2018 LINCOLN MKZ HYBRID service

When you launch an app using SYNC 3, thesystem may ask you to grant certainpermissions, for example Vehicle information,Driving characteristics, GPS and Speed,and/or Push notifications. You can enable allgroups or none of them during the initial apppermissions prompts. The settings menuoffers individual group permission control.
Note:You are only prompted to grantpermissions the first time you use an appwith SYNC 3.
Note:If you disable group permissions, appswill still be enabled to work with SYNC 3unless you deactivate All Apps in the settingsmenu.
SiriusXM Traffic and Travel Link (If
Equipped)
WARNING
Driving while distracted can result inloss of vehicle control, crash and injury.We strongly recommend that you useextreme caution when using any device thatmay take your focus off the road. Yourprimary responsibility is the safe operationof your vehicle. We recommend against theuse of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
Note:SiriusXM Traffic and Travel Link maynot be available in all markets.
Note:In order to use SiriusXM Traffic andTravel Link, your vehicle must havenavigation.
Note:A paid subscription is required toaccess and use these features. Go towww.siriusxm.com/travellink for moreinformation.
Note:Visit www.siriusxm.com/traffic and clickon Coverage map and details for a completelisting of all traffic areas covered by SiriusXMTraffic and Travel Link.
Note:Neither Sirius nor Ford is responsiblefor any errors or inaccuracies in the SiriusXMTraffic and Travel Link services or its use invehicles.
When you subscribe to SiriusXM Traffic andTravel Link, it can help you locate the bestgas prices, find movie listings, get currenttraffic alerts, view the current weather map,get accurate ski conditions and see scoresto current sports games.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Navigation Source Selection
The screen lists available alternativenavigation sources using Applink.
Mobile Apps
You can enable the control of compatiblemobile apps running on your Bluetooth orUSB device on SYNC 3. In order to enablemobile apps, SYNC 3 requires user consentto send and receive app authorizationinformation and updates using the data planassociated with the connected device.
The connected devices send data to Ford inthe United States. The encrypted informationincludes your VIN, SYNC 3 module number,anonymous usage statistics and debugginginformation. Updates may take placeautomatically.
Note: Not all Mobile Apps are compatiblewith the system.
Note:Standard data rates will apply. Fordis not responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.
Action and DescriptionMenu Item
Enable or disable the use of mobile apps onSYNC 3.OnMobile Apps
OffDisabling mobile apps in the settings menudisables automatic updates and the use ofmobile apps on SYNC 3.
You can view the status of mobile app permissions in the settings menu.
Once Mobile Apps is enabled, you have the following options:
This provides information on the current state of available app updates.Update Mobile Apps
There are three possible statuses:
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Note:The Vehicle Wi-Fi Hotspot (VehicleHotspot) may be operational while ignitionis On and may remain operational while theignition is Off.
Note:Vehicle Hotspot services are providedby the vehicle network carrier, subject toyour vehicle network carrier agreement,coverage and availability.
Note:It is the account owner’s responsibilityto remove the vehicle from the vehiclenetwork carrier account when ownership ofthe vehicle is transferred. If the owner wouldlike to remove the vehicle from the accountfor any reason, please contact your vehiclenetwork carrier for more information.
Note:: Data, e.g. the Vehicle IdentificationNumber (VIN), SIM Card ID, and data planusage, is shared between Ford and thevehicle network carrier to provide theVehicle Hotspot service in accordance withyour vehicle network carrier agreement,coverage and availability, and may be usedto enable a seamless transition from an oldto new embedded modem and to confirmany updates are successfully delivered.
Note:: For your convenience data usagemay be available for monitoring underSettings but may not reflect actual or currentusage. The vehicle network carrier isresponsible for providing information aboutyour account. Please contact the vehiclenetwork carrier for more information.
Note:: Ford may need to update operatingsystem software on your vehicle, includingsecurity updates and bug fixes, to keepconnected services current, like VehicleHotspot, without prior notice to you.
Note:If you do not have an active vehiclehotspot data plan, open your web browserand go to a website using the HTTP protocolto be automatically redirected to the vehiclenetwork carrier landing page where you canpurchase data. Websites using HTTPS willnot automatically redirect.
Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.This sets the color to the highest intensity.
You can drag the colors up and down toincrease or decrease the intensity.
To switch ambient lighting off, press theactive color once or drag the active color allthe way down to zero intensity.
Vehicle
Note:You vehicle may not have all of thesefeatures.
You can select the following features toupdate their settings.
Door Keypad Code
Select this button to add or erase a personaldoor keypad code. To add or erase apersonal code, you first need to enter thefive-digit factory set code. You can find thiscode on the owner's wallet card in the glovebox or from your authorized dealer.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Wi-Fi Issues
Possible solutionPossible causeIssue
SYNC 3 currently does not provide a hotspot.SYNC 3 does not provide a hotspot.SYNC 3 is not seen when searching for Wi-Finetworks from your phone or other devices.
Check the signal quality (under networkdetails), if SYNC 3 indicates good or excellent,test with another high-speed equippedhotspot where the environment is morepredictable.
Poor signal strength, too far from the hotspot,hotspot is supporting multiple connections,slow Internet connection or other problems.
Software download takes too long.
Test the connection with another device, if thehotspot requires a subscription, you maycontact the service provider.
It is possible that there is no new software.The connected hotspot may be a managedone and it requires either a subscription oragreeing to the terms and conditions.
SYNC 3 seems to connect with a hotspot andthe signal strength is excellent but the soft-ware is not being updated.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

PROTECT YOURSELF FROM THE RISINGCOST OF VEHICLE REPAIRS WITHLINCOLN PROTECT EXTENDED SERVICEPLAN.
Lincoln Protect Extended Service Plans(U.S. Only)
Lincoln Protect means peace of mind. It’s theextended service plan backed by the LincolnMotor Company, and provides moreprotection beyond the New Vehicle LimitedWarranty coverage. When you visit yourLincoln Dealer, insist on genuine LincolnProtect extended service plans!
Lincoln Protect Can Quickly Pay for Itself
One trip to the Service Center could easilyexceed the price of your Lincoln ProtectExtended Service Plan. With Lincoln Protectyou minimize your risk for unexpected repairbills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protectplans with different levels of coverage. Askyour authorized dealer for details.
1.PremiumCARE - Our most comprehensivecoverage. With over 1,000 coveredcomponents, this plan is so complete it’sprobably easier to list what’s not covered.
2.ExtraCARE - Covers 113 components, andincludes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 criticalcomponents.
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That means you get:
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Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer forservice, we’ll give you a loaner to use for theday.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, including bumper to bumperwarranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
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•Out of fuel and lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
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Transferable Coverage
If you sell your vehicle before your LincolnProtect plan coverage expires, you cantransfer any remaining coverage to the newowner. Which should give you and yourpotential buyer a little more peace of mind.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Lincoln Protect

Less Cost to Properly Maintain Your Vehicle
Lincoln Protect also offers a PremiumMaintenance Plan that covers all scheduledmaintenance, and selected wear items. Thecoverage is prepaid, so you never have toworry about the cost of your vehicle’smaintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Spark plugs.
•The clutch disc.
•Brake pads and linings.
•Shock absorbers and struts.
•Engine cooling hoses, clamps ando-rings.
•Engine belts.
•Diesel exhaust fluid replenishment.
Interest Free Finance Options
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Complete the information below and mail to:
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Lincoln Protect (CANADA ONLY)
You can get more protection for your vehicleby purchasing a Lincoln Protect ExtendedService Plan. Lincoln Protect ExtendedService Plan is the only service contractbacked by Lincoln Motor Company ofCanada, Limited. Depending on the plan youpurchase, Lincoln Extended Service Planprovides benefits such as:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs after yourNew Vehicle Limited Warranty Coverageexpires.
•Roadside Assistance benefits.
There are several Lincoln Protect ExtendedService Plans available in various time,distance and deductible combinations. Eachplan is tailored to fit your own driving needs,including reimbursement for towing andrental. When you purchase Lincoln ProtectExtended Service Plan, you receive addedpeace-of-mind protection throughoutCanada, the United States and Mexico,provided by a network of participatingauthorized Lincoln Motor Company dealers.
Note:Repairs performed outside of Canada,the United States and Mexico are not eligiblefor Lincoln Protect Extended Service Plancoverage.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Lincoln Protect

This information is subject to change. Formore information, visit your local Lincoln ofCanada dealer or www.Lincoln.ca to find theLincoln Extended Service Plan that is rightfor you.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Lincoln Protect