Page 193 of 213
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, for the duration of
your warranty period.
When contacting Tesla Roadside Assistance, please provide:
Page 194 of 213
CountryTollToll FreeLocalLuxembourg+31 13 799 952208002 2538027 86 14 16Malta+31 13 799 9523
Page 195 of 213

When Transporting Model X
Always transport Model X with all four tires
offthe ground. A flatbed truck or comparable
transport vehicle is recommended. A wheel lift
and dolly can be used only when transporting Model X for a maximum of 15 miles (25 km),provided the driving speed does not exceed
45 mph (70 km/h). When transporting,
whether on a
flatbed truck or using a wheel
lift and dolly, Model X can face either
direction.
Do not transport Model X using any other method unless
specified by Tesla. Follow the
steps provided and observe all warnings and
cautions. Damage caused by transporting your
vehicle is not covered by the warranty.
Note: The following illustrations are for
demonstration purposes only.
Warning: Model X is equipped with high
voltage components (see High Voltage
Components on page 153). Before
transporting Model X as a result of an
event (such as a collision) that may have
compromised a high voltage component, it is important to assume that these
components are energized. Always follow
high voltage safety precautions (wearing
personal protective equipment, etc.) until
emergency response professionals have
evaluated the vehicle and can accurately
confirm that all high voltage systems are
no longer energized. Failure to do so may
result in serious injury or death.
Disable Self-Leveling (air
suspension vehicles only)
If Model X is equipped with Smart Air
Suspension, it automatically self-levels, even
when power is
off. To prevent damage, you
must activate Jack mode to disable self- leveling:
1. Touch Controls > Suspension on the
touchscreen.
2. Press the brake pedal, then touch Very
High to maximize height.
3.
Touch Jack.
Note: Jack mode cancels when Model X is
driven over 4 mph (7 km/h).Warning: Failure to activate Jack mode
on a Model X equipped with Smart Air
Suspension can result in the vehicle
becoming loose during transport, which
may cause
significant damage.
Activate Tow Mode
Model X may automatically shift into Park
when it detects the driver leaving the vehicle,
even if it has previously been shifted into
Neutral. To keep Model X in Neutral (which
disengages the parking brake), you must use
the touchscreen to activate Tow mode:
1. Shift into Park.
2. Chock the tires or otherwise ensure
Model X is stable.
3. Press and hold the brake pedal, then on
the touchscreen touch Controls >
Settings > Service & Reset > Tow Mode >
ON .
When Tow mode is active, Model X
displays this indicator light on the
instrument panel, along with a
message telling you that Model X is
free-rolling.
To cancel Tow Mode, shift Model X into Park.
Caution: If the electrical system is not
working, and you therefore cannot
release the electric parking brake,
attempt to jump start the 12V battery. For
instructions, call Tesla Roadside
Assistance. If a situation occurs where
you cannot disengage the parking brake,
use a self-loading dolly or tire skates.
Before doing so, always check the
manufacturer
Page 196 of 213

2.Remove the tow eye cover by inserting a
small flat screwdriver into the slot located
along the top of the cover, then prying gently to release the cover from the top
snap.Caution: Keep the tow eye cover in a
safe place so you can replace it when
towing is complete.
3. Fully insert the tow eye into the opening,
then turn it counter-clockwise until
securely fastened.
4. Attach the winch cable to the tow eye.
Caution:
Before pulling, make sure
the tow eye is securely tightened.
5. Pull Model X slowly onto the flatbed truck.
6. Shift Model X into Park by pressing the
button on the end of the gear selector.
If not equipped with a tow eye:
1. Attach the tow straps to the large hole on
each of the rearmost lower suspension
arms underneath the front of the vehicle.
2. To protect the underbody from any
damage, place a protective barrier (such
as a piece of wood) between the tow
strap and the underbody.
3. Pull Model X slowly onto the
flatbed truck.
4. Shift Model X into Park by pressing the
button on the end of the gear selector.
Secure the Tires
The vehicle
Page 197 of 213
Page 198 of 213

Document ApplicabilityOwner information is updated regularly to
reflect updates to your vehicle. However, in
some cases, recently released features may
not be described. To display information about recently released features, view the Release
Notes on the touchscreen. Release Notes are
displayed on the touchscreen after a software
update, and can be displayed at any time by
touching the Tesla "T" at the top of the
touchscreen, then touching the Release Notes
link. If information related to how to use the
touchscreen
conflicts with information in the
Release Notes, the Release Notes take
precedence.
Illustrations
Illustrations are provided for demonstration
purposes only. Depending on vehicle options, software version, region of purchase, and
specific settings, your vehicle may appear
slightly different. Although the owner
information is applicable to both right-hand
drive and left-hand drive vehicles, many
illustrations show only left-hand drive vehicles.
However, the essential information that the illustrations are providing is correct.
Errors or Inaccuracies All
specifications and descriptions are known
to be accurate at time of publishing. However,
because continuous improvement is a goal at Tesla, we reserve the right to make product
modifications at any time. To communicate
any inaccuracies or omissions, or to provide
general feedback or suggestions regarding the quality of this owner information, send anemail to [email protected] .
Location of Components Owner information may specify the location of
a component as being on the left or right side
of the vehicle. As shown, left (1) and right (2) represent the side of the vehicle when sittinginside.
Copyrights and Trademarks
All information in this document and all
vehicle software is subject to copyright and
other intellectual property rights of Tesla, Inc.
and its licensors. This material may not be
modified, reproduced or copied, in whole or in
part, without the prior written permission of Tesla, Inc. and its licensors. Additional
information is available upon request. Tesla uses software created by the Open Source
community. Please visit Tesla
Page 199 of 213
Vehicle TelematicsModel X is equipped with electronic modules
that monitor and record data from various
vehicle systems, including the motor, driver
assistance components, Battery, braking and
electrical systems. The electronic modules
record information about various driving and
vehicle conditions, including braking,
acceleration, trip and other related
information regarding your vehicle. These
modules also record information about the
vehicle
Page 200 of 213
Contacting TeslaFor detailed information about your Model X,
go to www.tesla.com , and log on to your Tesla
Account, or sign up to get an account.
If you have any questions or concerns aboutyour Model X, call Tesla. To
find the number
for your region, go to www.tesla.com, select
your region at the bottom of the page, then
view contact information.
Note: You can also use voice commands to
provide feedback to Tesla. Say "Note",
"Report", "Bug note", or "Bug report" followed
by your brief comments. Model X takes a
snapshot of its systems, including your current
location, vehicle diagnostic data, and screen
captures of the touchscreen and instrument
panel. Tesla periodically reviews these notes and uses them to continue improving Model X.
Reporting Safety Defects
Consumer Information199