2019 AUDI E-TRON Charging malfunction

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Cup Holders: « sesccces < ence wo esenene 75
— Audi phone box ............... 171
— Starting the motor when there is
@ MMALRUNCHION: ¢ « sais 9 v nara x 2 ae 87
Socket ........00002 cece ee eee 75
@ Electromechanical parking brake
button ....... 0... 0c eee 93
@0 Selector lever ................. 88
@) [START STOP] button ............ 86
@) Steering wheel adjustment ...... 59
@3) Lever for:
— Cruise control system ......... 134
— Adaptive cruise assist .......... 139
@ Data link connector for On Board
Diagnostic System (OBD) ........ 283
@3) Hood release ................-. 236
@8 Memory function buttons ........ 63
@) Buttons for:
—Lights ...............2..000. 44
—All-weather lights ............ 44
— Rear fog lights ............... 44
Luggage compartment lid button . 35
@9) Exterior mirror adjustment ...... 48
G9 Buttons for:
— Power windows .............. 39
— Child safety lock .............. 39
@ Tips
Some the equipment listed here is only instal-
led in certain models or is available as an op-
tion.
Indicator lights overview
The indicator lights in the instrument cluster
blink or turn on. They indicate functions or mal-
functions.
With some indicator lights, messages may ap-
pear and warning signals may sound. The indica-
tor lights and messages may be covered by other
displays. To show them again, select the second
tab for messages with the multifunction steering
wheel © page 12.

Some indicator lights in the display can display in
several colors.
A\ Central indicator light
If the wA or indicator light turns on, check
the message in the instrument cluster.
Some indicator lights turn on briefly as a function
check when you switch the ignition on. These sys-
tems are marked with a V in the following tables.
If one of these indicator lights does not turn on,
there is a malfunction in that system.
The following indicator lights may be available,
depending on the vehicle equipment:

Red indicator lights
Central indicator light ¥
=> page 7
Electromechanical parking brake
=> page 93
Electromechanical parking brake
=> page 93
Brake system ¥
=> page 93, > page 95,
=> page 239
Brake system 4
=> page 93,>page 95,
=> page 239
Cooling system
=> page 237
Electrical system
=> page 239
Drive system
=> page 92,
Electrical system
=> page 239,
Charging system
=>page 112
Safety belt
=> page 62
Steering ¥
=> page 100

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Warm and cold

The auxiliary climate control will run for a maxi-
mum of 30 minutes after the immediate start.
Timer programming
You can set up to two timers for the departure
time. Each one of the timers can be activated.
> Select one timer.
> Set the date and select Next.
>» Set the time (departure time) and select OK.
> Activate the timer with CD.
By setting the departure time, you determine
when your vehicle should reach the desired tem-
perature. The departure time can be a maximum
of six days in the future. The auxiliary climate
control will continue to run approximately ten
minutes after the departure time is reached.
After switching off the ignition
Information about the active timer(s) will appear
on the upper display after switching off the igni-
tion. You can start the set climate control set-
tings immediately with the § button, or go to the
auxiliary climate control menu with the > button.
@ Tips
— Make sure the time and date match in the
system settings so that the timer can func-
tion correctly > page 231.
— The auxiliary climate control can also be
switched on and off immediately when a
timer is set.
— The auxiliary climate control can continue to
run after the departure time is reached.
— You can operate the climate control in the
vehicle interior using the charging timer
while the high-voltage battery is charging.
The climate control output depends on the
power socket capacity.
Additional settings
> Applies to: MMI: Select on the home screen:
VEHICLE > Air conditioning > Auxiliary air con-
ditioning > ©.
Start air conditioning after unlocking*
If this function is activated, the climate control
will continue to run for five minutes after the ve-
hicle has been unlocked.
Comfort auxiliary air conditioning*
Applies to: vehicles with comfort auxiliary climate control
You can set if the steering wheel heating* and
seat heating or seat ventilation should also be
automatically activated with auxiliary climate
control. You can select the respective zones.
Automatic glass surface defogging*
Applies to: vehicles with comfort auxiliary climate control
You can set if the rear window and mirrors should
also be heated during auxiliary climate control.
2 There is a malfunction in the auxiliary air
conditioning.
If this message appears, there is a system mal-
function. Drive immediately to an authorized Au-
di dealer or authorized Audi Service Facility to
have the malfunction repaired.
8s

Driving

Messages
i Transmission: malfunction! Safely stop vehi-
cle
Do not continue driving. Stop the vehicle as soon
as possible in a safe location and secure it so it
does not roll. See an authorized Audi dealer or
authorized Audi Service Facility for assistance.
fs} Selector lever: malfunction! Gear change on-
ly possible if using both shift paddles.
There is a system malfunction in the selector lev-
er. You can continue driving with restricted func-
tion. The selector lever is not working. Gears can
only be selected by tapping both shift paddles at
the same time when the vehicle is stationary. The
“P” gear is automatically engaged when you
switch off the drive system. Drive to an author-
ized Audi dealer or authorized Audi Service Facili-
ty immediately to have the malfunction correct-
ed.
fs P button: malfunction! Auto P when engine
off. Please contact Service
There is a malfunction in the "P" button on the
selector lever. The “P” gear is automatically en-
gaged when you switch off the drive system.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
fs} Danger of rolling away! P not possible.
Please apply parking brake
The parking lock can no longer be engaged. Drive
to an authorized Audi dealer or authorized Audi
Service Facility immediately to have the malfunc-
tion corrected.
Drive system
The vehicle is able to recover energy by using “re-
cuperation”. The electric drive system operates
like a generator and converts a large portion of
kinetic energy into electrical energy that is stored
in the high-voltage battery. The vehicle is braked
during recuperation, which is similar to the en-
gine braking effect on a vehicle with a combus-
90
tion engine. This will happen automatically when
you press the brake pedal while driving in “D”
gear, or when you remove your foot from the ac-
celerator pedal.
When you press the brake pedal, recuperation is
used to brake the vehicle. The brakes will only be
activated if necessary. When driving normally,
this makes it possible to brake using only recu-
peration just before coming to stop and to lose
little energy and range from braking.
Setting options
You can set how strongly the vehicle should be
braked by recuperation while coasting.
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Efficiency
assist > Recuperation.
Automatic: the recuperation braking effect is ad-
justed proactively* to the route or vehicles driv-
ing ahead, for example. You can temporarily ad-
just the braking effect by selecting a recuperation
level with the shift paddles.
Manual: the recuperation braking effect is con-
trolled manually. You can select a recuperation
level using the shift paddles.
Settings
using the shift paddles:
» Select © for a stronger braking effect.
> Select () for a weaker braking effect.

ZA WARNING
In certain situations, the recuperation may
brake proactively. However, the recuperation
braking effect is limited. Always be ready to
brake to reduce the risk of an accident.

G) Tips
If the ESC is limited or switched off, automat-
ic recuperation is not available and will not
brake.

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High-voltage system

—If the battery has been charged to the desired
level, the charging unit cover will automatically
relock. Otherwise, the cover must be manually
locked. To do this, press the center of the but-
ton @,.
— Disconnect the charging cable from the power
supply if necessary or return it securely to the
charging station.
— Install the protective caps on the charging ca-
ble again.
— If you are transporting the charging cable in
the vehicle, store it securely > page 113.
If the charging connector cannot be removed,
you must unlock it manually > page 111.


ing, drive immediately to an authorized Audi
dealer or authorized Audi Service Facility
and have the malfunction corrected to re-
duce the risk of injury.


ZA WARNING
— When closing the cover on the charging
unit, make sure the area where the cover is
closing is clear to reduce the risk of injury.
— Do not disconnect the charging cable from
the socket or the vehicle charging port while
the vehicle is charging. End the charging
process before removing the charging cable
from the socket in order to reduce the risk of
damaging the connector contacts from
sparks.
— Never drive with the charging unit open. If
the cover on the charging unit is open, it
could hit other road users and potentially
cause injury.
— If a charging unit is damaged, the vehicle
must not be charged at the damaged charg-
ing port or at the charging port on the other
side* to reduce the risk of injury.
— If the charging unit is damaged or the
charging unit cover cannot close or is miss-

@) Note
— If you drive with an open charging unit, both
the cover and the electronics installed be-
hind it could be damaged. Check before ev-
ery drive after charging if the cover is
locked.
— Applies to: vehicles with charging ports on
the driver and front passenger’s side: Never
attempt to charge the vehicle using both
charging ports at the same time, because
this could damage the charging infrastruc-
ture.
(i) Tips
— Applies to: MMI: in addition to other set-
tings, you can also select if the charging
connector should be released automatically
after the immediate charging process is
complete. To do this, select on the home
screen: VEHICLE > Charging & Efficiency >
Charging > <3 > DC connector: unlock after
charging ends.
— The parking brake may make noises when
connecting the charging connector.
— Remove ice and snow in the charging unit
using a hand brush and solvent-free deicing
spray.
— The vehicle radio and TV systems may have
limited reception when charging the vehicle.
Charging display
The charging display is an LED light on the charg-
ing unit and shows the charging status. A label
on the charging unit @) > page 108, fig. 90 in-
forms you about the various displays. The key for
the LED light is explained in the following table.

LED on the charging unit Meaning

Vehicle charging system is in sleep mode. A timer may be active,
Off but charging has not started yet.


Charging process is interrupted. >

109

High-voltage system


LED on the charging unit Meaning

White Pulsing
Connection between the power source and the vehicle is being
established.

Green
Pulsing The high-voltage battery is charging.

Flashing A timer is active, but charging has not started yet.

On High-voltage battery charging process is completed.

Yellow
On
No power supply was recognized even though the charging cable
is plugged in. Have the power supply or power supply system in-
spected. When using the Audi charging system, check the status
displays on the unit > table on page 115. See an authorized Au-
di dealer or authorized Audi Service Facility for assistance if nec-
essary.

Flashing
The vehicle is not secured from rolling away. Check if “P” is en-
gaged and the parking brake is set. If the LED continues to
flash, see an authorized Audi dealer or authorized Audi Service
Facility for assistance.

Red

On
The charging connector may not be able to lock correctly in the
vehicle charging port. Check if the charging connector is insert-
ed correctly. Remove the charging connector and plug it in the
charging port again, or use a different charging station. If the
LED stays turned on, there is a malfunction either in the vehicle
charging system or at the power source. See an authorized Audi
dealer or authorized Audi Service Facility for assistance if neces-
sary.

Both charging unit covers are open. Try to close one of the cov-
ers by hand. If the LED stays turned on, the high-voltage battery
may not be charging. See an authorized Audi dealer or author-
ized Audi Service Facility for assistance.


The outside temperature is too low or too high.

@ Tips
The operation status indicated by the LED on
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Charging.
>» When the timer is displayed, swipe your finger
the charging unit are is displayed in the in-
strument cluster gy.
Setting the charging target
You can set the charging target, meaning you can
set the maximum charge level to which the high-
voltage battery should be charged. The charging
target can be set between 50% and 100%. For
daily usage, Audi recommends setting the charg-
ing target at 80%. This can extend the service life
of the high-voltage battery. Before long trips, Au-
di recommends setting the charging target at
100% for the highest possible range.
110
on the display toward the right.
> Press on the right section of the battery charge
level display.
> Set the desired charging target.
G) Tips
If you set the charging target lower than the
current battery charge level while charging,
then the charging process will be canceled. If
you set the charging target above the current
battery charge level again, then the charging
process will resume. This does not apply if you
are charging at a charging station, where you
have authenticated yourself manually. If this >

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High-voltage system

is the case, authenticate yourself again at the
charging station.
Sytem nas
By setting a timer, you determine when your vehi-
cle should reach the desired charging target.
When the timer is activated, it will be run regu-
larly at the set time. In addition to the charging
target, you can also specify if your vehicle should
be heated or cooled to the temperature set in the
climate control system. You can turn on multiple
timers at the same time. The active timer is indi-
cated by the respective number in © in the upper
section of the display.
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Charging.
> When the charging target is displayed, swipe
your finger on the display toward the left.
Multiple timers are displayed that you can set
separately.
> To set a timer, select > in the line for the de-
sired timer.
> Select one ore more days of the week and select
Next.
> Set the desired departure time and select OK.
> To also activate the climate control with a tim-
er, select F.
> To turn ona timer, select CD.
> To activate the timer that is turned on, select
©. A colored bar will turn on in the button.
If the set departure time for the timer is too
soon, the desired charging target may not be
reached.
G) Tips
It is not possible to charge using the timer at
some charging stations.
Advanced charging settings
With the advanced charging settings, you can de-
fine
addresses at which certain charging settings
should apply (for example, charging target, mini-
mum charge). If your vehicle is in the vicinity of
the address, the charging settings will be auto-
matically applied.
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Charging >
<2} > Advanced charging settings.
> To define new settings for a certain address, se-
lect +. Follow the instructions in the display.
> To edit existing settings for a certain address,
press the respective button.
> To delete existing settings for a certain ad-
dress, select Z.
Emergency release
You can release the charging unit cover or the
charging connector manually.



Fig. 91 Motor compartment: emergency release
Charging unit cover emergency release
> Open the hood > page 236.
> Open the cover in the motor compartment on
the side of the applicable charging port.
> Loosen the red loop (@ from the retainer and
then pull on the loop carefully >@.
> If necessary, open the charging unit cover by
hand.
Manually releasing the charging connector
If you are not able to pull the charging connector
out of the vehicle charging port, there may bea
malfunction. You must use the emergency re-
lease to release the vehicle charging connector.
Requirement: the “P” gear must be selected, the
vehicle must be unlocked, and the charging proc-
ess must be complete or must have been can-
celed.
> End the charging process > page 108, Cancel-
ing or completing charging.
> Open the hood & page 236.
111

High-voltage system

> Open the cover in the motor compartment on
the side of the applicable charging port.
> Loosen the yellow loop (2) from the retainer
and then pull on the loop carefully >@).
> Remove the charging connector.
> Drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to have
the malfunction corrected.
If the charging connector still cannot be removed
after using the emergency release, see an author-
ized Audi dealer or authorized Audi Service Facili-
ty for assistance.
After releasing manually, secure the loop(s) on
the retainer and close the cover in the motor
compartment.
() Note
Only pull on the loop until you feel resistance.
You
will not hear it release. If you continue to
pull, you could damage the emergency re-
lease mechanism.
Messages
If the or =] indicator light turns on, then the
range is low or very low. Charge the high-voltage
battery.
Esq Warning! Please check the charging unit
cover. See owner's manual
This message appears if the charging unit cover is
opened while driving. Stop the vehicle as soon as.
possible and try to close the cover using the but-
ton @ © page 108, fig. 89 or by hand. If the cov-
er cannot close and/or the message continues to
appear, drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately and
have the malfunction corrected > A\ in Charging
on page 109; >@ in Charging on page 109.
B AC charging system: malfunction! Please
contact Service
B DC charging system: malfunction! Please
contact Service
This message appears if there is a malfunction in
the charging system. Drive to an authorized Audi
112
dealer or authorized Audi Service Facility immedi-
ately.
Incompatible charging system. Please check
charging system
This message appears when the charging system
is incompatible. Only charge using the Audi
charging system that is designed for your vehicle.
EB charging system: malfunction
This message appears if there is a malfunction in
the vehicle charging infrastructure or the charg-
ing station. Use a different charging station. If
this message does not turn off, contact an au-
thorized Audi dealer or authorized Audi Service
Facility.
Charging equipment
Introduction
Depending on the vehicle equipment, the Audi e-
tron compact charging system may be available.
Using the charging equipment
Pay attention to the following information for
safe handling of the charging equipment:
— Secure the charging equipment against any
strain, such as being run over, falling, pulling,
bending, and crushing.
— Do not submerge the charging equipment in
water and do not cover it with snow or ice.
— Only pull at the plugs when removing the
charging cable from the vehicle and from the
power supply.
— Put the cap on after using the charging cable.
— Only operate the Audi charging system ina
power supply system with a frequency of
50 Hz/60 Hz.
— Only operate or store the Audi charging system
at a humidity level between 5% and 95% (no
condensation).
— The Audi charging system is protected against
dust and splashing water (IP55 (USA: Enclosure
3).
Depending on the country, different warnings
may be on the charging equipment.

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High-voltage system


Symbol Meaning Meaning

Operate or store the Audi charging
system at temperatures between
-22 °F (-30 °C) and +122 °F
(+50 °C).

Operate or store the Audi charging
system at a maximum elevation of


4000m_
13,000 ft (4,000 m) above sea lev-
el.
The Audi charging system is equip-
ped with a ground conductor that is
not connected.


©
The Audi charging system is equip-
ped with a connected ground con-
ductor.


&
Do not operate the Audi charging
system in power networks that are
not grounded (for example, IT net-
works). Only operate the Audi
charging system in grounded power
networks.


Surfaces can become very hot when
in direct sunlight.


Incorrect use increases the risk of
electric shock.


Pay attention to the applicable own-
er's manual, particularly the safety
precautions.

Pay attention to all applicable dis-
posal regulations when disposing.

Do not use any extensions cords or
cable reels.

Do not use any travel adapters.
y Do not use any charging cables with
oo, damage to the electronics or the
connecting wires.

Operate the Audi charging system
in single-phase power supplies.

Grounding instructions
Audi charging systems must be grounded. If it
should malfunction or break down, grounding
provides a path of least resistance for electric
current to reduce the risk of electric shock. Audi
charging systems are equipped with a cord hav-
ing an equipment grounding conductor and a
grounding plug. The plug must be plugged into
an appropriate outlet that is properly installed
and grounded in accordance with all local codes
and ordinances.

Z\ WARNING
Improper connection of the equipment-
grounding conductor is able to result in a risk
of electric shock. Check with a qualified elec-
trician or serviceman if you are in doubt as to
whether the product is properly grounded. Do
not modify the plug provided with the product
- if it will not fit the outlet, have a proper out-
let installed by a qualified electrician.
Always store the charging equipment securely
before transporting.

> Open the hood > page 236.
> Open the front storage compartment
=> page 76.
>» Stow the charging equipment in the front stor-
age compartment.
> Close the front storage compartment and the
hood.


Do not use any power strips.

Z\ WARNING
If the charging equipment is not secured or
positioned correctly, it can slide out of place
and endanger vehicle occupants when brak-
ing, when changing directions, or in a colli-
sion. >

113