
Make sure to change your vehicle’s oils andfluids at the specified intervals or inconjunction with a repair. Flushing is a viableway to change fluid for many vehiclesub-systems during scheduled maintenance.
It is critical that systems are flushed only withnew fluid that is the same as that requiredto fill and operate the system or using aFord-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basicmaintenance checks and inspections everymonth or at six-month intervals.
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
491
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Scheduled Maintenance

A
A/CSee: Climate Control...........................................143
About This Manual............................................7ABSSee: Brakes...........................................................199
ABS driving hintsSee: Hints on Driving With Anti-LockBrakes..............................................................200
Accessories....................................................484Exterior Style........................................................484Interior Style.........................................................484Lifestyle.................................................................484Peace of Mind.....................................................484
AccessoriesSee: Replacement Parts Recommendation.....13
ACCSee: Using Adaptive Cruise Control..............227
Active Park Assist..........................................214Deactivating the Active Park AssistFeature.............................................................220Parallel Parking, Perpendicular Parking,Parallel Park Out Assist.................................214Troubleshooting the System............................221
Adaptive Headlamps.....................................92Adjusting the Headlamps............................313Horizontal Aim Adjustment...............................314
Vertical Aim Adjustment....................................313
Adjusting the Steering Wheel.....................82End of Travel Position..........................................82
AFSSee: Adaptive Headlamps..................................92
Airbag Disposal...............................................56Air ConditioningSee: Climate Control...........................................143
Air FilterSee: Changing the Engine Air Filter...............317
AlarmSee: Anti-Theft Alarm..........................................80
Ambient Lighting............................................95Anti-Theft Alarm..............................................80Arming the Alarm...................................................81Disarming the Alarm.............................................81
Appendices.....................................................519Apps.................................................................444.................................................................................444SiriusXM Traffic and Travel Link......................446
At a Glance........................................................17Audible Warnings and Indicators................111Headlamps On Warning Chime.........................111Key in Ignition Warning Chime...........................111Keyless Warning Alert..........................................111Parking Brake On Warning Chime....................111
Audio Control...................................................83Seek, Next or Previous........................................83
Audio System................................................368General Information...........................................368
Audio Unit......................................................369Auto Hold.......................................................203Using Auto Hold.................................................204
Autolamps.........................................................89Windshield Wiper Activated Headlamps........90
Automatic Climate Control..........................143Automatic Fan Settings......................................145
Automatic High Beam Control.....................91Automatic High Beam Indicator........................92Switching the System On and Off....................92
Automatic Transmission..............................194Brake-Shift Interlock Override.........................197If Your Vehicle Gets Stuck In Mud orSnow..................................................................198Push Button Shift Transmission.......................194
Automatic Transmission FluidCheck...........................................................309Autowipers.......................................................85Autowipers Settings.............................................86Low Temperature Wipe Inhibit..........................86
Auxiliary Power Points.................................165110 Volt AC Power Point....................................16512 Volt DC Power Point......................................165Locations...............................................................165
559
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

Collision, Damage or Fire Event...............269Guidance for Ford Motor Company Electricand Hybrid-Electric Vehicles Equipped WithHigh Voltage Batteries.................................269
Coolant CheckSee: Engine Coolant Check............................304
Crash Sensors and Airbag Indicator..........55Creating a MyKey...........................................63Programming/Changing ConfigurableSettings...............................................................64
Cross Traffic Alert.........................................244Blocked Sensors.................................................247Switching the System Off and On..................247System Errors......................................................247System Lights, Messages and AudibleAlerts.................................................................247System Limitations.............................................247Using the Cross Traffic Alert System.............244
Cruise Control..................................................84Principle of Operation.......................................226Type One................................................................84Type Two.................................................................84
Cruise controlSee: Using Cruise Control...............................226
Customer Assistance...................................273
D
Data Recording..................................................9Event Data Recording...........................................10Service Data Recording.........................................9
Daytime Running Lamps...............................90Type One - Conventional(Non-Configurable)...........................................91Type Two - Configurable......................................91
Direction Indicators........................................93Lane Change..........................................................93
Doors and Locks.............................................68Drive Control.................................................253LINCOLN DRIVE CONTROL............................253
Driver Alert.....................................................235PRINCIPLE OF OPERATION............................235USING DRIVER ALERT......................................235
Driver and Passenger Airbags....................48Children and Airbags...........................................49Proper Driver and Front Passenger SeatingAdjustment.........................................................49
Driver and Passenger Knee Airbags.........53Driving Aids...................................................235Driving Hints..................................................262Driving Through Water...............................262DRLSee: Daytime Running Lamps...........................90
E
Economical Driving......................................262EcoSelect.........................................................175Electric Parking Brake................................200Applying the electric parking brake..............200Applying the electric parking brake when thevehicle is moving............................................201Battery With No Charge...................................202Releasing the electric parking brake............202
Electric Vehicle Information.......................437Power.....................................................................439
Electromagnetic Compatibility...................519Emission Law..................................................187Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance.............188Tampering With a Noise Control System......187
End User License Agreement...................524VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ....................................524
Engine Block Heater......................................171Using the Engine Block Heater.......................172
Engine Coolant Check................................304Adding Coolant...................................................305Coolant Change..................................................307Engine Coolant TemperatureManagement...................................................308Fail-Safe Cooling................................................307
561
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

Park Brake.............................................................135Power Steering....................................................136Pre-Collision Assist..............................................137Remote Start.........................................................137Seats.......................................................................138Starting System ...................................................138Tire Pressure Monitoring System....................139Traction Control...................................................139Transmission.........................................................140
Installing Child Restraints..............................21Child Seats..............................................................21Using Lap and Shoulder Belts............................21Using Lower Anchors and Tethers forCHildren (LATCH).............................................27Using Tether Straps..............................................29
Instrument Cluster.........................................104Instrument Lighting Dimmer........................90Instrument Panel Overview...........................17Interior Lamps..................................................94Front Interior Lamp...............................................94Rear Interior Lamp................................................95
Interior Luggage CompartmentRelease............................................................77Interior Mirror.................................................100Auto-Dimming Mirror..........................................100
Introduction.........................................................7
J
Jump Starting the Vehicle..........................266Connecting the Jumper Cables.....................266Jump Starting......................................................268Preparing Your Vehicle.....................................266Removing the Jumper Cables........................268
K
Keyless Entry....................................................74SECURICODE™ KEYLESS ENTRYKEYPAD...............................................................74
Keyless Starting.............................................168Ignition Modes.....................................................168
Keys and Remote Controls...........................57
L
Lane Keeping System..................................237Switching the System On and Off..................238
Lighting Control...............................................88Headlamp Flasher................................................89Headlamp High Beam.........................................89
Lighting..............................................................88General Information.............................................88
Lincoln Automotive Financial Services......12
Lincoln Protect..............................................486Lincoln Protect (CANADA ONLY)....................487Lincoln Protect Extended Service Plans (U.S.Only)..................................................................486
Load Carrying................................................255Load Limit.......................................................255Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles............................................................259Vehicle Loading - with and without aTrailer................................................................255
Locking and Unlocking.................................68Activating Intelligent Access.............................69Autolock...................................................................71Battery Saver..........................................................72Illuminated Entry....................................................72Illuminated Exit......................................................72Locking and Unlocking the Doors with theKey Blade...........................................................70Luggage Compartment.......................................72Power Door Locks................................................68Remote Control.....................................................68Smart Unlocks for Intelligent AccessKeys.......................................................................71
564
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

What to do when a Tire Is Punctured...........330
TiresSee: Wheels and Tires......................................328
Towing a Trailer............................................260Towing Points.................................................271Installing the Recovery Hook...........................271Recovery Hook Location...................................271
Towing the Vehicle on Four Wheels.......260Emergency Towing............................................260Recreational Towing..........................................260
Towing.............................................................260Traction Control............................................205Principle of Operation.......................................205
Transmission Code Designation...............361Transmission...................................................194Transporting the Vehicle.............................271Type Approvals.............................................555RF Certification Logos for Tire PressureMonitoring Sensor(s).....................................555
U
Under Hood Overview.................................301Unique Driving Characteristics..................173Universal Garage Door Opener.................161HomeLink Wireless Control System................161
USB Port...........................................................371
Using Adaptive Cruise Control.................227Automatic Cancellation......................................231Blocked Sensor...................................................232Canceling the Set Speed..................................231Changing the Set Speed..................................230Detection Issues..................................................231Following a Vehicle...........................................229Following a Vehicle to a CompleteStop...................................................................229Hilly Condition Usage........................................231Overriding the Set Speed................................230Park Brake Application......................................231Resuming the Set Speed...................................231Setting the Adaptive Cruise Speed...............228Setting the Adaptive Cruise Speed When YourVehicle is Stationary......................................228Setting the Gap Distance.................................229Switching Adaptive Cruise Control Off..........231Switching Adaptive Cruise Control On.........228Switching to ECO Cruise..................................234Switching to Normal Cruise Control..............234System Not Available........................................232
Using Cruise Control...................................226Switching Cruise Control Off...........................227Switching Cruise Control On...........................226Switching to ECO Cruise..................................227
Using MyKey With Remote StartSystems..........................................................66
Using Snow Chains......................................349Using Stability Control................................208Using Summer Tires....................................349Using Traction Control................................205Switching the System Off.................................205System Indicator Lights and Messages.......205Using a Switch....................................................205Using the Information Display Controls.......205
Using Voice Recognition............................390Audio Voice Commands...................................392Climate Voice Commands................................393Mobile App Voice Commands........................398Navigation Voice Commands.........................396Phone Voice Commands..................................393SiriusXM Traffic and Travel Link VoiceCommands......................................................398Voice Settings Commands..............................399
Utilizing the Mediation/Arbitration Program(Canada Only).............................................276
V
Vehicle Care...................................................318General Information............................................318
Vehicle Certification Label.........................360Vehicle Identification Number..................360Vehicle Storage............................................325Battery...................................................................326
568
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

Body.......................................................................325Brakes...................................................................326Cooling system...................................................326Engine...................................................................326Fuel system..........................................................326General.................................................................325Miscellaneous.....................................................326Removing Vehicle From Storage...................326Tires.......................................................................326
VentilationSee: Climate Control...........................................143
VINSee: Vehicle Identification Number...............360
Voice Control...................................................83
W
Warning Lamps and Indicators..................107Adaptive Cruise Control Indicator...................107Anti-Lock Brake System Warning Lamp........107Auto Hold Active.................................................107Auto Hold Unavailable.......................................107Automatic Headlamp High BeamIndicator.............................................................107Battery....................................................................108Blind Spot Monitor..............................................108Brake System.......................................................108Cruise Control Indicator....................................108
Direction Indicator..............................................108Door Ajar...............................................................108EcoSelect..............................................................108Electric Park Brake..............................................108Engine Oil..............................................................109Engine or Motor Coolant Temperature..........109Fasten Seatbelt Warning Lamp.......................109Front Airbag..........................................................109Grade Assist.........................................................109Headlamp High Beam Indicator......................109Heads Up Display...............................................109Hood Ajar..............................................................109Lane Keeping Aid................................................109Low Fuel Level Warning Lamp.........................109Low Tire Pressure Warning Lamp...................109Low Washer Fluid Level Warning Lamp.........110Parking Lamps.......................................................110Powertrain Fault....................................................110Ready to Drive......................................................110Service Engine Soon...........................................110Stability Control......................................................111Stability Control Off...............................................111Stop Safely..............................................................111Trunk Ajar................................................................111
Washer Fluid Check.....................................310WashersSee: Cleaning the Exterior................................319See: Wipers and Washers..................................85
Waxing............................................................320Welcome Lighting...........................................93Wheels and Tires.........................................328Technical Specifications...................................356
Windows and Mirrors.....................................96Windshield Washers......................................86Windshield Wipers.........................................85Intermittent Wipe..................................................85Speed Dependent Wipers..................................85
Wiper BladesSee: Checking the Wiper Blades....................312
Wipers and Washers......................................85
569
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index