call options: press More.
Requirement: two phone calls must be in prog-
ress.
> Conference call*: add a call on hold and up to
five active parties (depending on the cell phone
service provider) to the conference call.
> Swap call: alternate between two phone calls
while one of the calls is on hold. Press on the
respective call. Selecting End call will end the
active phone call. A call that was placed on hold
stays on hold and can be taken off hold with Re-
sume.
> Answering an incoming call: if there is an in-
coming call while a call is active and another
one is on hold, select Replace to replace the ex-
isting call with the incoming call.
Press More.
— Transferring a call*: press Transfer call to mo-
bile device to transfer the existing call from the
MMI to your mobile device or Bluetooth® head-
ser,
— Switch to hands-free mode*: Requirement: you
must have a phone call in progress on your cell
phone. Press Switch to hands-free to transfer
the call from your cell phone back to the MMI.
— Add call: Select: Call list/Contacts/Favorites >
select an entry from the list or press Dial
phone number and enter a phone number.
Then the active call will be on hold.
— Remove conf. member*: Requirement: you
must have started a conference call. You can re-
move conference call members individually
when a conference call is active. Press on the
contact you would like to remove.
— Microphone input level: you can adjust the mi-
crophone input during a phone call using the
slider.
Connected devices > page 196.
Telephone settings > page 150.
@) Tips
—To be notified of an incoming call during a
phone call, the call waiting function in your
mobile device must be switched on when
using the Handsfree profile. You can obtain
more information from your mobile device
service provider or from your mobile device
user guide.
— You can have one active call at a time.
— When leaving the vehicle, the Bluetooth
connection to the mobile device will auto-
matically disconnect. Depending on your
mobile device, phone calls in progress may
be automatically redirected from the MMI
to your mobile device so that you can con-
tinue the call on your phone.
— The display of an incoming phone callin the
MMI may still be visible for a few seconds
after a call is answered or ignored depend-
ing on the mobile device in use.
Messages
Text messages
Applies to: vehicles with car phone function
Depending on the mobile device being used and
the mobile network contract, you may be able to
receive and send text messages using the MMI.
147
>

Telephone

Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (MAP) > page 140.
> Applies to: MMI: Select on the home screen:
MESSAGES > (=) > Text message (SIM)*/text
message (telephone 1)/text message (tele-
phone 2)*.
Inboxes
— New text message: press on a template in the
list or dictate a text message. Press Add and
select one or more recipients from your con-
tacts. To remove a recipient, press Delete. Press
Send.
— Inbox: displays all received text messages.
— Sent: displays all sent text messages.
— Outbox: displays all text messages to be sent.
— Drafts*: text messages that have not been sent
yet by the mobile device are displayed on the
MMI.
— Deleted*: deleted text messages are displayed.
— User-defined*: folders defined by the user are
transferred from your mobile device.
Message options
The following options are available when you se-
lect a text message:
— Read out* the text message).
— Reply: a reply can be sent to the selected mes-
sage in the Inbox.
—To switch to the previous or the next message,
press < or >.
— More: options.
When you press More, the following options are
available:
— Call: Requirement: a number must be stored.
You
can call the contact.
— Forward: the selected text message can be for-
warded to other recipients. Text can also be
added before sending.
— Navigate: Requirement: the contact must have
a navigation address stored with it in the direc-
tory. You can start route guidance.

D_ Not available in all languages.
2) Function is not supported on all mobile devices.
148
— Extract numbers: Requirement: the message
must contain a number. You can extract a num-
ber from a text message.
— Send again: Requirement: the text message
must be in the Outbox. The selected text mes-
sage can be resent.
Press
on an entry in the Inbox until the Options
menu appears.
— Reply: a reply can be sent to the selected mes-
sage in the Inbox.
— Forward: the selected text message can be for-
warded to other recipients. Text can also be
added before sending.
Settings
Press ©}.
— Automatically forward text message to mobile
device*2): when this function is switched on,
text messages will be automatically stored on
your mobile device.
— New text message notification: when this
function is switched on, you will be notified
when new text messages are received. New text
messages are indicated with an envelope Min
the MMI status bar.
— Text message center*: the number for the text
message center of your cell phone service pro-
vider is displayed. If no number has been stor-
ed yet, you can enter the text message center
number. You can obtain more information from
your cell phone service provider.
— Delete text messages from SIM card": if the
memory capacity on the SIM card is full, an en-
velope with a line through it is displayed in the
MMI status bar. You can continue to send text
messages, but you cannot receive new text
messages. To delete all sent text messages
from the SIM card, select All sent messages. To
delete all read text messages from the SIM
card, select All read messages.
Delete text message
Select: a mailbox > Z > one or more text mes-
sages > Delete > Done.

83A012721BA
Telephone

@) Tips
— Please note that you may have to activate
the receiving and sending of text messages
depending on the SIM card being used (for
example, when using a multi-SIM). You can
obtain more information from your mobile
device service provider or from your mobile
device user guide.
— For more information on compatible mobile
devices, visit www.audiusa.com/bluetooth
or contact an authorized Audi dealer or au-
thorized Audi Service Facility.
— You need a mobile device with Message Ac-
cess Profile that also supports the sending
function to be able to send text messages
through the MMI.
— Messages that are deleted in the MMI are
also deleted in the mobile device automati-
cally.
— Only new received messages may be dis-
played depending on your mobile device.
Applies to: vehicles with telephone
Depending on the type of mobile device being
used, you may be able to receive and send e-
mails through the MMI.
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (MAP) = page 140. You can find out if
your mobile device supports this function by
checking your mobile device owner's manual.
> Applies to: MMI: Select on the home screen:
MESSAGES > (:=) > e-mail (telephone 1)/e-
mail (telephone 2)*.
Inboxes
— New e-mail: press on a template in the list.
Press Add and select one or more recipients
from your contacts. To remove one or all recipi-
ents, press Delete. Press Send.
— Inbox: All received e-mails are displayed. To up-
date the list, press Q.
— Sent: displays all sent e-mails.

) Not available in all languages.
— Outbox: displays all e-mails to be sent.
— Drafts: e-mails that have not been sent yet are
displayed.
— Deleted: deleted e-mails are displayed.
— User-defined*: folders defined by the user are
transferred from your mobile device.
Message options
The following options are available when you se-
lect an e-mail:
— Read out* the e-mail).
— Reply: A reply can be sent for the selected e-
mail in the Inbox.
— To switch to the previous or the next message,
press or >.
— More: Options
When you press More, the following options may
be displayed depending on your mobile device
and the applicable mail folder:
— Call: Requirement: a number must be stored.
You can call the contact.
— Forward: the selected e-mail can be forwarded
to other recipients. Text can also be added be-
fore sending.
— Extract e-mail add.: you can extract the e-mail
address from an e-mail.
— Navigate: Requirement: the contact must have
a navigation address stored with it in the direc-
tory. You can start route guidance.
— Extract numbers: Requirement: the text in the
e-mail must contain a number. You can extract
a number from an e-mail.
— Show all recipients*: you can display the recipi-
ents of an e-mail.
— Show attachmts.”: you can display a list of at-
tachments to an e-mail.
— Send again: the selected e-mail in the Outbox
and Sent mailboxes can be sent again.
Press on an entry in the Inbox until the Options
menu appears.
— Reply: a reply can be sent to the selected e-
mail.
149

Telephone

— Reply all: a reply can be sent for the selected e-
mail and it will be sent to all of the entered
recipients.
— Forward: The selected e-mail can be forwarded
to a different recipient.
Settings
Press ©}.
— New e-mail notification: when this function is
switched on, you will be notified when new e-
mails are received. New e-mails are indicated
with an envelope Min the MMI status bar.
Deleting e-mails
Select: a mailbox > Z > one or more e-mails >
Delete > (Done).
@) Note
Always follow the information found in
=> page 154.
@ Tips
For more information on compatible mobile
devices, visit www.audiusa.com/bluetooth or
contact an authorized Audi dealer or author-
ized Audi Service Facility.
Settings
Phone settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE ©}.
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
Switch telephones: The device name of your ac-
tive mobile device will be displayed. You can
switch the phone by pressing the button.
Declining a call with a text message*
When this function is switched on, you can de-
cline an incoming call with a text message.
150
Call options*
The following options may be available depend-
ing on the mobile device:
— Call forwarding: you can switch the forwarding
of incoming calls to your voicemail or to anoth-
er phone number on and off. You can check if
the function is activated or deactivated with
Status.
— Call waiting: you will be alerted to an incoming
call during a phone call when the function is
switched on. You can check if the function is ac-
tivated or deactivated with Status.
— Send own number: sending your phone num-
ber with an outgoing call can be switched on
and off. With the Net.-depen. setting, the set-
ting listed in the contract with the cell phone
service provider is used. The settings only apply
to the PHONE menu in the MMI. Please note
that the settings on your mobile device will ap-
ply after disconnecting the Bluetooth connec-
tion. You can determine which setting is active
with Status.
Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume of the selected ringtone and the no-
tification volume when a message is received by
moving the position of the slider.
— Ringtone”: available ringtones are played using
the Ringtone function. Press on an entry in the
list.
— Microphone input level: you can adjust the mi-
crophone input during a phone call using the
slider.
Turn on car phone or data module
Applies to: vehicles with car phone/data module
When this function is switched on, you can use
the car phone or data module.
As long as the car phone was not turned off sepa-
rately the last time it was used, it will turn on au-
tomatically when the ignition is switched on.
Edit voicemail number
You can change your voicemail number.

83A012721BA
Telephone

Enable VoLTE
When this function is switched on, Voice over
LTE* will be supported.
Network settings
— Login to mobile phone network: select to log
into your cell phone service provider network
automatically or manually.
— Network selection: Requirement: the data
module must be switched on and Login to mo-
bile phone network must be set to Manual. Se-
lect a network manually from the list of availa-
ble networks at the present location.
Car phone serial number (IMEI):
Applies to: vehicles with car phone
The serial number (IMEI) of your car phone is dis-
played.
G) Tips
— Several mobile devices can be paired with
the MMI, but only two* mobile devices can
be actively connected.
—To delete all paired Bluetooth devices, the
Bluetooth function can be reset to the fac-
tory default settings > page 196.
Directory settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > ©).
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: The device name of your ac-
tive mobile device will be displayed. You can
switch the phone by pressing the button.
The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts in alphabetical order by
Last name or First name.
Download contacts
Requirement: A cell phone must be connected to
the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Memory capacity
You can manage up to 23,000 contacts. You can
also download up to 5,000 contacts from maxi-
mum four mobile devices. You can also import up
to 3,000 contacts from a storage medium.
Importing and exporting contacts
Requirement: an SD card must be in the SD card
reader* > page 182 or a USB storage device must
be connected to the Audi music interface
> page 184.
Contacts in vCard format (.vcf) can be imported
or exported from the MMI.
— Applies to: MMI: Importing contacts from a
storage device: Select: Import contacts >
Search for import data > SD card 1 or USB de-
vice 1/USB device 2 > desired contacts or Se-
lect all contacts > Start import.
— Applies to: MMI: Exporting contacts to a stor-
age device: Requirement: Only previously im-
ported contacts can be exported. Select: Export
contacts > Find source for exporting > SD card
1 or USB device 1/USB device 2 > desired con-
tacts or Select all contacts > Start export.
G) Tips
— Always read the chapter > page 154.
— For additional information on the myAudi
account, visit my.audi.com.
— The imported contacts are stored in the lo-
cal MMI memory.
— Never save important data on memory cards
or USB storage devices. Audi is not responsi-
ble for damaged or lost files and media.
151
>

Telephone

— Contacts that were downloaded from a mo-
bile device cannot be exported.
— There should be no other files or folders on
the storage medium containing the contacts
to be imported.
— Apple devices and MTP devices (such as
smartphones) are not recognized as USB
storage devices.
Mobile phone network
settings
Applies to: vehicles with telephone
Applies to: MMI: Select on the home screen: SET-
TINGS > Connection settings > Mobile phone
network.
Switching the car phone or data module on
Applies to: vehicles with car phone/data module
See > page 150.
Instrument cluster
Telephone
Applies to: vehicles with multifunction steering wheel and
telephone
In the instrument cluster display, you can control
the MMI functions with the multifunction steer-
Troubleshooting
Applies to: vehicles with telephone
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
ing wheel. Operating > page 12 and > page 26,
Additional function buttons.
Requirement: the Telephone tab must be select-
ed in the instrument cluster.
> Press the [=] button.
Possible options:
— Call list: Requirement: the call list must con-
tain a phone number.
— Favorites: Requirement: favorites must be stor-
ed inthe MMI.
— Switch telephones: Requirement: two mobile
devices must be connected to the MMI.
— Back to call: Requirement: there must be a call
in progress.
(i) Tips
—The call list and favorites can only be edited
through the MMI.
— Depending on the selected function, it may
be necessary to use the MMI.

Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a cell phone have been
met > page 140, or
make sure you did not accidentally decline the PIN for establishing
a connection on your cell phone. If necessary, repeat the pairing
process > page 140.

Certain telephone functions are
grayed out or unavailable.

The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using. You can obtain more in-
formation from your mobile device service provider, in your mobile
device user guide, or online at www.audiusa.com/bluetooth.

152