2018 Ram ProMaster City Owner's Manual

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 327

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
328 CUSTOMER ASSISTANCE

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.11
CUSTOMER ASSISTANCE 329

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
330 CUSTOMER ASSISTANCE

INDEX
12

Adding Engine Coolant (Antifreeze).............252
Additives, Fuel ........................... .294
AirBag..................................119 Air Bag Operation ....................... .120
Driver Knee Air Bag ..................... .121
Enhanced Accident Response ................234
Event Data Recorder (EDR) .................234
If A Deployment Occurs ....................126
Knee Impact Bolsters ..................... .121
Maintaining Your Air Bag System .............127
Transporting Pets ....................... .147
Air Bag Light .......................... .83, 149
Air Bag Maintenance ....................... .127
Air Cleaner, Engine (Engine Air Cleaner Filter) ......246
Air Conditioner Maintenance ..................246
Air Conditioning Filter .......................55
Air Conditioning, Operating Tips .............54, 56
Air Conditioning Refrigerant ...............246, 247
Air Conditioning System .....................246
Air Filter ............................... .246
Air Pressure, Tires ......................... .272
Alarm (Security Alarm) .......................22
Alarm System (Security Alarm) .................22
Alterations/Modifications, Vehicle ................6
Antifreeze (Engine Coolant) ................251, 296 Disposal
.............................. .254
Anti-Lock Brake System (ABS) ..................96
Anti-Lock Warning Light ......................87
Ashtray ..................................67
Assist, Hill Start ............................98
Audio Systems (Radio) ...................... .300
Auto Down Power Windows ...................58
Automatic Transaxle .........................19
Automatic Transmission ...............160, 161, 258
Adding Fluid ....................... .258, 298
Fluid And Filter Changes ...................258
Fluid Change .......................... .258
Fluid Level Check .................... .257, 258
Fluid

Type ......................... .257, 298
Special Additives ........................ .257
Auto Up Power Windows .....................58
Auxiliary Electrical Outlet (Power Outlet) ..........65
Axle Lubrication .......................... .298
Battery .............................. .85, 243
Charging System Light .....................85
Keyless Key Fob Replacement ................18
Belts, Seat ............................... .149
Body Builders Guide ..........................6
Body Mechanism Lubrication ..................247
332 INDEX

B-Pillar Location.......................... .267
Brake Assist System .........................97
Brake Fluid .............................. .298
Brake, Parking ............................ .158
Brake System ......................... .255, 290
Anti-Lock (ABS) ..........................96
Fluid Check ........................ .255, 298
Master Cylinder ........................ .255
Parking .............................. .158
Warning Light ...........................83
Brake/Transmission Interlock ..................161
Bulb Replacement ......................... .197
Bulbs, Light .......................... .151, 197
Camera, Rear ............................ .177
Capacities, Fluid .......................... .296
Caps, Filler Fuel ................................. .178
Oil (Engine) ........................ .241, 245
Power Steering ......................... .169
Radiator (Coolant Pressure) .................253
Carbon Monoxide Warning ................148, 295
Cargo Area Features .........................62
Cargo Compartment .........................62
Cargo Tie-Downs ...........................62 Car Washes
.............................. .285
Cellular Phone ........................... .315
Certification Label ......................... .180
Chains, Tire ............................. .282
Changing A Flat Tire .....................209, 261
Chart, Tire Sizing .......................... .263
Check Engine Light (Malfunction Indicator Light) ....93
Checking Your Vehicle For Safety ...............147
Checks, Safety ............................ .147
Child Restraint ........................... .129
Child Restraints Booster Seats ........................... .132
Child Restraints ........................ .129
Child Seat Installation ..................141,
145
How To Stow An Unused ALR Seat Belt ........138
Infants And Child Restraints ................131
Locating The LATCH Anchorages .............136
Lower Anchors And Tethers For Children .......134
Older Children And Child Restraints ...........131
Seating Positions ........................ .133
Cigar Lighter ..............................67
Clean Air Gasoline ........................ .293
Cleaning Wheels ............................... .281
Climate Control ............................49
12
INDEX 333

Manual................................49
Cold Weather Operation ..................... .155
Compact Disc (CD) Maintenance ................323
Compact Spare Tire ........................ .279
Contract, Service .......................... .328
Coolant Pressure Cap (Radiator Cap) .............253
Cooling System ........................... .250
Adding Coolant (Antifreeze) .................252
Coolant Capacity ........................ .296
Coolant Level .......................... .254
Disposal Of Used Coolant ..................254
Drain, Flush, And Refill ....................251
Inspection ......................... .251, 254
Points To Remember ..................... .254
Pressure Cap ........................... .253
Radiator Cap .......................... .253
Selection Of Coolant (Antifreeze) .......251, 296, 297
Corrosion Protection ....................... .285
Cruise Light ...............................92
Cupholders ...............................65
Customer Assistance ....................... .326
Customer Programmable Features ...............301
Daytime Running Lights ......................42
Dealer Service ............................ .244Defroster, Windshield
....................... .149
Diagnostic System, Onboard ....................92
Dipsticks Oil (Engine) ........................... .242
Power Steering ......................... .169
Disabled Vehicle Towing .....................233
Disposal Antifreeze (Engine Coolant) .................254
Door Ajar .................................85
Door Ajar Light ............................85
Door Locks ................................23
Doors ....................................23
Driver’s Seat Back Tilt ........................29
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .192
Electrical Outlet, Auxiliary (Power Outlet) ..........
65
Electric Remote Mirrors .......................40
Electronic Brake Control System .................97
Electronic Range Select (ERS)..................167
Electronic Speed Control (Cruise Control) .........170
Electronic Stability Control (ESC) ................99
Electronic Throttle Control Warning Light ..........85
334 INDEX