Note:If charging for your plug-in vehiclefails, please call the Customer RelationshipCenter, or click on Call for support or Livechat at www.owner.ford.com.
Charge Port
The charge port is located between thefront left side door and front left wheelwell. There is an indentation located onthe charge port door. Press with yourthumb to open and close the door.
Note: Do not force the charge port dooropen or closed. Forcing the door open orclosed will damage the charge port.
The light ring located around the chargeport indicates the charge status of the highvoltage battery in your vehicle.
Divided into four quadrants, the chargeport light ring displays the state of chargein 25 percent increments.
There is a cord acknowledgment featurethat activates when you initiate a chargecycle. The four light quadrants willindividually flash clockwise starting withthe top right light and ending with the topleft, two full times, confirming the systemdetects the charging coupler.
Use the key fob to view the charge statusof your vehicle at any time by pressing theunlock button. The light ring will light upthe corresponding quadrant(s) so that thecurrent state of charge can be determined.If the charge is below 25 percent, the lightring will not light. Do not forget to press thelock button on your key fob to re-lock yourvehicle.
The light ring will also display the currentstate of charge when opening the doors.
Charging
Note:Your vehicle must be in park P tocharge.
To charge the high-voltage battery:
1. Put the vehicle in park P and powerdown the vehicle.
2. With your thumb, press in and releasethe indentation located on the chargeport door and the door will rotate open.
3. Plug the charging coupler into thecharge port receptacle on your vehicle.Make sure the button clicks confirmingthat you have completely engaged thecoupler.
4. Verify that the cord acknowledgmentfeature activates. This indicates thebeginning of a normal charge cycle.
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5. If using a 240–volt charging station,follow the instructions on the chargestation to begin the charging process.
The light ring will display how far along thecharge is:
•When the top right quadrant is pulsing,the charge is between 0-25 percent.
•When the top right quadrant light is onand the bottom right quadrant ispulsing, the charge is between 25-50percent.
•When the lights on both right sidequadrants are on and the bottom leftquadrant is pulsing, the charge isbetween 50-75 percent.
•When the lights on the three quadrantsare on and the top left quadrant ispulsing, the charge is between 75-100percent.
•When all lights on the entire ring areon, the charge is complete.
Note:The light ring will turn off one minuteafter reaching a full charge.
Locking the Charging Coupler
Note:You will need a padlock or acombination lock with a shackle diameterof 0.2 in (5 mm) or less and the straightportion of the shackle of 1.0 in (25.4 mm)of length or more.
1. Insert the lock through the hole in thecharging coupler button.
2. Lock the padlock or combination lock.
Waiting to Charge
Note:See the Charge Settings Menu onyour touchscreen. See SYNC™ 3 (page 370).
When you select Value Charge, chargingmay not begin upon plugging in. Yourvehicle may delay charging to takeadvantage of off-peak electricity rates.Your vehicle will optimize the chargeschedule to be complete by the next GOTime.
When waiting to charge (not activelycharging), the light ring will indicate thepresent state of charge of the high voltagebattery as follows:
•When the top right quadrant light is off,the charge is between 0–25 percent.
•When the top right quadrant light is on,and the bottom right quadrant is off,the charge is between 25–50 percent.
•When both right side quadrant lightsare on and the bottom left quadrant isoff, the charge is between 50–75percent.
•When three quadrant lights are on andthe top left quadrant is off, the chargeis between 75–100 percent.
•When all lights on the entire ring areon, the charge is 100 percent.
Note:When your vehicle is waiting tocharge, the light ring will turn off one minuteafter displaying the present state of charge.When your vehicle automatically beginscharging, the light ring will turn on anddisplay how far along the charge is per thesection above.
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Note:If the system detects a vehiclecharging system fault at any point in acharge cycle, the entire light ring will flashcontinuously for one minute and then turnoff. If this happens, unplug the chargingcoupler and then plug it back into the chargeport receptacle. If the problem persists,contact an authorized dealer.
You can modify the lighting ring. Refer tothe Charge Port Light Ring Settings. SeeSYNC™ 3 (page 370).
Disconnecting the Charging Coupler
Note:Do not pull the wall plug from thewall while your vehicle is charging. Doing somay damage the outlet and the cord.
1. Remove the lock from the chargingcoupler button.
2. Press the button on the chargingcoupler.
3. While holding the button, remove thecharging coupler from the charge portreceptacle on your vehicle.
4.Close the charge port door by pressingthe indentation on the charge portdoor. Continue pressing the indentationwhile the door rotatescounterclockwise and closes.
HIGH VOLTAGE BATTERY CUT-
OFF SWITCH
The high-voltage shut off operation shutsoff power from the high-voltage batteryafter a collision, or if your vehicle receivesa substantial physical jolt.
1. Press the START/STOP button toturn ignition off.
2. Press the brake pedal and press theSTART/STOP button.
3.If your vehicle is not powered after thissequence, repeat steps 1 and 2 up totwo more times.
Note:During this process, your vehicle willdetect if the electrical system is safe andreactivate. Once your vehicle determinesthe electrical system safe, you can start yourvehicle as you would normally by eitherturning the ignition key or by pressing thebrake in combination with theSTART/STOP button.
Note:In the event your vehicle does notreactivate after the third key cycle, contactan authorized dealer.
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Grade assist:
•Provides additional grade braking witha combination of engine motoring andhigh-voltage battery charging to helpmaintain vehicle speed whendescending a grade.
•As your vehicle determines the amountof engine motoring and high-voltagebattery charging, you may notice theengine speed increasing anddecreasing to help maintain yourvehicle speed when descending agrade.
•The grade assist lamp in the instrumentcluster is illuminated.
Low (L)
•Provides maximum engine braking.
•The transmission may be shifted intolow (L) at any vehicle speed.
•Is not intended for use under extendedor normal driving conditions and resultsin lower fuel economy.
Brake-Shift Interlock Override
WARNINGS
When doing this procedure, you needto take the transmission out of park(P) which means your vehicle canroll freely. To avoid unwanted vehiclemovement, always fully apply the parkingbrake prior to doing this procedure. Usewheels chocks if appropriate.
If the parking brake is fully released,but the brake warning lamp remainsilluminated, the brakes may not beworking properly. Have your vehiclechecked as soon as possible.
Note:Do not drive your vehicle until youverify that the brake lamps are working.
Note:See your authorized dealer as soonas possible if this procedure is used.
Note:For some markets this feature isdisabled.
Note:This feature only functions if your12-volt battery has power. If vehicle batteryvoltage is not sufficient, an external 12-voltpower source (for example, jumper cables,battery charger or jump pack) may berequired to function the interlock overrideswitch.
Use the brake-shift interlock override tomove your transmission from the parkposition in the event of an electricalmalfunction. If your vehicle has a deadbattery, an external power source isrequired.
1. Apply the parking brake and turn yourignition off before performing thisprocedure.
2. Locate your brake-shift interlockaccess slot. The slot is located in yourcenter console storage bin. The accessslot does not have a label.
Note:Make sure that you correctly identifythe access hole as not to damage the mediahub.
3. Using a tool, press and hold the brakeshift interlock switch. The transmissionselector indicator flashes for threeseconds when your vehicle is inoverride mode.
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PRINCIPLE OF OPERATION
Cruise control lets you maintain a setspeed without keeping your foot on theaccelerator pedal. You can use cruisecontrol when your vehicle speed is greaterthan 20 mph (30 km/h).
USING CRUISE CONTROL
WARNINGS
Do not use cruise control on windingroads, in heavy traffic or when theroad surface is slippery. This couldresult in loss of vehicle control, seriousinjury or death.
When you are going downhill, yourvehicle speed could increase abovethe set speed. The system does notapply the brakes.
Note:Cruise control disengages if thevehicle speed decreases more than 10 mph(16 km/h) below the set speed when drivinguphill.
Note: When you are going downhill whileusing cruise control, the battery chargingsystem and engine work together to helpmaintain the set speed. Engine noise mayincrease or decrease under these conditions.
The cruise controls are on the steeringwheel.
Switching Cruise Control On
Press ON.
The indicator appears in theinformation display.
Setting the Cruise Speed
1. Drive to desired speed.
2. Press SET+ or SET-.
3. Take your foot off the acceleratorpedal.
Note:The indicator changes color.
Changing the Set Speed
Note: If you accelerate by pressing theaccelerator pedal, the set speed will notchange. When you release the acceleratorpedal, your vehicle returns to the speed thatyou previously set.
•Press SET+ or SET- to change the setspeed in small increments.
•Press the accelerator or brake pedaluntil you reach the desired speed. PressSET+ or SET-.
•Press and hold SET+ or SET-. Releasethe control when you reach the desiredspeed.
Canceling the Set Speed
Press CAN or tap the brake pedal. The setspeed does not erase.
Resuming the Set Speed
Press RES.
Switching Cruise Control Off
Note:You erase the set speed when youswitch the system off.
Press OFF when the system is in standbymode, or switch the ignition off.
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Note:Contact an authorized dealer for lowvoltage battery access, testing orreplacement.
To make sure the battery managementsystem works correctly, do not connect anelectrical device ground connectiondirectly to the low voltage battery negativepost. This can cause inaccuratemeasurements of the battery conditionand potential incorrect system operation.
Note:If you add electrical accessories orcomponents to the vehicle, it may adverselyaffect the low voltage battery performanceand durability. This may also affect theperformance of other electrical systems inthe vehicle.
For longer, trouble-free operation, keep thetop of the battery clean and dry.
If you see any corrosion on the battery orterminals, remove the cables from theterminals and clean with a wire brush. Youcan neutralize the acid with a solution ofbaking soda and water.
Because your vehicle’s engine iselectronically-controlled by a computer,some engine control settings aremaintained by power from the low-voltagebattery. Some engine computer settings,like the idle trim and fuel trim strategy,optimize the driveability and performanceof the engine. The clock and radio stationpresets are also maintained in memory bypower from the low-voltage battery. Thesesettings are erased when a techniciandisconnects and connects the low-voltagebattery.
To restore the settings, do the following:
1. Apply the parking brake.
2. Shift into park (P) or neutral (N).
3. Switch off all accessories.
4. Press the brake pedal and start yourvehicle.
5. Run the engine until it reaches normaloperating temperature. While theengine is warming up, complete thefollowing: Reset the clock. See AudioSystem (page 317). Reset the powerwindows bounce-back feature. SeeWindows and Mirrors (page 83).Reset the radio station presets. SeeAudio System (page 317).
6.Allow the engine to idle for at least oneminute.
7.Drive the vehicle at least 10 mi (16 km)to completely relearn the idle trim andfuel trim strategy.
Note:If you do not allow the engine torelearn the idle and fuel trim strategy, theidle quality of your vehicle may be adverselyaffected until the engine computereventually relearns the idle trim and fueltrim strategy.
Make sure that you dispose of old batteriesin an environmentally friendly way. Seekadvice from your local authority aboutrecycling old batteries.
If storing your vehicle for more than 30days without recharging the battery, werecommend that you disconnect thebattery cables to maintain battery chargefor quick starting.
CHECKING THE WIPER
BLADES
Run the tip of your fingers over the edge ofthe blade to check for roughness.
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Cooling System
•Protect against freezing temperatures.
•When removing your vehicle fromstorage, check coolant fluid level.Confirm that there are no coolingsystem leaks and that fluid is at therecommended level.
12V Battery
•Check and recharge as necessary. Keepconnections clean.
•If storing your vehicle for more than 30days without recharging the battery,we recommend that you disconnectthe battery cables to maintain batterycharge for quick starting.
Note:It is necessary to reset memoryfeatures if you disconnect the batterycables.
We recommend the following options foryour plug-in vehicle:
•Leave your vehicle plugged in. The 12Vbattery maintains power if left pluggedin. However, this periodically useselectricity from the household outlet.
•Connect a battery charger to your 12Vbattery and leave it on a continuous,slow charge.
•Disconnect the 12V battery. If your 12Vbattery is located in the luggagecompartment, do not fully shut theluggage compartment afterdisconnecting the 12V battery. Onlyleave the luggage compartment openif your vehicle is stored in a lockedlocation.
Brakes
•Make sure the brakes and parking brakerelease fully.
Tires
•Maintain recommended air pressure.
Miscellaneous
•Make sure you cover all linkages,cables, levers and pins under yourvehicle with grease to prevent rust.
•Move vehicles at least 25 ft (7.5 m)every 15 days to lubricate working partsand prevent corrosion.
Removing Vehicle From Storage
When your vehicle is ready to come out ofstorage, do the following:
•Wash your vehicle to remove any dirtor grease film build-up on windowsurfaces.
•Check windshield wipers for anydeterioration.
•Check under the hood for any foreignmaterial that may have collectedduring storage such as mice or squirrelnests.
•Check the exhaust for any foreignmaterial that may have collectedduring storage.
•Check tire pressures and set tireinflation per the Tire Label.
•Check brake pedal operation. Driveyour vehicle 15 ft (4.5 m) back andforth to remove rust build-up.
•Check fluid levels (including coolantand gas) to make sure there are noleaks, and fluids are at recommendedlevels.
•If you remove the 12-volt battery, cleanthe cable ends and inspect.
Contact an authorized dealer if you haveany concerns or issues.
BODY STYLING KITS
The distance between the underside ofyour vehicle and the ground is less thanthat of other models. Drive with extremecare to avoid damage to your vehicle.
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Vehicle Care
If you have subscribed to SiriusXM Trafficand Travel Link (where available), trafficflow will be indicated on the map by green(clear), yellow (slowing), and red(stopped) road highlights. Traffic flow isindicated where the information isavailable and varies across the US.
You can choose to display traffic icons onthe map representing twelve differenttypes of incidents. See Settings (page442).
You can set a destination by hoveringabove a location and selecting:
Button
Start
Range Rings and Charge Points (EnergiOnly)
Shaded rings appear on the map when youare driving in EV Now mode. The inner ringwith no shading indicates a safe range youcan travel using plug-in power only. Thelightly shaded outer band reflects areasyou may or may not be able to reach whilein EV Now mode. If your destination iswithin this band, your vehicle may operatein Auto EV mode, running the engine asneeded. The darker shaded area, beyondthe rings, is not likely reachable using onlythe vehicle's available plug-in energy.
The rings represent approximate ranges.Actual route distances, road grades,vehicle speed, accessory usage and otherconditions affect how far your vehicle cantravel in EV Now mode before recharging.
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