Personal Profiles
Possible cause and solutionIssue
Personal Profiles have not been set up.
I cannot create a profile.
An invalid profile name was entered.
A memory button was not selected when prompted.
The vehicle’s ignition was not On and in Park or was shifted out ofRun or Park while creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a keyfob when prompted.
I cannot link a keyfob.
The keyfob selected was already associated to another profile andan overwrite was declined.
A profile recall was performed while linking a keyfob.
The vehicle’s ignition was not On and in Park, or was shifted out ofRun or Park while linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by Personal Profiles.My personalized settings do not save.A different Personal Profile is active than expected.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
SYNC™ 3
Personal Profiles
Possible cause and solutionIssue
Another user has changed settings for the wrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall.
Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linked to a profile.
The keyfob being used is not linked to a profile.
The wrong keyfob is being used.
A button other than unlock or remote start is being pressed on a linkedkeyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.My preset positions recall but my profile does not.
The vehicle is in motion.
My profile recalls but my preset positions do not.The preset positions are the same as the Guest or previously activeprofile.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
SYNC™ 3
Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3
A
A/CSee: Climate Control...........................................137
About This Manual............................................7ABSSee: Brakes...........................................................195
ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................196
Accessories...................................................504Exterior Style.......................................................504Interior Style........................................................504Lifestyle.................................................................504Peace of Mind.....................................................504
AccessoriesSee: Replacement Parts Recommendation.....13
ACCSee: Using Adaptive Cruise Control.............223
Active Park Assist..........................................210Deactivating the Active Park AssistFeature..............................................................216Parallel Parking, Perpendicular Parking,Parallel Park Out Assist.................................210Troubleshooting the System.............................217
Adaptive Headlamps.....................................92Adjusting the Headlamps..........................322Horizontal Aim Adjustment..............................323
Vertical Aim Adjustment...................................322
Adjusting the Steering Wheel - VehiclesWith: Manual Adjustable SteeringColumn............................................................81Adjusting the Steering Wheel - VehiclesWith: Power Adjustable SteeringColumn............................................................81End of Travel Position..........................................82
AFSSee: Adaptive Headlamps..................................92
Airbag Disposal...............................................56Air ConditioningSee: Climate Control...........................................137
Air FilterSee: Changing the Engine Air Filter..............325
AlarmSee: Anti-Theft Alarm...........................................79
All-Wheel Drive..............................................186Ambient Lighting............................................95Anti-Theft Alarm..............................................79Arming the Alarm..................................................80Disarming the Alarm............................................80
Appendices.....................................................541Apps.................................................................463.................................................................................463SiriusXM Traffic and Travel Link.....................465
At a Glance........................................................17
Audible Warnings and Indicators...............110Headlamps On Warning Chime........................110Key in Ignition Warning Chime..........................110Keyless Warning Alert.........................................110Parking Brake On Warning Chime...................110
Audio Control..................................................82Seek, Next or Previous........................................83
Audio System................................................394General Information...........................................394
Audio Unit......................................................395Auto Hold........................................................198Using Auto Hold.................................................200
Autolamps.........................................................89Windshield Wiper Activated Headlamps........90
Automatic Climate Control..........................137Automatic Fan Settings......................................139
Automatic High Beam Control.....................91Automatic High Beam Indicator........................92Switching the System On and Off....................92
Automatic Transmission..............................180Automatic Transmission AdaptiveLearning............................................................184Brake-Shift Interlock Override.........................183If Your Vehicle Gets Stuck In Mud orSnow..................................................................185Push Button Shift Transmission.......................180SelectShift Automatic™ Transmission.............182
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Index
Automatic Transmission Fluid Check.......3146F35/HF35 transmission...................................3146F50/6F55 Transmission..................................315
Autowipers.......................................................85Autowipers Settings.............................................86Low Temperature Wipe Inhibit..........................86
Auxiliary Power Points.................................160110 Volt AC Power Point....................................16012 Volt DC Power Point......................................160Locations...............................................................160
AWDSee: All-Wheel Drive...........................................186
B
BatterySee: Changing the 12V Battery........................319
Blind Spot Information System.................238Switching the System Off and On..................239System Errors......................................................239Using the Blind Spot InformationSystem..............................................................238
Body Styling Kits...........................................335Bonnet LockSee: Opening and Closing the Hood............302
Booster Seats..................................................30Types of Booster Seats........................................31
Brake Fluid Check.........................................318
Brakes..............................................................195General Information............................................195
Breaking-In.....................................................263Bulb Specification Chart.............................323
C
Cabin Air Filter................................................141California Proposition 65...............................12Capacities and Specifications - 2.0L.......380Alternative Engine Oil for Extremely ColdClimates............................................................385Specifications.......................................................381
Capacities and Specifications - 3.0L.......387Alternative Engine Oil for Extremely ColdClimates...........................................................392Specifications......................................................388
Capacities and Specifications...................373Car WashSee: Cleaning the Exterior...............................327
Catalytic Converter........................................177On-Board Diagnostics (OBD-II)........................178Readiness for Inspection and Maintenance(I/M) Testing......................................................179
Center Console.............................................162Rear Seat Armrest...............................................162
Changing a Bulb...........................................323Replacing Bulbs..................................................323
Changing a Fuse..........................................299Fuses.....................................................................299
Changing a Road Wheel.............................363Changing a Road Wheel Procedure..............365Dissimilar Spare Wheel and Tire AssemblyInformation.......................................................364Stowing the Flat Tire Using the RetainerStrap..................................................................369Stowing the Flat Tire Without the RetainerStrap..................................................................369
Changing the 12V Battery...........................319Changing the Engine Air Filter.................325Changing the Wiper Blades.......................321Checking MyKey System Status.................66MyKey Distance....................................................66Number of Admin Keys.......................................66Number of MyKeys...............................................66
Checking the Wiper Blades........................321Child Restraint and SeatbeltMaintenance..................................................44Child Restraint Positioning...........................33Child Safety.......................................................19General Information..............................................19
Child Safety Locks..........................................34Left-Hand Side.......................................................35Right-Hand Side....................................................35
Cleaning Leather Seats..............................332
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Index
Cleaning Products........................................326Materials...............................................................326
Cleaning the Engine....................................328Cleaning the Exterior...................................327Cleaning the Headlamps..................................327Exterior Chrome Parts.......................................327Exterior Plastic Parts..........................................328Stripes or Graphics............................................328Underbody...........................................................328Under Hood.........................................................328
Cleaning the Instrument Panel andInstrument Cluster Lens............................331Cleaning the Interior....................................329Cleaning Alcantara Microfiber ClothFabric................................................................330
Cleaning the Wheels...................................333Cleaning the Windows and WiperBlades...........................................................329Clearing All MyKeys.......................................65Climate............................................................440Climate Control..............................................137Climate Controlled Seats............................152Cooled Seats........................................................153
Coolant CheckSee: Engine Coolant Check.............................310
Crash Sensors and Airbag Indicator..........55
Creating a MyKey...........................................63Programming/Changing ConfigurableSettings...............................................................64
Cross Traffic Alert.........................................240Blocked Sensors.................................................243Switching the System Off and On..................243System Errors......................................................243System Lights, Messages and AudibleAlerts.................................................................243System Limitations.............................................243Using the Cross Traffic Alert System............240
Cruise Control..................................................83Principle of Operation.......................................222Type One................................................................83Type Two.................................................................84
Cruise controlSee: Using Cruise Control...............................222
Customer Assistance...................................274
D
Data Recording..................................................9Event Data Recording...........................................10Service Data Recording.........................................9
Daytime Running Lamps...............................90Type One - Conventional(Non-Configurable)...........................................91Type Two - Configurable......................................91
Direction Indicators........................................93Lane Change..........................................................93
Doors and Locks.............................................68Drive Control.................................................249LINCOLN DRIVE CONTROL............................249
Driver Alert......................................................231PRINCIPLE OF OPERATION.............................231USING DRIVER ALERT.......................................231
Driver and Passenger Airbags....................48Children and Airbags...........................................49Proper Driver and Front Passenger SeatingAdjustment.........................................................49
Driver and Passenger Knee Airbags.........53Driving Aids.....................................................231Driving Hints..................................................263Driving Through Water...............................263DRLSee: Daytime Running Lamps...........................90
E
Economical Driving......................................263Electric Parking Brake..................................196Applying the electric parking brake...............196Applying the electric parking brake when thevehicle is moving............................................197Battery With No Charge....................................198Releasing the electric parking brake.............197
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Index
Adaptive Headlamps...........................................119AdvanceTrac™........................................................119Airbag......................................................................119Alarm......................................................................120Automatic Engine Shutdown...........................120AWD.........................................................................121Battery and Charging System..........................122Blind Spot Information and Cross Traffic AlertSystem...............................................................123Doors and Locks..................................................123Driver Alert............................................................124Fuel.........................................................................124Hill Start Assist.....................................................125Keys and Intelligent Access.............................125Lane Keeping System........................................126Maintenance.........................................................127MyKey.....................................................................128Park Aid..................................................................129Park Brake.............................................................129Power Steering....................................................130Pre-Collision Assist..............................................131Remote Start..........................................................131Seats.......................................................................132Starting System ...................................................132Tire Pressure Monitoring System....................133Traction Control...................................................133Transmission.........................................................134
Installing Child Restraints..............................21Child Seats..............................................................21Using Lap and Shoulder Belts............................21Using Lower Anchors and Tethers forCHildren (LATCH).............................................27Using Tether Straps..............................................29
Instrument Cluster.........................................104Instrument Lighting Dimmer........................90Instrument Panel Overview...........................17Interior Lamps..................................................94Front Interior Lamp...............................................94Rear Interior Lamp................................................95
Interior Luggage CompartmentRelease...........................................................76Interior Mirror.................................................100Auto-Dimming Mirror..........................................100
Introduction.........................................................7
J
Jump Starting the Vehicle..........................268Connecting the Jumper Cables.....................269Jump Starting......................................................270Preparing Your Vehicle.....................................268Removing the Jumper Cables.........................270
K
Keyless Entry....................................................74SECURICODE™ KEYLESS ENTRYKEYPAD...............................................................74
Keyless Starting.............................................163Ignition Modes.....................................................163
Keys and Remote Controls...........................57
L
Lane Keeping System.................................233Switching the System On and Off..................234
Lighting Control...............................................88Headlamp Flasher................................................89Headlamp High Beam.........................................89
Lighting..............................................................88General Information.............................................88
Lincoln Automotive Financial Services......12Lincoln Protect..............................................506Lincoln Protect (CANADA ONLY)....................507Lincoln Protect Extended Service Plans (U.S.Only)..................................................................506
Load Carrying.................................................251Load Limit........................................................251Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles............................................................255
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Index
Vehicle Loading - with and without aTrailer.................................................................251
Locking and Unlocking.................................68Activating Intelligent Access.............................69Autolock...................................................................71Battery Saver..........................................................72Illuminated Entry.....................................................71Illuminated Exit........................................................71Locking and Unlocking the Doors with theKey Blade...........................................................70Luggage Compartment.......................................72Power Door Locks................................................68Remote Control.....................................................68Smart Unlocks for Intelligent AccessKeys.....................................................................70
Lug NutsSee: Changing a Road Wheel.........................363
M
Maintenance..................................................302General Information...........................................302
Memory Function..........................................149Easy Entry and Exit Feature.............................150Linking a PreSet Position to your RemoteControl or Intelligent Access Key Fob......150Saving a PreSet Position...................................149
Message CenterSee: Information Displays...................................111
MirrorsSee: Heated Windows and Mirrors.................140See: Windows and Mirrors.................................96
Mobile Communications Equipment...........14Moonroof..........................................................101Bounce-Back........................................................103Opening and Closing the Moonroof..............102
Motorcraft Parts - 2.0L.................................375Motorcraft Parts - 3.0L.................................377MyKey Troubleshooting................................66MyKey™..............................................................62Principle of Operation.........................................62
N
Navigation......................................................452cityseeker..............................................................461Destination Mode...............................................453Map Mode............................................................452Navigation Map Updates.................................462Navigation Menu................................................458SiriusXM Traffic and Travel Link.....................462SYNC AppLink......................................................461Waypoints.............................................................460
Normal Scheduled Maintenance..............513Intelligent Oil-Life Monitor™...............................513
Maintenance Intervals........................................515
O
Oil Change Indicator Reset.......................309Oil CheckSee: Engine Oil Check......................................308
Opening and Closing the Hood...............302Ordering Additional Owner'sLiterature.....................................................280Obtaining a French Owner’s Manual............280
Overhead Console.......................................162
P
Parking Aids..................................................206Principle of Operation.......................................206
Passive Anti-Theft System............................78SecuriLock..............................................................78
PATSSee: Passive Anti-Theft System.........................78
Perchlorate........................................................12Personal Safety System™..............................46How Does the Personal Safety SystemWork?...................................................................46
Phone..............................................................444During a Phone Call...........................................449Making Calls........................................................448
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Index