5117-2. Steps to take in an emergency
7
When trouble arises
■Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(→P. 455)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( →P. 205)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features: →P. 551)
● Check if battery-saving mode is set. If it is set, cancel the function.
(→P. 162)
WARNING
■ When using the mechanical key an d operating the power windows or
moon roof
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof. Also, do not allow children to operate
the mechanical key. It is possible for children and other passengers to get
caught in the power window or moon roof.
3
5127-2. Steps to take in an emergency
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Confirm that the electronic key
is being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. ( →P. 87)
Open the hood and remove the
fuse box cover.
Push the tabs in and lift the lid off.
Open the exclusive jump start-
ing terminal cover.
If the 12-volt bat tery is discharged
The following procedures may be used to start the hybrid sys-
tem if the vehicle’s 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
1
2
3
5157-2. Steps to take in an emergency
7
When trouble arises
■Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid system is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic.
■ When the 12-volt battery is removed or discharged
●Information stored in the ECU is cleared. When the 12-volt battery is
depleted, have the vehicle inspected at your Toyota dealer.
● Some systems may require initialization. ( →P. 559)
■ When removing the 12-volt battery terminals
When the 12-volt battery terminals are removed, the information stored in the
ECU is cleared. Before removing the 12-volt battery terminals, contact your
Toyota dealer.
■ Charging the 12-volt battery
The electricity stored in the 12-volt battery will discharge gradually even when
the vehicle is not in use, due to natural discharge and the draining effects of
certain electrical appliances. If the vehicle is left for a long time, the 12-volt
battery may discharge, and the hybrid system may be unable to start. (The
12-volt battery recharges automatically while the hybrid system is operating.)
■ When recharging or repl acing the 12-volt battery
● In some cases, it may not be possible to unlock the doors using the smart
key system when the 12-volt battery is discharged. Use the wireless remote
control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● The power switch mode is memorized by the vehicle. When the 12-volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-volt battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12-volt battery.
576What to do if... (Troubleshooting)
What to do if... (Troubleshooting)
●If you lose your mechanical keys, new genuine mechanical keys can be
made by your Toyota dealer. ( →P. 147)
●If you lose your electronic keys, the risk of vehicle theft increases signifi-
cantly. Contact your Toyota dealer immediately. ( →P. 149)
●Is the key battery weak or depleted? (→P. 455)
●Is the power switch in ON mode?
When locking the doors, turn the power switch off. ( →P. 205)
●Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. (→P. 163)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. (→P. 153)
●The function to prevent the electronic key from being left inside the trunk
will operate and you can open the trunk as usual. Take the key out from the
trunk. ( →P. 157)
If you have a problem, check the following before contacting
your Toyota dealer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
The trunk lid is closed with the electronic key left inside
577What to do if... (Troubleshooting)
●Did you press the power switch while firmly depressing the brake pedal?
(→P. 204)
●Is the shift lever in P? ( →P. 206)
●Is the electronic key anywhere detectable inside the vehicle? ( →P. 161)
●Is the steering wheel unlocked? (→P. 207)
●Is the electronic key battery weak or depleted?
In this case, the hybrid system can be started in a temporary way.
(→P. 510)
●Is the 12-volt battery discharged? ( →P. 512)
●Is the power switch in ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
power switch in ON mode. (→P. 217)
●It is locked automatically to prevent theft of the vehicle. ( →P. 207)
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( →P. 181)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or ON mode (the hybrid system is not operating) for a period of
time. ( →P. 206)
If you think something is wrong
The hybrid system does not start
The shift lever cannot be shifted from P even if you depress
the brake pedal
The steering wheel cannot be tu rned after the hybrid system
is stopped
The windows do not open or close by operating the power
window switches
The power switch is turned off automatically
580Alphabetical index
Alarm .......................................... 86
Anchor brackets ........................ 56
Antennas (smart key system)................ 160
Anti-lock Brake System (ABS) ...................................... 283 Warning light ......................... 481
Approach warning ................... 278
Armrest ..................................... 377
Assist grips .............................. 377
Audio system
*
Automatic air conditioning system .................................... 344
Air conditioning filter ............. 448
Automatic headli ght leveling
system .................................... 229
Automatic High Beam ............. 230
Automatic light control system .................................... 227
AUX port
*
Auxiliary boxes ........................ 361 Back-up lights
Replacing light bulb ...... 465, 470
Wattage ................................ 534
Battery (12-volt battery) .......... 424
Battery checking ................... 424
If the battery is discharged ... 512
Preparing and checking before winter ...................... 338
Replacing.............................. 516
Battery (traction battery) .......... 77
Hybrid battery (traction battery)
air intake vent ..................... 450
Blind Spot Monitor (BSM) ....... 290 Blind Spot Monitor function............................... 293
Rear Cross Traffic Alert function............................... 296
Bluetooth
®*
Bottle holders .......................... 359
Brake Brake Hold ............................ 224
Fluid ...................................... 531
Parking brake ....................... 220
Warning light......................... 480
Brake assist ............................. 283
Brake Hold ............................... 224 Warning light......................... 481
Brake override system ............ 191
Break-in tips ............................ 192
Brightness control Instrument panel light control .................................. 97
BSM (Blind Spot Monitor) ....... 290
Blind Spot Monitor function............................... 293
Rear Cross Traffic Alert
function............................... 296
B
581Alphabetical index
CareAluminum wheels.................. 399
Exterior ................................. 398
Interior................................... 401
Seat belts .............................. 402
Cargo capacity ......................... 201
CD player
*
Chains....................................... 339
Child restraint system ............... 54 Booster seats installation ........ 64
Convertible seats
installation ............................ 62
Front passenger occupant
classification syst em............. 47
Infant seats definition .............. 61
Infant seats installation ........... 56
Installing CRS with LATCH anchors ............ 67
Installing CRS
with seat belts....................... 61
Installing CRS with top tether strap .............. 70
LATCH anchors ...................... 67 Child safety ................................ 53
12-volt battery precautions................. 426, 517
Airbag precautions.................. 37
Battery precautions....... 426, 517
Child restraint system ............. 54
How your child should wear the seat belt.......................... 30
Installing child restraints ......... 54
Moon roof precautions .......... 187
Power window lock switch .... 181
Power window precautions ... 183
Rear door child-protectors .... 153
Removed electronic key battery precautions............. 456
Seat belt extender
precautions........................... 33
Seat belt precautions .............. 32
Seat heater precautions ....... 353
Trunk precautions ................. 158
Child-protectors ...................... 153
Cleaning ........................... 398, 401 Aluminum wheels ................. 399
Exterior ................................. 398
Interior .................................. 401
Seat belts.............................. 402
C
*: Refer to the “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”.
583Alphabetical index
Door lockDoors .................................... 150
Key........................................ 509
Smart key system ................. 150
Wireless remote control ........ 150
Doors ........................................ 150 Automatic door locking
and unlocking systems ....... 153
Door lock............................... 152
Outside rear view mirrors...... 179
Rear door child-protector ...... 153
Side doors............................. 150
Side windows ........................ 181
Drive information ..................... 103
Drive-Start Control .................. 192
Driving Break-in tips .......................... 192
Correct posture ....................... 26
Hybrid vehicle driving tips ..... 335
Procedures ........................... 190
Winter drive tips .................... 338
Dynamic radar cruise control
with full-speed range ............ 270 ECO Accelerator Guidance .... 117
Eco drive mode........................ 333
Eco-friendly driving
information ............................ 115
Eco guide ................................. 117
Eco score ................................. 117
EDR (Event data recorder).......... 9
Electric motor (traction motor) ....................... 73
Electric Power Steering
(EPS) ...................................... 284 Warning light......................... 481
Electronic key .......................... 146
Battery-saving function ......... 162
If the electronic key does not operate properly ................. 509
Replacing the battery............ 455
Emergency flashers ................ 474E
*: Refer to the “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”.