2018 MERCEDES-BENZ E-CLASS SEDAN service

Digita
l–int hevehicl eV ehicle document walletD igital–ont he Interne tD igital–asanA pp
Fa miliarize yourself wit hthe con‐
te nts of theO perator's Manual
directly via thev ehicle's multi‐
media sy stem (menu item "Vehi‐
cle"). Startw itht he quickg uide,
disco very our vehicle's highlights
or broaden your kn owledg ewith
useful tips. Her
eyou can find comprehen‐
si ve informatio nabout operating
yo ur vehicle and about services
and warranties in printed form. Yo
uc an find theO perator's Man‐
ual on theM ercedes-Benz home‐
page. The Mercedes-Benz Guides App
is
available free-of- charge in
fa miliar App stores. É2135845407uËÍ
2135845407 Apple
®
iOS AndroidTM Order no. P2
130705 13
Editio nB-2018 Pa
rtno. 2135 84 54 07 E-Clas
sSedan Ope
rator's Manual
Mercedes-BenzMercedes-Benz E-Class Sedan

Atag lance .................................................... 6
Cockpit ........................................................... 6
Overvie wofwarning and indicator lamps ...... .8
Overhead contro lpanel ................................ 12
Doorc ontrol panel and sea tadjustment ....... 14
Emergencies and breakdowns ...................... 16
DigitalOperato r'sM anua l........................ .18
Callin gupt he Digital Operator's Manual ...... 18
Generalnotes ............................................. 19
Pr otecting thee nvironment. ......................... 19
Mercedes-BenzG enuineParts ....................... 19
Operator's Manual ........................................2 0
Service and vehicle operation ....................... 21
Operating saf ety. .......................................... 22
Declarat ionofc onformity forw ireless
ve hicle components. ....................................2 3
Diagnost ics connection ................................ 24
Qualified specialis tworks hop ....................... 25
Cor rect us eoft hevehicle ............................2 5
Problems wit hyour vehicle ........................... 25
Re portin gsafet yd efects .............................. .25
Limited Warrant y......................................... .26 QR codes
fort he rescue car d....................... 26
Ve hicle dat astorage .....................................2 6
Copyright .. .................................................... 29
Occupant safety......................................... 31
Re stra int sy stem .......................................... .31
Seatb elts ..................................................... 33
Airbag s......................................................... 38
PRE-SAFE
®sy stem ....................................... 45
Children in thev ehicle ................................. .46
No tesonp etsint hevehicle .........................5 6
Opening and closing.................................. 57
SmartK ey...................................................... 57
Doors ............................................................ 62
Tr unk ............................................................ 65
Ro ller sun blinds .......................................... .71
Sid ew indo ws ................................................ 72
Sliding sunroof .............................................. 76
Anti-thef tprotection .................................... .81
Seats and stowing .................................... .83
No tesont he cor rect driver's seatp osition ... 83Seats ............................................................
84
St eering wheel ............................................. .93
Using them emor yfunction .......................... 96
St ow agea reas .............................................. 97
Cup holder .................................................. 105
Ashtr ayand cigar ette lighter ...................... .106
Soc kets ....................................................... 107
Wi reless chargingoft he mobile phone
and connection wit hthe exterior antenna ... 110
Ins talling or removing thef loor mats ........... 112
Light and visibility .................................... 114
Exterio rlighting ........................................... 114
Interior lighting ............................................ 118
Wi ndshield wipe rand windshield washer
sy stem ........................................................ 120
Mir rors ........................................................ 122
Operating thes un visor s............................. 125
Infrared reflectiv ewindshield ..................... .125
Climat econtrol ......................................... 127
Overvie wofclimatecontro lsystems ......... .127
Operating thec limat econtrol sy stem ......... 128
2
Conte nts

Protecting thee nvironment
+ENVIRONMENTAL NOTEEnvironmental
damage duetooperating conditions and
personal driving style
The pollutant emission of your vehicle is
directl yrelated tothew ay yo uoperat eyour
ve hicle.
Yo uc an help toprotect thee nvironmentb y
operating your vehicle in an environmentally
re sponsible manner .Please obser vethef ol‐
lowing recommendations on ope rating condi‐
tions and pe rsonal driving style.
Operating conditions:
#Mak esuret hat thet irep ressur eisc or‐
re ct.
#Do no tcarry anyu nnecessar yweight
(e.g. roof luggag eracks once youn o
longe rneed them).
#Ad her etot he service inter vals.
Ar egularly serviced vehicle will contri b‐
ut etoe nvironmenta lprotection.
#Alw aysh ave service workcar ried out at
aq ualified specialis tworks hop.
Pe rsonal driving style:
#Do no tdepress thea ccelera torp edal
when startin gthe engine.
#Do no twarmupt he engine while the
ve hicle is stationar y.
#Drivecarefully and maintai nasuita ble
di st anc efromt hevehicle in front.
#Av oid frequent, sudden acceleration
and braking.
#Chang egear in good time and use each
ge ar only uptoÔ of its maximum
engine speed.
#Switc hoffthee ngine in stationar ytraf‐
fi c, e.g. byusingt he ECOstart/s top
function.
#Driv einaf uel-efficient manne r.
Environmental issues and recommendations:
It is recommended that your e-use or recycle
materials ins tead of jus tdisposingoft hem. The
releva nt environmental guideline sand regu‐
lations ser vetoprotect thee nvironmenta nd
mus tbes trictlyo bserved.
Mercedes-Benz GenuineParts
+ENVIRONMEN TALN OTEEnvironmental
damage causedbynotu sing recycled
re conditione dcomponents
Daimle rAGoffer sr ecycled reconditioned
components and part switht he same quality
as ne wparts .The same entitlementf romt he
Limited Warrant yisv alid as forn ew parts.
#Use recycle dreconditioned compo‐
nents and parts from Daimler AG.
Gene raln otes 19

*NO
TEImpairment of theo perating ef fi‐
ciency of ther estraint sy stems from
ins talling accessories or from repair sor
we lding
Airbags, Emer gency Tensioning Devices, as
we ll as control unit sand sensor sfor the
re stra int sy stems, ma ybeinstalled in thef ol‐
lowing areas of your vehicle:
RDoors
RDoor pillars
RDoors ills
RSeats
RCockpit
RInstrument clus ter
RCente rconsole
#Do no tins tall accessories suc hasaudio
sy stems in these areas.
#Do no tcarry out repair sorw elding.
#Have accessori esretrofitted at aquali‐
fi ed specialis tworks hop.
Yo uc ould je opardizet he operating saf etyofy our
ve hicle if youu se parts ,tires and wheelsasw ell
as accessories releva nt tosaf etyw hichh ave not
been appr ovedbyM ercedes-Benz. Saf ety-re le‐
va nt sy stems, e.g. theb rake system, ma ymal‐
function .Onlyu se Mercedes-Benz GenuineParts
or parts of equal quality. Onlyuse tires, wheels
and accessor yparts that ha vebeen specifically
appr ovedfor your vehicle model.
Mercedes-BenzG enuineParts aresubject to
st rict qualityc ontrol. Eac hparth as been spe‐
ciall ydeve loped, manufactured or selecte dfor
Mercedes-Benzv ehicles andfine-tuned fort hem.
Therefore, onl yMercedes-Benz GenuineParts
should be used.
Mor ethan 300,000 dif fere nt Mercedes-Benz
GenuineParts ar eavailable forM ercedes-Benz
models.
All au thorized Mercedes-Benz Center smaintain
as upply of Mercedes-Benz GenuineParts for
necessary service and repair work.Ina ddition,
st ra tegically located parts-deliver ycenter spro‐
vide forq uic ka nd reliable parts service. Alw
ayss pecify thev ehicle identification number
(VIN) (→pag e386) when ordering Mercedes-
Benz GenuineParts.
Operator's Manual
This Operator's Manual describes all models and
all standar dand optional equipment available for
yo ur vehicle at thet ime of this Opera tor's Man‐
ua lgoing topress. Countr y-specific dif fere nces
ar ep ossible. No tethat your vehicle ma ynotbe
equipped wit hallfe atures descri bed. This also
applies tosaf ety-re leva nt sy stems and functions.
Therefore, thee quipment on your vehicle may
dif ferf romt hat in thed escription sand illustra‐
tions.
The original pur chase contract documentation
fo ry our vehicle contains alistofa ll ofthes ys‐
te ms in your vehicle.
Should youh ave anyq uestion sconcerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenanc eBooklet
ar ei mp ortant documents and shoul dbekeptin
th ev ehicle.
20
General no tes

Service andvehicl eoperation
Vehicl eoperation outside theU SAor Canada
When youa reabroad withyour vehicle, obser ve
th ef ollowing points:
RService points or replacemen tparts ma ynot
be available immediatel y.
RUnleaded fuel ma ynotbe available forv ehi‐
cles wit hacatalytic con verter .L eaded fuel
ma ycause damag etothe catalytic con verter.
RThe fuel ma yhave anextreme lylowo ctane
number .Unsuita ble fuel can cause engine
damage.
Some Mercedes-Benz models ar eavailable in
Europe thro ugh our European De liveryP rogram.
Fo rm orei nformation, please consult an au thor‐
ized Mercedes‑Benz service center ,orwrite to
one of thef ollowing address:
In theU SA:
Mercedes-Benz US A,LLC
EuropeanD eliveryDepartment
One Mercedes Drive
Montvale,NJ0 7645-0350 In Canada:
Mercedes-Benz Canada
,Inc.
EuropeanD eliveryDepartment
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9
Maintenance
Yo ur cus tomer advisor confirms thes ervice in
th es ervice report.
Ro adside Assistance
The Mercedes-Benz Roadside Assis tance Pro‐
gram of fers tech nica lhelpint he case of a
breakdown. Your calls tothet oll-free Roadside
Assis tance Hotline ar eanswe redbyo ur agents
24 hour sad ay,3 65 da ysay ear.
1-800-FOR-MERCedes (1-800-367-63 72)(USA)
1-800-387-0 100( Canada)
Yo uc an find fur ther information in the
Mercedes-BenzR oadside Assistance Program
brochure (USA) orthe" Roadside Assis tance" section in
them aintenanc eand warrant yinfor‐
mation bookle t(Canada). Youw illfind bo thin
th ev ehicle document wallet.
Chang eofaddress or chang eofo wnership
Inthee vent of achang eofa ddress, please send
us the" Notification of address change" in the
Service and Guarantee bookle torsimply cal lthe
Mercedes-BenzC ustomer Assis tance Center
(USA) on theh otline number
1-800-FO R-MERCedes (1-800-367-63 72)o rC us‐
to mer Service (Canada )on1 -800-387-0 100. We
can then reac hy ou in atimel yfashion, if neces‐
sar y.
If yo us ellyour Mercedes, pleasel eave all litera‐
tur eint hevehicle so that it is available tothe
next owner .Ify ou ha vepur chased aused vehi‐
cle, please send us the" Notice of Pur chase of
Used Car" in theS ervice and Guarantee booklet
or simpl ycall theM ercedes-Benz Cus tomer
Assis tance Center (USA) at theh otline number
1-800-FO R-MERCedes (1-800-367-63 72)o rC us‐
to mer Service (Canada )at1 -800-387-0 100.
Gene raln otes 21

Important noticeforC alifornia retail bu yers
and lessee sofMercedes-Benz automobiles
Under California la wyou ma ybeentitled toa
re placemen tofyourvehicle or arefund of the
pur chase price or lease price ,ifafter areasona‐
ble number of repair attem ptsM ercedes-Benz
US A,LLCa nd/or its authorized repair or service
fa cilities failto fixo ne or mor esubstantial
defect sorm alfunctions in thev ehicle that are
co veredbyi tsexpress warrant y.
During aperio dof18m onths from originald eliv‐
er yoft hevehicle or akilome ter/mileage read‐
ing of 18,000 miles (29,000 km), whiche ver
occur sfirst ,v ehicle repair is presumed fora
re tail buyer or lessee if one or mor eofthefol‐
lowing occurs:
(1) thes erious defect or damag ecan result in
deadly or serious injur ytothevehicle occu‐
pants while driving AND this defect has
already been repaired at leas ttwice AND
Mercedes‑Benz, LL Chas been informed in
writing of then ecessity of arepair.
(2) thed efect or damage, though less serious
th an (1) abo ve,h as already been repaired at leas
tfour times AND Mercedes‑Benzh as
been informed in writing of then ecessity of
ar epair.
(3) thev ehicle canno tbeusedforl onger than
30 calendar da ysbecause of repair work
re sulting from this or other serious defects
or damage.
Please send your written notic eto:
Mercedes‑BenzU SA,LLC
Cus tomer Assis tance Center
3M ercedesD rive
Montvale, NJ 0764 5-0350
Operating saf ety
&
WARNING Risk of accident duetom al‐
functions or sy stem failures
If yo udon othave thep rescribed service/
maintenanc eworkora nyrequ iredrepairs
car ried out, this could result in malfunctions
or sy stem failures.
#Alw aysh ave thep rescribed service/
maintenanc eworkasw ell anyrequired
re pair scarried out at aqualified spe‐
cialis tworks hop.
&
WARNING Risk of accident or injury due
to incor rect modification of electronic
components and part s
Modification toelectronic components, their
softwar eorwiring could impair their function
and/or thef unction of other networ kedc om‐
ponen tparts. In particular ,systems releva nt
to saf etyc ould also be af fected.
As aresult, these ma ynolonger function
proper lyand/or jeopardizet he operating
saf etyoft hevehicle.
#Ne vertamper wit hthe vehicle's wiring,
electronic componentsors oftware.
#Yous hould ha veall workon electrical
and electronic componentsc arried out
at aq ualified specialis tworks hop.
22
General no tes

Qualified specialistworks hop
An authorized Mercedes-Benz Center is aquali‐
fi ed specialis tworks hop. It has then ecessary
specialis tknowl edge, tools and qualificationst o
cor rectl yc arry out thew orkr equired on your
ve hicle. This particularly applies towo rkreleva nt
to saf ety.
Alw aysh ave thef ollowing workcar ried out on
yo ur vehicle at aqualified specialis tworks hop:
Rwo rkreleva nt tosaf ety
Rservice and maintenance work
Rrepair work
Rmodifications as well as ins tallation sand
con versions
Rwo rkon electronic component parts
Mercedes‑Benz recommends an au thorized
Mercedes‑Benz Center.
Cor rect use of thev ehicle
If yo ur emo veanyw arning sticke rs,y ou or others
could failto recognize cer tain dangers. Lea ve
wa rning sticke rs in position. When using
thev ehicle, obser vethef ollowing
information:
Rth es afet yn otes in this manual
Rtech nica ldataf or thev ehicle
Rtraf ficr ules and regulations
Rlaws and saf etys tandards per tainin gto
mo torv ehicles
Problems with your vehicle
If yo us hould experience aproblem wit hyour
ve hicle, particular lyone that youb elie vemay
af fect its saf eopera tion, weurge youtoc ontact
an au thorized Mercedes-Benz service center
immediately tohave thep roblem diagnosed and
re ctified. If thep roblem is no tresolved to your
satisfaction,p leasediscussthep roblem again
wit hthe authorized Mercedes-Benz service cen‐
te ro r,if necessar y,contact us at one of thef ol‐
lowing addresses.
In theU SA:
Cus tomer Assis tance Center
Mercedes-Benz US A,LLC 3M
ercedes Drive
Montvale,NJ0 7645-0350
In Canada:
Cu stomer Relation sDepartment
Mercedes-Benz Canada, Inc.
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9Re porting saf etyd efects
US Ao nly:
The following text is published as requ ired of
manufacturer sunder Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5p ursuant tothe
"National Traf fica nd Mo torV ehicle Saf etyA ct of
19 66".
If yo ub elie vethat your vehicle has adefect
whic hcould cause acrash or could cause injury
or death, yous hould immediatel yinfor mthe
Na tional Highw ayTraf ficS afet yA dmini stra tion
(NHT SA)ina ddition tonotifying Mercedes-Benz
US A,LLC.
General no tes 25

If NHTSAreceive ssimilar complaints, it may
open an in vestigation ,and if it finds that as afet y
defect exists in agroup ofvehicles, it ma yorder
ar ecall and remedy campaign. Ho wever,NHT SA
canno tbecome in volved in individual problems
between you, your dealer ,orMercedes-Benz
US A,LLC.
To contact NHT SA,you ma ycall theV ehicle
Saf etyH otline toll-f reeat1 -888-327-4236
(TT Y:1-800-424-9 153) (inside theU SA); go to
http://www.safercar.gov; or writ eto:Ad minis‐
trator ,NHTSA ,400 Se venthS treet, SW.,Wa sh‐
ington, DC 20590, US A.
Fu rther information on vehicle saf etyc an be
fo und at :http://w ww.safercar.g ov
LimitedWarranty
* NO
TEDama getothev ehicle arising
from violation of these operating instruc‐
tions.
Damag etothevehicle can arise from viola‐
tion of these operating instructions.
This damag eisnotcoverede ither bythe
Mercedes-Benzi mplied warrant yorbyt he
New‑ or Used- Vehicle Warrant y.
#Followt he instructions in these operat‐
ing instruction sonproper operation of
yo ur vehicle as well as on possible vehi‐
cle damage.
QR codes fort he rescue card
The QR code is secured in thef uel filler flap and
on theo pposit eside on theB -pillar .Intheeve nt
of an accident, rescue services can use theQ R
code toquickl yfind thea ppropriat erescue card
fo ry our vehicle. The cur rent rescue car dcon‐
ta ins them ostimp ortant informatio nabout your
ve hicle in acompact form ,e.g. ther outing of the
electric lines.
Fu rther information can be obtained at http://
www.mercedes-benz.de/qr-code.
Ve hicl edata storage
Information from electronic control units
Yo ur vehicle is equipped wit helectronic contro l
units. Some of these ar enecessar yfor thes afe
operation of your vehicle, while some assis tyou
when driving (driver assis tance sy stems). In
addition, your vehicle pr ovides con venience and
enter tainment functions, whic harealso made
possible byelectronic control units.
Elect ronic control units contai ndatam emories
whic hcan temp orarily or permanently store
te ch nica linformatio nabout thev ehicle's operat‐
ing status ,component loads, mainte nance
re qu irements and tech nica levents or malfunc‐
tions.
In general ,this information documents thes tate
of ac omponent part, amodule, asystemort he
sur roundings, fore xamp le:
Roperatin gstatuses of sy stem components
(e.g. fluid leve ls, batter ystatus ,tirep ressure)
Rstatus messages concernin gthe vehicle and
its individualc omponents(e.g. number of
wheel revo lutions/speed, decele ration, lat‐
26
General no tes