2019 AUDI E-TRON Charging malfunction

4KE012721BB
High-voltage system

Control unit: status and malfunction indicators




Indicator lights Meaning Solution
() Lights up green |The charger is ready to charge, | Starting the charging process
o OQ Off but is not charging. => page 108.
O & Off
o 0 Off
=) Off
CJ Flashing green _| The vehicle is being charged
o Q Off with the ground conductor
oO B of monitor activated.
o 0 Off
a) Off
() Flashing green _| The power cable has overheat- | After the cable cools down, the malfunc-
© © Lights up yellow | ed. Possible cause of the mal- | tion will be automatically cleared. Until it
Oo & off function: a multi-phase socket | cools down, charging performance will be
Oo 0 Off is being used in single-phase | reduced. If the malfunction continues,
mode. The charging perform- | have the power supply/household con-
“4 Off ance will be reduced. nection checked by a qualified electrician.
() Flashing green | The control unit has overheat- | After the control unit cools down, the
o O Off ed. The charging performance | malfunction will be automatically
oO B of will be reduced. cleared. Until it cools down, charging per-
© 0 Lights up yellow formance will be reduced. If the malfunc-
tion continues, have the control unit
“a Off checked by an authorized Audi dealer or
authorized Audi Service Facility.
() Lights up red The power cable has overheat- | After the cable cools down, the malfunc-
© © Lights up yellow |ed. The charging process has __| tion will be automatically cleared and the
oO B of been interrupted. charging process will resume. If the mal-
function continues, have the control unit
o 0 off checked by an authorized Audi dealer or
“a Off authorized Audi Service Facility, or have
the power supply/household connection
checked by a qualified electrician.
C2 Lights up red The control unit has overheat- | After the control unit cools down, the
Oo O Off ed. The charging process has__| malfunction will be automatically cleared
oO B off been interrupted. and the charging process will resume. If
iG Ligteewp yelbaw the malfunction continues, have the con-
trol unit checked by an authorized Audi
1 Off

dealer or authorized Audi Service Facility.

115

High-voltage system


Indicator lights Meaning Solution





ia Lights up red The charging infrastructure of | After the power supply/household con-
© © Flashing yellow |the power supply/household | nection stabilizes, the malfunction will be
Oo B of connection is restricted. Possi- | automatically cleared and the charging
o 8 of ble cause of the malfunction: | process will resume. If the malfunction
low voltage or poor power fre- | continues, have the power supply/house-
“4 Off quency. The charging process | hold connection checked by a qualified
has been interrupted. electrician.
4 Lights up red There is a malfunction inthe | After the vehicle charging system stabiliz-
o O Off vehicle charging system. The | es, the malfunction will be automatically
© B® Flashing yellow charging process has been in- | cleared and the charging process will re-
oO 6 Off terrupted. sume. If the malfunction continues, have
the vehicle checked by an authorized Audi
“A Off dealer or authorized Audi Service Facility.
C2 Lights up red The power cable or vehicle ca- | Have the power or vehicle cable replaced
o OQ Off ble is faulty. Possible cause of | by an authorized Audi dealer or author-
oO B otf the malfunction: the coding _| ized Audi Service Facility.
© 0 Flashing yellow resistance of the power or ve-
hicle cable is not compatible.
a) Off The charging process has been
interrupted.
€) Lights up red There is a malfunction in the | End the charging process at the vehicle
o OQ Off vehicle charging system. The | and remove the vehicle cable from the ve-
© B Lights up red charging process has been in- | hicle charging port. Disconnect the charg-
Oo 0 Off terrupted. er from the power supply and reconnect it
after 60 seconds. Restart the charging
“a Off process > page 108. If the malfunction
continues, have the vehicle checked by an
authorized Audi dealer or authorized Audi
Service Facility.
() Lights up red There is an overvoltage inthe | Disconnect the charger from the power
©
© Flashing red charging infrastructure of the | supply and reconnect it after 60 seconds.
Oo B of power supply/household con- | If the malfunction continues, have the
Oo 0 Off nection. The charging process | power supply/household connection
has been interrupted. checked by a qualified electrician.
=| Off
Ca Lights up red The control unit has atechni- | Disconnect the charger from the power
Oo QO Off cal malfunction. The charging | supply and reconnect it after 60 seconds.
0 & of process has been interrupted. | If the malfunction continues, have the
* 0 vightsupred control unit checked by an authorized Au-
25 see di dealer or authorized Audi Service Facili-

ty.

116

4KE012721BB
High-voltage system


Indicator lights Meaning Solution



() Lights up red The control unit has atechni- | Disconnect the charger from the power
o Q Off cal malfunction (self-test supply and reconnect it after 60 seconds.
oO B of failed). The charging process _ | If the malfunction continues, have the
© 0) Flashing red has been interrupted. control unit checked by an authorized Au-
di dealer or authorized Audi Service Facili-
a Off ty.
C) Lights up red The charging infrastructure of | Have the control unit checked by an au-
@ © Lights up red the power supply/household | thorized Audi dealer or authorized Audi
© ®& Lights up red connection is insufficient: the | Service Facility, and have the power sup-
ground conductor is interrupt- | ply/household connection checked by a
Oo 0 Off ed or not present. The ground | qualified electrician.
“al Off conductor monitor has inter-
rupted the charging process.
() Lights up red The indicator light in the reset | Have the control unit replaced by an au-
@ © Lights up red button on the control unit is | thorized Audi dealer or authorized Audi
© B Lights up red faulty. The charging process _| Service Facility.
. has been interrupted.
e@ J Lights up red
1 Off
() Lights up red The control unit has detected | Press and hold the *— button for at least
© © Lights up red residual current. The charging |two seconds. If the malfunction contin-
© & Lights up red process has been interrupted. | ues, have the control unit checked by an
© 0 Lights up red authorized Audi dealer or authorized Audi
Service Facility, and have the power sup-
“a Flashing red ply/household connection checked by a
qualified electrician.
c) Lights up red The charging infrastructure is | Disconnect the charger from the power
©
Q Flashing red wired incorrectly. The charging | supply. Have the power supply/household
© & Flashing red process has been interrupted. | connection checked by a qualified electri-
© ( Flashing red Sil
“a Off
() Lights up red The control unit has atechni- | Disconnect the charger from the power
@ © Lights up red cal malfunction. Possible supply and reconnect it after 60 seconds.
© B Lights up red cause of the malfunction: If the malfunction continues, have the
MD Lightsup red software error or the load re-__| control unit checked by an authorized Au-
lay has been switched incor- | di dealer or authorized Audi Service Facili-
| Lights up red rectly. The charging process __| ty, and have the power supply/household
has been interrupted. connection checked by a qualified electri-
cian.
() Flashing red The control unit has a serious | Have the control unit replaced by an au-
Oo QO Off malfunction. The charging thorized Audi dealer or authorized Audi
oO B of process has been interrupted. | Service Facility.
e (Lights up red
+ Off

117

Telephone

— Audi phone box with holder: open the Audi
phone box holder @). Position the mobile de-
vice so that the back of it is facing the @ symbol
@ between the Audi phone box and the holder.
Depending on the vehicle equipment, you may
then be able to use the following functions:
— Connect to the exterior vehicle antenna?)
— Wirelessly* charge the mobile device. Require-
ment: the ignition must be switched on. The
charging function must be switched on in the
MMI. You must have a Qi-capable2) mobile de-
vice.
You can also charge a mobile device using the
USB adapter: connect your mobile device to the
Audi music interface using a USB adapter cable
@ > page 220. You can charge your mobile de-
vice using specific USB adapters > page 220.
Reminder signal
When the device reminder signal is switched on,
you will be notified that your mobile device is still
in the Audi phone box when you leave the vehicle.
Requirement:
—A Qi-capable?) mobile device must be in the Au-
di phone box, or
— Your mobile device must be connected to the
Audi music interface by a USB adapter, and the
Audi smartphone interface must be active, or
— Your iPhone® must be connected to the MMI
via Bluetooth® > page 170 and must be charg-
ing through the Audi music interface using a
USB adapter.
Applies to: MMI: Select on the home screen: SET-
TINGS > General > Mobile device reminder sig-
nal.
The following settings are available:
— Signal tone
— Spoken cue”: this setting is switched on at the
factory.
— Off

Not available in every market. These are additional car
phone functions only in conjunction with Audi connect In-
fotainment*.
2) The Qi standard makes it possible to charge your mobile
device wirelessly.
172
— Show pop-ups*: when this function is switched
on, the charge status of your mobile device is
displayed. You will also be reminded not to for-
get your mobile device when leaving the vehi-
cle.
— Wireless charging*: when this function is
switched on, you can charge your Qi-capable
mobile device wirelessly in the Audi phone box.

ZA WARNING
— Loose objects can be thrown around the ve-
hicle interior during sudden driving or brak-
ing maneuvers, which increases the risk of
an accident. Store objects securely while
driving.
— The mobile device may become hot during
wireless charging. Pay attention to the tem-
perature of your mobile device and be care-
ful when removing it from the Audi phone
box.
— An alternating magnetic field is used for
wireless charging. Maintain a minimum dis-
tance of approximately 2.4 in (6 cm) to the
Audi phone box charging plate. The thresh-
olds for prolonged exposure at this distance
comply with ICNIRP1998. Therefore, inter-
actions such as irritation of sensory organs,
malfunctions of active implants (such as
pacemakers, infusion pumps, or neurosti-
mulators) or effects on passive implants
(such as prosthetic limbs) is highly unlikely.
If you have an implant, consult a medical
specialist if you have any questions. You can
also switch the function for wireless charg-
ing in the front* Audi phone box on and off
separately. You can continue to charge your
mobile device using a cable connection.

4KE012721BB
Telephone

@) Note
Applicable to U.S.A.
Operation of the Audi phone box is subject to
the following requirements of the Federal
Communications Commission:
— This is a CONSUMER device.
— BEFORE USE, you MUST REGISTER THIS DE-
VICE with your wireless provider and have
your provider’s consent. Most wireless pro-
viders consent to the use of signal boosters.
Some providers may not consent to the use
of this device on their network. If you are
unsure, contact your service provider.
— You MUST operate this device with approved
antennas and cables as specified by the
manufacturer. Antennas MUST be installed
at least 20 cm (8 inches) from any person.
— You MUST cease operating this device im-
mediately if requested by the FCC or a li-
censed wireless service provider.
— WARNING: E911 location information may
not be provided or may be inaccurate for
calls served by using this device.
@) Note
Applicable to Canada
In Canada, operation of a Zone Enhancer,
such as an Audi Phone Box, is subject to the
following requirements of the Innovation,
Science and Economic Development Canada
(ISED):
— This is a CONSUMER device.
— BEFORE USE, you MUST meet all require-
ments set out in CPC-2-1-05.
— You MUST operate this device with approved
antennas and cables as specified by the
manufacturer. Antennas MUST NOT be in-
stalled within 20 cm of any person.
— You MUST cease operating this device im-
mediately if requested by ISED or a licensed
wireless service provider.
— WARNING: £911 location information may
not be provided or may be inaccurate for
calls served by using this device.
@) Tips
— The Audi phone box is not available in all
countries. For additional information, con-
tact an authorized Audi dealership.
— Only one mobile device at a time can be
charged wirelessly in the Audi phone box.
— Strong transmission quality cannot be guar-
anteed if more than one mobile device is in
the box.
— To reduce the risk of malfunctions, make
sure the mobile device is positioned correct-
ly in the Audi phone box.
— Make sure there are no objects between the
Audi phone box and the mobile device.
— Placing the mobile device in a bag or protec-
tive sleeve inside the Audi phone box can in-
terfere with the connection to the exterior
antenna.
— Metallic objects in the Audi phone box block
the wireless charging of your mobile device
and calls made using the exterior antenna.
—The maximum charging output is 5 watts.
— The charging time and temperature will vary
depending on the mobile device being used.
— You can purchase a USB adapter from an au-
thorized Audi dealer or authorized Audi
Service Facility, or at specialty stores.
— Audi recommends using Audi Genuine Ac-
cessories. Audi has verified their reliability,
safety, and suitability.
Using the telephone
Accessing the telephone functions
Applies to: vehicles with telephone
e
min

Fig. 135 MMI: selection menu
Requirement: a mobile device must be connected
to the MMI 5 page 170.
173
>

4KE012721BB
Index

A
A/C cooling mode............. ee eee eee ee 82
Accelerator pedal.............--00000005 89
also refer to Accelerator pedal........... 89
ACCeSSOFICS . 6... eee 288
Active lane assist
refer to Lane departure warning......... 147
refer to Lane guidance................ 147
Adaptive cruise assist..............-000. 139
Cleaning the sensors...........00 ee eee 264
Predictive control.................... 137
Adaptive cruise control
refer to Adaptive cruise assist........... 139
Adaptive darnipers « wax ss eae 2» seme s oe 99
Adjusting the air distribution............. 82
Adjusting the brightness................. 48
Adjusting the sound..............-...0- 231
Adjusting the temperature............... 82
Adjusting the vents ...........0 cece eens 84
Adjusting the volume..............000005 26
Adjusting the volume (announcements) .... 231
Adjusting the welcome sound............ 231
Airbag SySteM « » ene s ews 4 5 Hemme tee Eee 64
Air quality display...............022-.08. 84
Air suspension...........0..0 000. ee eee 99
Airtransport........... 0.0.00 .00200 eee 104
Alarm system
refer to Anti-theft alarm system.......... 32
Alignment pin (changing the wheel)....... 269
All-weather lights.................00000. 44
ALSeaSOMtineSien. is 5: suse 6 samme «0 imevsnee ow we 258
All wheel drive
refer to quattro... . 2... cece eee eee 101
AMI
refer to Audi music interface........... 220
Android Auto
refer to Audi smartphone interface...... 229
Anti-freeze
Windshield washer system............. 241
Anti-lock braking system.............05. 101
Anti-Slip Regulation.................05. 102
Anti-theft alarm system ..........--..00-- 32
Anti-theft wheel bolts.................. 272
Apple CarPlay
refer to Audi smartphone interface...... 229
Aspect ratio (video) ..............0. 223,225
ASR
refer to Anti-Slip Regulation............ 101
Audi adaptive light..................000. 44
Audi connect
refer to connect............ee008 184,185
Audi drive select. .... 0.0... eee e eee eee eee 98
Audi e-tron compact charging system..... 114
Adjusting the charging power level...... 114
Changing or attaching the power cable... 118
SOGUIING*s « & cvsiane wo cranes = wiersie © eireten @ © on 119
Status and malfunction indicators....... 115
Audi music interface...............2.-- 220
AUTOM ESiscns x 5: scaniae 0 0 scones 0 atasene 0 a asouane 221
Audi phone BOX. weiss & scinie ev eerie ve emcene 171
Audi PreISONS@iics 4 + svnns ae maces os oes o 8 150
Messages ...... 00.0.0. cece eee eee eee 153
Audi side assist
refer to Side assist. ........0.. 0000000 154
Audi smartphone interface.............. 229
Legalinformation..........0...eebeee 233
Audi virtual cockpit
refer to Instrument cluster.............. 11
AUTO
Automatic headlights .................. 44
Climate control system..............0-. 82
Auto Lock (central locking) ............... 29
Automatic climate control
refer to Climate control system.......... 81
Automatic luggage compartment lid.... 36,37
Automatic wipe/wash system............. 50
Auxiliary climate control................. 84
AVErAGe CONSUMPTION 4 6 weieure o weceie ae waco 14
Average’Speed ic. i civ 6 x essen so cranes 6 w sre 14
B
BaqehOOKsts « scan Battery
Charge level display.............0005 ee 11
Charging (12 Volt vehicle battery)....... 241
High-voltage batteryiews « ass ss gouy s x as 104
Vehicle battery (12 Volt)............... 240
Winter operation (12 Volt vehicle battery) . 240
Battery (vehicle)
refer to High-voltage battery........... 104
293