2018 MERCEDES-BENZ SPRINTER steering

ProblemPossible causes/consequences andMSolutions
;
The yellow Check
Engine indicator
lamp is lit while
the engine is run-
ning.The exhaust gas aftertreatment is malfunctioning or an emission rel-
evant malfunction has occurred. This malfunction or defect can dam-
age the exhaust gas aftertreatment.
After the first message and under normal operating conditions, you
can drive on for up to approximately 500 mi (800 km). Then a warning
tone sequence sounds and the engine can only be started another 16
times.
XObserve the messages in the display.
XHave the exhaust gas aftertreatment checked immediately at a
qualified specialist workshop.
In some states it is legally prescribed that after the Check Engine
indicator lamp lights up you must contact a qualified specialist work-
shop immediately. Observe the legal requirements.
% If you turn the key
to position 2in
the ignition lock,
the yellow pre-
glow indicator
lamp remains lit
for approximately
one minute. Or
the yellow pre-
glow indicator
lamp lights up for
approximately
one minute while
the engine is run-
ning.At extremely low temperatures, the engine may not start.
There is a malfunction in the preglow system.
XHave any malfunction rectified at a qualified specialist workshop.
È The yellow air fil-
ter indicator lamp
is lit while the
engine is running.The service limit for the air filter has been reached. The air filter is dirty.
XHave the air filter element replaced as soon as possible at a quali-
fied specialist workshop.
hThe yellow tire
pressure monitor
warning lamp
comes on.GWARNING
The tire pressure monitor indicates a rapid or severe loss of pressure
in at least one tire.
XStop the vehicle without making any extreme steering maneuvers or
braking suddenly. Pay attention to the traffic conditions while doing
so.
XCheck the tires and correct the tire pressure. If a tire continues to
lose pressure, it must be replaced. Replace damaged tires imme-
diately.
The warning light will go out after the flat tire has been rectified and
you have been driving for a few minutes.
XVehicles with steering wheel buttons: also observe the messages in the display (Ypage 193).
202Indicator and warning lamps in the instrument cluster
On-board computer and displays

ProblemPossible causes/consequences andMSolutions
1
The yellow "door
open" indicator
lamp is lit.The electrical step has retracted or extended only partially or not at all.
XMake sure there is sufficient free space for the electrical step.
XOpen or close the sliding door again.
XIf the electrical step still does not extend or retract fully, push the
step in manually (Ypage 68). Before stepping out, remind the pas-
sengers that the step is missing.
Ð The indicator
lamp for the
steering is lit
when the ignition
is switched on.The power assistance for the steering has malfunctioned. You need to
steer more forcefully.
XCarefully continue to a qualified specialist workshop and have the
steering checked immediately.
204Indicator and warning lamps in the instrument cluster
On-board computer and displays

Useful information
This Operator's Manual describes all models as
well as standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety.
Read the information on qualified specialist
workshops (
Ypage 27).
Loading guidelines
Important safety notes
GWARNING
As a result of improperly placed or unevenly
distributed loads, the center of gravity of the
load being transported may be too high or too
far back. This can significantly impair handling
as well as steering and braking characteris-
tics. There is a risk of an accident.
Always make sure that the center of gravity of
the load is:
Rbetween the axles
and
Ras low as possible, near the rear axle.
GWARNING
When objects are unsecured or inadequately
secured, they can slip, turn over or be thrown
about, striking vehicle occupants. This also
applies to:
Rluggage or loads
Ra rear bench seat which has been removed
and is being transported in the vehicle in an
exceptional case.
There is a risk of injury, particularly in the
event of braking maneuvers or abrupt
changes in direction.
Always stow objects in such a way that they
cannot be tossed about. Before traveling,
secure objects, luggage or loads to prevent
them slipping or tipping over. If you remove a
rear bench seat, it is advisable to store it out- side the vehicle.
GWARNING
When the permissible wheel loads, axle loads
and/or the maximum permissible gross vehi-
cle weight are exceeded, driving safety is
compromised. The handling as well as steer-
ing and braking characteristics may be signif-
icantly impaired. Overloaded tires may over-
heat, causing them to burst. There is a risk of
an accident.
When transporting a load, always observe the
permissible wheel loads, axle loads and the
maximum permissible gross vehicle weight
for the vehicle (including occupants).
GWARNING
When you load the roof, the center of gravity
of the vehicle rises and the driving character-
istics change. If you exceed the maximum roof
load, the driving characteristics, as well as
steering and braking, will be greatly impaired.
There is a risk of an accident.
Never exceed the maximum roof load and
adjust your driving style.
!If you are using a roof carrier, observe the
maximum roof load and maximum roof carrier
load.
You will find information about the maximum
roof load in the "Technical data" section
(
Ypage 287) and information about roof carri-
ers in the "Carrier systems" section
(
Ypage 217).
RDo not stack luggage or loads higher than the
backrests.
RStow objects preferably in the cargo com-
partment.
RWhen transporting luggage, always use the
cargo tie-down rings and a parcel net, if pres-
ent.
RUse cargo tie-down rings and fasteners which
are suitable for the weight and size of the
load.
Always observe the operating instructions of the respective manufacturer when using suitable
load securing aids or tie downs. In particular, the
information on service life.
Loading guidelines213
Transporting loads
Z

Installing/removing cargo tie-down
rings for the load rails
GWARNING
If th ecargo tie-down rin gis no tproperly
installed, it may slip or become detached in
th eevent of abrup tchanges in direction ,brak -
ing maneuvers or an accident. This may caus e
objects ,luggag eor th eload to slip, ti pove ror
be tosse dabout ,striking vehicl eoccupants.
Ther eis aris kof injury.
Before usin gth ecargo tie-down rings, always
mak esur ethey are properly installed and
canno tbe moved.
XTo install: slide thecargo tie-down rin g
throug h arecess in th eloadin grail close to
th eload until lockin gmechanism :engage s
in th erecess .
iWhen you pull lockin gmechanism :up and
out of th erecess ,th ecargo tie-down rin gis
able to mov ewithin th eloadin grail. Mak e
sur ethat lockin gmechanism :is always
engage din arecess .
XCheckth ecargo tie-down rin gfor fir mseat -
ing .
XTo remove: pull lockingmechanism :up
and pull th ecargo tie-down rin gtowards th e
lockin gmechanism and out of th eloadin grail
throug h arecess .
Carrier systems
Roof carrier
GWARNIN G
When you load th eroof, th ecenter of gravit y
of th evehicl erises and th edriving character-
istics change. If you exceed th emaximum roo f
load, th edriving characteristics ,as well as
steering and braking ,will be greatl yimpaired.
Ther eis aris kof an accident.
Never exceed th emaximum roo fload and
adjust your driving style.
You can fin dinformation about th emaximum
roo fload in th e"Technical data" section
(
Ypage 287).
!Mak esur ethat:
Rth escrews for th eroo fcarrie rare tightened
in th esliding blocks to atorque of
6. 0 – 7.4lb-ft (8 –10 Nm)
Rth ebolts, when tightened, do no ttouch th e
rails .
Rtheslot nut sare no tlocate din th earea of
th eplastic caps.
Rth eslot nut shav eth eright cross-section .
Rthemounting rails in th einterior are free of
dirt .
Rthescrews are retightened evenly after
approximately 30 0mile s(50 0km).
We recommen dtha tyou only use roo fracks
tested and approve dby Sprinter. These help
avoid vehicl edamage.
!If you wan tto retrofit securin grails, hav eit
don eat aqualified specialist workshop .You
could otherwise damage th evehicle.
:Securin grail s
Carrier systems217
Transporting loads
Z

Releasehandle for th ehoo d
XStop your veh icleas far away fr omtraff icas
possible on level ground.
XSwitch off the engine.
XSecure the veh icleto prevent itfrom rolling
away.
XPull release handle :onthe hood.
The hoodis released.
XReach into the gap and push lever ;onthe
hoo d catch up.
XSwin g the hood up unt ilsupport strut =
engages and the hood issupported.
Closing the hood
GWARNIN G
If the hoodis unlatched, it could tip forward
during rapid decelerati on ofthe vehicle and
hit persons or objects within its path.Thereis
a risk ofan acc ident and injury.
Therefore, always make sure that the hoodis
closed and locked co mpletely before driv ing
off.
If the hood is not locked and you are alrea dy
driv ing at walking pace:
Rthe yellow 1indicat or lamp in theinstru-
ment cluster goes onfor vehicles without
steering -wheel butto ns.
Rthe 1 Hoodopendisplay appears for vehi-
cles with steering-wheel butto ns.
!When you press the support strut back,
make sure that you do not press it against the
detent position and cause itto bend.
!Do no t use your hands to push thehood
down .You could damage it otherwise.
XLift the hood slightly.
XPress support strut =towards the back.
XLowe r the hood and allow it to fallwith
mom entum fr oma height of approximat ely
1 ft (30 cm).
The hood locks audibly.
XChec k that the hood is correctly locke d.
If the hood can beraised slightly, it is not
properly engaged. Ifthe hood is not correctly
engaged, openthehood again. Let the hood
fall with a little moremom entum.
220Engine compartment
Maintenance and care

Overview of the engine compartment
Example: engine
:
Coolant expansion tank cap (Ypage 223)
;DEF filler neck cap (Ypage 128)
=Engine oil filler neck cap (Ypage 221)
?Brake fluid expansion tank cap
(Ypage 224)
AWasher fluid reservoir cap (Ypage 225)
Regularly check the fluid level and the assembly
for leaks. If you detect fluid loss, e.g. oil flecks on
the vehicle parking space, consult a qualified
specialist workshop immediately.
Engine oil
General notes
!Engine oil gets dirty in the course of opera-
tion and its quality and volume are gradually
diminished. Regularly check the oil level, and
top up or have it replaced as needed.
Observe the information on engine oils and oil
consumption in the "Technical data" section
(
Ypage 282).
You can check the oil level in the engine:
Ron the display of the on-board computer
Rwith the oil dipstick
Checking the oil level shown in the dis-
play
If at extremely low temperatures no engine oil
level is displayed after five minutes, repeat the
engine oil level check after another five minutes.
If an oil level reading is still not displayed, check
the engine oil level with the dipstick
(
Ypage 222). Have the engine oil level checked
at a qualified specialist workshop. Only check the oil level when the engine is at
normal operating temperature.
XPark the vehicle on a level surface.
XSwitch off the engine.
XWait 5 minutes.
XTurn the key to position
2in the ignition lock.
The display is activated.
XVehicles without steering wheel buttons:
press the 4menu button on the instrument
cluster (
Ypage 34) repeatedly until the dis-
play shows the 1symbol.
The --:--
display message appears in the
display while the engine oil level measure-
ment is running.
XVehicles with steering wheel buttons:
press the Ëservice button on the instrument
cluster (
Ypage 34).
The 4 Engine oil level Measuring
inprogressdisplay message appears in the
display while the engine oil level measure-
ment is in progress.
Display message for vehicles without steer-
ing-wheel buttons: the display may show the
following messages after the engine oil level
measurement.
1Action
OKXDo not add oil.
– 1.0 qtsXAdd the amount of oil
shown (Ypage 223).
XCheck the engine oil level
again after a few minutes.– 1.5 qts
– 2.0 qts
HIThe oil level is too high.
XHave excess oil removed.
Measurement units in the display:
RqtsUSA only
RltrCanada only
Display message for vehicles with steering- wheel buttons: the display may show the fol-
lowing messages after the engine oil level meas-
urement.
1Action
Engineoillevel OKXDo not add oil.
Engine compartment221
Maintenance and care
Z

Do not run the engine for longer than neces-
sary when the vehicle is stationary.
Before having maintenance and repairs per-
formed, it is essential to read the materials rela-
ted to the maintenance and repairs:
Rthe applicable sections of the technical doc-
umentation, e.g. the Operator's Manual and
workshop information.
Rregulations such as industrial safety regula-
tions and accident prevention regulations.
While working under the vehicle, you must
secure the vehicle on jack stands with sufficient load capacity.
Never use the jack as a substitute. The vehicle's
jack is intended only to raise the vehicle for a
short time when changing a wheel. It is not
suited for performing maintenance work under
the vehicle.
Please also refer to the notes about qualified
specialist workshops (
Ypage 27).
The scope and regularity of the inspection and
maintenance work primarily depend on the
often diverse operating conditions. Specialist
knowledge beyond the scope of this Operator's
Manual is required when carrying out testing
and maintenance work. This work should only be
carried out by trained staff.
The vehicle Maintenance Booklet describes the scope and fre que
ncy of maintenance work and
contains additional notes on the New Vehicle
Limited Warranty and on service products.
Maintenance services must be carried out in
accordance with the provisions and recommen-
dations in the Maintenance Booklet. Not doing
so could void the warranty claim and lead to
refusal of goodwill gestures after the manufac-
turer has submitted a damage report.
iObserve the notes on genuine Sprinter parts
(Ypage 29).
Service interval display
General notes
A service that is due is displayed in the service
interval display about one month in advance. A
message is then displayed while the vehicle is in
motion or when the ignition is switched on.
iThe service interval display does not provide
information about the engine oil level. The service interval display should therefore not
be confused with the
5engine oil level
display.
The service due date is displayed in days or
miles (kilometers), depending on the total dis-
tance driven.
The symbols or letters on the service display
show the type of service that is due.
¯ orA
for a minor service
° orB
for a major service
Service due date display
Vehicles with steering wheel buttons: the
following messages may be displayed.
R¯ Service A due in ... days
R¯Service A due in ... mi(km)
R¯ Service A Carry out now
Vehicles without steering wheel buttons:
the following messages may be displayed.
R¯for service A
R°for Service B
Additionally, you will see the remaining distance
in miles ( mi
) or kilometers ( km) or the remaining
time in days ( d).
Service due date has been exceeded
Vehicles with steering wheel buttons: if you
have missed the service due date, one of the
following messages appears in the display and
warning tone also sounds.
R¯ Service A overdue by ... days
R¯Service A overdue by ... km(km)
Vehicles without steering wheel buttons: if
you have missed the service due date, the ¯
or ° symbol for the service flashes for ten
seconds after the ignition is switched on. A
minus sign also appears in front of the service
due date.
Calling up the service due date
XTurn the key to position 2in the ignition lock.
The display is activated.
Vehicles without steering wheel buttons
XPress the 4menu button on the instrument
cluster repeatedly until the ¯or°
symbol for the service appears in the display.
Maintenance227
Maintenance and care
Z

Additionally, you will see the remaining dis-
tance in miles (mi) or kilometers ( km) or the
remaining time in days ( d).
Vehicles with steering wheel buttons
XPress the VorU button on the steering
wheel until the standard display (Ypage 166)
appears in the display.
XPress the &or* button on the steering
wheel repeatedly until the service message
appears in the display, for example:
R¯ Service A in ... days
R¯Service A in ... mi(km)
Battery
Important safety notes
Work on the battery, e.g. removing or installing,
requires specialist knowledge and the use of
special tools. Therefore, always have work on
the battery carried out at a qualified specialist
workshop.
GWARNING
Work carried out incorrectly on the battery
can lead, for example, to a short circuit and
thus damage the vehicle electronics. This can
lead to function restrictions applying to
safety-relevant systems, e.g. the lighting sys-
tem, the ABS (anti-lock braking system) or the
ESP
®(Electronic Stability Program). The oper-
ating safety of your vehicle may be restricted.
You could lose control of the vehicle, for
example:
Rwhen braking
Rin the event of abrupt steering maneuvers
and/or when the vehicle's speed is not
adapted to the road conditions
There is a risk of an accident.
In the event of a short circuit or a similar inci-
dent, contact a qualified specialist workshop
immediately. Do not drive any further. You
should have all work involving the battery car- ried out at a qualified specialist workshop.
Further information can be found under "ABS"
(
Ypage 54) and under "ESP®" (Ypage 56).
GWARNING
Electrostatic build-up can lead to the creation of sparks, which could ignite the highly explo-
sive gases of a battery. There is a risk of an
explosion.
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up.
The flammable gas mix is produced when the
battery is charged or when the vehicle is jump-
started.
Always make sure that neither you nor the bat-
tery are electro statically charged. Electrostatic
charging results, for example, from:
Rwearing synthetic clothing
Rfriction between clothing and the seat
Rdragging or pushing the battery across carpet
flooring or any other synthetic materials
Rrubbing the battery with cloths or towels.
Comply with the following safety precautions
and take protective measures when handling
batteries.
Risk of explosion. Explosive oxyhy-
drogen is produced when batteries
are being charged. Only charge bat-
teries in well-ventilated areas.
Fire, open flames and smoking are
therefore prohibited when working
on the battery. Avoid creating
sparks.
Battery acid is caustic. Avoid con-
tact with the skin, eyes or clothing.
Wear acid-proof protective gloves. If
skin or clothes are splashed with
acid, neutralize the splashes imme-
diately with soapy water or an acid
neutralizer, and then clean the affec-
ted areas with water. Consult a doc- tor if necessary.
Wear eye protection. When mixing
water and acid, the liquid can splash
into your eyes. Rinse acid splashes
to the eyes immediately with clean
water and contact a doctor immedi-
ately.
Keep children at a safe distance.
Children are not able to assess the
228Battery
Maintenance and care