2018 MERCEDES-BENZ SPRINTER ESP

The operating safety of the vehicle could be
jeopardized if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Only use genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
We test genuine Sprinter parts, as well as con-
version parts and accessories that have been
specifically approved for the type of vehicle, for:
RReliability
RSafety
RSuitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Therefore,
we accept no responsibility for the use of such
parts in Sprinter vehicles, even if they have been
officially approved or independently approved
by a testing center.
In some countries, certain parts are only offi-
cially approved for installation or modification if
they comply with legal requirements. All genu-
ine Sprinter parts satisfy these requirements.
Make sure that all parts are suitable for your
vehicle.
Always specify the vehicle identification number
(VIN) and engine number when ordering genuine Sprinter parts (
Ypage 276).
QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue card
for your vehicle. The current rescue card con-
tains the most important information on your
vehicle, e.g. the electric cable routes, in a com-
pact form.
Further information can be found at http://
www.mercedes-benz.de/qr-code.
Data stored in the vehicle
Information from electronic control
units
There are electronic control units installed in
your vehicle. Some of these are necessary for
your vehicle to operate safely, while some offer
support during driving (driver assistance sys-
tems). In addition, your vehicle offers comfort
and entertainment functions that are also made
possible by electronic control units.
Electronic control units contain data storage
systems that can temporarily or permanently
save technical information concerning the vehi-
cle's condition, component stress and mainte-
nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the
surroundings, for example:
ROperating conditions of system components
(e.g. levels, battery status, tire pressure)
RStatus messages concerning the vehicle or its
individual components (e.g. wheel revolution
number / speed, deceleration in movement,
lateral acceleration, display showing fastened
belts)
RMalfunctions and defects in key system com-
ponents (e.g. lights, brakes)
RInformation about events leading to vehicle
damage
RSystem responses in special driving situa-
tions (e.g. air bag deployment, intervention of
stability control systems)
RAmbient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit function, these data are used by manufacturers
to detect and rectify malfunctions and to opti-
mize vehicle functions. Most of these data are
volatile and processed only in the vehicle itself.
Only a small part of the data is stored in event or
malfunction memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees or third parties. Service activities
include repairs, maintenance, warranty claims
and quality assurance measures. The data are
read out via the connection for OBD (on-board
diagnostics) in the vehicle, which is required by
law. The relevant offices in the service network
or third parties collect, process and use the
30Introduction

data. These data document the vehicle's tech-
nical states, are used to help in finding malfunc-
tions and improving quality and are sent to the
manufacturer where necessary. In addition, the
manufacturer is subject to product liability. The
manufacturer needs technical data from vehi-
cles for this purpose.
Malfunction memories in the vehicle can be
reset by a service center during repair or service
work.
You can incorporate data into the vehicle's com-
fort and infotainment functions yourself as part
of the selected equipment.
These include:
RMultimedia data such as music, films or pho-
tos for playback in an integrated multimedia
system
RAddress book data for use in conjunction with
an integrated hands-free system or an inte-
grated navigation system
RNavigation destinations that have been
entered
RData about using Internet services
These data can be saved locally in the vehicle or are located on a device that you have connected
to the vehicle. If these data are saved in the
vehicle, you can delete them at any time. These data are sent to third parties only at your
request, particularly when you use online serv-
ices in accordance with the settings that you
have selected.
You can save and change comfort settings/
customizations in the vehicle at any time.
Depending on the equipment, these settings
include:
RSeat and steering wheel position settings
RSuspension and climate control settings
RCustom settings such as interior lighting
If your vehicle is equipped appropriately, you
can connect your smartphone or another mobile terminal to the vehicle. You can control this by
means of the control elements integrated in the
vehicle. The smartphone's picture and sound
can be output via the multimedia system. Spe-
cific items of information are also sent to your
smartphone.
Depending on the type of integration, such infor-
mation includes:
RGeneral vehicle information
RPosition data This allows you to use selected apps on your
smartphon
e, such as navigation or music play-
back. There is no additional interaction between
the smartphone and the vehicle, particularly
active access to vehicle data. The type of addi-
tional data processing is determined by the pro- vider of the app being used. Whether you can
configure settings for it and, if so, which ones,
depends on the app and your smartphone's
operating system.
Service provider
Wireless network connection
If your vehicle has a wireless network connec-
tion, it enables data to be exchanged between
your vehicle and other systems. The wireless
network connection is enabled by either an in-
vehicle transmitter and receiver or your own
mobile end device (e.g. smartphone). Online
functions can be used via this wireless connec-
tion. These include online services and applica-
tions/apps provided by the manufacturer or
other providers.
Manufacturer's own services
In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place and the associated informa-
tion subject to data protection legislation. Per-
sonal data can be used in the provision of online
services. Data are exchanged via a secure con-
nection (e.g. using the IT system specially pro-
vided for this purpose by the manufacturer).
Collecting, processing and using personal data
beyond the provision of services is permitted
only on the basis of a statutory permit or decla-
ration of consent.
You can usually activate and deactivate the serv-
ices and functions (some of which are subject to
charge). In many cases, this also applies to the
vehicle's entire data connection. However, this
does not apply in particular to legally prescribed
functions and services such as the "eCall" emer-
gency call system.
Services from third parties
If it is possible to use online services from other
providers, these services are the responsibility
of the provider in question and subject to that
provider's data protection conditions and terms
Introduction31
Z

Indicator and warning lamps
Instrumentcluste ron vehicles without steering whee lbuttons
Instrumen tcluste rin vehicles wit hsteering-wheel buttons
FunctionPag e
:Speedometer with warn-
ing and indicator lamps
dESP®warning lamp19 5
AS Rwarning lamp19 5
%Coolan tlevel to olow20 0
?Coolan ttemperature to o
high20 0
6Restrain tsystems malfunc -
tion41
ÄIndicato rlamp ,distanc e
warning19 5
·Warning lamp ,distanc e
warning19 5
ÃWarning and indicator lamps,
Lan eKeepin gAssist14 6
FunctionPag e
bBrake fluid level to olow19 7
EBDmalfunctioning19 6
Trailer brak eforce booste r
malfunction19 7
4Engin eoil level warning20 0
;Chec kEngin eindicator lamp20 1
%Preglow120
Preglow system malfunction202
;Indicator and warning
lamps
GLeft-han dtur nsignal84
!AB Smalfunction19 6
hTirepressur eloss or th etire
pressur emonitor is malfunc -
tioning (US Aonly)
20 2
Tirepressur eloss (Canada
only)25 6
Instrument cluster35
At a glance

FunctionPage
¦Fluid level too low in wind-
shield washer/headlamp
cleaning system
203
åDEF supply low or contami-
nated/diluted161
Exhaust gas aftertreatment
malfunction198
ÄIndicator lamp, distance
warning195
·Warning lamp, distance
warning195
ÃWarning and indicator lamps,
Lane Keeping Assist146
1Door or hood open203
Electrically operated step
malfunction204
#Brake pads/linings worn199
+LOW RANGE active147
KHigh-beam headlamps on
(vehicle with steering wheel
buttons)
84
JRight-hand turn signal84
:ASR malfunction55
BAS malfunction196
hESP®malfunction195
ÈDirt accumulation in air filter202
6Reserve fuel161
Fuel filler cap open201
FunctionPage
:Water in the fuel203
mFuel filter dirty203
#The charging process is mal-
functioning199
bBulb defective203
=Tachometer with warning
and indicator lamps
cParking brake applied135
LLow-beam headlamps on82
KWorking speed governor
(ADR) on153
ÐPower steering assistance
malfunction204
KHigh-beam headlamps on
(vehicle without steering
wheel buttons)
84
åDEF supply low or contami-
nated/diluted161
Exhaust gas aftertreatment
malfunction198
|Reserve fuel201
Fuel filler cap open201
hESP®malfunction195
7Fasten seat belts203
iCorresponding messages may also be
shown in the display (Ypage 175).
36Instrument cluster
At a glance

If Emergency Tensioning Devices are triggered
or air bags are deployed, you will hear a bang,
and some powder may also be released. The
6restraint system warning lamp lights up.
Only in rare cases will the bang affect your hear-
ing. The powder that is released generally does
not constitute a health hazard, but it may cause
short-term breathing difficulties in people with
asthma or other respiratory problems. Provided
it is safe to do so, you should leave the vehicle
immediately or open the window in order to pre-
vent breathing difficulties.
Air bags and pyrotechnic Emergency Tensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment. National guidelines must
be observed during disposal. In California, see
www.dtsc.ca.gov/HazardousWaste/
Perchlorate/index.cfm.
Method of operation
During the first stage of a collision, the restraint
system control unit evaluates important physi-
cal data relating to vehicle deceleration or accel-
eration, such as:
Rduration
Rdirection
Rintensity
Based on the evaluation of this data, the
restraint system control unit triggers the Emer-
gency Tensioning Devices during a frontal or
rear collision.
An Emergency Tensioning Device can only be
triggered, if:
Rthe ignition is switched on
Rthe components of the restraint system are
operational. You can find further information
under "Restraint system warning lamp"
(
Ypage 41)
Rthe seat belt buckle tongue has engaged in
the belt buckle of the respective front seat
The Emergency Tensioning Device of the front-
passenger seat is triggered independently of the
lock status of the seat belt. If the restraint system control unit detects a
more severe accident, further components of
the restraint system are activated independ-
ently of each other in certain frontal collision
situations:
RFront air bags
RWindow curtain air bag on the side on which
the impact occurs
The activation threshold of the Emergency Ten-
sioning Devices and the air bags is determined
by evaluating the rate of vehicle deceleration or
acceleration which occurs at various points in
the vehicle. This process is pre-emptive in
nature. Deployment should take place in good
time at the start of the collision.
The rate of vehicle deceleration or acceleration
and the direction of the force are essentially
determined by:
Rthe distribution of forces during the collision
Rthe collision angle
Rthe deformation characteristics of the vehicle
Rthe characteristics of the object with which
the vehicle has collided
Factors which can only be seen and measured
after a collision has occurred do not play a deci-
sive role in the deployment of an air bag. Nor do
they provide an indication of air bag deploy-
ment.
The vehicle can be deformed considerably, with-
out an air bag being deployed. This is the case if only parts which are relatively easily deformed
are affected and the rate of deceleration is not
high. Conversely, air bags ma
y be deployed even
though the vehicle suffers only minor deforma-
tion. This is the case if, for example, very rigid
vehicle parts such as longitudinal body mem-
bers are hit, and sufficient deceleration occurs
as a result.
If the restraint system control unit detects a side
impact or if the vehicle rolls over, the applicable
components of the restraint system are
deployed independently of each other depend-
ing on the apparent type of accident.
RSide impact air bag on the side of impact,
independently of the Emergency Tensioning
Device and the use of the seat belt
RWindow curtain air bag on the side of impact,
independently of the use of the seat belt and
independently of whether the front-
passenger seat is occupied
48Occupant safety
Safety

REmergency Tensioning Devices, if the systemdetermines that deployment can offer addi-
tional protection in this situation
RWindow curtain air bags on the driver's and
front-passenger side in certain situations
when the vehicle rolls over, if the system
determines that deployment can offer addi-
tional protection to that provided by the seat
belt
iNot all air bags are deployed in an accident.
The different air bag systems work independ- ently of each other.
How the air bag system works is determined
by the severity of the accident detected,
especially the vehicle deceleration or accel-
eration and the apparent type of accident:
RFrontal collision
RSide impact
RRollover
Children in the vehicle
Important safety notes
Accident statistics show that children secured
in the rear seats are safer than children secured
in the front-passenger seat. For this reason, we
strongly advise that you install a child restraint
system on a rear seat. Children are generally
better protected there.
If a child younger than twelve years old and
under 5 ft (1.50 m) in height istraveling in the
vehicle:
Ralways secure the child in a child restraint
system suitable for this vehicle. The child
restraint system must be appropriate to the
age, weight and size of the child
Rbe sure to observe the instructions and safety
notes in this section in addition to the child
restraint system manufacturer's installation
instructions
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
If the child restraint system is subjected to
direct sunlight, parts may get very hot. Chil-
dren may burn themselves on these parts,
particularly on the metal parts of the child
restraint system. There is a risk of injury.
If you leave the vehicle, taking the child with
you, always ensure that the child restraint
system is not exposed to direct sunlight. Pro- tect it with a blanket, for example. If the child
restraint system has been exposed to direct
sunlight, let it cool down before securing the
child in it. Never leave children unattended in
the vehicle.
Always ensure that all vehicle occupants have
their seat belts fastened correctly and are sitting
properly. Particular attention must be paid to
children.
Observe the safety notes on the seat belt
(
Ypage 42) and the notes on correct use of seat
belts (Ypage 43).
A booster seat may be necessary to achieve
proper seat belt positioning for children over
41 lb s(18 kg) until they reach a height where a
three-point seat belt can be properly fastened
without a booster seat.
Special seatbelt retractor
GWARNING
If the seat belt is released while driving, the
child restraint system will no longer be
Children in the vehicle49
Safety
Z

Replacechild restrain tsystems whic hhav e
been damaged or subjecte dto aload in an
acciden tas soo nas possible. Hav eth esecur-
ing systems on th echild restrain tsystem
checke dat aqualified specialist workshop,
before you instal l achild restrain tsystem
again .
The securin gsystems of child restrain tsystems
are:
Rth eseat belt system
Rth eLATCH-type (ISOFIX) securin grings
Rth eTop Tether anchorage
iIf it is absolutely necessar yto instal l achild
restrain tsystem on th efront-passenger seat ,
always observ eth einformation on "Child
restrain tsystems on th efront-passenger
seat " (
Ypage 52) .
All child restrain tsystems mus tmee tth efol -
lowin gstandards :
RU.S. Federal Motor Vehicl eSafet yStandards
21 3and 22 5
RCanadian Motor Vehicl eSafet yStandards
21 3and 210. 2
Confirmation that th echild restrain tsystem cor-
responds to th estandards can be foun don an
instruction label on th echild restrain tsystem.
This confirmation can also be foun din th einstal -
lation instruction sthat are included wit hth e
child restrain tsystem.
Observ eth ewarning labels in th evehicl einte-
rio rand on th echild restrain tsystem.
LATCH-type (ISOFIX) child seat secur-
ing system
GWARNIN G
LATCH-type (ISOFIX) child restrain tsystems
do no toffer sufficien tprotection for children
whos eweigh tcombined wit hth echild
restrain tsystem is greate rthan 65 lbs (29 kg)
and who are secured usin gth esafet ybelt
integrate din th echild restrain tsystem. In th e
event of an accident, achild might no tbe
restrained correctly. This poses an increased
ris kof injury or eve nfatal injury.
If th echild and th echild restrain tsystem
together weigh mor ethan 65 lbs (29 kg), only
use LATCH-type (ISOFIX) child restrain tsys-
tems wit hwhic hth echild is also secured wit h
th evehicl eseat belt .Als osecure th echild
restrain tsystem wit hth eTop Tether belt ,if
available.
Always comply wit hth emanufacturer' sinstal -
lation and operating instruction sfor th echild
restrain tsystem used .
Befor eevery trip, mak esur ethat th eLATCH -
typ e(ISOFIX) child restrain tsystem is engage d
correctl yin bot hLATCH-type (ISOFIX) securin g
rings
!When installin gth echild restrain tsystem,
mak esur ethat th eseat belt for th emiddle
seat does no tget trapped .The seat belt could
otherwise be damaged.
XInstall th eLATCH-type (ISOFIX) child restrain t
system on bot hLATCH-type (ISOFIX) securin g
rings :.
ISOFIX is astandardize dsecurin gsystem for
specially designed child restrain tsystems on
th erear seats. LATCH-type (ISOFIX) securin g
rings :for aLATCH-type (ISOFIX) child
restrain tsystem are installed between th eseat
cushion and th eseat backrest :
Ron theouter lef tand right seat on rear bench
seat swit h 3 seat s
Ron th eouter lef tseat on rear bench seat swit h
2 seat s
Non-LATCH-typ e(ISOFIX) child seat smay also
be used and can be installed usin gth evehicle's
seat belt system. Install th echild seat according
to th emanufacturer' sinstructions.
Children in the vehicle51
Safety
Z

Top Tether
Introduction
Top Tether provides an additional connection
between the child restraint system secured with
a LATCH-type (ISOFIX) system and the vehicle.
This helps reduce the risk of injury even further.
If the child restraint system is equipped with a
Top Tether belt, this should always be used.
Important safety notes
GWARNING
If the Top Tether belt has been incorrectly
secured, e.g. to an eyelet in the cargo com-
partment, the child restraint system is not
correctly kept in place. It therefore cannot
perform its intended protective function in the
event of an accident. There is an increased
risk of injury.
Only secure the Top Tether hook to the Top
Tether anchorage intended for this purpose.
Top Tether anchorages
Example: rear bench seat with three seats
Top Tether anchorages ;are on the bench seat
legs on the rear side of the respective rear bench
seat.
XMove head restraint :up.
XInstall the LATCH-type (ISOFIX) child restraint
system with Top Tether. Always comply with
the child restraint system manufacturer's
installation instructions when doing so.
XRoute Top Tether belt ?under head
restraint :between the two head restraint
bars.
XHook Top Tether hook =into Top Tether
anchorage ;.
Make sure that:
RTop Tether hook =is hooked into Top
Tether anchorage ;as shown.
RTop Tether belt ?is not twisted
XTension Top Tether belt ?. Always comply
with the child restraint system manufactur-
er's installation instructions when doing so.
XIf necessary, move the head restraint back
down again slightly (Ypage 78). Make sure
that you do not interfere with the correct rout-
ing of Top Tether belt ?.
Child restraint system on the front-
passenger seat
General notes
Accident statistics show that children secured
in the rear seats are safer than children secured
in the front-passenger seat. For this reason,
Mercedes-Benz strongly advises that you install
the child restraint system on a rear seat.
Rearward-facing child restraint system
The front-passenger front air bag cannot be
deactivated. Always install a rearward-facing
child restraint system on a suitable rear seat.
Always observe the child restraint system man-
52Children in the vehicle
Safety