2018 MERCEDES-BENZ GLA SUV Owner's Manual

XTo install:insert cup holder into lateral
curved sections ;in the stowage compart-
ment. Insert the cup holder so that the wedge of the upper section of cup holder :faces
forwards.
XPress the cup holder downwards until it
engages on the right and left-hand sides.
Cup holder in the rear seat armrest
!Do not sit on or support your body weight on
the rear seat armrest when it is folded down,
as you could otherwise damage it.
!Close the cup holder before folding the rear
seat armrest up. Otherwise, the cup holder
could be damaged.
XFold down the rear seat armrest.
XTo open: press the front of cup holder :
or ;.
Cup holder :or; extends automatically.
XTo close: slide cup holder :or; back until
it engages.
Sun visors
Overview
GWARNING
If the mirror cover of the vanity mirror is folded
up when the vehicle is in motion, you could be
blinded by incident light. There is a risk of an
accident.
Always keep the mirror cover folded down
while driving.
:Mirror light
;Bracket
=Retaining clip, e.g. for a car park ticket
?Vanity mirror
AMirror cover
Vanity mirror in the sun visor
Mirror light :only functions if the sun visor is
clipped into bracket ;and mirror cover Ahas
been folded up.
Glare from the side
XFold down the sun visor.
XPull the sun visor out of retainer ;.
XSwing the sun visor to the side.
Ashtray
Front ashtray
!The stowage space under the ashtray is not
heat resistant. Before placing lit cigarettes in the ashtray, make sure that the ashtray is
properly engaged. Otherwise, the stowage
space could be damaged.
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XVehicles with a stowage compartment
cover:press the lower section of cover :.
The stowage compartment opens.
XTo remove the insert: lift insert=up; and
out.
XTo re-install the insert: press insert=into
the holder until it engages.
iIf you remove the ashtray insert, you can use
the resulting compartment for stowage.
Rear compartment ashtray
XTo open: pull cover =out by its top edge.
XTo remove: pull insert;by recess :in the
direction of arrow ?until it audibly releases.
XLift insert ;up and out.
XTo install the insert: install insert;from
above into the holder and press down until it
engages.
Cigarette lighter
GWARNING
You can burn yourself if you touch the hot
heating element or the socket of the cigarette lighter.
In addition, flammable materials can ignite if:
Rthe hot cigarette lighter falls
Ra child holds the hot cigarette lighter to
objects, for example
There is a risk of fire and injury.
Always hold the cigarette lighter by the knob.
Always make sure that the cigarette lighter is
out of reach of children. Never leave children
unsupervised in the vehicle.
Your attention must always be focused on the
traffic conditions. Only use the cigarette lighter when road and traffic conditions permit.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 124).
XVehicles with a stowage compartment
cover: press the lower section of cover :.
The stowage compartment opens.
XPress in cigarette lighter ;.
Cigarette lighter ;will pop out automatically
when the heating element is red-hot.
12 V sockets
General notes
XTurn the SmartKey to position 1in the igni-
tion lock (Ypage 124).
The sockets can be used for accessories with a
maximum draw of 180 W (15 A). Accessories
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include such items as chargers for mobile
phones.
If you use the sockets for long periods when the
engine is switched off, the battery may dis-
charge.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-
board voltage is too low, the power to the sock-
ets is automatically cut. This ensures that there is sufficient power to start the engine.
Socket in the front center console
XVehicles with a stowage compartment
cover: press the lower section of the cover.
The stowage compartment opens.
XLift up the cover of the socket.
Socket in the rear compartment center
console
XPull the cover out by the top of the handle
edge.
XLift up the cover of the socket.
Socket in the cargo compartment
XLift up the cover of socket :.
mbrace
General notes
You must have a license agreement to activate
the mbrace service. Make sure that your system
is activated and operational. To log in, press the
ï MB Info call button. If any of the steps
mentioned are not carried out, the system may
not be activated. If you have questions about the activation, con-
tact one of the following telephone hotlines:
RUSA:
Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
Shortly after successfully registering with the
service, a user ID and password will be sent to
you by post.
USA only: you can use this password to log onto
the mbrace area under "Owners Online" at
http://www.mbusa.com.
The system is available if:
Rit has been activated and is operational
Rthe corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
Ra service subscription is available
Rthe starter battery is sufficiently charged
iDetermining the location of the vehicle on a
map is only possible if:
RGPS reception is available.
Rthe vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system
To adjust the volume during a call, proceed as
follows:
XPress the WorX button on the multi-
function steering wheel.
or
XUse the multimedia system's volume control.
The system offers various services, e.g.:
RAutomatic and manual emergency call
RRoadside Assistance call
RMB Info call
USA only: you can find information and a
description of all available features under "Own-
ers Online" at http://www.mbusa.com.
System self-test
After you have switched on the ignition, the sys-
tem carries out a self-diagnosis.
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A malfunction in the system has been detected
if one of the following occurs:
RThe indicator lamp in the SOS button does notcome on during the system self-test.
RThe indicator lamp in the FRoadside
Assistance button does not light up during
self-diagnosis of the system.
RThe indicator lamp in the ïMB Info call
button does not light up during self-diagnosis
of the system.
RThe indicator lamp in one or more of the fol-
lowing buttons continues to light up red after
the system self-diagnosis:
-SOS button
-F Roadside Assistance call button
-ïMB Info call button
RAfter the system self-diagnosis, the Inoper‐ativeorServiceNotActivatedmessage
appears in the multifunction display.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In the event of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Service Center or contact the
following service hotlines:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
Emergency call
Important safety notes
GWARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
Ryou see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
Rthe vehicle is on a dangerous section of
road
Rthe vehicle is not visible or cannot easily beseen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi- lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
You must have a license agreement to activate
the mbrace service. Make sure that your system
is activated and operational. To register, press
the ï MB Info call button. If any of the steps
mentioned are not carried out, the system may
not be activated.
If you have questions about the activation, con-
tact one of the following telephone hotlines:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered.
iYou cannot end an automatically triggered
emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call
message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the Call
Connectedmessage appears in the multifunc-
tion display.
All important information on the emergency is
transmitted, for example:
Rcurrent location of the vehicle (as determined by the GPS system)
Rvehicle identification number
Rinformation on the severity of the accident
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
lished between the Customer Assistance Center
and the vehicle occupants.
RIf the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
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attempts to get more information on the
emergency.
RIf there is no response from the vehicle occu-pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed
message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
XTo initiate an emergency call manually:
press cover :briefly to open.
XPress SOS button ;briefly.
The indicator lamp in SOS button ;flashes
until the emergency call is concluded.
XWait for a voice connection to the Mercedes-
Benz Customer Assistance Center.
XAfter the emergency call, close cover :.
iIf the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside assistance button
XPress roadside assistance call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in roadside assistance but- ton :flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
iThe display of the multimedia system indi-
cates that a call is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on the multimedia sys-
tem, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 263).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
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Further details are available in your mbrace
manual.
iThe system has not been able to initiate a
roadside assistance call, if:
Rthe indicator lamp for roadside assistance
call button :is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
MB Info call button
XPress MB Info call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The Connecting call
message appears in
the multifunction display. The audio system is muted.
If a connection can be made, the Call con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
iThe display of the multimedia system indi-
cates that a call is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on the multimedia sys-
tem, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate an
MB Info call, if:
Rthe indicator lamp in MB Info call button :
is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can still be initiated. In this case, an emergency
call will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding multimedia system button
for ending a phone call
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iWhen a call is initiated, the audio system is
muted. The mobile phone is no longer con-
nected to the multimedia system. However, if
you want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to 20 way points.
You are prompted to confirm route guidance to
the address entered.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved in
the address book.
iThe Destination Download function is avail-
able if the relevant mobile phone network is
available and data transfer is possible.
iThe Destination Download function can only
be used if the vehicle is equipped with a nav-
igation system.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately.
iYou can also use the Route Assistance func-
tion if your vehicle is not equipped with a nav-
igation system.
Within the framework of this service, you receive
a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search and Send
General notes
iTo use "Search & Send", your vehicle must
be equipped with mbrace and a navigation
system. Additionally, an mbrace service sub-
scription must be completed.
"Search & Send" is a destination entry service. A
destination address found on Google Maps™
can be transferred via mbrace directly to your
vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://
www.maps.google.com and enter a destina-
tion address into the entry field.
XTo send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
iExample:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
XClick "Send".
iInformation on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up destination addresses
XSwitch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
A display message appears, asking whether
navigation should be started.
XSelect Yesby turning cVdor sliding XVYthe
controller and confirm with W.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved in
the address book.
iIf you have sent more than one destination
address, each individual destination must be
confirmed separately.
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iDestination addresses are loaded in the
same order as the order in which they were
sent.
If you own multiple Mercedes-Benz vehicles
with mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minute s.After
30 days, the vehicle can no longer be opened
remotely.
XContact the following service hotlines:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
You will be asked for your password.
XReturn to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
USA only: alternatively, the vehicle can be
opened via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num-
ber and password.
iVehicle remote opening is only possible if
the corresponding mobile phone network is
accessible.
Vehicle remote closing
The valet locking feature can be used when you
have forgotten to lock the vehicle and you are no
longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center. The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
XContact the following service hotlines:
RUSA:
Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotelyolmessage appears in the multifunc-
tion display.
USA only: alternatively, the vehicle can be
locked via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num-
ber and password.
iThe vehicle remote closing feature is avail-
able when the relevant mobile phone network is available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency isinformed of the location of the vehicle.
iIf the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
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