Page 425 of 596

4256-3. Do-it-yourself maintenance
6
Maintenance and care
Make sure that the 12-volt battery terminals are not corroded and that
there are no loose connections, cracks, or loose clamps.
Terminals
Hold-down clamp
■ Before recharging
When recharging, the 12-volt battery produces hydrogen gas which is flam-
mable and explosive. Therefore, observe the following precautions before
recharging:
●If recharging with the 12-volt battery installed on the vehicle, be sure to dis-
connect the ground cable.
● Make sure the power switch on the charger is off when connecting and dis-
connecting the charger cables to the 12-volt battery.
■ After recharging/reconnect ing the 12-volt battery
● Unlocking the doors using the smart key system may not be possible imme-
diately after reconnecting the 12-volt battery. If this happens, use the wire-
less remote control or the mechanical key to lock/unlock the doors.
● Start the hybrid system with the power switch in ACCESSORY mode. The
hybrid system may not start with the power switch turned off. However, the
hybrid system will operate normally from the second attempt.
● The power switch mode is recorded by the vehicle. If the 12-volt battery is
reconnected, the vehicle will return the power switch mode to the status it
was in before the 12-volt battery was disconnected. Make sure to turn off
the power before disconnecting the 12-volt battery. Take extra care when
connecting the 12-volt battery if the power switch mode prior to discharge is
unknown.
If the system will not start even after multiple attempts, contact your Toyota
dealer.
Exterior
1
2
Page 455 of 596
4556-3. Do-it-yourself maintenance
6
Maintenance and care
●Flathead screwdriver
● Small flathead screwdriver
● Lithium battery CR2032
Release the lock and remove
the mechanical key.
Remove the key cover.
To prevent damage to the key,
cover the tip of the flathead screw-
driver with a rag.
Remove the depleted battery
using a small flathead screw-
driver.
When removing the cover, the
electronic key module may stick to
the cover and the battery may not
be visible. In this case, remove the
electronic key module in order to
remove the battery.
Insert a new battery with the “+” terminal facing up.
Electronic key battery
Replace the battery with a new one if it is depleted.
You will need the following items:
Replacing the battery
1
2
3
Page 456 of 596

4566-3. Do-it-yourself maintenance
When installing the key cover and mechanical key, install by con-
ducting and with the directions reversed.
Operate the or switch and check that the doors can
be locked/unlocked.
■ When replacing the key battery
Be careful not to lose the battery or any other small parts.
■ Use a CR2032 lithium battery
●Batteries can be purchased at your Toyota dealer, local electrical appliance
shops or camera stores.
● Replace only with the same or equivalent type recommended by the manu-
facturer.
● Dispose of used batteries according to local laws.
■ If the key battery is depleted
The following symptoms may occur:
●The smart key system and wireless remote control will not function properly.
● The operational range will be reduced.
WARNING
■Removed battery and other parts
These parts are small and if swallowed by a child, they can cause choking.
Keep away from children. Failure to do so could result in death or serious
injury.
NOTICE
■For normal operation after replacing the battery
Observe the following precautions to prevent accidents:
● Always work with dry hands.
Moisture may cause the battery to rust.
● Do not touch or move any other component inside the remote control.
● Do not bend either of the battery terminals.
4
21
5
Page 473 of 596
473
7When trouble arises
7-1. Essential informationEmergency flashers .......... 474
If your vehicle has to be stopped in an
emergency ...................... 475
7-2. Steps to take in an emergency
If your vehicle needs to be towed ......................... 476
If you think something is wrong .......................... 479
If a warning light turns on or a warning buzzer
sounds ............................ 480
If a warning message is displayed......................... 490
If you have a flat tire.......... 496
If the hybrid system will not start ........................... 507
If the electronic key does not operate
properly ........................... 509
If the 12-volt battery is discharged ...................... 512
If your vehicle overheats ........................ 519
If the vehicle becomes stuck ............................... 523
Page 492 of 596

4927-2. Steps to take in an emergency
■Warning messages
The warning messages explained below may differ from the actual messages
according to operation conditions and vehicle specifications.
■ System warning lights
The master warning light does not come on or flash in the following cases.
Instead, a separate system warning light will come on along with a message
shown on the multi-information display.
●Malfunction in the ABS
The ABS warning light comes on. ( →P. 481)
● Malfunction in the brake system
The brake system warning light (yellow) comes on. ( →P. 480)
● Malfunction in the tire pressure warning system
The tire pressure warning light comes on. ( →P. 483)
● Remaining fuel level is low
The low fuel level warning light comes on. ( →P. 483)
■ If a message instructing to refer to the Owner’s Manual is displayed
● If the following messages are shown, there may be a malfunction.
Immediately stop the vehicle in a safe place and contact your Toyota dealer.
Continuing to drive the vehicle may be dangerous.
• “Low Braking Power Stop in a Safe Place See Owner’s Manual”
• “Oil Pressure Low Stop in a Safe Place See Owner’s Manual”
• “Charging System Malfunction Stop in a Safe Place See Owner’s Man-
ual”
● If the following message is shown, there may be a malfunction.
Immediately have the vehicle inspected by your Toyota dealer.
• “Hybrid System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunction”
• “Accelerator System Malfunction”
• “Smart Key System Malfunction See Owner’s Manual”
● If “Engine Coolant Temp High Stop in a Safe Place See Owner’s Manual” is
displayed, follow the instructions accordingly. ( →P. 519)
● If “Maintenance Required for Traction Battery Cooling Parts See Owner’s
Manual” is displayed, follow the instructions accordingly. ( →P. 493)
Page 494 of 596

4947-2. Steps to take in an emergency
■If “Auto Power Off to Conserve Battery” is displayed
This message is displayed when the power was cut off due to the automatic
power off function.
The next time the hybrid system is started, increase the engine speed sl\
ightly
and maintain it at that speed for approximately 5 minutes to recharge the 12-
volt battery.
■ If “A New Key has been Registered Contact Your Dealer for Details” is
displayed
This message will be displayed each time the driver’s door is opened when
the doors are unlocked from the outside for approximately one week after a
new electronic key has been registered.
If this message is displayed but you have not had a new electronic key regis-
tered, ask your Toyota dealer to check if an unknown electronic key (other
than those in your possession) has been registered.
■ When “Headlight System Malfunction Visit Your Dealer” is displayed
The following systems may be malfunctioning. Have the vehicle inspected by
your Toyota dealer immediately.
● The LED headlight system
● The automatic headlight leveling system (if equipped)
● Automatic High Beam
● AFS (Adaptive Front-lighting System) (if equipped)
■ “Front Camera Unavailable” or “Front Camera Vision Blocked Clean and
Demist Windshield” is displayed
The following systems may be suspended until the problem shown in the
message is resolved.
● PCS (Pre-Collision System)
● LDA (Lane Departure Alert with steering control)
● Dynamic radar cruise control with full-speed range
● Automatic High Beam
■ If “Maintenance Required Soon” is displayed
Indicates that all maintenance according to the driven distance on the mainte-
nance schedule
* should be performed soon.
Comes on approximately 4500 miles (7200 km) after the message has been
reset.
If necessary, perform maintenance. Please reset the message after the main-
tenance is performed. ( →P. 405)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual
Supplement” for the maintenance interval applicable to your vehicle.
Page 507 of 596

5077-2. Steps to take in an emergency
7
When trouble arises
One of the following may be the cause of the problem:
●The electronic key may not be functioning properly. ( →P. 510)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● There may be a malfunction in the immobilizer system.
( → P. 84)
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. (→ P. 508)
● AXVH70 model
* only: The temperature of the hybrid battery (traction
battery) may be extremely low (below approximately -22°F [-30°C]).
( → P. 79, 206)
*:The model code is indicated on the Certification Label. ( →P. 527)
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( →P. 512)
● The 12-volt battery terminal connections may be loose or corroded.
(→ P. 424)
If the hybrid system will not start
Reasons for the hybrid system not starting vary depending on
the situation. Check the follo wing and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( →P. 204)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
Page 509 of 596
5097-2. Steps to take in an emergency
7
When trouble arises
■Doors
Using the mechanical key (→P.
147) in order to perform the fol-
lowing operations (driver’s door
only):
Locks all doors
Closes the windows and the
moon roof
*1 (turn and
hold)
*2
Unlocks the door
Turning the key rearward unlocks the driver's door. Turning the key once
again unlocks the other doors.
Opens the windows and the moon roof*1 (turn and hold)*2
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate
properly
If communication between the electronic key and vehicle is
interrupted ( →P. 163) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
and trunk can be opened and the hybrid system can be started
by following the procedure below.
Locking and unlocking the doors, unlocking the trunk and key
linked functions
1
2
3
4